> > Business Process Outsourcing (BPO) MCQs > Basic Business Process Outsourcing (BPO) MCQs

Basic Business Process Outsourcing (BPO) MCQ

1. _____ is a scripting language that allows web authors to design interactive sites.

HTML

Visual Basic

Java

JavaScript

Answer

Correct Answer: JavaScript

Note: This Question is unanswered, help us to find answer for this one

2. What is BPO?

Business Process Outsourcing

Business Process Outsource

Business Project Outsourcing

Business Product Outsourcing

Answer

Correct Answer: Business Process Outsourcing

Note: This Question is unanswered, help us to find answer for this one

3. Most commonly used databases for making data entry is

Microsoft SQL Server, ASP, Ms Access, Oracle

My SQL, FoxPro, ASP, Ms Access

Oracle, My SQL, FoxPro, Visual Basic

All of the Above

Answer

Correct Answer: All of the Above

Note: This Question is unanswered, help us to find answer for this one

4. Which of the following statement regarding Low End BPO and High End BPO is false?

Low End BPO is Data Entry whereas Call Center is High End BPO

Both Low and High End BPO focus on Domain Expertise

Telemarketing of Cellular Phones is Low End whereas Data Entry of Supermarkets receipts for consumer behavior is High End BPO.

None of the Above

Answer

Correct Answer: None of the Above

Note: This Question is unanswered, help us to find answer for this one

5. In terms of cost characteristics, which of the following are outsourcing location decisions from low cost to high cost

Overall cost reduction

Productivity improvement

Efficiency/Effectiveness

All of the above

Answer

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

6. In order to improve its global attractiveness index in BPO coming years, Mauritius should leverage on its:

Telecom Infrastructure

Skills and competencies of its BPO Workforce

Improving national competencies into global talents

All of the above

Answer

Correct Answer: Improving national competencies into global talents

Note: This Question is unanswered, help us to find answer for this one

7. Atom Finance BPO is a local company engaged in Finance Process Outsourcing. It specialises in billing and invoicing services and doing work for a US Global FMCG company and for other companies involved in the MFCG activities. Which of the following therefore best describes Atom Finance business category?

Atom Finance is a Captive Outsourcing center for the US Global FMCG sector.

Atom Finance is operating in the Financial sector but specialises in the invoicing and billing operations

Atom Finance could be categorized as Low end BPO

All of the above

Answer

Correct Answer: Atom Finance is operating in the Financial sector but specialises in the invoicing and billing operations

Note: This Question is unanswered, help us to find answer for this one

8. Outsourcing decisions by customers are influenced by whether to go on-shore, near-shore or offshore. Which ONE of the following dimensions is true about this statement

Offshore > Low Cost but High Control

Nearshore > Low Cost but High Control

Onshore > High Cost but High Control

Homeshore > Low Cost but Low Control

Answer

Correct Answer: Onshore > High Cost but High Control

Note: This Question is unanswered, help us to find answer for this one

9. Jenny was employed as Data Entry Operator at "Star Data Ltd". Last year Jenny was offered the same position but with a salary increase of MUR 2,000 at "Super Data Ltd", a company dealing with similar activities as "Star Data Ltd". In BPO, we usually refer to this situation as

Attrition

Poaching

Changing Job

Work Placement

Answer

Correct Answer: Poaching

Note: This Question is unanswered, help us to find answer for this one

10. A BPO company specializing in image processing may provide the following services

Image Scanning

Image Conversion

Archiving

All of the above

Answer

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

11. A TRUE statement between Low End and High End BPO is

Both Low End and High End BPO are mainly Call Centers

Low End BPOs offer relatively much higher salary than High End BPO

High End BPO have more ruled based processes than Low End BPO and therefore require more skilled manpower

People working in Low End BPO companies usually stay much longer in that company than those working in High End BPO

