Note: This Question is unanswered, help us to find answer for this one
15. An individual is likely to resist change because of the feeling ________.
Answer
Correct Answer:
Of uncertainty
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16. In _____ individuals focus on the original issue and try to identify the specific problem.
Answer
Correct Answer:
Productive
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17. Cultural understanding will help you avoid displaying ______.
Answer
Correct Answer:
Ethnocentrism
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18. When people disagree about a preferred outcome or end state, they are involved in _____ conflict.
Answer
Correct Answer:
Goal
Note: This Question is unanswered, help us to find answer for this one
19. In a negotiation between a man and a woman, we would expect the woman to ________ than the man.
Answer
Correct Answer:
Be more accommodating
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20. Workplace diversity can best be described as ________.
Answer
Correct Answer:
The ways in which people in an organization are different from and similar to one another
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21. Organizational buying criteria serve the same purpose as __________ criteria used by consumers.
Answer
Correct Answer:
Evaluative
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22. Conflict is dysfunctional when it ________.
Answer
Correct Answer:
Reduces group cohesiveness
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23. Employment planning involves ________.
Answer
Correct Answer:
Addition of staff, reduction of staff, and selection only
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24. Employees are most likely to perceive their organization as supportive when ________.
Answer
Correct Answer:
They have a voice in decisions
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25. Individual behavior in organizations includes ________.
Answer
Correct Answer:
Attitudes, learning, and motivation
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26. Reactive and protective behaviors designed to avoid action, blame, or change are termed ________.
Answer
Correct Answer:
Defensive behaviors
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27. _____ refers to a change in the attitudes and behaviors of a few employees in the organization.
Answer
Correct Answer:
People change
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28. Procedural fairness while implementing changes is especially important when ________.
Answer
Correct Answer:
The employees perceive the outcome as negative
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29. Managers can motivate employees to increase their efforts by ____
Answer
Correct Answer:
Asking employees what their needs are then matching rewards to those needs
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30. In the context of managing change, _____ forces support the status quo.
Answer
Correct Answer:
Resistance
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31. ________ is the process of filtering information received by our senses.
Answer
Correct Answer:
Selective attention
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32. __________ is the process of configuring organizations to meet environmental challenges.
Answer
Correct Answer:
Organizational design
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33. A(n) ________ leader in path-goal theory does little but set challenging goals for followers.
Answer
Correct Answer:
Achievement-oriented
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34. Company chants are used to ________.
Answer
Correct Answer:
Transmit company culture to employees
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35. Company chants are examples of ________.
Answer
Correct Answer:
Rituals.
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36. ________ prevents a single employee from getting conflicting orders from two different superiors.
Answer
Correct Answer:
Unity of command
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37. _____ is a leadership philosophy characterized by an absence of managerial decision making.
Answer
Correct Answer:
Laissez-faire
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38. According to the attribution theory of leadership, a person aiming to be a leader has to ________.
Answer
Correct Answer:
Shape the perception that he or she could be a leader
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39. According to the action research model, the _____ before diagnosing the need for change.
Answer
Correct Answer:
Client-consultant relationship needs to be formed
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40. Appropriability theory refers to ________.
Answer
Correct Answer:
Denying rivals access to competitive resources such as management know-how
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41. _____ is a hidden cost to basing production in a foreign location.
Answer
Correct Answer:
Poor product quality
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42. The vertical hierarchy is also known as _____.
Answer
Correct Answer:
The chain of command
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43. Workers need ________ in their environment
Answer
Correct Answer:
Consistency
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44. ________ socialization tries to strip away certain characteristics of the recruit.
Answer
Correct Answer:
Random
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45. An informal group is characterized by the ________.
Answer
Correct Answer:
Fulfillment of the need for social contact
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46. Motivation is not ________.
Answer
Correct Answer:
A permanent personal trait
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47. According to contingency management, international managers need to ________.
Answer
Correct Answer:
Adapt their management styles to the local setting and people
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48. Clarifying the issues of a problem is the _____ step in the problem-solving process.
Answer
Correct Answer:
Second
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49. Stage ii of the conflict process deals with the conflict being ________.
Answer
Correct Answer:
Perceived and felt
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50. Research indicates that high-achieving teams __________.
Answer
Correct Answer:
Have a results-driven structure
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51. In the context of organizational behavior, _____ stressed the value of participative management.
Answer
Correct Answer:
Rensis likert
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52. In expectancy theory, ____ is the perceived relationship between effort and performance.
Answer
Correct Answer:
Expectancy
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53. If unpredictable instances of a target behavior are reinforced, a _________ schedule is in effect.
