Social Management MCQ
Dawn's "dawnsaveswildlife.com"; and product (red) are examples of ________.
Explain the nutritional values of different foods
Demotivate cigarette smoking.
Cause-related marketing programs
All of the above
Answer
Correct Answer:
Cause-related marketing programs
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Ages 30 to 49 in the life course are known as the _____ years.
Early middle
Middle
Later middle
Transitional older
Answer
Correct Answer:
Early middle
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In an organization, _____ are responsible for developing and carrying out operational plans.
Lower-level managers
Middle managers
Top managers
Board of directors
Answer
Correct Answer:
Lower-level managers
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In the context of evaluating performance-enhancement programs, _____ is a human resource indicator.
Stock price
Return on investment
General labor cost
Market share
Answer
Correct Answer:
General labor cost
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In the context of brainstorming, _____ is the fear of what others will think of one's ideas.
Dialectal inquiry
Evaluation apprehension
Production blocking
Cognitive conflict
Answer
Correct Answer:
Evaluation apprehension
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In the context of an organization, members are defined as ________.
The nonmanagerial employees
Members of the labor union
All employees
The group of rank-and-file employees
Answer
Correct Answer:
All employees
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In the changing workforce, ________ play(s) a big role in customer satisfaction.
Recruiters
Marketing
Employee performance appraisals
The organization's strategy
Employee attitudes and behaviors
Answer
Correct Answer:
Employee attitudes and behaviors
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In the ____, you use a similar projects wbs as a starting point.
Top-down approach
Mind-mapping approach
Bottom-up approach
Analogy approach
Answer
Correct Answer:
Analogy approach
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In the _____ stage of team development, the group channels its energies into conducting its tasks.
Performing
Declining
Norming
Adjourning
Answer
Correct Answer:
Performing
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In deciding on a product line, managers should balance ____ and product requirements.
Convenience goods
Specialty goods
Customer preferences
None of the above
Answer
Correct Answer:
Customer preferences
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The concert reimbursement program is an example of a(n) ________ motivator.
Extrinsic
Goal-based
Non-valent
Monetary
Intrinsic
Answer
Correct Answer:
Extrinsic
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Jargon can be very useful for communication ________.
Within a specialized, close-knit group
Between people who speak different languages
Formal and written
None of these
Answer
Correct Answer:
Within a specialized, close-knit group
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Interpersonal competence for a first-line manager would include the ability to ________.
Show tolerance and celebrate differences
Structuring individual workloads
Problems increase in complexity
Sustainable
Answer
Correct Answer:
Show tolerance and celebrate differences
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Organizational change can affect practically all aspects of organizational functioning, ________.
Practically All
Technology, or culture.
Compare actual performance against
Obstacles or sources of resistance to change
Answer
Correct Answer:
Practically All
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Optimism turns into reality shock in the ________ stage.
Storming
Control
Clan control
Reactive change
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Planning is ultimately based upon ____.
How a planner deals with bounded rationality
Choosing a goal and developing a method or strategy to achieve that goal
The relationship between organizational line and staff personnel
Whether the mission statement is internally or externally oriented
The personality type of the individual engaged in planning
Answer
Correct Answer:
Choosing a goal and developing a method or strategy to achieve that goal
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Experienced project managers would manage risk by ______.
Avoiding risky projects
Outsourcing the risk parts of the project
Preparing alternative courses of action
Delegating the work to more experienced staff
Answer
Correct Answer:
Preparing alternative courses of action
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Effectiveness is associated with ________.
Reducing inventory
Decreasing production time
Doing the right things
Doing things right
Answer
Correct Answer:
Doing the right things
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Effective short-term objectives should be ______________ and _____________.
Be specific; measurable
Be achievable; not challenging
Be motivating; not limiting
Be time defined; not limiting
Answer
Correct Answer:
Be specific; measurable
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Donna, vice president of finance, and bob, vice president of human resources, are _____ managers.
Intrapreneur
Conceptual
Disseminator
Functional
Answer
Correct Answer:
Functional
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Desi is a colloquial name for people who trace their ancestry to ___________.
Philippines
Samoa
Hmong
India.
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In a traditional society, __________ is legitimate power.
Female authority
Egalitarianism
Male authority
Child-focused decision-making
Answer
Correct Answer:
Male authority
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100%
11
B18249
Three broad categories of contracts are fixed price, or lump sum; ____; and time and material.
Time and materials
Fixed price
Cost reimbursable
Risk register
Three broad categories of contracts are fixed price, or lump sum; ____; and time and material.
Time and materials
Fixed price
Cost reimbursable
Risk register
Turn on screen reader support
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Answer
Correct Answer:
Cost reimbursable Cost reimbursable
Note: This question has more than 1 correct answers
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There are ________ gao internal control standards
Six.
Four.
Five.
Three.
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The specifics of carrying out tactical plans are ________.
Mission statements
Conceptual
Vertical
Operational plans
Answer
Correct Answer:
Operational plans
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In a departure from mainstream management thinking, mary parker follett believed ____.
Rules and procedures should be applied without favoritism
Group dynamics produces positive peer pressure
Conflict could be beneficial
Work specialization was the key to efficiency
Pay should be performance-based
Answer
Correct Answer:
Conflict could be beneficial
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Hugo munsterberg was known as ____.
The father of scientific management
A pioneer of scientific management
The father of MBO
The father of industrial psychology
The originator of sociology
Answer
Correct Answer:
The father of industrial psychology
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Cad/cam makes it possible to custom-design products to meet the needs of __________ with ________.
Small markets; a decrease in cost
Very large markets; no increase in cost
Small markets; very little increase in cost
International markets; products that are complex
Answer
Correct Answer:
Small markets; very little increase in cost
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Bic pens work great and sell for about ten cents a pen. bic uses a(n) ____ strategy.
Guerrilla
Overall cost leadership
Focus
Differentiation
Defender
Answer
Correct Answer:
Overall cost leadership
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An organization should take a(n) ________ approach in its industry.
Adversarial rather than a collegial
Collegial rather than an adversarial
Reactive rather than a proactive
Proactive rather than a reactive
Cooperative rather than a competitive
Answer
Correct Answer:
Proactive rather than a reactive
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An operations task performed at hard rock caf is __________.
Borrowin
Advertising changes in the restaurant menu
Calculating restaurant profit and loss
Preparing employee schedules
All of the above
Answer
Correct Answer:
Preparing employee schedules
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American business students may be at a disadvantage because ________.
Competition from foreign-born students makes it more difficult to be accepted at the better universities
Scholarships are being awarded to undocumented students
Many colleges and universities no longer require courses in foreign language
Tuition costs have risen beyond the reach of most high school graduates
Answer
Correct Answer:
Many colleges and universities no longer require courses in foreign language
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According to taylor, the role of ______ is to develop the one best way to perform any task.
Empowered
Efficiency
Management
Stresses
Answer
Correct Answer:
Management
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According to kurt lewin, increasing the driving forces is a means of ________.
Unfreezing
Changing
Restraining
Refreezing
Answer
Correct Answer:
Unfreezing
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According to expectancy theory, if expectancy is high ________.
Granting promotions and recognizing the accomplishments of individual employees
People perceive that if they try hard, they can perform at a high level
Enjoy taking care of patients and is motivated by having a secure job with good benefits
None of the above
Answer
Correct Answer:
People perceive that if they try hard, they can perform at a high level
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A _________ is a single-use plan with a specific objective and time-frame.
Seven years
One year
Five years
Three years
Answer
Correct Answer:
Three years
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From a legal standpoint, it can be said that ___________.
The EEOC is more concerned about external recruitment procedures than internal ones
Revised Order No. 4 does not deal with seniority
Promotions based on subjective assessments of who is more senior are not likely to be supported in court
Existence of
Answer
Correct Answer:
Promotions based on subjective assessments of who is more senior are not likely to be supported in court
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For management, the major downside of telecommuting is ________.
Decreased productivity
Increased turnover
Reduced morale
Difficulty in scheduling work
Less direct supervision of employees
Answer
Correct Answer:
Less direct supervision of employees
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Firms that are flexible, adaptable and experiment with new ideas are _________ firms.
Stable
Outcome-oriented
Innovative
Aggressive
Answer
Correct Answer:
Innovative
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________ is the extent to which an operational definition measures what it is intended to measure.
A variable
Validity
Hypothesis
Reliability
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Managers should avoid satisficing in the ____ stage of the managerial decision-making process.
Selecting an alternative
Identifying the problem or opportunity
Implementing and evaluating the solution
Satisfying the customer
Generating alternative
Answer
Correct Answer:
Selecting an alternative
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When system developers omit parts of diagrams for clarity, they refer to the missing parts as ____.
Overridden
Elided
Aggregated
Joined
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When setting standards by benchmarking, the first step is to determine _____.
Benchmarking
Cybernetic feasibility
Cybernetic
Control loss
Answer
Correct Answer:
Benchmarking
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The secretarial community often takes on the leadership role in addressing risk. ____________
False
True
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The role of a _____ is to provide direction and funding for a project.
Planning
Integration
Project integration Management
Early
Answer
Correct Answer:
Project integration Management
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The relationship of business processes is _______.
N:M. N
Analysis
Diagnosis
Assessment
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The primary message of _____ is that there is no one best way to organize.
TheoryX
Administrative managementtheory
Contingencytheory
Behavioral
Answer
Correct Answer:
Contingencytheory
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The more a control system helps an organization ________, the more successful it is judged to be.
Meet government guidelines
Increase profit
Meet its goals
None of these
Answer
Correct Answer:
Meet its goals
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The majority of time on a project is usually spent on _____, as is most of the projects budget.
Execution,
Weighted scoring model
SWOT analysis
Balanced scorecard
Answer
Correct Answer:
Execution,
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The main function of cyber incident response capability (circ) is to _____.
Restrict access controls to unauthorized personnel
Provide level 1 security
Create backdoors to bypass security protocols
Provide information on security incidents
Answer
Correct Answer:
Restrict access controls to unauthorized personnel
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The level under the entire project is called level _________ in a wbs.