Answer

Correct Answer: High End BPO have more ruled based processes than Low End BPO and therefore require more skilled manpower

Note: This Question is unanswered, help us to find answer for this one

12. Which of the following statement best describes Mauritius as a cost effective destination:

Mauritius has a large pool of global BPO talents working at a relatively low salary

The cost of telecommunication in Mauritius is much lower than in India

The cost of a specific BPO worker is 8 times lower than a similar worker which would work in a similar BPO company in the USA

All of the above

Answer

Correct Answer: The cost of a specific BPO worker is 8 times lower than a similar worker which would work in a similar BPO company in the USA

Note: This Question is unanswered, help us to find answer for this one

13. What do you think is the most important justification for a company to consider offshore decision?

Overall cost reduction

Productivity improvement

Efficiency/Effectiveness

All of the above

Answer

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

14.
In terms of cost characteristics, re-arrange the following outsourcing location decision from low cost to high cost.
(a) Nearshore,
(b) Onshore,
(c) Offshore

a, b, c

b, a, c

c, a, b

b, c, a

Answer

Correct Answer:

c, a, b

Note: This Question is unanswered, help us to find answer for this one

15. The Mercantile Bank in the United States has contracted out its IT services to a company called Mercantile Technology Inc in Philippines and owned by Mercantile Bank USA. Mercantile Technology Inc could be categorized as:

Offshore Outsourcing

Captive Center

Bank Technology Center

All of the above

Answer

Correct Answer: Captive Center

Note: This Question is unanswered, help us to find answer for this one

16. What is the number of companies operating in the BPO/ITES Sector in Mauritius?

350

250

150

330

Answer

Correct Answer: 330

Note: This Question is unanswered, help us to find answer for this one

17. Mauritius is positioning itself as a challenging BPO destination due to the following factors: Choose all that apply

Reliable Infrastructure (Missed)

Workforce easily scalable

Relatively cheap l+0abour (Missed)

Strategic location (Missed)

Answer

Correct Answer: Reliable Infrastructure (Missed)
Relatively cheap l+0abour (Missed)
Strategic location (Missed)

Note: This question has more than 1 correct answers

Note: This Question is unanswered, help us to find answer for this one

18. The main characteristics of Knowledge Process Outsourcing are

Process are not easily codified

The agent has to interpret the information

The agent is expected to exercise judgement

All of the above

Answer

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

19. Stages in the Growth Life Cycle in the BPO Sector can be categorised as:

Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Third Party Service

Stage 1: Third Party Service > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Start Up

Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Third Party Service > Stage 4: Competence Accumulation

Stage 1: Start Up > Stage 2: Competence Accumulation > Stage 3: Third Party Service > Stage 4: Value Addition

Answer

Correct Answer: Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Third Party Service

Note: This Question is unanswered, help us to find answer for this one

20. How can you classify the government intervention to ensure adequate supply of skilled workforce in BPO in a specific country

Exogenous

Semi-Exogenous

Endogenous

All of the above

Answer

Correct Answer: Semi-Exogenous

Note: This Question is unanswered, help us to find answer for this one

21. The AT Kearney Global Business Location index report 2009 has classified Mauritius as

25th in its ranking as an attractive BPO destination out of 50 countries

To be relatively poor in terms of skills & competencies in BPO domains

As a country which has made no improvement as compared to the 2008 ranking

All of the above

Answer

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

22. Which one of the following is a TRUE statement about Near-Shore Outsourcing characteristics

Use of providers in one's home country or region, typically a high skill, high cost country.

Use of providers in a different country or region, but with similar time-zone, culture or language skills.

Use of providers in a distant location with a different time-zone, culture or language skills.

All of the above

Answer

Correct Answer: Use of providers in a different country or region, but with similar time-zone, culture or language skills.

Note: This Question is unanswered, help us to find answer for this one

23. In Data Capture/Data Entry Operation, which of the following statement is FALSE

Data Capture BPO are usually specialized in capturing Data whereas Data Entry BPO transform the Data into meaningful information.

