General Human Resource Management MCQs

1. Harassment can occur in all work environments between opposite and same sex employees.

2. One important role of the HR Manager is to:

3. Which is a soft skills topic for Leadership Training?

4. The best way to prevent unionization is to:

5. Which is not considered a payroll tax?

6. With frequent regulation changes, it is best to:

7. When evaluating compensation, it is best to look at

8. When creating a new position which is best?

9. Organizational Development (OD) is a process used to enhance the effectiveness of an organization and the well-being of its members through planned interventions.

10. A Matrix Organization is characterized as one that is diverse and interconnected.

11. To help reduce the risk of discrimination, it is best practice to:

12. A good safety program should include:

13. Standard Operating Procedures are useful for

14. Role playing is a training technique used to develop skills.

15. A good HR Manager may not always know the right answer, but will know how to find it.

16. A flat organization is an organization with many levels.

17. Best way to increase Performance Appraisal process satisfaction? 

18. When recruiting for an openned position, which is best practice?

19. Which is a good observation when developing an Employee Recognition Program?

20. Non-Exempt employees must be paid for hours worked overtime.

21. The length of time employee records must be kept varies, according to federal and state laws.

22. Good way to increase organizational performance?

23. An interviewer believes that older workers are more difficult to train and make more mistakes than younger workers. This form of performance appraisal error is

24. An HR audit is designed to help management

25. An Employee Handbook:

26. What action can help reduce company risk when dealing with unemployment claims?

27. Which is considered a bad question during the interview process?

28. Who may not be eligible for benefits?

29. When an employee comes to HR to discuss a concern with a Supervisor which is best practice?

30. A Company is responsible for payroll taxes for Contractors.

31. In the United States with regards to HIPPA and ADA, it is best practice to

32. Investigation interviews should result in:

33. Which is not a purpose of a written job description?

34. A window manufacturer guarantees its installers a base wage plus an extra $25 for each job completed to specifications. The employer is using a:

35. Skills inventory is used to

36. One of the elements of a SMART goal?

37. When determining Employee vs. Contractor you must look at:

38. When working with Unions, how long should HR prepare for contract negotiations prior to end of a collective bargaining agreement?

39. Which may not be in a company's Annual Performance Appraisal processes?

40. FMLA does not grant leaves for:

41. Difference between training activities and developmental activities?

42. Health benefit deductions are an after tax deduction.

43. How long should files of terminated employees be held?

44. Internal recruiting method that allows current employees the chance to respond to announcements of positions;

45. Which fits a remote Independent Contractor Best?

46. Which of the following is true under the Equal Pay Act?

47. Which is critical when judging the objectivity of Performance Appraisals?

48. Who has the MOST responsibility for providing and carrying out solutions to performance related issues and behaviors?

49. Form W2 and 1099 Forms must be mailed on or before which date?

50. A general Company Orientation may not include

51. Which is an example of disparate treatment?

52. When providing employment verification over the phone, many employers will provide

53. Which activity is typical of a transactional leader?

54. Forced Ranking Performance Appraisals ranks against

55. Which piece of legislation is NOT directly related to benefits?

56. Which contributes to FICA?

57. Which learning curve is common when an employee is learning a difficult task that also requires specific insight?

58. Pay compression can be created by several means, including:

59. Which one is not an organisational structure?

60. Which is NOT a compensable factor?

61. A job design strategy that increases the variety of responsibilities but requires the same skill level is referred to as

62. The Occupational Safety and Health Act of 1970 grants employees the right to do all of the following except:

63. Which is a productivity type of statistical HR measurement.

64. A standard employment practice that seems to be fair, yet results in discrimination against a protected class is a description of:

65. Under the Fair Labor Standards Act (FLSA), the minimum age for employment in non-agricultural employment is:

66. The Health Insurance Portability and Accountability Act

67. Which are customarily excluded from a bargaining unit?

68. Workers' compensation is regulated by the

69. All investigation interviews should be recorded.

70. What is NOT a core element of Management by Objectives?

71. Steve earns more commission as his sales increase. For example, for sales of up to $25,000, he receives a commission of 2%. For sales between $25,001 and $50,000, he receives a commission of 2.5%, and so forth. What type of compensation structure does Steve receive?

72. What is NOT a major component of Training Needs Analysis?

73. The tendency to give extreme ratings (i.e. on Performance Appraisals), often resulting in rating inflation.

74. Which is a disadvantage of an 'Authoritarian' management style?

75. Which assesses an individual's achievement and motivational levels?

76. Which one, according to Frederick Herzberg, is NOT a 'motivator'

77. Which one is an employer legally obliged to do in the recruitment process?

78. Which is true? i)Accountability can be given without consultation. ii)Responsibility can be given without consultation.