0.
1.
2.
3.
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The increasing dynamic and complex business environment provides a _______challenge for managers
The purpose of the SAS Institute video is to help students:
Another purpose of Amy's Ice Cream video is to help students:
Which of the following is NOT a feature of tactical plans
Answer
Correct Answer:
Another purpose of Amy's Ice Cream video is to help students:
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The imas ethical standards include all of the following except ________.
Honesty.
Teamwork.
Objectivity.
Confidence
Answer
Correct Answer:
Confidence
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The hawthorne studies showed how _____ can influence work group performance, for better or worse.
Worker's feelings
Leading
Esprit de corps
Remuneration
Answer
Correct Answer:
Worker's feelings
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The first step for an entrepreneur in successfully managing a downturn is ________.
Recognizing that a crisis is brewing.
Symbolic
Environmental
A means-ends chain
Answer
Correct Answer:
Recognizing that a crisis is brewing.
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One of the biggest mistakes managers make today is ___________.
Failing to adapt to a changing world
There are so many of them.
The use of robotics in the conversion of inputs into outputs
Threat to an organization's effectiveness
Their primary means of social interaction is online.
Answer
Correct Answer:
Failing to adapt to a changing world
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One of the pros of _________ organizations is clear roles and responsibilities.
Unity of command
Span of control
Functional
Chain of command
Answer
Correct Answer:
Functional
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One characteristic of incremental budgeting is that it _____.
Balance sheet
Locks managers into stable spending arrangements
Human resources
Middle managers
Answer
Correct Answer:
Locks managers into stable spending arrangements
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Most organizations can afford to pursue ________ corporate-level strategies at any given time.
Only a few
Impulsive
Create strategic advantage
All of these
Answer
Correct Answer:
Only a few
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More __________ mothers than european american mothers spank their children.
11
8
Permissive
African American
Answer
Correct Answer:
African American
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Minority domination tends to be a particular problem in ____.
Typically decreases team cohesiveness
Employee stock ownership plan
The cost of equipment and technology
Groups of ten or larger
Answer
Correct Answer:
Groups of ten or larger
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Mary parker follett believed managers typically deal with conflict in one of three ways:____.
Success depends on treating workers well.
Domination.
The contingency approach.
Unity of direction.
Answer
Correct Answer:
Domination.
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Married couples comprise fewer than _____ of families with a joint child under age 18.
One- half
Two-thirds
One-quarter
One-third.
Answer
Correct Answer:
One- half
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Marketing, engineering, and manufacturing departments are examples of __________ organizations.
Product
Matrix
Divisional
Functional
Answer
Correct Answer:
Functional
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Leadership and ____ are terms often used interchangeably, although there are differences.
Financial and analytical
Strategic
Lower cost of captial
Management
Answer
Correct Answer:
Management
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Lauzy seems to prefer a(n) __________ style of leadership.
Autocratic
Democratic (or participative)
PMI
Altruistic.
Answer
Correct Answer:
Democratic (or participative)
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A(n) __________ graphically describes the arrangement of work positions within an organization.
Relationships.
Informal structure
PERT chart
Organization chart
Answer
Correct Answer:
Organization chart
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A(n) ________ bias refers to a belief that an actual event was predictable even if it was not.
Anchoring.
Hindsight.
Confirmation.
Distinction.
Answer
Correct Answer:
Anchoring.
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A(n) ____ is responsible for coordinating the activities of several departments.
Project manager
Geographic-based
Centralized at the top
The project, people
Answer
Correct Answer:
Project manager
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A work group ________.
Encourages open-ended discussions and active problem-solving meetings
Works intensely on a specific goal using their positive synergy
Measures performance directly by assessing collective work outputs
Has no need or opportunity to engage in collective work that requires joint effort
Answer
Correct Answer:
Has no need or opportunity to engage in collective work that requires joint effort
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A(n) _____ is a condition, restriction, or requirement that the system must satisfy.
Constraint
Index
Milestone
Viewport.
Answer
Correct Answer:
Constraint
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A(n) _________ represents the profits or losses incurred by an organization.
Multiple Choice
Capital expenditures budget
Expense budget
Income statement
Ratio analysis
Balance sheet
Answer
Correct Answer:
Income statement
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Sigmund freuds treatment approach based on his psychodynamic theory is called ____.
Psychosexual development
Psychoanalysis
Behaviorism
Self-actualization
Answer
Correct Answer:
Psychoanalysis
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The hawthorne studies showed how _____ can influence work.
merit-based promotion
organizational codes of ethics
work quotas
workers' feelings
Answer
Correct Answer:
workers' feelings
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The essence of affirmative action is to ________.
Provide experiential exercises and on-the-job coaching for employees
Prevent discrimination and enhance the status of members from protected groups
Prevent employees from behaving unethically
Provide positive reinforcements to encourage desirable behavior
Answer
Correct Answer:
Prevent discrimination and enhance the status of members from protected groups
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The classical viewpoint of management emphasized ways to ___.
Manage work more efficiently
Build more synergy
Vary according to the environment
Include MBO
Increase diversity
Answer
Correct Answer:
Manage work more efficiently
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Team building exercises and motivation techniques are tools used in _____ management.
Procurement
Cost
Human resource
Scope
Answer
Correct Answer:
Human resource
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Stakeholder symbiosis is in direct contrast with ________ thinking.
Scenario analysis
Romantic
Zero sum
Range of distribution
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Scope, time and cost goals in order of importance can be ranked on a(n) _____.
Stakeholder Register
Issue Log
Expectations Management Matrix
Requirements Traceability Matrix
Answer
Correct Answer:
Expectations Management Matrix
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On an organization's board of directors, inside directors ____; outside directors _____.
Board of directors, employees, owners
The independence of the directors
May be members of the firm; are supposed to be elected from outside the firm
Economic, technological, sociocultural, demographic, political-legal, international
Answer
Correct Answer:
May be members of the firm; are supposed to be elected from outside the firm
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___ culture is represented by friendship, commitment, and high focus on performance.
Corporate
Mercenary
Networked
Fragmented
Communal
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____ is the process of finding, developing, and keeping the right people for the company.
Job analysis
Cross-functional team
Modular organizations
Human resource management
Answer
Correct Answer:
Human resource management
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When managers pursue a multidomestic strategy, they most likely use a _________________ strategy.
Market
Customer
Global geographic
Global transitional
Answer
Correct Answer:
Global geographic
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_____ does not assume that the interests of the organization and individuals naturally diverge.
Multiple Choice
Clan control
Concurrent control
Formal control
Bureaucratic control
Market control
Answer
Correct Answer:
Clan control
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_____ is(are) most beneficial when employees have challenging jobs.
Six Sigma
Total Quality Management
Kaizen
Quality circles
Answer
Correct Answer:
Six Sigma
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_____ refers to the fact that services are perishable and cannot be stored in inventory.
Boundary lessens
Tangible output
Intangible output
Flexible ...
Answer
Correct Answer:
Boundary lessens
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____________ trade agreements, such as nafta, encourage business at a regional or worldwide level.
Unilateral
Bilaterald
Multilateral
Polylateral
Answer
Correct Answer:
Multilateral
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The company dress code and award ceremonies are part of its ____.
Ethical codes
Mission statement
Organization benefits
Core values
Observable artifacts
Answer
Correct Answer:
Observable artifacts
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The __________ was set up as a federation of many separate craft unions.
Knights of Labor (KoL)
Congress of Industrial Organizations (CIO)
League of Unions (LoU)
American Federation of Labor (AFL)
Answer
Correct Answer:
American Federation of Labor (AFL)
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Technology best supports whistle blowers by ________
A loss of income from falling stock prices
A presentation that uses a combination of light background and dark text
Making it possible for people to report a business's ethical violations anonymously
Monitoring can result in increased employee stress and anxiety
Answer
Correct Answer:
Making it possible for people to report a business's ethical violations anonymously
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According to the old model of parent-adolescent relationships, _____.
Parent-adolescent conflict is moderate rather than severe in most families
Parent-adolescent conflict is intense and stressful throughout adolescence
Parents serve as important support systems while adolescents explore a wider, more complex social world
The everyday negotiations and minor disputes are normal
Answer
Correct Answer:
Parent-adolescent conflict is intense and stressful throughout adolescence
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Typically, operational control is accomplished through reports issued _____.
Daily
U.S. Army
Subjective
RATER
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The rarest and most precious resource in business according to fortune magazine is ___.
Skilled and effective managers
Managing
Innovation
Managing for a competitive advantage and diversity
Answer
Correct Answer:
Skilled and effective managers
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The process of subjectively evaluating the quality of an employee's work is known as _____.
Performance Appraisal
Employee involvement
Empowerment
Workforce
Answer
Correct Answer:
Workforce
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The energy dichotomy of the myers-briggs type indicator indicates _____.
Where individuals gain interpersonal strength and vitality
Sabbatical
Individuals with a sensing (S) preference
Individuals with a Thinking (T) preference
Answer
Correct Answer:
Where individuals gain interpersonal strength and vitality
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Purchasing an accident insurance policy would be an example of responding to a risk by ________ it.
Ignoring
Risk management
Avoiding
Transferring
Answer
Correct Answer:
Transferring
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One of the main outputs of the _____ process are the issue logs..
High interest and high power
Managing stakeholder engagement
Resistant
Project stakeholder management
Answer
Correct Answer:
Managing stakeholder engagement
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Frank and lillian gilbreth used ________ to identify areas for work improvement.
Specific, measurable, achievable, realistic and time constrained.
Films
Tactical plans
Mission
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Enterprise environmental factors are an output of the executing process of _____.
Developing a business case for a project
Projects that have more flexible scheduling
Creating sprint backlog
Project human resource management
Answer
Correct Answer:
Project human resource management
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Deci found that extrinsic rewards can, at times, undermine a person's _______.
