The characteristic of Workplace Incivility is _____
Answer
Correct Answer:
All of these
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An emergent phenomenon, “a social interaction through which one individual is attacked by one or more individuals almost on a daily basis and for periods of many months, bringing the person into an almost helpless position with potentially high risk of expulsion” refers to_____
Answer
Correct Answer:
Workplace Bullying
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Workplace Aggression is defined as overt _____ behavior that harms others at work.
Answer
Correct Answer:
Both
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Toxic Workplaces are marked by_____
Answer
Correct Answer:
All of these
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Task Conflict refers to disagreements about _____
Answer
Correct Answer:
All of these
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Substantive Conflict occurs because people have different _____ on important issues in the organization that affect them.
Answer
Correct Answer:
Opinions
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Relationship Conflict refers to_____
Answer
Correct Answer:
Both a and b
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When people disagree on what course of action to pursue or the best way to operate, even after a decision has been made it is called_____
Answer
Correct Answer:
Process Conflict
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Perspective Taking is the ability to see things from another person’s perspective that _____ with your own.
Answer
Correct Answer:
Both
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Peer Review is a panel of a grievant’s peers that hears the concern and attempts to resolve it.
Answer
Correct Answer:
True
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Ombudsperson is a person who hears grievances on _____ basis and attempts to resolve them.
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Correct Answer:
Informal
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Obliging is a conflict resolution approach where a person's concern for themself is_____ and their concern for others is high.
Answer
Correct Answer:
Low
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Negotiation is the discussion aimed at reaching an _____
Answer
Correct Answer:
Agreement
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When a third-party, neutral person is called in to resolve a conflict it is called_____
Answer
Correct Answer:
Mediation
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Labor Relations is the study and practice of managing _____ employment situations.
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Correct Answer:
Unionized
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When parties see the bargaining process as a zero-sum game, and they believe that an agreement cannot be reached that satisfies all concerns it is called Integrative Bargaining.
Answer
Correct Answer:
False
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Conflict resolution approach in which both parties confront the issue directly and discuss alternative courses of action is known as_____
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Correct Answer:
Integrating
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Indirect Effects means an employee being affected by learning of another coworker’s______
Answer
Correct Answer:
Deviant behaviour
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Fixed Pie means when only a limited amount of goods are divided, and the goal is to get the ______ share.
Answer
Correct Answer:
Largest
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When a leader intervenes to resolve a conflict it is called_____
Answer
Correct Answer:
Facilitation
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Expanding Pie means enlarging the pool of resources so that a negotiation can end in a _____ agreement where both sides feel that they got the best possible outcome.
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Correct Answer:
Win-win
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Dominating is a conflict resolution approach where a person is _____ with respect to their own concerns and low with respect to the concerns of others.
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Correct Answer:
High
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Direct Effects refers to when an employee is the target of a coworker’s _____ act.
Answer
Correct Answer:
Deviant
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______ is considered a part of Deviant Behaviour.
Answer
Correct Answer:
All of these
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Contingency Contracts are the contracts that bridge concerns about _____ events that are brought up during the negotiation, and they become part of the agreement.
Answer
Correct Answer:
Future
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Conflict is the process that begins when one party perceives that _____ something that he or she cares about.
Answer
Correct Answer:
Both
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Conciliation is calling in_____ to attempt to resolve a conflict.
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Correct Answer:
Third party
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Compromising is a conflict resolution approach that reflects a _____ concern for the self and for others.
Answer
Correct Answer:
Moderate
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An alternative that negotiators will accept if the negotiation reaches an impasse and they can’t get their ideal outcome refers to Best Alternative to A Negotiated Agreement.
Answer
Correct Answer:
True
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Avoiding is a conflict resolution approach where a person is high on their own concerns and the concerns of others.
Answer
Correct Answer:
False
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In Arbitration, both parties in a disagreement agree in advance to accept a decision, and it is made by _____
Answer
Correct Answer:
Neutral third party
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Collective deviant behavior that creates a hostile working environment is known as_____
Answer
Correct Answer:
Ambient Impact
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Alternative Dispute Resolution refers to the methods to resolve conflict that both parties agree to with involving litigation.
Answer
Correct Answer:
False
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Affective Conflict is a conflict that engenders strong emotions such as_____
Answer
Correct Answer:
Both a and b
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_____ is considered Abusive Supervision.
Answer
Correct Answer:
All of these
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