General Six Sigma Green Belt Certification MCQs

1. Analysis can be done in which way?

2. Which are the objectives of the Improve Phase?

3. Main purpose of brainstorming?

4. Tool to depict the changes that occur in one set of variables while changing the values of the other set of variables?

5. A table shows the comparison of survey results obtained from existing and new process. Which method should be employed to determine the effect of the new process on customer satisfaction?

6. ..... is a statistical method to define how much variation exists in a set of data.

7. Which control chart deals with the proportion or fraction of defective products?

8. Which one is used to implement process control to ensure that the same problems do not recur?

9. Which one is used to eliminate an identified problem by proposing appropriate solutions?

10. .... chart plots the probability of a certain event occurring at different places within a given time period.

11. ..... are constructed from the frequency table.

12. A systematic process to identify the needs of the customers is known as:

13. The process capability index, denoted as 'Cp', is preferred when

14. Which tool is used while illustrating a process map?

15. Which was the first company to implement Six Sigma methodology?

16. ..... charts are used to display different trends in data over time.

17. Which one is the best definition for Define phase?

18. The product attributes which delight the customer and lead to high levels of satisfaction are ..... , but do not cause any dissatisfaction if the product lacks this feature.

19. ..... shaped matrix can relate one set of elements with itself.

20. The process of calculating the total expected costs versus the total expected benefits of the actions that are performed, to choose the most profitable options is known as ....

21. For any company to reach a 'level 6' sigma, there should only be .... defects per 1 million processes or opportunities.

22. Six Sigma is used to measure the .... of a company.

23. Why is the term 'Voice of the Customer' in Six Sigma methodology used?

24. Point out the symbol that represents variability in a process in Six Sigma, from the given figure:

25. The fishbone diagram is used to identify the _______ variables that are causing problems.

26. .... is a kind of control chart that is used to display process performance over time. It is also used for interpreting the trends that occur in the data.

27. Which one is not a tool used in the open-narrow-close approach?

28. Which steps are used to quantify an oppurtunity in the analyze phase?

29. Fastest method of arriving at the root cause of any problem?

30. What is monitored by the Process Management Chart?

31. Which one is used to compare opposites, actions, consequences and different points of view?

32. Which is a tool used to determine how precise the collected data are, or how precisely the survey measures the true feelings of the whole population?

33. The Kano model of customer satisfaction depicts the relationship between:

34. Main objective of Analyze Phase?

35. This plan states the critical parameters that require corrective action. It also contains restorative actions for known causes to problems that might surface. What is it called?

36. Which statement is false about SIPOC?

37. Statistical Process Control is a method of ..... , ...... and ..... a process through statistical analysis.

38. The Japanese name for Error-proofing is ....

39. Which statement is true about Multivoting?

40. Arrange the Six Sigma methodology in chronological order:

41. What does the Diamond symbol in flowcharts depict?

42. Six Sigma process is implemented by organizations to reduce __

43. Failure modes are ranked by using the RPN. What does RPN stand for?

44. A flowchart is a ..... representation of the flow in a process.

45. What defines the range of output which the process must meet, also known as specification range?

46. Why are affinity diagrams used?

47. What are Gantt Charts used for?

48. Tool that helps in identifying every potential failure mode of a process or a product?

49. C-charts, P-charts and U-charts are types of .... control charts.

50. Which tool identifies the relevant factors of a process improvement project before work begins?

51. A .... is an important tool for establishing performance objectives.

52. ..... chart monitors the process location over time, based on the average of a series of observations, called a subgroup.

53. In a scatter diagram, what kind of correlation is indicated when almost all the points fall along an imaginary straight line with either a positive or negative slope?

54. A graphical tool usually employed to help recognize opportunities for improvement is known as

55. Purpose of preparing a Project Charter in the Define phase is .....

56. Which statement is true about Analyze phase?

57. ..... is an instrument which assists the team to prioritize the root causes.

58. .... defines all possible failures and their effects on a system.

59. Defects Per Unit (DPU) is defined as:

60. .... data cannot be broken down into smaller units.

61. Which one belongs to hierarchical diagrams?

62. Prioritization matrices are a combination of:

63. Which one is used to control the critical process inputs?

64. The analysis by an Interrelationship Diagram helps in making a distinction between:

65. CTQ means:

66. The logical way the project team should initiate analysis is to: