Hospitality Knowledge MCQs (Chapterwise Multiple Choice Questions)

__________ growth makes sense when good opportunities can be found outside the present businesses.

Diversification

Backward integration

Revenue

Answer & Explanation

Correct Answer: Diversification

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Somebody at the bar spills his drink all over the counter. In this situation, which of the following responses should a restaurant or bar worker use?

I'll clean it up, but be more careful next time.

Let me clean that up and get you a fresh drink.

If you can't handle a drink, perhaps you shouldn't be in a bar.

Look at the mess you made!

Answer & Explanation

Correct Answer: Let me clean that up and get you a fresh drink.

Note: This Question is unanswered, help us to find answer for this one

Why is "privacy" considered one of the most important elements of telephone etiquette for business calls?

It ensures the security of both parties.

People like to be secretive because it makes them feel special.

It's not - privacy should always be secondary to communication and letting everyone know as much as possible.

Information exchanged during a call, especially that of a legal or financial nature, could be damaging if leaked into the wrong hands.

Answer & Explanation

Correct Answer: Information exchanged during a call, especially that of a legal or financial nature, could be damaging if leaked into the wrong hands.

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Which of the following expressions can be used to express agreement?

Why not?

Of course not!

Not necessarily.

Come on!

Answer & Explanation

Correct Answer: Why not?

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Which of the following is the most formal expression of greeting?

Hi there!

Good to see you.

Good afternoon.

What's up?

Answer & Explanation

Correct Answer: Good afternoon.

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Which of the following information is not necessary to leave on a personal voicemail message?

Your name

The reason why you are away from the phone

Your number

All of the above

Answer & Explanation

Correct Answer: The reason why you are away from the phone

Note: This Question is unanswered, help us to find answer for this one

Which of the following statements would be most impressive and appropriate for a tour guide to say to his tour group on a visit to the Roman Colosseum?

You are now standing among the ruins of one of the most famous ancient amphitheaters in the world-the Roman Colosseum, completed in 80 AD.

Though the once magnificent Colosseum has been reduced to ruins, it's still worth a quick visit.

The Colosseum may be an architectural feat, but it's nothing in comparison to the Parthenon in Greece.

This is the famous Colosseum. You can stroll around on your own and then meet back here in an hour.

Answer & Explanation

Correct Answer: You are now standing among the ruins of one of the most famous ancient amphitheaters in the world-the Roman Colosseum, completed in 80 AD.

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In the hotel industry, a "bellhop" is ________________.

the person who answers phone calls at the reception desk

the person in charge at the hotel

a staff member who cleans the rooms

a staff member who helps the guests with their luggage

Answer & Explanation

Correct Answer: a staff member who helps the guests with their luggage

Note: This Question is unanswered, help us to find answer for this one

Which of the following is accurate in terms of how you should use your cell phone in public?

Talk as loudly as you like - some calls are more important than your surroundings and you need to be heard.

In public, use your cell phone sparingly and speak at a low volume. Other people should not have to listen to your conversation.

If you get upset during the call, there's no need to refrain from yelling into the phone or throwing the phone against a wall.

Whisper into the phone even if the listener cannot hear you properly, because it's never appropriate to speak into a cell phone in public.

Answer & Explanation

Correct Answer: In public, use your cell phone sparingly and speak at a low volume. Other people should not have to listen to your conversation.

Note: This Question is unanswered, help us to find answer for this one

A customer insists on having the table beside the window overlooking the sea, but that table is already booked. In this situation, which of the following responses should a restaurant or bar worker use?

Ma'am, that tableis already booked, but I can show you to another table that is equally good and also has a view of the sea.

It's just not possible to give you that table.

I'm sorry, but you'll just have to choose from the tables available.

If you don't like the available tables and the view is so important, I suggest you go somewhere else.

Answer & Explanation

Correct Answer: Ma'am, that tableis already booked, but I can show you to another table that is equally good and also has a view of the sea.

Note: This Question is unanswered, help us to find answer for this one

Hospitality Knowledge Quick Quiz

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