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Effective Communication MCQ

During a negotiation, making an initial offer leads to the ________ bias.

Self-serving.

Framing.

Attributional.

Anchoring

Answer

Correct Answer: Anchoring

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During a group meeting, nadia comments, _____. she is performing a maintenance role.

What is the real issue here? We don't seem to be going anywhere.

Let's accept and praise the various points of view.

We can do this. We've met difficult goals before.

Last week we decided to table this agenda item. Are we ready to address it again?

Answer

Correct Answer: Let's accept and praise the various points of view.

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Robert nozick suggests that fairness obeys two rules, which are _______.

People in similar situations must be treated similarly, and equality occurs only when we achieve the greatest happiness for the greatest number

Equality occurs only when we achieve the greatest happiness for the greatest number, and private property may be transferred from one person to another only by voluntary exchange

The state must enforce laws that establish and protect private property, and private property may be transferred from one person to another only by voluntary exchange

The state must enforce laws that establish and protect private property, and people in similar situations must be treated similarly

Answer

Correct Answer: The state must enforce laws that establish and protect private property, and private property may be transferred from one person to another only by voluntary exchange

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Egotism is an example of _________________ that interferes with effective communication.

Physical noise

Encoding

A channel

Psychological noise

Answer

Correct Answer: Psychological noise

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A(n) _____ does not distract a user and calls no attention to itself.

transparent interface

pellucid interface

opaque interface

All of this

Answer

Correct Answer: transparent interface

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Effective communication skills are based primarily on a support agent's ability to ____.

Fold arms

Empathy

Mechanics

Any of these

Answer

Correct Answer: Any of these

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Immediately before you provide feedback during the listening process you must _____________.

Make an effort to remember what has been said

Choose a sound to focus on

Make an effort to attend

None of the above

Answer

Correct Answer: Make an effort to remember what has been said

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When communications originate at the lower levels of an organization and are sent to upper management, we call this ______ communication.

Downward

Grapevine

Upward

Lateral

Answer

Correct Answer: Upward

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An example of how our emotions affect how we communicate would include ______.

Becoming overloaded with information

When we are happy and relaxed we are more accepting of constructive criticism

Interpreting communication based on our cultural perspectives

Appearing to be an active listener

Answer

Correct Answer: When we are happy and relaxed we are more accepting of constructive criticism

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E-mail etiquette ______.

Includes use of a clear subject line

Requires one to always reply to all

Allows for use of personal or company e-mails interchangeably

Includes always remembering to use humor

Answer

Correct Answer: Includes use of a clear subject line

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Which of the following can we do to reduce misunderstanding and misinterpretation?

Make an effort to be supportive, encouraging, and empathic.

Use slang to make the person from another culture feel included.

Assume there are many shared cultural similarities.

Always avoid discussing personal matters.

Answer

Correct Answer: Make an effort to be supportive, encouraging, and empathic.

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Which of the following is true about conversational taboos?

One should avoid discussing personal matters with people from all cultural backgrounds.

U.S. businesspeople tend to talk about the weather or sports and avoid taboo or contentious subjects such as religion, politics, and personal matters.

Members of other cultures are not accustomed to discussing religion and politics or asking personal questions in a business setting.

What qualifies as taboo stays the same among cultures.

Answer

Correct Answer: U.S. businesspeople tend to talk about the weather or sports and avoid taboo or contentious subjects such as religion, politics, and personal matters.

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Which of the following describes a euphemism as a complicating factor in communication with members of other cultures?

Informal language applied in a particular context or group

A word or group of words used to convey a meaning other than the literal one

Competitive communication in which the participants exchange insults until one “wins”

Vague or general words used in place of those considered to be too blunt or harsh

Answer

Correct Answer: Vague or general words used in place of those considered to be too blunt or harsh

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Which of the following describes slang as a complicating factor in communication with members of other cultures?

Vague or general words used in place of those considered to be too blunt or harsh

A word or group of words used to convey a meaning other than the literal one

Informal language applied in a particular context or group

Competitive communication in which the participants exchange insults until one “wins”

Answer

Correct Answer: Informal language applied in a particular context or group

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Which of the following describes a high-context culture?

Most messages are conveyed through body language, nonverbal cues, and the circumstances in which the communication is taking place.

It depends more on explicit messages conveyed through the spoken or written word.

It is marked by a fast, direct, logical, efficient, “what you say is what you mean” communication style.

In business environments in these countries, there is less emphasis on interpersonal relationships and more on the individual.