Expectancy
Intrinsic motivation.
Valence.
Instrumentality.
Answer
Correct Answer:
Intrinsic motivation.
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Control and _____ have been called the siamese twins of management.
Capital
Planning
Standard
Feedback
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Contemporary managers ___________.
Emphasize teamwork and cooperation, and act as coaches, rather than bosses.
The current situation
Technical skills.
Decision making
Answer
Correct Answer:
Emphasize teamwork and cooperation, and act as coaches, rather than bosses.
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Being able to ________ is a key benefit for those who study management.
Relate to their managers and deal with organizations from the outside.
Increased speed.
Reduced destructive internal competition.
Improved workplace cohesiveness.
Answer
Correct Answer:
Relate to their managers and deal with organizations from the outside.
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At ups, delivery ______ vary according to whether a route is urban, suburban, or rural in nature.
Cultural.
Standards
Strategic
Strategy map
Answer
Correct Answer:
Standards
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Ace company is utilizing management by objectives when ______.
Challenge managers' ability
Their performance
Suppliers are given strict criteria for the desired quality of raw materials they should supply
Managers and their subordinates together determine the subordinates' goals
Answer
Correct Answer:
Managers and their subordinates together determine the subordinates' goals
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According to productivity expert odette pollar, "to do more in a day, ____."
A common goal through integration
Narrow span of control
Effect corporate change
You must do less - not do everything faster
Answer
Correct Answer:
You must do less - not do everything faster
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A(n) ________ information flow consists of information that is received from another organization.
Packaged.
Upstream.
Downstream.
Legacy.
Answer
Correct Answer:
Upstream.
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A sales commission is an example of a ______ compensation plan
Garnishing
Pay-for-knowledge
Pay-for-performance
Profit sharing
Answer
Correct Answer:
Pay-for-performance
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A ____ is a product or service produced or provided as part of a project.
Deliverable.
Templates
Schedule
Analogy
Answer
Correct Answer:
Deliverable.
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_____ include people, hardware, software, or other assets.
Cost
Resources
Scope
Time
Answer
Correct Answer:
Resources
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_____ helps employees select development activities that prepare them to meet their career goals.
Strong-Campbell Interest Inventory
Career management
Personality tests
Assessment
Answer
Correct Answer:
Career management
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The chain of command ____.
Is described by none of these
Acts at cross-purposes to the unity of command principle
Is the horizontal line of authority that indicates at which level of management an individual belongs
Is only relevant in mechanistic organizations
Does not permit delegation of authority
Answer
Correct Answer:
Is described by none of these
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The _____ structure is an organizational form that emphasizes flexibility.
Systematic
Organic
Bureaucratic
Scientific
Mechanistic
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The _____ of project management includes quality, scope, time, and cost constraints.
Knowledge areas
Project managers
Quadruple constraint
Personal values
Answer
Correct Answer:
Quadruple constraint
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The _____ is the product or functional boss, who is responsible for one side of the matrix.
Matrix boss
Production supervisor
Department boss
Top leader
Two-boss employee
Answer
Correct Answer:
Matrix boss
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The _____ includes the approved project scope statement and its associated wbs and wbs dictionary.
Requirements
Scope baseline
WBS dictionary
Scope Control
Answer
Correct Answer:
Scope baseline
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The ___ leadership style tends to take initiative and be visionary.
Participatory
Consensus
Consultative
Entrepreneurial
Answer
Correct Answer:
Entrepreneurial
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_____ is the new knowledge area identified by the project management institute.
Resistant
Managing stakeholder engagement
Project stakeholder management
High interest and high power
Answer
Correct Answer:
Project stakeholder management
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The process by which people act and react in relation to others is called ________
Social interaction
Ethnomethodology
Dramaturgical analysis
Answer
Correct Answer:
Social interaction
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The _____ shows the financial picture of a company at a given time.
Debt-equity ratio
Balanced scorecard
Balance sheet
Theory of constraints
Net working capital ratio
Answer
Correct Answer:
Balance sheet
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High-end tools are generally licensed on a(n) _____ basis.
Operations
Project sponsor
Per-user
False
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Walter shewhart, in the ________, provided the foundations for ________ in operations management.
1920s; statistical sampling
United Kingdom; mass production
U.S. Army; logistics
Nineteenth century; interchangeable parts
Answer
Correct Answer:
1920s; statistical sampling
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The question, ?what is the project?s schedule?? is an example of a(n) _____ constraint.
Time
Cost
Scope
Project
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The first three activities of the human resource management (hrm) process are about ________.
Recruiting
Planning
Training
Downsizing
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Affective conflict ____.
Typically decreases team cohesiveness
Is accurately described by all of these
Can make people more comfortable
None of these
Answer
Correct Answer:
Typically decreases team cohesiveness
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According to the _____, the only social responsibility that businesses have is to maximize profits.
Economic.
Stakeholder.
Shareholder.
Accounting
Answer
Correct Answer:
Shareholder.
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The dominant view in management theory suggests that ________.
An organization's success or failure is due to external forces outside managers' control.
Managers' roles are increasingly becoming peripheral and staff manage their own areas of expertise.
Managers are directly responsible for an organization's success or failure.
Managers cannot significantly affect an organization's performance
Answer
Correct Answer:
Managers are directly responsible for an organization's success or failure.
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A(n) _____ is a tool used to document, monitor, and track problems that need resolution.
Gantt chartb.
Power/interest gridc.
Requirements traceability matrixd.
Issue log
Answer
Correct Answer:
Issue log
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A(n) ____ resource is a resource that is not controlled or possessed by many competing firms.
Resources
Rare
Both of these
None of these
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________ planning dominates managers' planning efforts at lower levels of the organization.
Strategic
Organization-wide
Operational
Directional
Answer
Correct Answer:
Operational
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________ involves predicting which applicants will be successful if hired.
Selection
Recruitment
Orientation
Decruitment
Answer
Correct Answer:
Selection
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_____ allows managers to become personally involved with their subordinates and mentor them.
Clan control.
An MBO system.
Bureaucratic control
Direct supervision
Answer
Correct Answer:
Direct supervision
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____ control is a method of gathering information about performance deficiencies before they occur.
Feedback
Stasis
Preemptive
Feedforward
Answer
Correct Answer:
Feedforward
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____ are informally agreed-on standards that regulate team behavior.
Heuristics
Norms
Behavioral policies
Codes of ethics
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Government officials and concerned citizens would be classified as _____ project stakeholders.
Internal
External
Both of these
None of these
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Outputs of the _____ process consist of selected sellers and resource calendars
Closing procurements
Conducting procurements
Updates to organizational process assets
Controlling procurements
Answer
Correct Answer:
Conducting procurements
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Project management _____ describe the key competencies that project managers must develop.
Personal values
Triple constraint
Knowledge areas
Project managers
Answer
Correct Answer:
Knowledge areas
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The ____ strategy is analogous to pruning flowers.
Growth.
Stability.
Retrenchment/recovery.
Portfolio.
Answer
Correct Answer:
Retrenchment/recovery.
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The ________ method utilizes feedback from supervisors, employees, and coworkers.
Management by objective
360-degree appraisal
Critical incident
Graphic rating scale
Answer
Correct Answer:
360-degree appraisal
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Strategy defines _____ to do (it) while organizing defines _____ to do (it).
How; what
How; why
What; how
What; why
Answer
Correct Answer:
What; how
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Roughly 70 percent of all reengineering projects fail because ____.
Increasing reciprocal interdependence
Job specialization
Delegation of authority
Of how the process affects people in the workplace
Answer
Correct Answer:
Of how the process affects people in the workplace
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Organizations that don't formally plan may be more likely to have ________.
Corrupt managers
Legal problems
Multiple departments performing the same task
A single department carrying out all functions
Answer
Correct Answer:
Multiple departments performing the same task
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Organizational process assets update is the output of the closing process of _____.
Project integration management
Project quality management
Project time management
Project procurement management
Answer
Correct Answer:
Project integration management
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Neural networks are able to outdo the performance of humans by ________.
Analyzing symbols
Handling up to three variables at once
Handling hundreds of variables at once
Reading facial expressions
Answer
Correct Answer:
Handling hundreds of variables at once
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Managers need adequate _____ resources to pay for essential activities.
Human.
Natural.
Financial.
Renewable
Answer
Correct Answer:
Financial.
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It is assumed that in most cases the decisions of all managers are limited by ________.
Greed and short-sightedness
Having too much information
Not being able to analyze all information for all alternatives
Not being able to act rationally or in the best interests of their organization
Answer
Correct Answer:
Not being able to analyze all information for all alternatives
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In general, people will be indifferent to managerial directives or orders if they ____.
Are incompatible with the people's personal interests
cannot be carried out by those people
are consistent with the purpose of an organization
come from a peer rather than a senior
Answer
Correct Answer:
are consistent with the purpose of an organization
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Empowering employees to better serve customers requires __________ front-line employees.
Fewer
Less training for
More support for
Uniforms for.
Answer
Correct Answer:
More support for
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Despite their benefits, traditional pyramidal management has been criticized as being ________.
Top-heavy
Inflexible
Uneconomical
Impersonal
Answer
Correct Answer:
Inflexible
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Contours, inc., uses its budget for labor hours as a ________ tool.
Preventive
Concurrent
Feedforward
Feedback
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Conditions that could negatively affect a company's competitive capability are called ________.
Extreme circumstances
External threats
Internal threats
None of these
Answer
Correct Answer:
External threats
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Clinical psychologists suggest that employee theft ________.
Reflects deep cultural problems in the society
Occurs primarily when there are poor management-labor relations
Happens because people find ways to rationalize this behavior as correct
Is a symptom of poor planning and management control
Answer
Correct Answer:
Happens because people find ways to rationalize this behavior as correct
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Cascading goals being _____ and ""cascade"" to
Scenario planning and scenario analysis.
Three stages: unfreezing, changing, and refreezing.
At the top of the organization; individual employees.
Assessing performance and providing feedback.