Data Capture and Data Entry are both Low End BPOs

Accurate Data Capture is as important as Accurate Data Entry

Data Capture is the input process of Data Entry operations

Answer

Correct Answer: Data Capture and Data Entry are both Low End BPOs

Note: This Question is unanswered, help us to find answer for this one

24. The BPO sector will provide ____ jobs at the end of 2011 and make a contribution of % of GDP.

15,000 & 5%

20,000 & 6%

29000 & 5%

15,000 & 8%

Answer

Correct Answer: 20,000 & 6%

Note: This Question is unanswered, help us to find answer for this one

25. What is the THREE PDF formats commonly used in Data Capture/Data Entry Operation?

PDF Formatted Text, PDF searchable image, PDF Image Only

PDF Acrobat Reader, PDF Acrobat Writer, PDF Scanner

PDF to Word Conversion, Word to PDF Conversion, PDF to Image Conversion

All of the above

Answer

Correct Answer: PDF Formatted Text, PDF searchable image, PDF Image Only

Note: This Question is unanswered, help us to find answer for this one

Business Process Outsourcing (BPO) MCQs | Topic-wise

MCQ on Basic Business Process Outsourcing (BPO)

General Business Process Outsourcing (BPO) MCQs

Basic Business Process Outsourcing (BPO) MCQ

1. _____ is a scripting language that allows web authors to design interactive sites.

2. What is BPO?

3. Most commonly used databases for making data entry is

4. Which of the following statement regarding Low End BPO and High End BPO is false?

5. In terms of cost characteristics, which of the following are outsourcing location decisions from low cost to high cost

6. In order to improve its global attractiveness index in BPO coming years, Mauritius should leverage on its:

8. Outsourcing decisions by customers are influenced by whether to go on-shore, near-shore or offshore. Which ONE of the following dimensions is true about this statement

9. Jenny was employed as Data Entry Operator at "Star Data Ltd". Last year Jenny was offered the same position but with a salary increase of MUR 2,000 at "Super Data Ltd", a company dealing with similar activities as "Star Data Ltd". In BPO, we usually refer to this situation as

10. A BPO company specializing in image processing may provide the following services

11. A TRUE statement between Low End and High End BPO is

12. Which of the following statement best describes Mauritius as a cost effective destination:

13. What do you think is the most important justification for a company to consider offshore decision?

14. In terms of cost characteristics, re-arrange the following outsourcing location decision from low cost to high cost. (a) Nearshore, (b) Onshore, (c) Offshore

15. The Mercantile Bank in the United States has contracted out its IT services to a company called Mercantile Technology Inc in Philippines and owned by Mercantile Bank USA. Mercantile Technology Inc could be categorized as:

16. What is the number of companies operating in the BPO/ITES Sector in Mauritius?

17. Mauritius is positioning itself as a challenging BPO destination due to the following factors: Choose all that apply

18. The main characteristics of Knowledge Process Outsourcing are

19. Stages in the Growth Life Cycle in the BPO Sector can be categorised as:

20. How can you classify the government intervention to ensure adequate supply of skilled workforce in BPO in a specific country

21. The AT Kearney Global Business Location index report 2009 has classified Mauritius as

22. Which one of the following is a TRUE statement about Near-Shore Outsourcing characteristics

23. In Data Capture/Data Entry Operation, which of the following statement is FALSE

24. The BPO sector will provide ________ jobs at the end of 2011 and make a contribution of ____% of GDP.

25. What is the THREE PDF formats commonly used in Data Capture/Data Entry Operation?

14.
In terms of cost characteristics, re-arrange the following outsourcing location decision from low cost to high cost.
(a) Nearshore,
(b) Onshore,
(c) Offshore

24. The BPO sector will provide ____ jobs at the end of 2011 and make a contribution of % of GDP.