Answer

Correct Answer: Most messages are conveyed through body language, nonverbal cues, and the circumstances in which the communication is taking place.

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The tendency to believe your culture or ethnicity is superior to everyone else’s is one of the major barriers to cross-cultural communication. Which of the following is what this barrier is called?

Gossip chain

Cluster chain

Social context

Ethnocentrism

Answer

Correct Answer: Ethnocentrism

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Which of the following is a characterization of the informal communication network called the grapevine?

It can bring about a sense of disunity among the employees who meet and share information.

It is used as a method for the upward flow of communication.

It is a useful method of communicating messages quickly and efficiently in person, more than e-mails, blogs, or through other technological tools.

It is more common when management keeps employees in the know about what is going on in the organization.

Answer

Correct Answer: It can bring about a sense of disunity among the employees who meet and share information.

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Which of the following describes the lateral communication flow?

Feedback, suggestions, and advice from a lower level

Sharing information down the levels, providing employees with a sense of involvement and minimizing doubt and insecurity about how the company is performing

An effective way for people from different departments to communicate the information they need quickly and accurately

Lower-level employees consistently receiving clear messages and feedback from their superiors regarding organizational performance, strategies, developments, and goals

Answer

Correct Answer: An effective way for people from different departments to communicate the information they need quickly and accurately

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Which of the following is one of the three main components of the active listening process?

Seeing

Reacting

Processing

Recommending

Answer

Correct Answer: Processing

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Which of the following describes the barrier of differing perceptions?

Someone screens and then manipulates a message from a sender before passing it on to the intended receiver.

Our emotions have an effect on the way we communicate.

Sometimes the way we interpret situations clashes with the perceptions of others, leading to confusion and misconception.

At times, we can become overwhelmed by the wealth of information surrounding us.

Answer

Correct Answer: Sometimes the way we interpret situations clashes with the perceptions of others, leading to confusion and misconception.

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Which of the following describes the communication barrier of filtering?

Our emotions have an effect on the way we communicate.

Sometimes the way we interpret situations clashes with the perceptions of others, leading to confusion and misconception.

Someone screens and then manipulates a message from a sender before passing it on to the intended receiver.

At times, we can become overwhelmed by the wealth of information surrounding us.

Answer

Correct Answer: Someone screens and then manipulates a message from a sender before passing it on to the intended receiver.

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Which of the following lists the richest and most nonroutine forms of communication?

Formal reports, memos, and letters

Electronic mail and prerecorded speeches

Voicemail and online discussion groups

Face-to-face meetings and video conferences

Answer

Correct Answer: Face-to-face meetings and video conferences

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Which of the following is an example of nonverbal communication?

Phone calls, Skype, and face-to-face meetings

The way we talk and our accent

How we say hello to our colleagues

Facial expression, eye gaze, gestures, and tone of voice

Answer

Correct Answer: Facial expression, eye gaze, gestures, and tone of voice

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Which of the following lists a disadvantage of written communication?

There can be confusion and discrepancies between the nonverbal cues we convey and the words we are saying.

Unless the receiver provides feedback, the sender will not always know whether the message has reached its destination or has been interpreted correctly.

Messages or parts of messages are forgotten or misunderstood later.

It can be an especially poor channel for delivering negative news because it does not provide an adequate means for expressing emotion.

Answer

Correct Answer: Unless the receiver provides feedback, the sender will not always know whether the message has reached its destination or has been interpreted correctly.

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Which of the following lists a disadvantage of oral communication?

It can be an especially poor channel for delivering negative news because it does not provide an adequate means for expressing emotion.

Messages or parts of messages are forgotten or misunderstood later.

There can be confusion and discrepancies between the nonverbal cues we convey and the words we are saying.

Unless the receiver provides feedback, the sender will not always know whether the message has reached its destination or has been interpreted correctly.

Answer

Correct Answer: Messages or parts of messages are forgotten or misunderstood later.

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Messages communicated through the written word, such as ______.

E-mails, reports

Memos, letters

Other channels

All of these

Answer

Correct Answer: All of these

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Upward communication are Messages sent from the higher levels of the organizational hierarchy to the lower levels

True

False

Answer

Correct Answer: False

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_______is the way listeners pay attention to the signals sent from the speaker

Sensing

Responding

Upward communication

Written communication

Answer

Correct Answer: Sensing

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The way active performant provide feedback to the speaker is known as responding

True

False

Answer

Correct Answer: False

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_______ is the act of understanding and remembering what is being said as well as making an effort to empathize with the speaker’s feelings and thoughts and the situation at hand.

