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Managing Conflict and Negotiation MCQ

The characteristic of Workplace Incivility is _____

Answer

Correct Answer: All of these

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An emergent phenomenon, “a social interaction through which one individual is attacked by one or more individuals almost on a daily basis and for periods of many months, bringing the person into an almost helpless position with potentially high risk of expulsion” refers to_____

Answer

Correct Answer: Workplace Bullying

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Workplace Aggression is defined as overt _____ behavior that harms others at work.

Answer

Correct Answer: Both

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Toxic Workplaces are marked by_____

Answer

Correct Answer: All of these

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Task Conflict refers to disagreements about _____

Answer

Correct Answer: All of these

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Substantive Conflict occurs because people have different _____ on important issues in the organization that affect them.

Answer

Correct Answer: Opinions

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Relationship Conflict refers to_____

Answer

Correct Answer: Both a and b

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When people disagree on what course of action to pursue or the best way to operate, even after a decision has been made it is called_____

Answer

Correct Answer: Process Conflict

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Perspective Taking is the ability to see things from another person’s perspective that _____ with your own.

Answer

Correct Answer: Both

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Peer Review is a panel of a grievant’s peers that hears the concern and attempts to resolve it.

Answer

Correct Answer: True

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Ombudsperson is a person who hears grievances on _____ basis and attempts to resolve them.

Answer

Correct Answer: Informal

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Obliging is a conflict resolution approach where a person's concern for themself is_____ and their concern for others is high.

Answer

Correct Answer: Low

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Negotiation is the discussion aimed at reaching an _____

Answer

Correct Answer: Agreement

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When a third-party, neutral person is called in to resolve a conflict it is called_____

Answer

Correct Answer: Mediation

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Labor Relations is the study and practice of managing _____ employment situations.

Answer

Correct Answer: Unionized

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When parties see the bargaining process as a zero-sum game, and they believe that an agreement cannot be reached that satisfies all concerns it is called Integrative Bargaining.

Answer

Correct Answer: False

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Conflict resolution approach in which both parties confront the issue directly and discuss alternative courses of action is known as_____

Answer

Correct Answer: Integrating

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Indirect Effects means an employee being affected by learning of another coworker’s______

Answer

Correct Answer: Deviant behaviour

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Fixed Pie means when only a limited amount of goods are divided, and the goal is to get the ______ share.

Answer

Correct Answer: Largest

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When a leader intervenes to resolve a conflict it is called_____

Answer

Correct Answer: Facilitation

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Expanding Pie means enlarging the pool of resources so that a negotiation can end in a _____ agreement where both sides feel that they got the best possible outcome.

Answer

Correct Answer: Win-win

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Dominating is a conflict resolution approach where a person is _____ with respect to their own concerns and low with respect to the concerns of others.

Answer

Correct Answer: High

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Direct Effects refers to when an employee is the target of a coworker’s _____ act.

Answer

Correct Answer: Deviant

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______ is considered a part of Deviant Behaviour.

Answer

Correct Answer: All of these

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Contingency Contracts are the contracts that bridge concerns about _____ events that are brought up during the negotiation, and they become part of the agreement.

Answer

Correct Answer: Future

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Conflict is the process that begins when one party perceives that _____ something that he or she cares about.

Answer

Correct Answer: Both

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Conciliation is calling in_____ to attempt to resolve a conflict.

Answer

Correct Answer: Third party

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Compromising is a conflict resolution approach that reflects a _____ concern for the self and for others.

Answer

Correct Answer: Moderate

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An alternative that negotiators will accept if the negotiation reaches an impasse and they can’t get their ideal outcome refers to Best Alternative to A Negotiated Agreement.

Answer

Correct Answer: True

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Avoiding is a conflict resolution approach where a person is high on their own concerns and the concerns of others.

Answer

Correct Answer: False

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In Arbitration, both parties in a disagreement agree in advance to accept a decision, and it is made by _____

Answer

Correct Answer: Neutral third party

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Collective deviant behavior that creates a hostile working environment is known as_____

Answer

Correct Answer: Ambient Impact

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Alternative Dispute Resolution refers to the methods to resolve conflict that both parties agree to with involving litigation.

Answer

Correct Answer: False

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Affective Conflict is a conflict that engenders strong emotions such as_____

Answer

Correct Answer: Both a and b

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_____ is considered Abusive Supervision.

Answer

Correct Answer: All of these

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