Answer
Correct Answer:
At the top of the organization; individual employees.
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As an official sponsor of the olympics, the coca-cola company engages in _____ marketing.
Place
Event
Person
Organizatio
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As a member of a typical traditional work group, joshua should expect to be responsible for ____.
Cognitive
Ample resources are available
Doing what he is told to do
None of these
Answer
Correct Answer:
Doing what he is told to do
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An organization is using feedforward control when ______.
Suppliers are given strict criteria for the desired quality of raw materials they should supply
Managers and their subordinates together determine the subordinates' goals
Both of these
None of these
Answer
Correct Answer:
Suppliers are given strict criteria for the desired quality of raw materials they should supply
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In essence, reengineering changes organizations by ____.
Of how the process affects people in the workplace
Increasing reciprocal interdependence
Job specialization
None of these
Answer
Correct Answer:
Increasing reciprocal interdependence
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Cad has __________ productivity in many firms.
Unfortunately had no effect on
Actually decreased
Increased
Splintered
Answer
Correct Answer:
Increased
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A firm that is ""stuck in the middle"" cannot develop ________.
A cost or differentiation advantage
A functional strategy
A leadership strategy
None of these
Answer
Correct Answer:
A cost or differentiation advantage
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""white water"" environments are ________.
Stable.
Formal.
Dynamic.
Stationary.
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You would expect to find a grapevine with the most accurate rumors in ________ organization.
Interpersonal skills
In every culture
An organic
An intranet
Answer
Correct Answer:
An organic
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Time should be considered a(n) ________ resource.
Abundant
Diminishing
Limited
Renewable
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____ occurs when 1 + 1 = 3.
Henri Fayol
Synergy
Soldiering
None of these
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Awareness of gender roles and expectations tends to ________ during adolescence.
Decrease
Intensify
Stabilize
Disappear
Answer
Correct Answer:
Intensify
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According to the text, asch's experiments lacked _______ but did possess _______.
Experimental realism; mundane realism
Mundane realism; experimental realism
Validity; reliability
Reliability; validity
Answer
Correct Answer:
Mundane realism; experimental realism
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Sociologists explain that the consequences of social change are ________
Positive
Negative
Neutral
Usually both positive and negative
Answer
Correct Answer:
Usually both positive and negative
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Social learning theory indicates that learning occurs from _____.
Observing and imitating others
Experimental realism; mundane realism
Mundane realism; experimental realism
Answer
Correct Answer:
Observing and imitating others
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The principal functions of management are ___.
Planning
Organizing
Leading
Controlling
All of the above
Answer
Correct Answer:
All of the above
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The primary ways to create reinforcement contingencies in organizations are ____.
Reinforcement contingencies and the schedules of reinforcement
Develop a sustainable competitive advantage
Develop MBO
Provide direction and momentum
Increase organization diversity
Answer
Correct Answer:
Reinforcement contingencies and the schedules of reinforcement
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The primary reason for an organization to adopt planning and strategic management is to _____.
Develop a sustainable competitive advantage
Develop MBO
Provide direction and momentum
Increase organization diversity
Encourage new ideas
Answer
Correct Answer:
Develop a sustainable competitive advantage
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The primary purpose of strategic human resource management is to ________.
Develop human resource policies that align with the industry standard
Link a company's strategic plan with its human resource strategies
Create stringent appraisal systems that highlight employee weaknesses
Eliminate bonuses for top management and distribute the cost savings among subordinates
Use offshoring to reduce human resource costs and to initiate globalization
Answer
Correct Answer:
Link a company's strategic plan with its human resource strategies
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The outcome of information and cooperation is _____.
Organization
Planning
Coordination
Differentiation
Controlling
Answer
Correct Answer:
Coordination
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The first step in determining the npv is to _____.
Determine the cash flow
Calculate the net present value
Determine the discount rate
Determine the estimated costs and benefits for the life of the project and the products it produces
Answer
Correct Answer:
Determine the estimated costs and benefits for the life of the project and the products it produces
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The first individual to list managerial traits was _____.
Al-Farabi
Monitoring
Planning
Controlling
Answer
Correct Answer:
Al-Farabi
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The ________ an organization's structure, the ________ the span of control.
Flatter; wider
Flatter; narrower
Taller; wider
Taller; flatter
Answer
Correct Answer:
Flatter; wider
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The _____ represents people in the environment who can be hired to work for the organization.
Competitors
Labor market
Suppliers
Customers
Government
Answer
Correct Answer:
Labor market
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The _____ refers to a barrier to advancement for women and minorities.
Glass ceiling
First-level managers.
Top managers.
Team leaders.
Answer
Correct Answer:
Glass ceiling
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The _____ ratio refers to the ability of the organization to meet its current debt obligation.
Liquidity
First-level managers.
Top managers.
Team leaders.
Answer
Correct Answer:
Liquidity
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Tactical control is performed mainly by _____.
The CEO.
First-level managers.
Top managers.
Team leaders.
Middle managers.
Answer
Correct Answer:
Middle managers.
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Structurally, a high-involvement organization is usually ____.
Tall and decentralized
Flat and decentralized
Tall and centralized
Flat and centralized
None of the above
Answer
Correct Answer:
Flat and decentralized
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Strategic plans are usually ________.
Short term, specific, and standing
Long term, directional, and single use
Synergistic and entropic environments
Centralized and decentralized environments
Interrelated and intrarelated environments
Answer
Correct Answer:
Long term, directional, and single use
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Raw materials, services, equipment, capital, and information are _____ for an organization.
Inputs
Synergistic and entropic environments
Centralized and decentralized environments
Interrelated and intrarelated environments
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Organizations operate in two kinds of complex environments. these are ____.
Covert and overt environments
General and specific environments
Synergistic and entropic environments
Centralized and decentralized environments
Interrelated and intrarelated environments
Answer
Correct Answer:
General and specific environments
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Organizations need to demonstrate ___________ in the applying of morals and values.
Management
Understanding
Sensitivity and kindness
A process
Answer
Correct Answer:
Sensitivity and kindness
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Organizations need change because ________.
Employees get bored with the status quo
The environment is stable
The future is unpredictable
External and internal factors create the forces for change
Answer
Correct Answer:
External and internal factors create the forces for change
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Organizations may apply trait theory by _____.
Doing a job audit.
Empowering the HR department.
Considering the relationships among employees.
Hiring only from top-ranked business schools.
Using personality assessments.
Answer
Correct Answer:
Using personality assessments.
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Organizational plurality is consistent with _____.
The paradigm of commonality
The learning and effectiveness paradigm
The determination and fairness paradigm
None of these
The access and legitimacy paradigm
Answer
Correct Answer:
The learning and effectiveness paradigm
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Organizational plans can be classified on the basis of their ________.
Usefulness
Frequency of use
Suitability
Attainability
Answer
Correct Answer:
Frequency of use
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Organizational duties and responsibilities of healthcare organizations include __________.
Allocation of scarce resources
Appointment of CEO
Provision of a safe environment
All of these answers are correct
Answer
Correct Answer:
All of these answers are correct
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Organizational design requires a manager to ________.
Decide who leads a group within an organization
Change the culture of an organization
Change or develop the structure of an organization
Change the logo of an organization
Answer
Correct Answer:
Change or develop the structure of an organization
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Organizational design is a process that involves decisions about ________.
Work specialization and cost-leadership
Chain of command and span of control
Centralization and differentiation
Departmentalization and diversification
Answer
Correct Answer:
Chain of command and span of control
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Organizational design involves ____________.
Creating the organization's structure
Work specialization and cost-leadership
Chain of command and span of control
Centralization and differentiation
Answer
Correct Answer:
Creating the organization's structure
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Organizational citizenship behaviors are behaviors associated with _____.
Career planning
Job embeddedness
Career counseling
Contextual performance
Answer
Correct Answer:
Contextual performance
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Organizational change is any alteration of ________.
People, structure, or technology
Structure, management, or goals
Technology, goals, or management
Rules, procedures, or management
Answer
Correct Answer:
People, structure, or technology
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Organizational change can best be defined as ________.
Rethinking the organization's target markets
Innovation that affects employees and customers
A cleaning house of the top executives
Any alteration of people, structure, or technology.
Answer
Correct Answer:
Any alteration of people, structure, or technology.
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Organizational behavior focuses on ________.
Individual and group behavior as well as organizational aspects
Rethinking the organization's target markets
Innovation that affects employees and customers
A cleaning house of the top executives
Any alteration of people, structure, or technology.
Answer
Correct Answer:
Individual and group behavior as well as organizational aspects
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Organizational authority is traditionally characterized by _____.
Reengineering
Empowerment
Chain of command
Behavioral informality
Autonomy.
Answer
Correct Answer:
Chain of command
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Operational plans are usually ________.
Short term, directional, and standing
Short term, specific, and standing
Long term, directional, and single use
Long term, specific, and standing
Answer
Correct Answer:
Short term, specific, and standing
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Mayo believed that productivity could be increased when employees are _____.
Having more funrethinking the organization's target markets
Innovation that affects employees and customers
A cleaning house of the top executives
Any alteration of people, structure, or technology.
Answer
Correct Answer:
Having more funrethinking the organization's target markets
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Max weber felt selection of employees should be based on _____.
Education
Competence
Connections
Political skills
Efficient system
Answer
Correct Answer:
Competence
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Max weber claimed that social position was based on a person's ________
Economic class
Degree of social status
Amount of power
All of the above
Answer
Correct Answer:
All of the above
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Cultural change is most likely to take place when ________.
The organization is old
The organization is large
The culture is strong
There is a leadership change
Answer
Correct Answer:
There is a leadership change
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By monitoring expenditures a supervisor can keep costs within a total ________ plan.
Inventory
Budget
Waste reduction
Stock
Support
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__________ examine social life at the micro level.
Sociologists
Microbiologist
Psychologist
Answer
Correct Answer:
Sociologists
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The structural functionalist view on social change is that society __________.
