1. In the design of an organization, another name for "market structure" is "________ structure."
Answer
Correct Answer:
Customer
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2. Team building is a fundamental part of ______, which is finding ways to change attitudes and perceptions the employees may have of each other.
Answer
Correct Answer:
Intergroup development
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3. A type of program designed to raise awareness of group dynamics is called ______.
Answer
Correct Answer:
Sensitivity training
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4. Task-technology interventions focus on changing the tasks people perform on ______.
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Correct Answer:
Technological processes
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5. Decision making can be either centralized or ______.
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Correct Answer:
Decentralized
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6. An organization’s structure affects how successfully it can accomplish its ______.
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Correct Answer:
Work activities
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7. ______ is the framework of work roles and functions that shape and support employee behavior.
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Correct Answer:
Organizational structure
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8. If employees feel they have something to lose, management may try the ______ method for change.
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Correct Answer:
Negotiation
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9. When undergoing reorganization, organizational resistance to change may come in the way of ______.
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Correct Answer:
Threat to established power relationships
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10. ______ is the unwillingness to accept or support modifications in the workplace.
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Correct Answer:
Resistance to change
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11. When employees take risks and come up with new ideas in an effort to solve a problem, this is called ______.
Answer
Correct Answer:
Intrapreneurship
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12. Examples of internal forces are organizational restructuring and ______.
Answer
Correct Answer:
Management changes
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13. Examples of external forces are customers’ demographic characteristics and ______.
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Correct Answer:
Technological advancements
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14. Before implementing change, organizations need to determine the ______ of the change.
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Correct Answer:
Validity
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15. Levin’s unfreezing stage requires ______.
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Correct Answer:
Breaking down the status quo
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16. The four-stage model experienced by individuals when they are faced with unwanted change is called ______.
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Correct Answer:
DADA syndrome
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17. Transforming is the process that occurs when people begin to make peace with their doubts and uncertainties and begin to embrace the old direction of the company.
Answer
Correct Answer:
False
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18. Sociotechnical systems are the interaction between animal behavior and technical systems.
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Correct Answer:
False
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19. Organizational structures, common in small organizations where is there is one central authority figure, usually a business owner, who tends to make decisions is known as ?
Answer
Correct Answer:
Simple structures
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20. Sensitivity training is a type of program designed to raise awareness of group dynamics and any existing prejudices toward others.
Answer
Correct Answer:
Sensitivity training
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21. Resistance to change is the willingness to accept or support modifications in the workplace.
Answer
Correct Answer:
False
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22. Quality of worklife is the relationship between the _______
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Correct Answer:
Both a and b
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23. ______ is an intervention that involves increasing group awareness and/or understanding
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Correct Answer:
Process consultation
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24. _________ is a framework of work roles that helps shape and support employee behavior
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Correct Answer:
Organizational structure
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25. Organizational development is a deliberately planned system that uses behavioral science knowledge to decrease the efficiency and effectiveness of an organization.
Answer
Correct Answer:
False
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26. Organic model is a less formalized structure based on decentralization and cross-functional teams.
Answer
Correct Answer:
True
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27. A Mechanical model is a formalized structure based on_______.
Answer
Correct Answer:
Both a and b
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28. Matrix structure is an organizational structure that combines both functional and divisional departmentalization separately with single lines of authority
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Correct Answer:
False
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29. Intrapreneurship when employees within a company take risks and come up with old ideas in an effort but problems are not solved .
Answer
Correct Answer:
False
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30. Inside influences for change are known as _______.
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Correct Answer:
Internal forces
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31. Intergroup development is the process of finding ways to change _______
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Correct Answer:
All of these
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32. Organizational structures that group employees according to the tasks they perform for the organization are known as_________
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Correct Answer:
Functional structures
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33. Formalization is the degree to which rules and procedures are not standardized in an organization
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Correct Answer:
False
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34. Outside influences no for change is known as External forces
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Correct Answer:
False
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35. Divisional structure is an organizational structure that groups employees by products and services,________, or customers
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Correct Answer:
Geographic regions
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36. _______ is the degree to which certain jobs are divided into specific tasks
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Correct Answer:
Division of labor
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37. A process of grouping people with related job duties, skills, and experiences into different areas within the overall organizational structure is known as departmentalization .
Answer
Correct Answer:
True
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38. Four stages—denial, anger,_______, and acceptance—experienced by individuals when they are faced with unwanted change is known as DADA syndrome
Answer
Correct Answer:
Depression
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39. Chain of command is the flow of authority and power from the lowest to the highest levels of the organization
Answer
Correct Answer:
False
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40. _________ is an organizational style characterized by formalized rules and regulation, specialized routine tasks, division of labor, and centralized authority.
Answer
Correct Answer:
Bureaucracy
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