When you exhibit stress tolerance, you __________.
Answer
Correct Answer:
Respond appropriately to the cause of your stress
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Trait Affect refers to_____
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Correct Answer:
Stable individual differences
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State Affect means producing a desired outward emotional expression by modifying the underlying emotions.
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Correct Answer:
False
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State Affect refers to the feelings experienced in the _____ and that fluctuate over time.
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Correct Answer:
Short term
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Positive State Affect is the extent to which an individual subjectively experiences positive moods such as_____
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Correct Answer:
Alertness
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Negative affectivity subsumes a variety of negative emotions, including anger and _____
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Correct Answer:
All of these
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Moods are general feeling states that are not related to something that happens to a person but are intense enough to interrupt regular thought patterns or work.
Answer
Correct Answer:
False
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Mindfulness is a state of open attention on_____
Answer
Correct Answer:
What is happening in present
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“A generalized tendency to recognize and respond with grateful emotion to the roles of other people’s benevolence in the positive experiences and outcomes that one obtains” is known as_____
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Correct Answer:
Gratitude
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Emotions are _____feelings triggered by specific events that disrupt a person’s thinking.
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Correct Answer:
Both a and b
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The effort required to effectively manage emotions to be successful on the job is known as_____
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Correct Answer:
Emotional Labor
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Emotional Intelligence is the ability to monitor _____ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.
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Correct Answer:
Both
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Emotional Division of Labor is defined as any _____ division of roles in which individuals vary in their requirement to use emotional abilities.
Answer
Correct Answer:
Both
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Emotional Dissonance is the result of the difference between the organizationally expected emotions and an employee’s _____ emotions.
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Correct Answer:
Real
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Emotion Contagion is the _____ mood of one employee spreading to others in their group.
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Correct Answer:
Negative
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Ability to manage emotion in the self and others is known as_____
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Correct Answer:
Emotion Regulation
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When a desired emotional expression is achieved by changing one’s underlying felt emotion it is called Deep Acting.
Answer
Correct Answer:
True
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Broaden-and-Build Model is a process by which _____ serve to both broaden employee experiences and allow them to build better-functioning organizations.
Answer
Correct Answer:
Emotions
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_____ refers to the shared affective experience of a work group or team.
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Correct Answer:
Affective Climate
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Affect ReLabeling is verbally labeling the initial reaction of something negative and then relabeling it to be _____
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Correct Answer:
Less intense
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Affect Spin is the ability to vary _____ to emotional events by knowing which people are more reactive than others to both internal and external events.
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Correct Answer:
Responses
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Affect is composed of _____
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Correct Answer:
Both a and b
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