Changes gradually by norms and institutions adapting to new social challenges
Some changes matter more than others.
Some changes matter less than others.
Some changes matter equal than others.
Answer
Correct Answer:
Changes gradually by norms and institutions adapting to new social challenges
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Organic solidarity describes a(n) __________ society that is characterized by __________.
Modern; a dominant form of solidarity
Undeveloped; a minimal division of labor
Undeveloped; extended families linked horizontally
Modern; an extensive division of labor
Answer
Correct Answer:
Modern; an extensive division of labor
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Dominant theories of race during the time of w. e. b. du bois claimed that race __________.
Biologically determined different levels of intelligence in individuals
Some changes matter more than others.
Some changes matter less than others.
Some changes matter equal than others.
Answer
Correct Answer:
Biologically determined different levels of intelligence in individuals
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Comparing various social changes, we correctly conclude that ________
Some changes matter more than others.
Some changes matter less than others.
Some changes matter equal than others.
Answer
Correct Answer:
Some changes matter more than others.
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Healthcare costs will rise in the future because __________.
A large group of people will become senior citizens
Healthcare providers will charge more for certain types of patients
All medicine will become generic and easily accessible
Doctors will refuse to see patients who can't pay in cash
Answer
Correct Answer:
A large group of people will become senior citizens
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Health can have a negative effect on an individual's income because it can __________.
Affect a person's participation in the workforce
Healthcare providers will charge more for certain types of patients
All medicine will become generic and easily accessible
Doctors will refuse to see patients who can't pay in cash
Answer
Correct Answer:
Affect a person's participation in the workforce
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__________ is the term for any activity intended to improve health.
Health care
Life expectancy
Social epidemiology
Answer
Correct Answer:
Health care
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Typically, project managers have authority over _____ but not over _____ assigned to it.
The project; people
People; people
People; the project
The project; the project
Answer
Correct Answer:
The project; people
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In large organizations, strategic plans are typically developed at the ________ level.
Corporate
Business
Functional
Operational
Answer
Correct Answer:
Corporate
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According to one study, about ________ of men and women were somewhat creative.
40%
60%
50%
30%
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You can help identify the root cause of problems by creating a cause-and-effect or ____ diagram.
Fishbone
Decision tree
Tree
None
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With a modular structure, a firm _____.
Is a company outside a company that is created specifically to respond to an exceptional market opportunity
Assembles portions of product provided by outside contractors
Is an organization whose members are geographically apart, usually working via e-mail
Has a central core of key functions and outsources production
Consists of a company with many divisions
Answer
Correct Answer:
Assembles portions of product provided by outside contractors
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When workers perceive they are being treated fairly on the job, they are most likely to _____.
Support organizational change
Exclusive distribution arrangements
competitor's objectives
Expected profitability
Answer
Correct Answer:
Support organizational change
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When setting channel objectives, companies should state the objectives in terms of __________.
The length of the channel
Targeted levels of customer service
Exclusive distribution arrangements
competitor's objectives
Expected profitability
Answer
Correct Answer:
Targeted levels of customer service
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Universities function in the _____ environment.
Simple, unstable
Complex, stable
Simple, stable
Complex, unstable
Answer
Correct Answer:
Complex, stable
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Trait theory ignores ________.
Physical traits of leaders
The aspects of honesty and integrity
The interactions of leaders and their group members as well as situational factors
The fact that leaders should be able to create visions and solve problems
Answer
Correct Answer:
The interactions of leaders and their group members as well as situational factors
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Traditionally, a span of management of about _____ has been recommended.
Five
Nine
Seven
Twi
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Total quality management emphasizes __________.
The responsibility of the quality control staff to identify and solve all quality-related problems.
A commitment to quality that goes beyond internal company issues to suppliers and customers.
A system where strong managers are the only decision makers.
A process where mostly statisticians get involved.
ISO 14000 certification
Answer
Correct Answer:
A commitment to quality that goes beyond internal company issues to suppliers and customers.
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Total quality management (tqm) has several components, but ___ is not one of them.
Continuous supervision of employees
Solve structured problems
Make nonprogrammed decisions
Solve well-defined problems
Answer
Correct Answer:
Continuous supervision of employees
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Top managers in an organization tend to ________.
Make programmed decisions
Solve structured problems
Make nonprogrammed decisions
Solve well-defined problems
Answer
Correct Answer:
Solve well-defined problems
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Top management has the power to make most of the important decisions in a ______ organization.
Centralized
Decentralized
Wide
Answer
Correct Answer:
Centralized
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Together, contingency variables determine the ________.
Success of an organization
Culture of an organization
Structure of an organization
Size of an organization
Answer
Correct Answer:
Structure of an organization
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The manager of a mcdonald's restaurant is an example of a(n) ____ manager.
Top
Operations
Middle
First-line
Answer
Correct Answer:
First-line
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Most companies' goals can be classified as either ________ or ________.
Trategic; financial
Operational; tactical
Social; economic
Strategic; operational
Answer
Correct Answer:
Trategic; financial
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Managers generally like and use____ but are less receptive to using ____.
Written communication; written communication
Oral communication; written communication
Oral communication; oral communication
Written communication; oral communication
Answer
Correct Answer:
Oral communication; written communication
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Managers charged with managing the organization's formal human resources program are ____ managers.
Human resources
Financial
General
Administrative
Answer
Correct Answer:
Human resources
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Managers can use behavioral addition and behavioral substitution to ____.
Create benchmarks
Develop new products
Locate new markets for existing products
Modify corporate culture
Assess the threats and opportunities in the internal environment
Answer
Correct Answer:
Modify corporate culture
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Managers can motivate employees to increase their efforts by ____
Relying on the innate value of extrinsic rewards
Asking employees what their needs are then matching rewards to those needs
They are willing to make sacrifices to nurture employees and work with them to accomplish the organization's goals, often at the expense of their own career goals
Answer
Correct Answer:
Asking employees what their needs are then matching rewards to those needs
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Managers are a critical part of any successful organization because ________.
They are generally good at leading by example
They are most familiar with the organization, what it does, and the products or services it supplies to customers
They often have degrees and a formal education, which generally makes them better leaders than other employees
They use their skills and knowledge to move the organization forward towards established goals.
They are willing to make sacrifices to nurture employees and work with them to accomplish the organization's goals, often at the expense of their own career goals
Answer
Correct Answer:
They use their skills and knowledge to move the organization forward towards established goals.
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Innovation requires the coordination that occurs with the _____ .
Time-based approach
Bottom-up approach
Top-down approach
Vertical approach
Horizontal linkage model
Answer
Correct Answer:
Horizontal linkage model
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In the context of systems theory, _____ are the products and services that organizations create.
Outputs
Bottom-up approach
Top-down approach
Vertical approach
Horizontal linkage model
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In the context of decision making, a _____ is a gap between a desired state and an existing state.
Problem
Heuristics
.bounded rationality
A decision.
Uncertainty.
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In the _____ role, a manager enables diverse individuals to coordinate their efforts.
Spokesperson
Disseminator
Liaison
Monitor
Negotiator.
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In management, there are two types of ______, and they are strategic and tactical.
Plannings
Goals
Rules
Answer
Correct Answer:
Plannings
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In general, less ________ organizations have a greater amount of ________.
Centralized; authority
Organized; autonomy
Authoritarian; control
Centralized; formality
Centralized; autonomy
Answer
Correct Answer:
Centralized; autonomy
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In comparison to large groups, small groups ________.
Have shorter group tenure
Are faster at completing tasks
Have longer norming processes
Are better at obtaining diverse input
Have less conflict
Answer
Correct Answer:
Are faster at completing tasks
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In comparison to large firms, small firms ________.
Generate nearly three times the number of patents per research and development dollar spent
Generate nearly two times the number of patents per research and development dollar spent
Generate nearly four times the number of patents per research and development dollar spent
Answer
Correct Answer:
Generate nearly three times the number of patents per research and development dollar spent
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In a team structure, team members ________.
Can influence decisions made by top managers
Make decisions only after first checking with management
Make decisions and are accountable for their decisions
Are subject to decisions made by their supervisors
Answer
Correct Answer:
Make decisions and are accountable for their decisions
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In _____, managers evaluate how well the organization is accomplishing its goals.
Leading
Planning
Controlling
Organizing
Disseminating
Answer
Correct Answer:
Controlling
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High achievers prefer job situations with ________.
No authority or delegation
Personal responsibility and feedback
Teaching and thinking opportunities
Lots of communication
Answer
Correct Answer:
Personal responsibility and feedback
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Helping people focus on critical problems, choices, and opportunities is possible through _____.
Planning and strategic management
Personal responsibility and feedback
Teaching and thinking opportunities
Lots of communication
Answer
Correct Answer:
Planning and strategic management
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Fred e. fiedler's lpc test requires a subject to describe a coworker they________.
Like the least
Personal responsibility and feedback
Teaching and thinking opportunities
Lots of communication
Answer
Correct Answer:
Like the least
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Frank and lillian gilbreth are important to management because they ____.
Used motion studies to eliminate unnecessary or repetitive motions from the work process.
A good way to increase employee morale
A source of innovation
An immoral way to coerce workers into greater productivity
Answer
Correct Answer:
Used motion studies to eliminate unnecessary or repetitive motions from the work process.
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Establishing strategies for achieving organizational goals is a part of the ________ function.
Leading
Coordinating
Planning
Organizing
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Early supporters of work specialization saw it as ________.
A reliable way to increase productivity
A good way to increase employee morale
A source of innovation
An immoral way to coerce workers into greater productivity
Answer
Correct Answer:
A reliable way to increase productivity
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Design thinking can provide a process for ________.
Coming up with things that don't exist
A good way to increase employee morale
A source of innovation
An immoral way to coerce workers into greater productivity
Answer
Correct Answer:
Coming up with things that don't exist
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Corporate culture would best be described as _______.