Processing

Responding

Sensing

None of these

Answer

Correct Answer: Processing

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The ability to give and exchange information_______.

Ideas

Processes verbally

Either one on one or as a group

All of these

Answer

Correct Answer: All of these

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The transmission of wordless cues between people is known as ?

Nonverbal communication

Oral communication

Processing

Responding

Answer

Correct Answer: Nonverbal communication

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Cultures that depend on explicit messages conveyed through the spoken or written word is known as ____

Informal networks

Information overload

Lateral communication

Low-context cultures

Answer

Correct Answer: Low-context cultures

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Messages sent between and among the different hierarchical levels across organizations is known as Lateral communication.

True

False

Answer

Correct Answer: False

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Exposure to an overwhelming amount of information is known as ______.

Informal networks

Information overload

Lateral communication

Low-context cultures

Answer

Correct Answer: Information overload

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___ is a casual form of sharing information between employees across company divisions.

Informal networks

Information overload

Lateral communication

Low-context cultures

Answer

Correct Answer: Informal networks

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Cultures in which meaning is conveyed through body language, nonverbal cues, and the circumstances in which the communication is taking place is known as _____.

High-context cultures

Low-context cultures

Both a and b

None of these

Answer

Correct Answer: Both a and b

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An unofficial line of communication only individually .

True

False

Answer

Correct Answer: False

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____ is a type of communication that occurs when one individual creates and spreads untrue or inaccurate information through the organization

Filtering

Formal networks

Gossip chains

None of these

Answer

Correct Answer: Gossip chains

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The transmission of messages established and approved by the organizational hierarchy.

Filtering

Formal networks

Gossip chains

None of these

Answer

Correct Answer: Formal networks

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_____ is the process of screening and then manipulating a message from a sender before passing it on to the intended receiver

Filtering

Formal networks

Gossip chains

None of these

Answer

Correct Answer: Filtering

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The tendency to believe that your culture or ethnicity is superior to everyone else’s is known as ?

Emotions

Ethnocentrism

Electronic communication

None of these

Answer

Correct Answer: Ethnocentrism

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Intense feelings indirect at a specific object or person is known as emotion.

True

False

Answer

Correct Answer: False

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The ability to transmit messages through ___.

Email, Skype, videoconferencing

Blogs, fax, instant messaging

Texting, and social networking

All of these

Answer

Correct Answer: All of these

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Messages sent from the lower levels of the organizational hierarchy to the high levels.

True

False

Answer

Correct Answer: False

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____ is the way in which our interpretations of situations clash with the perceptions of others.

Channel richness

Cluster chain

Communication

Differing perceptions

Answer

Correct Answer: Differing perceptions

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______ is the act of transmitting thoughts, processes, and ideas through a variety of channels

Channel richness

Cluster chain

Communication

Differing perceptions

Answer

Correct Answer: Communication

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A type of communication that occurs when a group of people broadcast information within a larger group is known as cluster chain .

Channel richness

Cluster chain

Communication

Differing perceptions

Answer

Correct Answer: Cluster chain

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The capacity to communicate and understand information between people and organizations is known as _____.

Channel richness

Cluster chain

Communication

Differing perceptions

Answer

Correct Answer: Channel richness

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____is the act of concentrating on the true meaning of what others are saying.

Rights approach

Utilitarian approach

Active listening

None of these

Answer

Correct Answer: Active listening

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More Organizational Behavior Subjects

Organizational Behavior Matters

Diversity and Individual Differences

Perception and Learning

Emotions, Attitudes, and Stress

Practices and Applications

Teams

Decision Making, Creativity and Innovation

Ethics and Social Responsibility in Organizations

Trust, Conflict, and Negotiation

Leadership Perspectives

Influence, Power, Politics

Organizations and Culture

Organizational Change and Structure

Introduction to Organizational Behavior

Developing a Cultural Mindset

Self-Awareness, Personality, Emotions, and Values

Perception and Attribution

Motivation and Engagement

Managing Stress

Fostering Creativity and Innovation Behavior

Decision Making Behavior

Communicating Effectively With Others

Working in Groups and Teams Behavior

Managing Conflict and Negotiation Behavior

Contemporary Behavior

Organizational Power and Politics

Organizational Strategy and Structure

Organizational Culture

Person and Environment

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation

Group Processes and Teams

Managing Conflict and Negotiation

Organizational Communication

Cross-Cultural Adjustments

Leading Change and Stress Management

What Is Organizational Behavior?

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