General People Management MCQs

1. An employee makes a racial remark about another co-worker. The racism is obvious and malicious. What action should you take?

2. In many industries women tend to be promoted up to 90 % less than men. This phenomenon is called:

3. Non-Exempt employees must be paid for hours worked overtime.

4. When there is tension amongst your team, which is a good solution?

5. A leader __________.

6. A direct report comes to you and says they are being sexually harassed by a member of senior management. You have heard rumors that this particular employee has been looking for ways to get paid time off and you suspect this is a ploy. What should you do?

7. An employee is talking on the phone while looking up information in Google and taking notes. This is an example of

8. An organization's "vision" is...

9. When a staff member complains about something job related, you should...

10. You encounter a customer who is loudly arguing and asking to see a manager. First thing you do:

11. True or false? As a supervisor, when assisting in an investigation, it is best to keep information confidential.

12. Suppose there is a lot of attrition in your team. What would you do first?

13. True or false? Open communication does not promote trust.

14. True or false? It only takes one employee to destroy team dynamics and productivity.

15. When delegating work it is best to delegate to the:

16. Your team is upset due to a change in direction imposed by the business, you should...

17. Two of your employees are arguing in front of a customer. What should you do?

18. True or false? Infrequent communication can cause fear.

19. You receive a customer complaint that one of your subordinates is being RUDE. You:

20. Which is the best definition of Workplace Harassment?

21. True or false? Gossip in the workplace is common, and will not harm anyone or violate company policy.

22. If your company takes pride in being an EOE, this means

23. Motivation can only be achieved through compensation.

24. Which is not a characteristic of a good Manager?

25. When motivating your team it is best to:

26. If the white-male-dominated finance company begins to hire women and people with diverse backgrounds for management positions, it's an effort to

27. What do you do when your boss does not respond to an email you feel is important?

28. What would NOT be a competency for a team manager?

29. A manager from another department tells you that your management style lacks originality. What should you do?

30. When recruiting for a new position, which statement is true?

31. True or False? Sexual Harassment is generally tolerated when it is viewed as a joke.

32. An Employee can best be viewed as:

33. Before terminating an employee it is best to:

34. A salary means...?

35. What would be the best solution when terminating an employee?

36. Which is NOT the best solution when dealing with a performance concern?

37. Name a feature of an organization's CULTURE:

38. Customer service rule #1, the consumer is always...

39. It requires a degree to properly manage people.

40. What does not motivate employees?

41. Productivity is measured by which factors?

42. When managing others it is best to:

43. Which of the following value dimension has a focus that looks at the value of the self versus the group?

44. BENCHMARKING, as a business management technique, is

45. If you do the morally right thing and report on your boss if you know he is involved in illegal practices, you RISK being known as a _____________ in the industry.

46. According to Family and Medical Leave Act men are entitled to parental leave just as women are entitled to pregnancy leave.

47. Refusal to hire a person with a disability is AGAINST THE LAW if

48. One of the cheapest ways to motivate team members may be:

49. All of these are great inspirational leadership tools EXCEPT:

50. Hiring a good fit for your company is not important. You can always mold them into being the employee you want them to be.

51. It is important to thoroughly understand company policies, rules, and regulations as it pertains to your team.

52. Which of the following is the best way to resolve employee conflicts?

53. How can you satisfy customers?

54. True or false? Effective listening skills is important for a manager to have.

55. The organization's MISSION statement

56. People management skills include the following...

57. Where is the proper place to discipline employee?

58. In a meeting with an external client, one of your directs makes a negative comment about your internal processes. When is an appropriate time to give negative feedback to the employee?

59. Micromanagement is:

60. What is the best way to get a group to buy into a great idea?

61. Which is not a factor in increasing employee engagement?

62. Which may be considered discrimination?

63. A performance appraisal can be effective when:

64. Competency model is

65. Which of the following is not an important consideration when holding team meetings?

66. Which is a factor in building a team environment?

67. True or False : Most managers select employees according to the skills needed for the role, but great managers select people for their talent.

68. You witness an employee say something inappropriate to another team member.

69. During an interview, a candidate starts to tell you about the worst boss they ever had. You should:

70. Which best defines Employee Development?

71. When a new employee comes on board, which is not recommended?

72. When employee reports an incident such as harassment, it is important to notify:

73. The company's STAKEHOLDERS are

74. Leadership is different from management in what way?

75. What is the best time of the year to give an employee a feedback?

76. The company's SHAREHOLDERS are people who invested in this company, while its STAKEHOLDERS are all those affected by the company.

77. A risk of having a discrimination law suit can most likely occur when:

78. An employee is spreading rumors about a co-worker. You should:

79. The values and behaviors that describe the unique social and psychological environment of an organization is its

80. Which is the best way to leave off during an interview?

81. Goals set for team members should be:

82. Which of the following may not be included in a company's Annual Performance Appraisal processes?

83. When conducting an employment interview, it is legal to inquire about:

84. Out of these four, the best approach to planning/management is

85. If a manager chooses to try relationship-oriented management style as opposed to task-oriented (s)he will

86. Which of the following is not a characteristic of a SMART goal?

87. What's the most important element of an effective goal set in a coaching conversation?

88. Some of the key competencies for the HR manager would be:

89. Employees with high potential should not

90. Union is to strike as Company is to __________.

91. Which of the following statements is NOT true regarding leaders and managers?

92. If a Catholic school would not hire a Jewish teacher for a position based on his religious belief:

93. The 2 lowest (bottom) needs in Maslow's Hierarchy are

94. Referring to a direct report as a "Millennial," or a "Baby Boomer" is never appropriate in the workplace because it refers to the age of the person and could indicate an improper focus on age.

95. Mid-level managers consist of:

96. Which is the process for settling labor disputes?

97. When an employee is suspected of violating a policy,

98. Which behavior theory claims there is no best way to organize a corporation, lead a company, or make decisions?

99. True or false? The best way to solve a problem is to cure the symptoms first.

100. What is the fundamental task of management?

101. When leading effective change, which are the steps involved?

102. What is the single largest reason for the decline of existing organizations?