The feel of the organization
A good way to increase employee morale
A source of innovation
An immoral way to coerce workers into greater productivity
Answer
Correct Answer:
The feel of the organization
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Change and uncertainty in the environment are usually associated with _____.
Centralization
Decentralization
A social entity
Effective
Answer
Correct Answer:
Decentralization
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By definition, an organization is considered _____ because it is made up of two or more people.
Efficient
A social entity
Effective
Answer
Correct Answer:
A social entity
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As organizations strive to obtain a competitive advantage, taking care of the customer is the ____.
Golden Marketing Rule
First law of business
Employee Rule
Synergy focus
Profit-Generating Code
Answer
Correct Answer:
First law of business
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As noted in the textbook, companies with multiple products commonly use _____ departments.
Function
Product or service
Customer
Territory
Matrix
Answer
Correct Answer:
Product or service
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As a source of opportunity for entrepreneurs, new knowledge ________.
Requires entrepreneurs be able to do something with that knowledge
A good way to increase employee morale
A source of innovation
An immoral way to coerce workers into greater productivity
Answer
Correct Answer:
Requires entrepreneurs be able to do something with that knowledge
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An organization that is examining its return on investment (roi) is using _____.
Flexible budgeting
Internal auditing
Trend analysis
Ratio analysis
External auditing
Answer
Correct Answer:
Ratio analysis
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An organization strives for internal efficiency with a(n) _____ strategy.
Integration
Diversification
Differentiation
Defensive
Cost leadership
Answer
Correct Answer:
Cost leadership
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An organization should adopt planning and strategic management to ____.
Decrease costs and increase synergy
Keep employees happy, encourage new ideas, and decrease costs
Provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage
Develop MBO, encourage new ideas, and increase profits
Provide encourage new ideas and increase organization diversity
Answer
Correct Answer:
Provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage
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According to weber, _____ is the exercise of control on the basis of knowledge.
Coaction
compromise
unity of command
bureaucracy
Synergy
Answer
Correct Answer:
bureaucracy
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According to mary parker follett, _____ involves invention.
domination
integration
coercion
Compromise
Answer
Correct Answer:
integration
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According to bureaucratic management, employees should be hired on the basis of _____.
The budget of a company
The political influence of an applicant
Educational background of an applicant
Answer
Correct Answer:
Educational background of an applicant
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According to bureaucratic management, _____ should supervise an organization to reduce favoritism.
Creditors
Business partners
Professional managers
Shareholders
Answer
Correct Answer:
Professional managers
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A(n) _____ works best in a stable organizational environment.
Loose organizational structure
Vertical structure
Organic structure
Horizontal structure
Loose organizational structure or an organic structure
Answer
Correct Answer:
Vertical structure
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A team finally matures into a fully functioning team at the _____ stage of development.
E-norming
Performing
De-storming
Conforming
Norming
Answer
Correct Answer:
Performing
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A task force is _____ committee(s) formed to solve a specific problem.
A standing
A permanent
A temporary
All of these
None of these
Answer
Correct Answer:
A temporary
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A systems view of management allows managers to ____.
View one part of the organization as different from other parts
Store and retrieve all types of information
Eliminate production bottlenecks
Manage employee attendance
Deal with the complex environment in which their companies operate
Answer
Correct Answer:
Deal with the complex environment in which their companies operate
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A supervisor's management function is to focus on ________.
Structuring individual workloads
It doesnot bridges the management ranks with the operating employees
Giving more break time to employees
Answer
Correct Answer:
Structuring individual workloads
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A supervisor should guard against the tendency to ________ employees.
Be open with
Demonstrate technical skills around
Create favorites among
Be flexible in scheduling
Be predictable
Answer
Correct Answer:
Create favorites among
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A standing plan is ________.
An ongoing plan that provides guidance for activities performed repeatedly
A plan that stands in place of a preferred plan in case of the failure of the latter
A one-time plan specifically designed to meet the needs of a unique situation
A flexible plan that sets out general guidelines for company strategy
Answer
Correct Answer:
An ongoing plan that provides guidance for activities performed repeatedly
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A network organization is an emerging business structure in which ________ collaborate.
Teams of employees
A company and its distributors
A group of companies
A group of managers
A group of divisions
Answer
Correct Answer:
A group of managers
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A list of critical incidents cites specific behaviors not ________.
Quantity of work
Job knowledge
Quality of work
Personality traits
Dependability
Answer
Correct Answer:
Personality traits
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A line-and-staff structure tends to work best for ____ organizations.
Medium and large size
Small to medium size
Informal
Flat
Tall
Answer
Correct Answer:
Medium and large size
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A key characteristic of an organization is that it has __________.
Purpose
Medium and large size
Small to medium size
Informal
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A high self-monitoring individual would tend to ________.
Be good at playing different roles
Have no skill in playing different roles
Have no experience in hiding her feelings
Have no skill in hiding her feelings
Answer
Correct Answer:
Be good at playing different roles
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A group of companies that band together to purchase goods or services is called a(n) ________.
Infomediary.
Procurement exchange.
Supply chain
Answer
Correct Answer:
Procurement exchange.
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A boundaryless organization is most likely to ________.
Encourage hierarchical structure.
Avoid using cross-hierarchical teams.
Discourage participative decision-making practices.
Use 360-degree performance appraisals.
Replace empowered teams with departments.
Answer
Correct Answer:
Use 360-degree performance appraisals.
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A ________ describes how a business will compete in its primary market.
Mission statement
Corporate strategy
Competitive advantage
Competitive strategy
Answer
Correct Answer:
Competitive strategy
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A _____ structure simultaneously groups people and resources by function and by product.
Matrix structure
Market structure
Product structure
Functional structure
Divisional structure
Answer
Correct Answer:
Matrix structure
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________ plans depend on daily or weekly schedules and focus on specific departments or employees.
Operational
Tactical
Strategic
Answer
Correct Answer:
Operational
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________ organizational design organizes people around the workflow.
Traditional
Open
Horizontal
Mechanistic
Closed
Answer
Correct Answer:
Horizontal
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________ is(are) another way of describing a vertical hierarchy.
An upward graph
An X-Y chart
A chain of command
A network structure
Answer
Correct Answer:
A chain of command
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_____ work toward a one-time product, disbanding once their work is completed.
Project and development teams
Work teams
Line departments
Staff departments
Answer
Correct Answer:
Project and development teams
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_____ will be responsible for maintaining and controlling computer networks within an organization.
Financial managers
Human resource managers
Production managers
Information technology managers
Marketing managers
Answer
Correct Answer:
Information technology managers
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_____ refers to the difference between planned and actual performance.
Decomposition
Variance
Scope validation
Scope creep
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_____ provides individuals and work units with a clear map to follow in future activities.
Controlling
Organizing
Leading
Planning
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_____ is the performance gain caused by two or more departments coordinating their efforts.
Synergy
Line of authority
Entropy
None
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_____ involves determining a structure for both individual jobs and the overall organization.
Organizing
Planning
Management
Conceptual skills
Answer
Correct Answer:
Organizing
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_____ control is the process of setting targets for an organizations expenditures.
Budgetary
Feedback
Organizational
Management
Answer
Correct Answer:
Budgetary
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_____ can be classified as internal to the organization or external.
Project stakeholders
Internal project stakeholders
Project stakeholder management
External project stakeholders
Answer
Correct Answer:
Project stakeholders
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The hawthorne studies were designed to measure the effect of the work _______ on productivity.
Environment
Specialization
Detail
Efficiency
Overall feedback
Answer
Correct Answer:
Environment
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According to _____, society maintains its stability through socialization.
Functionalism
Conflict theory
Symbolic interaction theory
Exchange theory
Answer
Correct Answer:
Functionalism
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_____ ratios indicate management's ability to generate a financial return on sales or investment.
Liquidity
Leverage
Profitability
Debt-equity
Current
Answer
Correct Answer:
Profitability
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Market research is typically ________.
Ongoing: You always do market research
Complete a year after product introduction
Complete prior to product introduction
Complete within six months after introduction
Complete when the product or service is introduced
Answer
Correct Answer:
Ongoing: You always do market research
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Many web sites seek to create, develop, and facilitate a ________.
Technology that is fast and complex
Site that appeals to a broad range of diverse visitors
Community of customers with similar interests
Site that provides a variety of information that most anyone can find useful
Answer
Correct Answer:
Community of customers with similar interests
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Many start-ups today ________.
Are integrating revenue-generating and philanthropy
Site that appeals to a broad range of diverse visitors
Community of customers with similar interests
Site that provides a variety of information that most anyone can find useful
Answer
Correct Answer:
Are integrating revenue-generating and philanthropy
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Managers who want creative and innovative employees should ________.
Focus on ends rather than means
Not place much emphasis on goals
Stress that there is only one path to a goal
Focus on means rather than ends
Answer
Correct Answer:
Focus on ends rather than means
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Managers who use goal-setting theory to motivate employees should ____.
Assign specific, challenging goals
Make sure workers truly accept organizational goals
Provide frequent, specific, performance-related feedback
All of the above
None of the above
Answer
Correct Answer:
All of the above
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Managers who fail to plan may ________.
Be adversely affected by change
Stimulate change
Be positively affected by change
Take advantage of change
Answer
Correct Answer:
Be adversely affected by change
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Managers in the ________ level of an organization are referred to as ""executives.""
Operational
Tactical
Functional
Strategic
Managerial
Answer
Correct Answer:
Strategic
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In the context of the reinforcement theory, reinforcers are ________.
Those consequences that immediately follow a behavior and increase the probability that the behavior will be repeated
Punishments or rewards that are given out for negative or positive employee behavior, respectively
The specific, unambiguous goals that have been set for employees as a standard for measuring their performance
The supervisors or managers who have the responsibility of monitoring and reinforcing desired employee behavior
Answer
Correct Answer:
Those consequences that immediately follow a behavior and increase the probability that the behavior will be repeated
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French management style tends to be ________ in style.
Permissive
Group oriented
Rule following
Autocratic
Answer
Correct Answer:
Autocratic
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As group size increases, ____________.