79. Which is NOT a benefit of the use of group work in training activities?

80. The jobs of project teams, temporary task forces, and assembly teams are ... in nature

81. Which statements is true?

82. A set of statements describing the behaviors that an organization regards as important, is known as the organization's ...

83. At the end of a new recruit's probationary period, an employer may:

84. In which Human Resource Audit approach do the auditors identify another company as a model for evaluation?

85. Which one is at the top of the hierarchy in Maslow's hierarchy of needs

86. Which are the expenses associated with recruitment?

87. In Maslow's hierarchy of needs, which needs are described as higher order needs?

88. Horizontal Promotion refers to

89. Human Resource Audit covers: i)Audit of suppliers ii)Audit of HR function iii)Audit of corporate strategy iv)Audit of financial books

90. Amit, Ben and Charlotte work in the sales department of Fortex. Amit makes a formal complaint to their manager, claiming that Charlotte has been telling other people that his work is poor. Under which category does the manager's response come?

91. According to ERG Theory, ERG is an acronym for

92. 'Make or Buy' is a phrase associated with Recruitment. To what does the word 'Buy' refer?

93. According to the ... , every employee has to record his/her daily activities.

94. Which is NOT an employer's responsibility

95. Name of the rating error in which one aspect of an individual's performance influences the evaluation of the entire performance?

96. Techniques associated with Job Design? i)Autonomous Technique ii)Work Study Technique iii)Work Simplification Technique iv)Job Analysis

97. The introduction of a new employee to his/her job, colleagues, and organization is called

98. A manager decides to allow her staff to start and finish work at times that suit them, so long as they work their contracted hours.  What change in their conditions will she be making?

99. Why might staff development activities have negative consequences for an organization?

100. A 'Preliminary Interview' is also called:

101. ... devised the concept of Management By Objectives (MBO) in 1954

102. i)Theory X managers assume that employees care about the interests of the organization. ii)Theory Y managers show trust in employees.

103. A Job Compatibility Questionnaire (JCQ) determines

104. Which can NOT act as the 'raters' in a Performance Appraisal system?

105. In which situation would a 'Laissez-faire' management style be most effective?

106. In which performance appraisal method are multiple rates involved, and appraisal is made by superiors, peers, subordinates, and clients?

107. Which is NOT a learning style?

108. Which process involves determining the basic characteristics of the successful employees, and using these as a yardstick in choosing the selection test?

109. Organizations should aim for a level of staff turnover that

110. i)Management by Objectives invariably limits the employees' freedom to tackle tasks as they see fit. ii)Management by Objectives invariably de-motivates the staff, as they resent being monitored.

111. Which approach entails giving a series of options to an expatriate and letting him/her decide how to spend the available funds?

112. Which corporate culture would be most effective in a Research and Development-Oriented Organization?

113. 'Performance management activities should be used as a means of _________'

114. Which refers to temporary separation?

115. i)Corporate culture has no impact on bottom-line performance. ii)Corporate culture can be quickly and easily changed.

116. 'Managers should ensure that employees' objectives are ______.'

117. Which constitute the analytical methods of job evaluation? i)Point-ranking method ii)Ranking method iii)Job-grading method iv)Factor comparison method

118. Who proposed the 'Theory X' and 'Theory Y' model?

119. i)The organization will take few risks. ii)The organization will undertake new projects rapidly.

120. When might it be appropriate for a manager NOT to delegate?

121. The extent to which an organization is prepared to expose itself to risk is known as------------.

122. i)In a 'strong' culture, the staff need little coercion. ii)In a 'process' culture, the employees may focus overly on how things are done rather than on what is to be achieved.

123. Vroom and Porter/Lawler propounded the

124. Which is NOT a benefit of training?

125. ... are used when it is possible to apply work measurement to calculate the length of operations and the amount of labor required.

126. To what does 'EQ' refer?

127. Which test helps analyze a person's handwriting?

128. Which is a potential disadvantage of a 'Consultative' approach?

129. Which is NOT a type of organizational culture identified by Charles Handy?

130. i)A labor union works on behalf of its members to negotiate pay and conditions. ii)A labor union may represent its members at disciplinary hearings.

131. Which is NOT a function of workforce planning?

132. Which is a possible benefit of adopting a 'Democratic' management approach?

133. How can an organization retain valuable staff except by giving them promotions?

134. Which is NOT a benefit of off-site training?

135. 'Employees believe in the product or service provided by the organization, they approve of what their company is trying to achieve and cooperate to achieve it.'

136. Best definition of 'job enrichment'?

137. Why might employees NOT wish to be 'empowered'?

138. 'Motivation' and 'Hygiene' factors are used in

139. Which statement is NOT accurate?

140. Which term used for identifying the right people in rival companies, offering them better terms, and luring them away?

