__________ growth makes sense when good opportunities can be found outside the present businesses.
Answer & Explanation
Correct Answer: Diversification
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Somebody at the bar spills his drink all over the counter. In this situation, which of the following responses should a restaurant or bar worker use?
Answer & Explanation
Correct Answer: Let me clean that up and get you a fresh drink.
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Why is "privacy" considered one of the most important elements of telephone etiquette for business calls?
Answer & Explanation
Correct Answer: Information exchanged during a call, especially that of a legal or financial nature, could be damaging if leaked into the wrong hands.
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Which of the following expressions can be used to express agreement?
Answer & Explanation
Correct Answer: Why not?
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Which of the following is the most formal expression of greeting?
Answer & Explanation
Correct Answer: Good afternoon.
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Which of the following information is not necessary to leave on a personal voicemail message?
Answer & Explanation
Correct Answer: The reason why you are away from the phone
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Which of the following statements would be most impressive and appropriate for a tour guide to say to his tour group on a visit to the Roman Colosseum?
Answer & Explanation
Correct Answer: You are now standing among the ruins of one of the most famous ancient amphitheaters in the world-the Roman Colosseum, completed in 80 AD.
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In the hotel industry, a "bellhop" is ________________.
Answer & Explanation
Correct Answer: a staff member who helps the guests with their luggage
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Which of the following is accurate in terms of how you should use your cell phone in public?
Answer & Explanation
Correct Answer: In public, use your cell phone sparingly and speak at a low volume. Other people should not have to listen to your conversation.
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A customer insists on having the table beside the window overlooking the sea, but that table is already booked. In this situation, which of the following responses should a restaurant or bar worker use?
Answer & Explanation
Correct Answer: Ma'am, that tableis already booked, but I can show you to another table that is equally good and also has a view of the sea.
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