Communication becomes more difficult
Communication becomes more easy
Communication stays the same
Answer
Correct Answer:
Communication becomes more difficult
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An organization's capabilities identify ________.
What the organization knows
Who the organization is
Assets that the organization can rely on
What the organization can do
Answer
Correct Answer:
What the organization can do
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An organization's _____ is at the top of its goal hierarchy.
Mission statement
Strategic Goals
Strategic Plan
Answer
Correct Answer:
Mission statement
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_____ are new requirements imposed by management, government, or some external influence.
Opportunities
Charters
Problems
Directives
Answer
Correct Answer:
Directives
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_____ are methods for adapting the technical core to changes in the environment.
Flexible processes
Smoothing effects
Buffering techniques
Benchmarking tools
Answer
Correct Answer:
Flexible processes
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Group cohesion tends to be relatively strong at the _____ stage of team development.
Norming
Storming
Forming
Informing
Conforming
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Good examples of _____ decisions are strategic decisions.
Nonprogrammed
Programmed
Insignificant
Recurring
Structured
Answer
Correct Answer:
Nonprogrammed
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_____ is choosing a goal and developing a method or strategy to achieve a goal.
Controlling
Organizing
Leading
Planning
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_____ assumes that challenging, creative work will motivate employees to do their best.
Job self-actualization
Job equity
Job enrichment
Job enlargement
Answer
Correct Answer:
Job enrichment
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_____ are the costs associated with implementing or maintaining control.
Regulation costs
Value costs
Conversion costs
Sunk costs
Answer
Correct Answer:
Regulation costs
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_____ are responsible for the creation of tactical plans.
Middle managers
Group members
Employees
Owners
Answer
Correct Answer:
Middle managers
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_____ planning is conducted on a long-range basis by top managers.
Strategic
Tactical
Contingency
Operational
Answer
Correct Answer:
Strategic
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_____ are the amounts the corporation owes to various creditors.
Liabilities
Dividends
Equities
Profits
Answer
Correct Answer:
Liabilities
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_____ are most important at the top management level.
Conceptual skills
Human skills
Technical skills
None of these
Answer
Correct Answer:
Conceptual skills
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All organizations produce goods or services through the ________ process.
Transformation
Service
Manufacturing
Operations
Answer
Correct Answer:
Transformation
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A dual chain of command is the key characteristic of the ________ structure.
Matrix
Project
Team
Virtual
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A ________ is an assessment that defines jobs and the behaviors necessary to perform them.
Job description
Job specification
Job preview
Job analysis
Answer
Correct Answer:
Job analysis
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An organization is ________.
The physical location where people work
Any collection of people who perform similar tasks
A deliberate arrangement of people to accomplish some specific purpose
A group of individuals focused on profit-making for their shareholders
Answer
Correct Answer:
A deliberate arrangement of people to accomplish some specific purpose
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According to human relations management ____
Frank and Lilian Gilbreth
The contingency approach
Administrative management
Success depends on treating workers well
Answer
Correct Answer:
Success depends on treating workers well
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A(n) _____ is made up of one or more independent producers, wholesalers, retailers, and consumers.
Channel level
Conventional distribution channel
Franchise
Administered vertical marketing system
Corporate vertical marketing system
Answer
Correct Answer:
Conventional distribution channel
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A learning organization requires employees to ________.
Encode information to prevent competitors from stealing ideas
Collaborate with competitors
Make all ideas public
Share information and collaborate with one another
Answer
Correct Answer:
Share information and collaborate with one another
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A _____organization typically has a clear, simple chain of command from top to bottom.
Line organization
Organization chart
Matrix organization
Results in a strong corporate image and a uniform approach to customers
Answer
Correct Answer:
Line organization
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A ________ refers to the tendency to underestimate the time it will take to complete a task.
Regression fallacy
Planning fallacy
Deductive fallacy
Continuum fallacy
Answer
Correct Answer:
Planning fallacy
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_____ is the information that helps managers determine how to do better than others.
Analyzing the situation
Operational managers
Competitive intelligence
Empowerment
Answer
Correct Answer:
Competitive intelligence
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The stakeholder register is the output of the _____ process of project stakeholder management.
Initiating
Planning
Executing
Monitoring and controlling
Answer
Correct Answer:
Executing
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The project sponsor, project team and the support staff would be the _____ project stakeholders.
Issue log
Project manager
External
Internal
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Target's donation of 5% of its annual income to community support is an example of ________.
Corporate responsiveness
Social screening
Social engineering
Corporate philanthropy
Answer
Correct Answer:
Corporate philanthropy
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A narrow span of control ________.
Encourages employee autonomy
Is expensive because it adds levels of management
Simplifies vertical communication
Increases the speed of decision making
Discourages overly tight supervision
Answer
Correct Answer:
Is expensive because it adds levels of management
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A disadvantage of ________ departmentalization is poor communication across the different groups.
Geographic
Functional
Process
Customer
Answer
Correct Answer:
Functional
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In the bcg matrix, high-growth, weak-competitive-position businesses are called _____.
Dogs
Bears
Cash cows
Stars
Question marks
Answer
Correct Answer:
Question marks
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One method to become more efficient in managing your time is to ________.
Classify each activity or task as A, B, or C
Schedule more in one day than you can reasonably expect to finish
Enlist the aid of a management coach to keep you on task
Shorten deadlines so you will be pressed to complete tasks early
Answer
Correct Answer:
Classify each activity or task as A, B, or C
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An important tool for project scope management is _____.
Fast tracking
Crashing
A Gantt chart
A work breakdown structure
Answer
Correct Answer:
A work breakdown structure
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________ are the building blocks of business.
Contracts
Personal relationships.
Letters of agreements.
Networks
Loans
Answer
Correct Answer:
Contracts
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A _____ is usually not necessary to the scrum method.
Team contract
Velocity estimate
Gantt chart
Product backlog
Answer
Correct Answer:
Team contract
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When data is analyzed and processed, it becomes ________.
A system
Information
Fact
A structure
Answer
Correct Answer:
Information
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The business case includes information on _____.
The business need for the project
The project objective,high-levelrequirements, and timeand cost goals
Relevant governmentor industry standards
Policies, procedures,guidelines, and systems that influencea project’s success
Answer
Correct Answer:
The project objective,high-levelrequirements, and timeand cost goals
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Social responsiveness refers to the capacity of a firm to ________.
Differentiate between right and wrong
Follow all government regulations
Address some pressing public need
Be a role model for other organizations
Answer
Correct Answer:
Address some pressing public need
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Social obligation is the obligation of a business to meet its ________.
Social and technological responsibilities
Economic and social responsibilities
Technological and economic responsibilities
Economic and legal responsibilities
Answer
Correct Answer:
Economic and legal responsibilities
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The building of a bridge would be a type of ________.
Unit production.
Mass production.
Process production.
Flow production
Answer
Correct Answer:
Unit production.
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The ____ structure is considered the simplest and the oldest form of organizational structure.
Cross-functional team
Matrix
Line
Line-and-staff
Formal
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The improvement of the product and process in the scrum method is discussed at the _____.
Sprint reflection meeting
Sprint review meeting
Kick-off meeting
Daily Scrum meeting
Answer
Correct Answer:
Sprint reflection meeting
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To make effective decisions in today's fast-moving world, managers need to ________.
Build organizations that shun complexity
Know when it is time to call it quits
Ignore cultural differences
Build organizations that rely on their past successes
Answer
Correct Answer:
Know when it is time to call it quits
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Functional departmentalization is used to divide an organization _______.
Quicker responsiveness
Span of control
Based on a group's activities
Chain of command
Answer
Correct Answer:
Based on a group's activities
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Fayol's ____________ principle says that tasks should be divided into areas of specialization.
Departmentalization
Comparative advantage
Division of labor
Centralization
Answer
Correct Answer:
Division of labor
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The personal secretary of a top manager may have ________.
Power but not authority
Authority but no power
Power and authority
Line authority but not staff authority
Answer
Correct Answer:
Power but not authority
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A budget is a formal financial _____.
Audit
Summary
Projection
Scorecard
Statement
Answer
Correct Answer:
Projection
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Management by walking around (mbwa) has several limitations including ___________.
Stereotypes
Focus
A deeper understanding of the business
Engagement
Improved safety
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The ima's ethical standards include all of the following except ________.
Competence
Integrity
Credibility
Confidence
Answer
Correct Answer:
Confidence
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The control process assumes that ________.
Mployees require clear directions from management
Employees are under-qualified and require training
Performance standards are already in place
Employee monitoring costs are part and parcel of doing business
Answer
Correct Answer:
Performance standards are already in place
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The ________ process in project management focuses on devising how the project will be executed.
Planning
Executing
Team building
Monitoring
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The _____ is the discount rate that results in an npv of zero for a project.
Required rate of return
Capitalization rate
Internal rate of return
Discount rate
Answer
Correct Answer:
Internal rate of return
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Productivity equals _____.
Goods and services produced, divided by labor, capital, energy, and materials
Labor, energy, and capital, divided by goods, services, and materials
Goods and services and energy and materials, divided by labor and capital produced
Energy and materials, divided by labor and capital
Answer
Correct Answer:
Goods and services produced, divided by labor, capital, energy, and materials
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Operational planning is done by _____ managers.
First line
Middle
Team leader
All of the above
Answer
Correct Answer:
First line
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Job enrichment is the process of ________.
Periodic shifting of an employee from one task to another with similar skill requirements at the same organizational level
Expansion of jobs by increasing the degree to which the worker controls the planning, execution, and evaluation of the work
Redistribution of power within the organization through work councils and board representations
Distribution of a significant degree of power between subordinates and supervisors
Answer
Correct Answer:
Expansion of jobs by increasing the degree to which the worker controls the planning, execution, and evaluation of the work
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A hierarchy culture has a(n) ____.
Internal focus and most values
External stakeholders
Community standards
Risk-taking
Answer
Correct Answer:
Internal focus and most values
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__________ involves setting the organization's vision, goals, and objectives.