141. Which does NOT influence corporate culture?

142. Transfers effected at the request of employers are called:

143. Predictive analytics focuses on what is likely to happen in the ______ on available data

144. Proposes that a resource holds value to the extent that it is rare and inimitable this statement correct for

145. _______ is a method used for systematic and rigorous problem solving that is predicated on the assumption that knowledge requires evidence

146. Punitive damages can't be awarded when the claimant has been excessively harmed.

147. Define Quid pro quo harassment:

148. Retaliate is an employee who complains about discrimination or files a discrimination claim

149. The continual process of setting career-related goals and planning a route to achieve those goals is known as

150. Case studies is a method where participants _____ and discuss a difficult business case

151. Challenging (stretch) assignments is task an employee is given that is outside their current KSAOs

152. Which of the methods identify examples of exceptionally high and low incidents of performance ?

153. All of the following are true statements about retirement except ________.

154. The final three activities of the human resource management process ensure ________.

155. The behavioral structured interview is built on the assumption that ________.

156. The process of evaluating a candidate in an actual work situation is called __________.

157. The use of human resource metrics is essential for ________.

158. The x chromosome is found ________. the y chromosome is found ________.

159. A _____ is a distinct, identifiable work activity composed of motions.

160. The most accurate description of the basic purpose of a selection plan is _______________.

161. The _____ occurs when a rater gives all employees an average rating.

162. The _____ probability function is based in part on the counting rule for combinations.

163. All of the following are guidelines for conducting an effective interview except ________.

164. All of the following are reasonable grounds for dismissal except ________.

165. _________ production involves the human resource called labor.

166. A wheelchair-bound applicant may be denied a job ________.

167. Each of the following is a relatively fast method to reduce an expected labor surplus except _____.

168. Hospitals, schools, and religious organizations are examples of __________ buyers.

169. Graphology, a tool for assessing basic personality traits, is also called ________.

170. A company competing through sustainability is likely to _____.

171. All of the following requirements are typically addressed in job specifications except ________.

172. All of the following topics are typically addressed during employee orientation except ________.

173. An organization’s discipline system should be _________.

174. At most small businesses, human resource management activities can best be described as ________.

175. Demonstrating the content validity of a test can be best accomplished by showing that ________.

176. Dual-career marriages, stress management, and employee outplacement are ________.

177. Frank and lillian gilbreth are important to management because they ____.

178. Identifying the most qualified applicants for employment is a part of _____.

179. Juanita's cervix is 10 centimeters dilated, so she __________.

180. Managers who use goal-setting theory to motivate employees should ____.

181. Modular organizations ____

182. Teams that are underbounded have __________

183. The eeoc was initially established to investigate complaints about ________.

184. The traditional approach to planning ________.

185. The training delivery method with the lowest cost to the organization is ____.

186. Trade secrets are an example of _____ capital.

187. Turnover is best defined as the rate at which ________.

188. With the work sampling technique, applicants are ________.

189. The widespread use of ____ has affected how hr systems are delivered.

190. A geocentric staffing policy is generally reserved for ________.

191. Mnes are rushing into ____, whereby the local supply of top talent is limited.

192. _____ refers to a process of systematically developing training to meet specified needs.

193. Unions typically negotiate all of the following issues except ________.

194. ________ are a temporary involuntary termination that can last from a few weeks to several years.

195. The categories for people-based services include __________.

196. Customers, suppliers, and substitutes are part of a _____ environment.

197. The last step in the problem-solving process is _____.

198. The _________________ stage of the interview is the most important.

199. While interviews are _____, they are generally _____ predictors of subsequent job performance.

200. In a high-performance work system, task design makes jobs _____.

201. A ________ occurs when electricity jumps, or arcs, from one spot to another.

202. Another name for human resources management is ____ management

203. The ________ problem occurs when supervisors tend to rate all their subordinates consistently low.

204. ____ are types of standing plans.

205. ________ is a performance measure of both the efficiency and effectiveness of employees.

206. The second step in human resource planning is _____.

207. A(n) ____ is a virtual folder that contains the files matching a search query.

208. Staffing technology improves the efficiency and effectiveness of the staffing function by ________.

209. A _____ is a statement of an employee's work activity in a specific job.

210. _____ are used to group individual jobs having approximately the same job worth.

211. _____ is an administrative procedure for measuring the relative worth of an organization's jobs.

212. All of the following are characteristics of a job posting except ________.

213. The purpose of a beta test run of a training presentation is to ____.

214. Job analysis is most important because managers use it to ________.

215. _____ relates to intellectual capability and general intelligence.

