General Business Process Outsourcing (BPO) MCQs

1. What is the THREE PDF formats commonly used in Data Capture/Data Entry Operation?

2. The BPO sector will provide ________ jobs at the end of 2011 and make a contribution of ____% of GDP.

3. In Data Capture/Data Entry Operation, which of the following statement is FALSE

4. Which one of the following is a TRUE statement about Near-Shore Outsourcing characteristics

5. The AT Kearney Global Business Location index report 2009 has classified Mauritius as

6. How can you classify the government intervention to ensure adequate supply of skilled workforce in BPO in a specific country

7. The most common data conversion options are

8. Stages in the Growth Life Cycle in the BPO Sector can be categorised as:

9. What are the factors which have an impact when deciding on a BPO destination?

10. The main characteristics of Knowledge Process Outsourcing are

11. Mauritius is positioning itself as a challenging BPO destination due to the following factors: Choose all that apply

12. What is the number of companies operating in the BPO/ITES Sector in Mauritius?

13. The Mercantile Bank in the United States has contracted out its IT services to a company called Mercantile Technology Inc in Philippines and owned by Mercantile Bank USA. Mercantile Technology Inc could be categorized as:

14. In terms of cost characteristics, re-arrange the following outsourcing location decision from low cost to high cost. (a) Nearshore, (b) Onshore, (c) Offshore

15. What do you think is the most important justification for a company to consider offshore decision?

16. Which of the following statement best describes Mauritius as a cost effective destination:

17. A TRUE statement between Low End and High End BPO is

18. BPO companies involved in transcription normally

19. A BPO company specializing in image processing may provide the following services

20. PECS Data, a Mauritian based company is involved in transcription services for a US institution and recruiting local transcription agents. PECS Data is therefore

21. Jenny was employed as Data Entry Operator at "Star Data Ltd". Last year Jenny was offered the same position but with a salary increase of MUR 2,000 at "Super Data Ltd", a company dealing with similar activities as "Star Data Ltd". In BPO, we usually refer to this situation as

22. Outsourcing decisions by customers are influenced by whether to go on-shore, near-shore or offshore. Which ONE of the following dimensions is true about this statement

23. The main outsourcer is __________ and the main BPO destination is _________

24. Atom Finance BPO is a local company engaged in Finance Process Outsourcing. It specialises in billing and invoicing services and doing work for a US Global FMCG company and for other companies involved in the MFCG activities. Which of the following therefore best describes Atom Finance business category?

25. In order to improve its global attractiveness index in BPO coming years, Mauritius should leverage on its:

26. In terms of cost characteristics, which of the following are outsourcing location decisions from low cost to high cost

27. When working for a BPO company which is involved in Portal Management. It is critical that this company should:

28. Which of the following statement regarding Low End BPO and High End BPO is false?

29. Most commonly used databases for making data entry is

30. What is BPO?

31. _____ is a scripting language that allows web authors to design interactive sites.