Planning
Controlling
Organizing
Leading
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A _____ is a tool used in quality management.
Probability Matrice
Checklist
Critical Path Analysis
Request for Proposal.
Answer
Correct Answer:
Checklist
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Work teams composed of individuals from various functional specialties are known as ________ teams.
Cross-control
Cross-training
Cross-functional
Cross-command
Answer
Correct Answer:
Cross-functional
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To be effective, an employee involvement program must ________.
Rightsize the company by eliminating obsolete positions
Incorporate the unique demands of different cultures
Mandatorily establish work councils in the company
Eliminate the influence of employees in managerial decision making
Answer
Correct Answer:
Incorporate the unique demands of different cultures
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With integrative conflict resolution, _____.
The time in which each task should be completed for a project
Deal with the complex environment in which their companies operate
To find the one best way to perform each task
Both parties work together to create an alternative solution that includes shared preferences
Answer
Correct Answer:
Both parties work together to create an alternative solution that includes shared preferences
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The final three activities of the human resource management process ensure ________.
That employees are continuously provided with up-to-date knowledge and skills
That the organization retains competent and high-performing employees
That the organization selects and trains competent employees
The best compensation packages for the new hires
Answer
Correct Answer:
That the organization retains competent and high-performing employees
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The ________ is drawn from selected subgroups of a target population.
Questionnaire.
Neutral question.
Stratified random sample.
Random sample
Answer
Correct Answer:
Stratified random sample.
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The _____ tells managers that what works in one organizational situation might not work in others.
Contingency view
Enablers
Controlling
All of these
Answer
Correct Answer:
Contingency view
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An important activity in ________ is taking corrective action.
Strategy evaluation
Strategy implementation
Strategy formulation
Strategy leadership
All of the above
Answer
Correct Answer:
Strategy evaluation
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There are three kinds of ____ plans. they are single-use plans, standing plans, and budgets.
Strategic
Tactical
Operational
MBO
Answer
Correct Answer:
Operational
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A company's strategic weapon is any product, service, or other attribute it has that ________.
Gives it an edge over its competitors
Identifies problems that the company has
Identifies the potential of employees
Helps diversify the company
Answer
Correct Answer:
Gives it an edge over its competitors
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A kick-off meeting involves ________.
Project stakeholders meeting one another to review the project charter
The project manager assessing the outcomes of the project and measuring its effectiveness
The project team convening together to submit a proposal for a project
Project stakeholders meeting before the executing process is started
Answer
Correct Answer:
Project stakeholders meeting one another to review the project charter
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Managers, in today's work environment, rely less on _____ and more on _____ leadership.
Autocratic; empowering
Generating ;profit
Conceptual, human
Bureaucratic organizations;technical
Answer
Correct Answer:
Autocratic; empowering
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Job specialization can result in ____
High job satisfaction
Employee boredom
Low employee turnover
Complicated job designs
Low absenteeism
Answer
Correct Answer:
Employee boredom
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In order to maximize a firm's global human resources, ihr managers need to ________.
Promote the role of women in international management
Develop line supervisors through extensive training programs
Acquire low-cost resources
Promote their organizations through word-of-mouth communication
Answer
Correct Answer:
Promote the role of women in international management
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If a firm pursues only a differentiation strategy, it is most likely a(n) _____ organization.
Organic
Mechanistic
Integrated
Centralized
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____ estimates involve estimating individual activities and summing them to get a project total.
Actual estimates
Parametric estimates
Bottom-up estimates
Analogous estimates
Answer
Correct Answer:
Bottom-up estimates
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Employees who use the flextime option have to ________.
Work from the office for three days of the week
Work from home on a relatively permanent basis
Work from the office based on a schedule fixed with the compatible partner they function with
Work from the office during the common core period and put in the extra hours per their convenience
Work from home only two days a week
Answer
Correct Answer:
Work from the office during the common core period and put in the extra hours per their convenience
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All of the following are examples of human resource specialties except ________.
Financial advisor
Job analyst
Compensation manager
Labor relations specialist
Answer
Correct Answer:
Financial advisor
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A _____ typically has a clear, simple chain of command from top to bottom.
Organization chart
Line organization
Matrix organization
Tends to have a uniform customer approach across the front lines
Answer
Correct Answer:
Line organization
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____ occurs when a company sells domestically produced products to customers in foreign countries.
Direct foreign investment
Franchising
Licensing
Exporting
Cooperative contract
Answer
Correct Answer:
Exporting
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____ is characterized by simple, easy-to-learn steps; low variety; and high repetition.
Job consistency
Job specialization
Task reengineering
Standardization
Task homogeneity
Answer
Correct Answer:
Job specialization
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Teams are typically required when ____.
Tasks require multiple perspectives
Team performance rather than individual performance
Cohesive groups have lower turnover.
Cross-training is less appropriate for teams of highly skilled workers
Answer
Correct Answer:
Tasks require multiple perspectives
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Reality mining is __________.
A metric that indicates the percentage of website users who have decided to click on an ad in order to visit the website or Web page associated with it.
The process of identifying one's attitude toward a brand by assessing the context or emotion of one's comments
The financial value of a customer throughout the lifetime of the relationship
The collection and analysis of machine-sensed environmental data pertaining to human social behavior with the goal of identifying predictable patterns of behavior
Answer
Correct Answer:
The collection and analysis of machine-sensed environmental data pertaining to human social behavior with the goal of identifying predictable patterns of behavior
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Planning includes tasks related to each of the ____ project management knowledge areas.
Nine
Ten
Six
Seven
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One of the main tasks normally involved in project initiation is to identify project ____.
Stakeholders
Critics
Analysts
Shareholders
Answer
Correct Answer:
Stakeholders
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Modular organizations ____.
Outsources all but the core business activities they can perform best
Correct allows work to be done by highly qualified specialists
All of these statements about matrix departmentalization are true.
Leads to faster decision making and more satisfied customers and employees
Answer
Correct Answer:
Outsources all but the core business activities they can perform best
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Modern information systems _____ an organization's need for hierarchy and _____ its efficiency.
Artificial intelligence.
Accuracy; reliability
Decrease; increase
Real-time
Answer
Correct Answer:
Decrease; increase
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Management by objectives is a mechanism of control with ________ organizational control systems.
Input
Clan
Output
Behavior
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Installing computer virus protection software and firewalls is a form of _____.
Contingency planning
Static planning
Strategic planning
Executive planning
Tactical planning
Answer
Correct Answer:
Contingency planning
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In the context of teams, _____ work groups have no managerial responsibilities.
Traditional
Liaison
Advisory
Stabilization
Answer
Correct Answer:
Traditional
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If done well, the _________ can produce several releases of useful software.
Agile approach
Agile method
None of these
Answer
Correct Answer:
Agile approach
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Identification of the direct goals of a project requires ________.
A reading of the project structure
A reading of the project proposal
A reading of the budget
A reading of the WBS
Answer
Correct Answer:
A reading of the project proposal
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External customers are often best for evaluating an employee's ________.
Interpersonal behaviors
Job performance
Completion of job requirements
Teamwork skills
Answer
Correct Answer:
Interpersonal behaviors
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Efficiency refers to ________.
The relationship between inputs and outputs.
High efficiency and high effectiveness.
Direct and oversee the work of others.
Quality of the employee-supervisor relationship.
Answer
Correct Answer:
The relationship between inputs and outputs.
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Disciplinary action is helpful to the organization because ________.
Employees know what to do to correct their undesirable behavior
Disciplined employees are less likely to leave the organization
The manager will monitor the disciplined employee more closely
After the first rule violation, problem employees are eliminated from the organization
Answer
Correct Answer:
Employees know what to do to correct their undesirable behavior
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Control can be thought of as a causal variable because ________.
The results of control efforts cannot be negative or harmful for any organization
The results of control efforts can inform and improve the planning process of the organization
The results of control efforts dictate the structures of all other organizations within an industry.
The results of control efforts are in no way related to planning and organizing
Answer
Correct Answer:
The results of control efforts can inform and improve the planning process of the organization
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Best practices are organized into three levels: project, program, and ____.
Portfolio cost budgeting process control
Evolutionary
Outcomes
Portfolio
Answer
Correct Answer:
Portfolio
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As the size of a group increases, the output of ________.
Each group member tends to increase
Each group member tends to decrease
The group decreases
The group stays the same
Answer
Correct Answer:
Each group member tends to decrease
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__________ is an important component in labeling theory.
The death rate
The birth rate
Self-control
Reputation
Answer
Correct Answer:
Reputation
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________ helps people find better solutions to problems using innovative problem-solving methods.
Planning
Creativity
Organization
Structure
Answer
Correct Answer:
Creativity
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_____ are an output of the executing process of project integration management.
Initiating
Stakeholders
Deliverables
User stories
Answer
Correct Answer:
Deliverables
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____ should serve as the foundation for deciding which projects to pursue.
Strategic planning
Project managers
Successful past projects
Employee abilities
Answer
Correct Answer:
Strategic planning
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Decentralization ____
Is the collection of activities that transform inputs into outputs that customers value.
Is described by none of these
Leads to faster decision making and more satisfied customers and employees
Functional departmentalization allows work to be done by highly qualified specialists
Answer
Correct Answer:
Leads to faster decision making and more satisfied customers and employees
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_____ create self-fulfilling stereotypes.
Minority group
Labels
Dominant
Scapegoat
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_____ are the behaviors expected of people who have a particular status.
Roles
Role strain
Play
Role conflict
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A candy manufacturer would increase both efficiency and effectiveness by making ________.
High efficiency and high effectiveness
Better candy at a lower cost
Doing things right.
Increase efficiency without increasing effectiveness
Answer
Correct Answer:
Better candy at a lower cost
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__________ is choosing among two or more alternatives.
Contingency planning
Decision-making
Organizational selection
Utility analysis.
Answer
Correct Answer:
Decision-making
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