216. Businesses exercise social responsibility for all of the following reasons except ________.

217. According to a worldatwork survey, the primary method of job evaluation is _____.

218. In general, the labor force is becoming _____.

219. The most widely used sales incentive program is the ____________________ plan.

220. A manager uses the information in a job analysis for all of the following except ________.

221. High-performance work systems result in _____.

222. In terms of the job characteristics model, feedback refers to the extent to which _____.

223. Information used to assess external equity is mostly collected through _____.

224. Outcomes of a high-performance work system include higher productivity and _____.

225. The most important environmental factor in the hrm process is ________.

226. The first step to critical thinking is to _____.

227. Research shows that when people perceive others as attractive, they treat them _____.

228. With respect to thinking, when students first start college they _____.

229. The integration of both people and technology is known as creating a _____.

230. Trends in the external labor force affect a company's _____.

231. Vicarious reinforcement is most relevant to _____.

232. ?describe the steps in the user training process.? is an example of a(n) ____.

233. A problem diagnosis utility suite is designed to identify problems with ____.

234. An applicant who finds a recruiter to be rude and unhelpful is likely to perceive ________.

235. One of the most effective ways to enable users to be more self-reliant is through a ____.

236. Poor attendance and voluntary turnover are most likely characteristics of ________.

237. Statistical planning models almost always have to be complemented by _____.

238. In industry, _____ is used to establish the content validity of selection tests or test batteries.

239. The job characteristics model (jcm) maintains that ________ is critical to motivating workers.

240. The purpose of ____________ is to increase an employee's ability to perform productively.

241. A disadvantage of using professional recruiting organizations is ________.

242. A typing test for an administrative assistant?s job is an example of a(n) _____ test.

243. Hiring workers who have criminal backgrounds without proper safeguards is considered ________.

244. Interviews can be reliable and valid selection tools as long as they are ________.

245. An important advantage of polycentric staffing is that it ________.

246. Affirmative action programs seek to make sure that employers ________ minority groups.

247. According to the hot stove rule, disciplinary action should ________.

248. Herzberg called factors that cause job satisfaction _____.

249. _____ appraisals involve judgments about employee performance.

250. A(n) _____ is a column chart that shows the number of resources assigned to a project over time.

251. According to thamhain and wilemon, _____ is the ability to improve a worker?s position.

252. Psychologist david merril describes _____ as reactive and task-oriented.

253. In a _____________ arrangement two part-time employees fill one full-time job.

254. Disparate treatment focuses on _________.

255. Feedback and coaching are part of the _____ function of an hr department.

256. A __________ awards pay increases in proportion to performance contributions.

257. The first step in the framework for defining and assigning work is _____.

258. A(n) _____ is a financial reward calculated on a weekly, monthly, or annual basis.

259. ____ refers to all of the pay and benefits provided to employees for the completion of work.

260. Today, most managers perform some functions associated with ______________.

261. A typing test for an administrative assistants job is an example of a(n) _____ test.

262. Ms. garner's innovative method for selling shoes online is primarily designed to ________.

263. _____ interview items have been shown to have high predictive validity.

264. The u.s. department of labor uses ______ to describe jobs.

265. A(n) ________ is a special talent of a company that competitors find difficult to match.

266. A(n) _____ shows the proportion of employees in different job categories at different times.

267. _____ power is getting people to do things based on a position of authority.

268. A(n) _____ is a tool to help people identify the activities they enjoy.

269. All of the following are measured by aptitude tests except ________.

270. Average tenure of employees is classified as a _____ metric of human resource.

271. Human resource management includes ____ processes

272. If a rater assigns the same rating to an employee on multiple dimensions, _____ error may occur.

273. In _____, an experienced manager shows a new employee how to perform job duties.

274. The ____ is the group responsible for initiating the occupation of the alternate facility.

275. The applicant screening process would most likely be considered unfair if an hr manager ________.

276. The last step in an effective onboarding process is _____.

277. During an economic recession, ________.

278. Employee behaviors that exceed the work-role requirements for the job are known as _____.

279. Employee data is managed in the ________ module.

280. Employee involvement and participation (eip) management is a method of management where ________.

281. Employees are engaged in ______ when they shape, mold, and redefine their jobs in a proactive way.

282. Employees who provide informal peer support to other users in an organization ____.

283. Employers use electronic monitoring to ________.

284. Employment agencies, career fairs, and internet ads can all be sources of _____.

285. Enterprise incentive management systems enable firms to ________.

286. According to thamhain and wilemon, _____ is the legitimate hierarchical right to issue orders.

287. The key to successful worker retention is to ________.

288. Traditionally, the hrm department was primarily a(n) _____.

289. A(n) ______________ is an audio file distributed through downloads or feeds.

290. After identifying his or her general purpose, the second task of a public speaker is to _____.

291. For the severely mentally ill, the treatment of choice for the last 150 years has been ________.

292. When a finalist does not get a job offer, they are likely to perceive ________.

293. All of the following issues are addressed by the fair labor standards act except ________.

294. ________ is a type of security breach that exploits human nature and human error.

295. The burden of proving the necessity for a bfoq rests entirely on the ________.

296. Experts advise that bad news for employees should be delivered __________ whenever possible.