Answer
Correct Answer:
Variable
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54. An example of change in the nature of the workforce is an increase in ________.
Answer
Correct Answer:
Cultural diversity
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55. An example of change in competition is ________.
Answer
Correct Answer:
U.S. manufactured Toyota vehicles
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56. A(n)_____ refers to a reward given by another person.
Answer
Correct Answer:
Extrinsic reward
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57. A(n)_____ is an example of an intrinsic reward.
Answer
Correct Answer:
Employee's feelings of self-worth
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58. Work-family conflict is a type of _____ stressor.
Answer
Correct Answer:
Nonwork hindrance
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59. Groupthink is most commonly seen in the group decision-making approach using ________.
Answer
Correct Answer:
Interacting groups
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60. Flat organizational structures become more and more desirable as __________ uncertainty increases
Answer
Correct Answer:
Environment
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61. Workgroups are characterized by ________.
Answer
Correct Answer:
The goal of sharing information among members
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62. The commitment concept says that plans should ________.
Answer
Correct Answer:
Extend far enough to meet those commitments madewhen the plans were developed
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63. Job satisfaction has a _____ correlation with counterproductive behavior.
Answer
Correct Answer:
Moderate negative
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64. Lower-level managers typically confront ________.
Answer
Correct Answer:
Programmed decisions
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65. All of the following are most likely assessed on personality tests except ________.
Answer
Correct Answer:
Reasoning
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66. Stimulation is in the ____________ part of schwartz?s model
Answer
Correct Answer:
Openness to change
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67. Increasing workforce diversity is likely to reduce ________ as a barrier to social perception.
Answer
Correct Answer:
Stereotyping
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68. Fiedler’s model uses the _________ scale to measure a person’s leadership style.
Answer
Correct Answer:
Least preferred coworker
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69. ________ is moderately correlated with organizational citizenship behavior.
Answer
Correct Answer:
Job satisfaction
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70. Mbo is consistent with a(n) ______ performance appraisal.
Answer
Correct Answer:
Objective
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71. Emotions such as relaxation, serenity, and calmness comprise the ________ mood dimension.
Answer
Correct Answer:
Low positive affect
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72. ________ refers to basing managerial decisions on the best available scientific proof.
Answer
Correct Answer:
Evidence based management
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73. According to the job characteristics model, task significance is the degree to which ________.
Answer
Correct Answer:
A job bears an impact on the lives or work of other people
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74. The ability to punish a subordinate is associated with _______ power.
Answer
Correct Answer:
Coercive
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75. Fred e. fiedler’s lpc test requires a subject to describe a coworker they________.
Answer
Correct Answer:
Like the least
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76. What are the radical qualities which a teleselling agent needs to have to perform well?
Answer
Correct Answer:
All of the above
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77. State whether True or False. Collaborating is the willingness of one party in a conflict to place the opponent's interest above its own.
Answer
Correct Answer:
False
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78. State whether True or False. A strong culture is a culture in which the core values are intensely held and widely shared.
Answer
Correct Answer:
True
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79. State whether True or False. Personality is the sum total of ways in which an individual reacts and interacts with others.
Answer
Correct Answer:
True
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80. State whether True or False. Unhealthy changes in eating habits, such as untimely meals or binge eating, or a sudden increase in the consumption of alcohol are behavioral symptoms of stress.
Answer
Correct Answer:
True
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81. State whether True or False. Legitimate political behavior is extreme political behavior that violates the implied rules of the game.
Answer
Correct Answer:
False
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82. State whether True or False. Personality is the sum total of ways in which an individual reacts and interacts with others.
Answer
Correct Answer:
True
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83. In Lewin's Three-step model, which is the first step presented by Kurt Lewin?
Answer
Correct Answer:
Unfreezing
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84. Who proposed the concept of Managerial Grid?
Answer
Correct Answer:
Blake and Mouton
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85. On what basis are jobs grouped together in an organization?
Answer
Correct Answer:
Departmentalization
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86. Which of the following personality characteristics is associated with an individual who is pragmatic, maintains emotional distance and believes that ends can justify means?
Answer
Correct Answer:
Machiavellianism
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87. Which of the following is a behavioral theory of leadership?
Answer
Correct Answer:
Fiedler model
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88. In coercive power, the base is dependent on:
Answer
Correct Answer:
Fear
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89. The values that are accepted throughout the organization are called:
Answer
Correct Answer:
core values.
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90. __________ is a type of organizational stress caused by sudden over-joy.
Answer
Correct Answer:
Hypo stress
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91. In Maslow's hierarchy of needs, which of the following tops the hierarchy triangle?
