Business Process Outsourcing (BPO) MCQs (Chapterwise Multiple Choice Questions)

Which of the following statement regarding Low End BPO and High End BPO is false?

Low End BPO is Data Entry whereas Call Center is High End BPO

Both Low and High End BPO focus on Domain Expertise

Telemarketing of Cellular Phones is Low End whereas Data Entry of Supermarkets receipts for consumer behavior is High End BPO.

None of the Above

Answer & Explanation

Correct Answer: None of the Above

Note: This Question is unanswered, help us to find answer for this one

Outsourcing decisions by customers are influenced by whether to go on-shore, near-shore or offshore. Which ONE of the following dimensions is true about this statement

Offshore > Low Cost but High Control

Nearshore > Low Cost but High Control

Onshore > High Cost but High Control

Homeshore > Low Cost but Low Control

Answer & Explanation

Correct Answer: Onshore > High Cost but High Control

Note: This Question is unanswered, help us to find answer for this one

BPO companies involved in transcription normally

Capture data and translate it into text

Listen to a conversation on-line and translate it into text

Transforming an audio file into text

Translate from one language into a different language

Answer & Explanation

Correct Answer: Transforming an audio file into text

Note: This Question is unanswered, help us to find answer for this one

How can you classify the government intervention to ensure adequate supply of skilled workforce in BPO in a specific country

Exogenous

Semi-Exogenous

Endogenous

All of the above

Answer & Explanation

Correct Answer: Semi-Exogenous

Note: This Question is unanswered, help us to find answer for this one

Which one of the following is a TRUE statement about Near-Shore Outsourcing characteristics

Use of providers in one's home country or region, typically a high skill, high cost country.

Use of providers in a different country or region, but with similar time-zone, culture or language skills.

Use of providers in a distant location with a different time-zone, culture or language skills.

All of the above

Answer & Explanation

Correct Answer: Use of providers in a different country or region, but with similar time-zone, culture or language skills.

Note: This Question is unanswered, help us to find answer for this one

The Mercantile Bank in the United States has contracted out its IT services to a company called Mercantile Technology Inc in Philippines and owned by Mercantile Bank USA. Mercantile Technology Inc could be categorized as:

Offshore Outsourcing

Captive Center

Bank Technology Center

All of the above

Answer & Explanation

Correct Answer: Captive Center

Note: This Question is unanswered, help us to find answer for this one

What is the number of companies operating in the BPO/ITES Sector in Mauritius?

350

250

150

330

Answer & Explanation

Correct Answer: 330

Note: This Question is unanswered, help us to find answer for this one

PECS Data, a Mauritian based company is involved in transcription services for a US institution and recruiting local transcription agents. PECS Data is therefore

A captive center

A Transcription BPO Vendor

An Offshore Outsourcing Center

All of the above

Answer & Explanation

Correct Answer: An Offshore Outsourcing Center

Note: This Question is unanswered, help us to find answer for this one

Stages in the Growth Life Cycle in the BPO Sector can be categorised as:

Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Third Party Service

Stage 1: Third Party Service > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Start Up

Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Third Party Service > Stage 4: Competence Accumulation

Stage 1: Start Up > Stage 2: Competence Accumulation > Stage 3: Third Party Service > Stage 4: Value Addition

Answer & Explanation

Correct Answer: Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Third Party Service

Note: This Question is unanswered, help us to find answer for this one

What do you think is the most important justification for a company to consider offshore decision?

Overall cost reduction

Productivity improvement

Efficiency/Effectiveness

All of the above

Answer & Explanation

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

Business Process Outsourcing (BPO) Quick Quiz

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