1. The autonomic nervous system regulates the ________ that accompanies different emotions.
Answer
Correct Answer:
Physiological arousal
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2. A program that promotes health and well-being is called a ______ in our text.
Answer
Correct Answer:
Wellness program
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3. Using positive language and distracting techniques creates ______, according to our text.
Answer
Correct Answer:
Emotion-focused coping
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4. Coping is the effort to manage, reduce, or minimize ______.
Answer
Correct Answer:
Stress
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5. Which of the following is a characteristic of a wellness program?
Answer
Correct Answer:
They should be educational and effective but don’t need to be fun.
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6. According to the text, which of the following lists problem-focused and emotion-focused stress-coping mechanisms?
Answer
Correct Answer:
Understand the problem, seek practical ways to resolve the problem, use positive language
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7. Eustress consists of a moderate level of stressors that have constructive and positive effects on effort and performance. Conversely, distress involves high levels of stressors that have destructive and negative effects on effort and performance. Select the answer with the three elements of distress.
Answer
Correct Answer:
Physiological element, psychological element, and job burnout.
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8. Which of the following describe challenge and hindrance, the two main types of stressors?
Answer
Correct Answer:
Positive and negative
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9. Which of the following is a characteristic of stress in the workplace?
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10. Which of the following lists counterproductive work behaviors?
Answer
Correct Answer:
Disrupting, harming, sabotaging, or creating conflict with the organization
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11. Select the answer that is included in the job satisfaction list.
Answer
Correct Answer:
Recognition received for work completed
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12. Which of the following can one do to alleviate the psychological discomfort associated with cognitive dissonance?
Answer
Correct Answer:
Change one’s beliefs, attitudes, values, or behaviors or rationalize the inconsistency
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13. Which of the following is the strongest predictor of actual behavior?
Answer
Correct Answer:
Behavioral intention
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14. Which of the following are the four dimensions of emotional intelligence?
Answer
Correct Answer:
Social awareness, self-awareness, self-management, and relationship management
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15. Select the answer that is a characteristic of emotional intelligence.
Answer
Correct Answer:
The ability to understand emotions in ourselves and others in order to effectively manage our own behaviors and our interpersonal relationships
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16. Which antecedent-focused strategy consists of refocusing your attention to an area of a situation that results in a more positive emotional outcome?
Answer
Correct Answer:
Attention deployment
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17. Which of the following creates an environment in which people work better together, experience less conflict, and experience higher levels of work performance?
Answer
Correct Answer:
Positive emotional contagion
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18. Which is a potential repercussion from being in a heightened, negative emotional state?
Answer
Correct Answer:
Lack of improvement in work performance
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19. Which of the following describes a mood?
Answer
Correct Answer:
Less intense and more generalized feelings not directed at a specific object or person
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20. Wellness program is a personal or organizational effort to promote health and wellbeing through providing access to services like _____.
Answer
Correct Answer:
All of these
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21. ______ is a person suppresses their true feelings while displaying the organizationally desirable ones.
Answer
Correct Answer:
Surface acting
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22. ____ is the physiological and psychological reactions to stress.
Answer
Correct Answer:
Strain
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23. ____ is an environmental stimuli that place demands on individuals
Answer
Correct Answer:
Stressors
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24. A type of coping that aims at reducing or eliminating stressors by attempting to understand the problem and seeking practical ways in which to resolve it is known as Problem-focused coping.
Answer
Correct Answer:
True
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25. A mood dimension that consists of emotions such as excitement, _______, and cheerfulness at the high end and boredom, sluggishness, and tiredness at the low end.
Answer
Correct Answer:
Self-assurance
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26. Discretionary and voluntary behavior that is a part of the employee’s specific role requirements and is formally rewarded.
Answer
Correct Answer:
False
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27. A mood dimension that consists of emotions such as boredom, ______and depression.
Answer
Correct Answer:
Lethargy
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28. Generalized positive or negative feelings of mind is known as ___.
Answer
Correct Answer:
Moods
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29. The degree to which an generally feels positive or negative about a job
Answer
Correct Answer:
False
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30. _______Moderate levels of stressors that have constructive and positive effects on effort and performance.
Answer
Correct Answer:
Eustress
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31. A connection with the organization and passion for one’s job is known as ____.
Answer
Correct Answer:
Employee engagement
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32. An effort to try to change a person’s emotional reaction to a stressor by using negative language and distracting techniques.
Answer
Correct Answer:
False
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33. Intense feelings indirect at a specific object or person.
Answer
Correct Answer:
False
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34. A set of processes through which people influence their own emotions and the ways in which they experience and express them is known as _____.
Answer
Correct Answer:
Emotional regulation
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35. _____is the process of managing one’s feelings to present positive emotions even when they are contrary to one’s actual feelings.
Answer
Correct Answer:
Emotional labor
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36. ____ is a discrepancy between the emotions a person displays and the emotions he or she actually feels.
Answer
Correct Answer:
Emotional dissonance
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37. A phenomenon in which emotions which are experienced by mostly people of a work group are spread to the others.
Answer
Correct Answer:
False
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38. Low levels of stressors that have destructive and positive effects on effort and performance is known as distress.
Answer
Correct Answer:
False
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39. Basic norms that govern which emotions should be displayed and which should be suppressed is known as ?
Answer
Correct Answer:
Display rules
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40. Deep acting Efforts do not change your actual emotions to better match the required emotions of the situation.
Answer
Correct Answer:
False
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41. Counterproductive work behaviors are Voluntary behaviors that _____ disrupt or harm the organization
Answer
Correct Answer:
Purposefully
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42. Coping is the effort to _____
Answer
Correct Answer:
All of these
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43. Cognitive dissonance is the inconsistency between_____.
Answer
Correct Answer:
Both a and b
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44. A learned tendency to consistently respond positively or negatively to people or events is known as?
Answer
Correct Answer:
Attitude
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45. The range of bad feelings in the form of emotions and moods that people experience is known as affects .
Answer
Correct Answer:
False
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