Answer
Correct Answer:
Self-actualization
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92. Which of the following is a conflict resolution technique?
Answer
Correct Answer:
Compromise
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93. Which view regarding conflict shows that conflict is a natural and inevitable outcome in a group?
Answer
Correct Answer:
Human relations view
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94. Which theory of motivation uses the concepts of motivation and hygiene factors?
Answer
Correct Answer:
Two-Factor theory
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95. During which of the following does an employee express organizationally desired emotions during interpersonal transactions?
Answer
Correct Answer:
Emotional labor
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96. In the Fiedler model, the degree to which job assignments are procedurized is called:
Answer
Correct Answer:
Task structure.
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97. Which type of organizational change is called decentralization of power?
Answer
Correct Answer:
Strategic change
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98. Through which of the following can an individual organize and interpret his sensory impressions to give meaning to his environment?
Answer
Correct Answer:
Perception
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99. An organization's support programs which are focused on the employees' total physical and mental condition are called_____.
Answer
Correct Answer:
wellness programs
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100. _________ is/are developed through external adaptation and internal integration.
Answer
Correct Answer:
Organizational culture
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101. In Maslow's hierarchy of needs, which of the following are described as higher order needs?
Answer
Correct Answer:
Self actualization, esteem, social
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102. Which of the following is the period of learning that occurs before a new employee joins an organization?
Answer
Correct Answer:
Pre arrival stage
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103. Which principle states that a subordinate should have only one superior to whom he or she is directly responsible?
Answer
Correct Answer:
The unity of command
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104. Who provides an informal communication link between the negotiator and the opponents in third party negotiations?
Answer
Correct Answer:
The conciliator
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105. The _________ type of corporate culture involves high levels of risk taking and dynamism.
Answer
Correct Answer:
Entrepreneurial
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106. What is the term for the process whereby workers organize themselves to meet, discuss, and negotiate matters related to their work with their employers?
Answer
Correct Answer:
Collective bargaining
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107. Who proposed Theory X and Theory Y?
Answer
Correct Answer:
Douglas McGrego
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108. In which leadership style do followers make attributions of heroic leadership abilities when they observe certain behavior?
Answer
Correct Answer:
Charismatic
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109. The tendency to underestimate the influence of external factors and overestimate that of internal factors, when making judgments about the behavior of others is called:
Answer
Correct Answer:
Fundamental attribution error
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110. The________ theory determines the stability and instability of causes related to success or failure.
Answer
Correct Answer:
Attribution
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111. ________ are the persons who act as catalysts and assume the responsibility for managing change activities.
Answer
Correct Answer:
Change agents
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112. With which of the following factors is stress associated?
Answer
Correct Answer:
Constraints and demands
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113. From among the following, which survey feedback tool is used in organizational development?
Answer
Correct Answer:
The use of questionnaires to identify the discrepancies in the members' perception
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114. A personality test that taps four characteristics and classifies people into 1 of the 16-personality types is called the:
Answer
Correct Answer:
Myers-Briggs type indicator.
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115. What is referent power?
Answer
Correct Answer:
Power dependent on personal traits such as high level of identification with, admiration of, or respect for the power-holder.
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116. Based on the findings of the Managerial Grid, managers were found to perform best under the _____.
Answer
Correct Answer:
9,9 style
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117. Assessing the likelihood of an occurrence by drawing analogies, and seeing identical situations in which they do not exist is known as:
Answer
Correct Answer:
Representative heuristic.
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118. __________ is the extent to which an individual believes they control the events which affect them.
Answer
Correct Answer:
Locus of control
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119. To which of the following can the growing interest in workplace spirituality be attributed?
Answer
Correct Answer:
The desire to counterbalance the pressures and stress of a turbulent pace of life
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120. __________ power is based upon the power holder's superior abilities.
Answer
Correct Answer:
Expert
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121. Which of the following is an informal group bound together by the active pursuit of a single issue?
Answer
Correct Answer:
Coalition
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122. Which of the following effects refers to a cognitive bias whereby the perception of a trait is influenced by the perception of former traits?
Answer
Correct Answer:
Halo effect
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123. Which among the following is a technique of impression management?
Answer
Correct Answer:
Self Promotion
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124. The conflict that supports the goals of a group and improves its performance is called:
Answer
Correct Answer:
functional conflict.
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125. Which personality trait involves attentiveness to inner feelings, preference for variety, and intellectual curiosity?
Answer
Correct Answer:
Openness to experience
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126. Distinctiveness, an aspect of the Attribution theory, refers to whether an individual displays:
Answer
Correct Answer:
different behavior in different situations.
