General Guest Relations Executive MCQs

1. Which would be the best thing to say to an irate customer?

2. You have made a telephone call to a guest to confirm his arrival. Why should you clarify the purpose of your call right at the outset?

3. Choose the most grammatically correct statement.

4. What is the importance of customer oriented goodwill?

5. What is the closest meaning word? Clums

6. Choose the most grammatically correct statement

7. What final step can be taken to put your firm's customer service above that of all others?

8. Which image has been wrongly matched with the emotion it depicts?

9. What is a 'twin room' when booking at a hotel?

10. Difference between the US and European style of using a knife and fork?

11. Which service can be provided by the housekeeping department?

12. Used for navigating, what does 'GPS' stand for?

13. What is the maximum number of delegates that should be present in a conference so that the Guest Relations Executive can act as registration desk for them?

14. Re-arrange the following to create a meaningful sentence. 1. seats for the aged couple else, 2. in bypassing 3. they may have trouble 4. other passengers. 5. Please try arranging outer corner

15. What should be the first thing to do when solving a customer's problem?

16. Fill in the blank. Friends always ________ each other in difficult times.

17. How important is consistency while offering customer service to different people?

18. What does a customer with a problem expect from a customer service representative?

19. Which pair is incorrectly matched?

20. Indicate the wrongly spelt word from the following.

21. Which represent a typical American breakfast as served in a hotel?

22. Fill in the blanks using the options given below. _______ numbers fascinate her, she ______ to become a mathematician when she grows up.

23. What should be done with an irate customer after they have vented out and explained their situation?

24. In case of a complaint by a hostile guest, what least a Guest Relations Executive can do to reduce his/her aggression?

25. What is the antonym of the word? Simple

26. State whether the statement is true or false: A Guest Relations Executive, irrespective of the weather conditions in different countries, offers only non-alcoholic welcome drinks to guests.

27. Pick the odd one out.

28. Which is considered poor table manners?

29. Which pronunciation is incorrect?

30. Which would a customer NOT expect from a customer service agent?

31. Why is it necessary to make arrangements for a group's pre-registration?

32. Re-arrange the following to create a meaningful sentence. 1. has requested 2. The young female passenger 3. for her baby. 4. and a small blanket 5. in the first row with the infant 6. for warm milk

33. You are required to call a guest to confirm his arrival. Which of the following should you keep handy while making the call?

34. Which word is not correctly pronounced?

35. Idiom mean? Bend over backwards

36. What is a very useful last thing to do before sending out any e-mail?

37. With which department a Guest Relation Executive should coordinate for providing baggage movements and external services to guests?

38. What is the first step in mollifying a customer who has received bad service?

39. You unintentionally hurt the sentiments of a co-worker belonging to another country. What is the best way to make up?