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Six Sigma Quality Management MCQ

Which tool uses symbols such as rectangles, diamonds, and arrows?

Check sheets

Pareto charts

Fishbone diagrams

Process diagrams

Answer

Correct Answer: Process diagrams

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_______ show the magnitude of problems from biggest to smallest.

Check sheets

Pareto charts

Fishbone diagrams

Process diagrams

Answer

Correct Answer: Pareto charts

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_______ allow users to determine the frequencies of specific problems.

Check sheets

Pareto charts

Fishbone diagrams

Process diagrams

Answer

Correct Answer: Check sheets

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The fours M’s—material, machine, methods, and manpower—are used in _______.

Check sheets

Pareto charts

Fishbone diagrams

Process diagrams

Answer

Correct Answer: Fishbone diagrams

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“Has a basic understanding of Six Sigma methodology” best describes a _______.

Yellow belt

Green belt

Black belt

Master black belt

Answer

Correct Answer: Yellow belt

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To _______ qualityis to prepare a data collection plan and use check sheets to organize the dat

Define

Measure

Analyze

Control

Answer

Correct Answer: Measure

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To _______ qualityis to continue to monitor the process to ensure that performance levels are maintaine

Define

Measure

Analyze

Control

Answer

Correct Answer: Control

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“The measure of quality is the price of nonconformance” is specifically associated with which of the following?

Deming

Crosby

Juran

Baldrige

Answer

Correct Answer: Crosby

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The quality trilogy of quality planning, control, and improvement is specifically associated with which of the following?

Deming

Crosby

Juran

Answer

Correct Answer: Juran

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“Drive out fear” is specifically associated with which of the following?

Deming

Crosby

Juran

Baldrige

Answer

Correct Answer: Deming

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“Adopt and institute leadership” is specifically associated with which of the following?

Deming

Crosby

Juran

Baldrige

Answer

Correct Answer: Deming

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“The system of quality is prevention” is specifically associated with which of the following?

Deming

Crosby

Juran

Baldrige

Answer

Correct Answer: Crosby

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A U.S.quality award with the objective to stimulate firms to improve quality and productivity is specifically associated with which of the following?

Deming

Crosby

Juran

Baldrige

Answer

Correct Answer: Baldrige

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“It’s all about reducing waste” best describes which term?

DPMO

Six Sigma

Lean

OFD

Answer

Correct Answer: Lean

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At six standard deviations above the mean, a defect would occur about _______ times per million observations.

3.4

1000

10,000

Answer

Correct Answer: 3.4

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Offering the right service to customers at the right time, for the right price. Also referred to as yield management is known as _____ .

Yield Management

Acceptable Quality Level

Acceptance Sampling

None of these

Answer

Correct Answer: Yield Management

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Six Sigma helps to achieve a firm’s strategic initiatives, while at the same time resolving trade-offs.

True

False

Answer

Correct Answer: True

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Which of the correct statements about root cause analysis ?

Brainstorming the potential causes for a problem within the 4 Ms. Each branch on one of the four diagonals represents one potential cause

A quality philosophy that helps to achieve a firm’s strategic initiatives, while at the same time resolving trade-offs that can exist

Offering the right service to customers at the right time, for the right price. Also referred to as yield management

None of these

Answer

Correct Answer: Brainstorming the potential causes for a problem within the 4 Ms. Each branch on one of the four diagonals represents one potential cause

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Revenue Management offers the right service to customers at the right time, for the right price.

True

False

Answer

Correct Answer: True

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Process Maps necessary first step when _______ any manufacturing or service process.

Evaluating

Implement

Processing

None of these

Answer

Correct Answer: Evaluating

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Process Diagrams use rectangles representing process action elements and ovals representing wait periods .

True

False

Answer

Correct Answer: True

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Pareto Principle refers to Juran’s thinking that 20% of something is typically responsible for _______ of the results

40%

50%

60%

80%

Answer

Correct Answer: 80%

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Pareto Charts chart showing the magnitudes of problems, from biggest to smallest .

True

False

Answer

Correct Answer: True

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Opportunities for a Defect to Occur refers to the ______ of defects that can occur per unit .

Minimum number

Average number

Maximum number

None of these

Answer

Correct Answer: Maximum number

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Lean Six Sigma is also known as Lean Six refers to the combination practice of lean with ______.

Six Sigma

Lean Six

Simple Sigma

None of these

Answer

Correct Answer: Six Sigma

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ISO Standards developed by the international organization for standardization in response to market demand, and are based on consensus among the member countries.

True

False

Answer

Correct Answer: True

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_______ is a family of international environmental management standards, adopted by ISO in 1997 .

ISO Standards

ISO 14000

ISO 9000

Both a & c

Answer

Correct Answer: ISO 14000

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ISO 9000 is a series of five international quality standards, adopted by ISO in ______ .

1985

1983

1982

1987

Answer

Correct Answer: 1987

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4 Ms is the four groups of causes—Material, Machine, Methods, and Manpower—used in cause-and-effect diagrams .

True

False

Answer

Correct Answer: True

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Flow Diagrams are also called process ______ .

Maps

Flow diagrams

Both a & b

None of these

Answer

Correct Answer: Both a & b

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Fishbone Diagrams are used in _______ the causes of the problem.

Brainstorming

Flow Diagrams

Both a & b

None of these

Answer

Correct Answer: Brainstorming

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The Dmaic Improvement Cycle is an important element of Six Sigma. Consists of a sequence of five steps necessary to drive process improvements.

True

False

Answer

Correct Answer: True

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Deming’s Theory of Management is responsible for _____ that make organizations work; they must also be held responsible for the organization’s problems.

Creating the systems

Creating the SW

Creating the HD

Creating the tag

Answer

Correct Answer: Creating the systems

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DPMO. is a standard performance metric used in Six Sigma .

True

False

Answer

Correct Answer: True

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CTQ stands for _____ .

Critical-to-Quality Characteristics

Customer Quality Characteristics

Charge of Quarters

None of these

Answer

Correct Answer: Critical-to-Quality Characteristics

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Check Sheets allow users to determine frequencies for specific problems.

True

False

Answer

Correct Answer: True

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Cause-and-Effect Diagrams are also called ______ .

Fishbone diagrams

Ishikawa diagrams

Both a & b

None of these

Answer

Correct Answer: Both a & b

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Baldrige Quality Award Signed into law on August 20, _______

1981

1987

1980

1988

Answer

Correct Answer: 1987

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