Note: This Question is unanswered, help us to find answer for this one
127. Which term can be used for voluntary actions that violate established norms, and threaten the organization or its members or both?
Answer
Correct Answer:
Employee deviance
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128. Which structure creates dual lines of authority and combines functional and product departmentalization?
Answer
Correct Answer:
Matrix organization
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129. _________ is a form of organizational resistance to change which includes lack of emotion and motivation.
Answer
Correct Answer:
General apathy
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130. Which of the following strategies can best suit an organization having a loose structure, low specialization, low formalization, and decentralization?
Answer
Correct Answer:
Innovation strategy
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131. Which of the following is a/are primary characteristic/s of organization culture?
Answer
Correct Answer:
Innovation and risk taking
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132. Which theory contains the assumptions that employees dislike work, are lazy, dislike responsibility and must be coerced to perform?
Answer
Correct Answer:
Theory X
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133. Which of the following is an effective way of making decisions when people in an organization show resistance to change?
Answer
Correct Answer:
Negotiation
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134. True or False? Efficient managers 'do the right things' to achieve outputs and meet objectives.
Answer
Correct Answer:
False
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135. True or False? The scope of Organization Behavior includes technology.
Answer
Correct Answer:
False
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136. What is an example of low-context communication?
Answer
Correct Answer:
Specific verbal communication
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137. According to Herzberg, which of the following may be regarded as hygiene/maintenance factors?
Answer
Correct Answer:
none of these
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138. The balance theory states which of the following characteristics?
Answer
Correct Answer:
It is the theory that employees want to maintain their belief systems while on the job
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139. What is an example of high-context communication?
Answer
Correct Answer:
Nonverbal cues
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140. What is the name of the tendency for groups to take more risks than individuals at an organization?
Answer
Correct Answer:
Risky shift
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141. Which model illustrates a team that is based on the principle of mutual contribution?
Answer
Correct Answer:
Collegial model
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142. True or False? Abraham Maslow is noted with developing the Two-Factor theory of motivation.
Answer
Correct Answer:
False
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143. What are the 3 Theoretical Frameworks of Organizational Behavior?
Answer
Correct Answer:
Cognitive, Behavioristic, Social
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144. What is a characteristic of employer leniency error within employee appraisals?
Answer
Correct Answer:
The employer rates all employees in a highly favorable light regardless of performance
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145. What are behavioral anchored rating scales?
Answer
Correct Answer:
Employee behavior ranked with job related terminology as an appraisal tool
Note: This Question is unanswered, help us to find answer for this one
146. What traits do Type A personalities usually have?
Answer
Correct Answer:
Impatient, assertive and aggressive
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147. Which 3 levels does Organizational Behavior focus on?
Answer
Correct Answer:
Individual, Groups, Organization
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148. True or False? It is possible for an organization to be effective without being efficient.
Answer
Correct Answer:
True
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149. What factor exhibits the ethical values of an employee?
Answer
Correct Answer:
The employee's idea of right and wrong
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150. An example of self-serving bias is which of the following characteristics?
Answer
Correct Answer:
Employees accepting credit for successful projects, rejecting blame for failures
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151. What is the definition of an organizational mental model?
Answer
Correct Answer:
An internal vision of how the organization works
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152. Organizational intelligence surveys are used for what purpose at an organization?
Answer
Correct Answer:
They highlight plans for action and change at the organization
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153. Which of these sources of power is the capacity to influence others through formal authority?
Answer
Correct Answer:
Legitimate power
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154. Organization codified knowledge includes which of the following factors?
Answer
Correct Answer:
Procedural information, organizational procedures and protocols
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155. The multiple arrangements of physical space shared by co-workers at an organization are called?
Answer
Correct Answer:
Sociopetal areas
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156. What is a factor of organizational citizenship behavior?
Answer
Correct Answer:
Individual behavior that promotes teamwork at an organization - often without rewards
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157. What does the equity theory of motivation focus on?
Answer
Correct Answer:
People's perception of how fairly they have been treated in comparison with others
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158. What is the capacity to influence others through the ability to apply punishment?
Answer
Correct Answer:
Coercive power
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159. Which is an example of a formal reward system at an organization?
Answer
Correct Answer:
A higher salary
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160. What traits do Type B personalities usually have?
Answer
Correct Answer:
Relaxed, laid back, non-competitive
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161. What is an example of an informal network?
Answer
Correct Answer:
Employees getting together on their own to find work solutions
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162. What is the definition of the halo effect?
