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Sustainability, Performance and Corporate Strategy MCQ

Sustainability, Performance and Corporate Strategy MCQ

1. Warranty claims per units sold is a measure for which performance category?

Answer

Correct Answer: Quality

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2. When the operations strategy category of inventoryattempts to have high inventories in orderto avoid stockouts, then the inventory strategyis aligned with which strategy?

Answer

Correct Answer: Customer service strategy

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3. Which is NOT one of the three competitive dimensions?

Answer

Correct Answer: Economies of scale

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4. Which is NOT one of the three P’s of the triple bottom line?

Answer

Correct Answer: Productivity

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5. An ethical act that creates the greatest good for the greatest number of people defines which of the following?

Answer

Correct Answer: Utilitarianism

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6. Which is NOT one of the balanced scorecard’s four main categories?

Answer

Correct Answer: Cost

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7. Average time between product failures is a measure for which performance category?

Answer

Correct Answer: Quality

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8. Call center capability is a measure for which performance category?

Answer

Correct Answer: Customer Service

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9. Net profit margin is a measure for which performance category?

Answer

Correct Answer: Financial

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10. Which production control system activity aligns with the customer service strategy?

Answer

Correct Answer: Use of Internet and cloud-based systems

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11. When the operations strategy of logistics is to use centralized distribution centers, logistics is aligned with which strategy?

Answer

Correct Answer: Cost strategy

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12. When the operations strategy of process design is to utilize state-of-the-art equipment, process designtends to bealigned with which strategy?

Answer

Correct Answer: Quality strategy

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13. When the operations strategy of product design is to concentrate on improving older products, then product designtends to bealigned with which strategy?

Answer

Correct Answer: Cost strategy

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14. Economies of scale help a firm achieve _______.

Answer

Correct Answer: Low-cost strategy

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15. _______ is the process of determining a firm’s long-term goals, plans, and policies.

Answer

Correct Answer: Strategic planning

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16. Utilitarianism acts that creates the greatest good for the greatest number of people .

Answer

Correct Answer: True

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17. A firm’s efforts to provide social, environmental, and economic benefits to stakeholders is known as ______.

Answer

Correct Answer: Triple Bottom Line

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18. Which of the correct statements about Sustainability ?

Answer

Correct Answer: Doing the right social and environmental things in ways that make economic sense

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19. Strategy Trade-Offs is when doing more of one activity requires doing less of something else, creating the need for a compromise.

Answer

Correct Answer: True

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20. A description of how the firm intends to compete, or provide value to its customers, both now and into the future is known as ______ .

Answer

Correct Answer: Strategy

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21. Strategic Planning is the process of determining a firm’s long-term goals, plans, and policies.

Answer

Correct Answer: True

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22. A ratio of outputs to one input is known as ______ .

Answer

Correct Answer: Single-Factor Productivity

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23. Service Recovery is an equitable compensation or arrangement to compensate for a service failure.

Answer

Correct Answer: True

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24. ______ is a graphical representation of the progress over time of some entity.

Answer

Correct Answer: Scorecarding

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25. Some actions are simply right, without any regard to the consequences

Answer

Correct Answer: Rights and Duties

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26. A calculation of the change in productivity from one period to the next, divided by the original productivity is known as _______ .

Answer

Correct Answer: Productivity Growth RateTerm

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27. Criteria that tell managers how the company is doing, and what needs to be fixed to enable the firm to accomplish its objectives is known as ______ .

Answer

Correct Answer: Performance Measures

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28. The set of decisions made within the operations function to support the overall mission and strategy of the firm is known as ______ .

Answer

Correct Answer: Operations Strategies

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29. A ratio of outputs to multiple inputs is known as _____ .

Answer

Correct Answer: Multiple-Factor Productivity

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30. Mission Statement is a statement that provides direction for the firm’s strategic plan.

Answer

Correct Answer: True

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31. Fair Trade Products are products that are manufactured or grown by a disadvantaged producer in a developing country .

Answer

Correct Answer: True

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32. Economies of Scale is a condition that is created when purchasing and manufacturing in bulk to _____ .

Answer

Correct Answer: Reduce per-unit costs

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33. Dashboards are web-based scorecards.

Answer

Correct Answer: True

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34. The collective capabilities or skill sets possessed by the firm that distinguish it from its competitors is known as _____ .

Answer

Correct Answer: Core Competencies

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35. Big Data Analytics is used when organizations analyze a huge array of data using predictive modeling techniques.

Answer

Correct Answer: True

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36. Balanced Scorecard introduced by ______ .

Answer

Correct Answer: Both a & b

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