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Managing Conflict and Negotiation Behavior MCQ

The avoidance style of managing conflict is low on both assertiveness and cooperation.

True

False

Answer

Correct Answer: True

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The accommodation style of managing conflict is low on assertiveness, but high on cooperation.

True

False

Answer

Correct Answer: True

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_____________ is defined as taking action to satisfy the other party’s needs and concerns.

Cooperativeness

Assertiveness

Negotiating

Conflict

Answer

Correct Answer: Cooperativeness

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The __________ approach to managing conflict addresses the roots of the conflict by focusing on emotions, beliefs, and behaviors.

Attitudinal

Behavioral

Vertical

Assertive

Answer

Correct Answer: Attitudinal

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The __________ approach to managing conflict is aimed at simply stopping the behaviors that are causing the conflict.

Attitudinal

Behavioral

Vertical

Assertive

Answer

Correct Answer: Behavioral

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__________ is taking action to satisfy one’s own needs and concerns.

Negotiating

Assertiveness

Conflict

Competition

Answer

Correct Answer: Assertiveness

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___________ conflict occurs between groups at different level of hierarchy.

Intergroup

Interpersonal

Vertical

Horizontal

Answer

Correct Answer: Vertical

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Satisficing is making a satisfactory, but not optimal decision.

True

False

Answer

Correct Answer: True

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_____ conflict occurs between departments or groups at the same level of the organization.

Horizontal

Intragroup

Intrapersonal

Vertical

Answer

Correct Answer: Horizontal

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Negotiation is a process whereby two or more parties reach a mutually agreeable arrangement,

True

False

Answer

Correct Answer: True

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_______ refers to conflict that arises because two or more people who are required to act have different goals, values, or styles.

Intergroup conflict

Interpersonal conflict

Vertical conflict

Horizontal conflict

Answer

Correct Answer: Interpersonal conflict

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________________ occurs when groups within and outside an organization disagree over various topics.

Intergroup conflict

Interpersonal conflict

Vertical conflict

Horizontal conflict

Answer

Correct Answer: Intergroup conflict

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A zero-sum negotiation in which one parry’s gain always leads to the other party’s loss is called ______________.

Integrative negotiation

Distributive negotiation

Satisficing

Interdependence

Answer

Correct Answer: Distributive negotiation

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Which of the following must be present for conflict to exist?

People must have opposing interests or thoughts

Disagreement is a singular occurrence

People must have similar views

People with opposing views must try to help the others accomplish their goals

Answer

Correct Answer: People must have opposing interests or thoughts

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Conflict is a process in which people disagree over significant issues, therefore creating friction.

True

False

Answer

Correct Answer: True

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Collaborative style seeks a _____solution for all parties.

Win-win

Be of no value

Trimmings

Worth nothing

Answer

Correct Answer: Win-win

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Parties try to reach an agreement that benefits them both by focusing on creating new options and solutions known as ______.

Integrative negotiation

Distributive negotiation

Negotiation

None of these

Answer

Correct Answer: Integrative negotiation

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Distributive negotiation is a zero-sum negotiation in which one party’s gain always leads to the other party’s gain.

True

False

Answer

Correct Answer: False

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______ is a process whereby two or more parties reach a mutually agreeable arrangement

Negotiation

Altercation

Disagreement

Aggravation

Answer

Correct Answer: Negotiation

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Making a satisfactory, but the optimal decision is known as satisficing

True

False

Answer

Correct Answer: False

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taking action to satisfy the other party’s needs and concerns is known as ?

Cooperativeness

Opposition

Hostility

Antagonism

Answer

Correct Answer: Cooperativeness

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Taking action to satisfy one’s own needs and concerns are known as ______.

Cold-heartedness

Assertiveness

Laziness

Aloofness

Answer

Correct Answer: Assertiveness

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_______ is the extent to which employees depend on others to get their work done

Interdependence

Cold-heartedness

Arguing

Unfriendliness

Answer

Correct Answer: Interdependence

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Vertical conflict is between groups at the same levels of the hierarchy

True

False

Answer

Correct Answer: False

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______ are the between departments or groups at the same level of the organization

Interpersonal

Intra-group

Horizontal

None of these

Answer

Correct Answer: Horizontal

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when groups within and outside an organization disagree over various topics is known as

Interpersonal

Intra-group

Horizontal

None of these

Answer

Correct Answer: Intra-group

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________conflict that arises because two or more people who are required to interact have different goals, values, or styles

Interpersonal

Intra-group

Horizontal

None of these

Answer

Correct Answer: Interpersonal

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Rivalry between individuals or groups over an outcome; always has a winner and a loser is known as _____.

Competition

Harmony

Cooperation

Association

Answer

Correct Answer: Competition

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Rivalry between individuals or groups over an outcome; always has a winner and a loser is known as _____.

Competition

Harmony

Cooperation

Association

Answer

Correct Answer: Competition

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________ is a process in which people disagree over significant issues, thereby creating friction.

Self-directed

Virtual

Conflict

Interpersonal

Answer

Correct Answer: Conflict

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