Answer
Correct Answer:
A positive impression of an employee leading to bias on the individual's performance rating
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163. The behavior observation scales measure which of the following employee traits?
Answer
Correct Answer:
The frequency an employee exhibits a certain behavior
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164. What is the study of the institutions and practices in different societies during a given time period?
Answer
Correct Answer:
Sociology
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165. The flight or fight response to stress is what type of characteristic?
Answer
Correct Answer:
It is an ancient automatic response to stress that most humans experience if placed in perceived or actual danger
Note: This Question is unanswered, help us to find answer for this one
166. What is vertical integration at an organization?
Answer
Correct Answer:
When a company buyout controls the acquired company production process from the ground up
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167. True or False? To be the most effective, punishment should be given within a group of the subordinate's peers.
Answer
Correct Answer:
False
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168. Which model has the motto: “Might is right”?
Answer
Correct Answer:
Autocratic model
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169. Who are an organization's stakeholders?
Answer
Correct Answer:
Individuals with a special interest in the organization
Note: This Question is unanswered, help us to find answer for this one
170. What is an example of a value conflict at an organization?
Answer
Correct Answer:
The conflict between personal values and business values
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171. Which of the following is the best example of a multidisciplinary team?
Answer
Correct Answer:
It utilizes employees from different departments with experience who work on same or similar projects
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172. Which of the following is the best definition of work engagement?
Answer
Correct Answer:
How interested the employee feels at his or her job
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173. Individuals manage conflict on the job by what factors?
Answer
Correct Answer:
Accomodation, collaboration and compromising
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174. Traits of an effective manager are characterized by the following examples?
Answer
Correct Answer:
Cultivate allies, inspire others and challenge workers to greatness
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175. In present context, which one of these is NOT a challenge for Organizational behavior?
Answer
Correct Answer:
Corporate taxes
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176. What is the definition of a "positive climate" in the workplace?
Answer
Correct Answer:
A situation where positive emotions override negative emotions in the workplace
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177. What are three rewards stated in the Porter-Lawler model?
Answer
Correct Answer:
Intrinsic, extrinsic and perceived equitable rewards
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178. Which of the following is an example of accountability at an organization?
Answer
Correct Answer:
An employee taking responsibility for a mistake made during the production of a product
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179. Employees can take responsibility for their careers by utilizing what tools?
Answer
Correct Answer:
Training, education and promotion opportunities
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180. What is the definition of downward communication?
Answer
Correct Answer:
Organizational communication that comes from executives down to front line employees
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181. Which of the following best explains why an employee behaves as s/he does?
Answer
Correct Answer:
Both the environment and individual differences are important considerations
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182. Which of the following is a force for affecting organizational behavior?
Answer
Correct Answer:
(All of these)
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183. True or False? The practice of actively shaping our public image is called impression management.
Answer
Correct Answer:
True
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184. Stress on the job can affect an employee's physical health, true or false?
Answer
Correct Answer:
True, stress can produce physiological factors which will harm an individual's health
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185. Total Quality Management is defined as:
Answer
Correct Answer:
Constantly improving business processes to increase customer satisfaction
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186. Which of the following is the best definition of job burnout?
Answer
Correct Answer:
A person emotionally exhausted and has a negative attitude about the job
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187. What is an example of employee empowerment?
Answer
Correct Answer:
Management allowing the employees to control how they perform tasks at the organization
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188. Which is the best example of "the sandwich approach"?
Answer
Correct Answer:
Giving an employee a compliment, followed by criticism, followed by another compliment
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189. True or False? Workforce diversity appreciates differences among people within organizations, such as gender, race, and ethnicity.
Answer
Correct Answer:
True
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190. What is an example of employee autonomy at an organization?
Answer
Correct Answer:
It is the ability of the employee to make decisions independently without supervision of a manager
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191. How is an organizational chart used at a company?
Answer
Correct Answer:
To state the hierarchy of power at an organization
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192. What is organizational scenario planning?
Answer
Correct Answer:
A learning process where people discuss, debate and learn to problem-solve
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193. What is an example of job rotation?
Answer
Correct Answer:
Worker rotation of jobs to increase the skill set of the individual
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194. The hierarchy at an organization defines what relationship among the employees?
Answer
Correct Answer:
The reporting relationships such as an employee to a supervisor
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195. Which of the following best describes a hedonistic employee?
Answer
Correct Answer:
The employee seeks pleasure and avoids pain and job discomfort
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196. True or False? Ethics is the study of moral values or principles that guide our behavior and inform us whether actions are right or wrong.
Answer
Correct Answer:
True
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