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Basic People Management MCQ

1. When leading effective change, which are the steps involved?

Unfreeze, Change, Refreeze

Unfreeze, Change, Evaluate

Stop, Change, Move on

Stop, Implement, Follow up

Answer

Correct Answer: Unfreeze, Change, Refreeze

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2. What is the fundamental task of management?

It always depends on the type of business that is being managed.

To turn a profit

To explain what needs to be done and how.

All of the above

Make people capable of joint performance

Answer

Correct Answer: Make people capable of joint performance

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3. True or false? The best way to solve a problem is to cure the symptoms first.

False

True

Answer

Correct Answer: False

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4. Which behavior theory claims there is no best way to organize a corporation, lead a company, or make decisions?

Complexity Theory

Organizational Theory

Contingency Theory

Institutional Theory

Dependency Theory

Answer

Correct Answer: Contingency Theory

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5. When an employee is suspected of violating a policy,

Confront employee right away

Contact a Lawyer

Set a meeting with HR

Check your Employee Handbook

Answer

Correct Answer: Check your Employee Handbook

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6. Which is the process for settling labor disputes?

A meeting with HR

Arbitration

Mediation

Collective Bargaining

Answer

Correct Answer: Arbitration

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7. Mid-level managers consist of:

general managers, branch managers and department managers

Directors and project managers

Team Leads and Assistant managers only

general managers, department managers and assistant managers

Answer

Correct Answer: general managers, branch managers and department managers

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8. Referring to a direct report as a "Millennial," or a "Baby Boomer" is never appropriate in the workplace because it refers to the age of the person and could indicate an improper focus on age.

True. It is best to pretend that each employee is exactly the same as each other and to avoid any references to their actual differences at all costs.

True. Age discrimination cases can be avoided if no one in the workplace ever refers to any employee's age.

False. While it is best to never needlessly refer to demographic differences in employees, there may be legitimate reasons for discussing an employee's age bracket in the context of the workplace.

True. These terms are rude and have no value in any aspect of running a modern business.

Answer

Correct Answer: False. While it is best to never needlessly refer to demographic differences in employees, there may be legitimate reasons for discussing an employee's age bracket in the context of the workplace.

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9. If a Catholic school would not hire a Jewish teacher for a position based on his religious belief:

it's illegal to discriminate against Jews

it can be lawfully justified by Bona Fide Occupational Qualification

it can be lawfully justified by Persons with Disabilities Employment Act

it's illegal because its discrimination based on religion

Answer

Correct Answer: it can be lawfully justified by Bona Fide Occupational Qualification

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10. Which of the following statements is NOT true regarding leaders and managers?

The leader inspires trust whereas the manager relies on control.

The leader innovates whereas the manager administers.

The leader asks "what" and "why," whereas the manager asks "how" and "when."

Concepts "leader" and "manager" have the same meaning.

Answer

Correct Answer: Concepts "leader" and "manager" have the same meaning.

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11. Union is to strike as Company is to __________.

suspension

lockout

picketing

litigation

deadlock

Answer

Correct Answer: lockout

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12. Employees with high potential should not

Be encouraged to develop new skills

Be subject to change

Be encouraged to stick to what they do best

Change departments

Answer

Correct Answer: Be encouraged to stick to what they do best

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13. Some of the key competencies for the HR manager would be:

Recruiting new staff, Monitoring benefits, Scheduling training sessions

High School Diploma or GED and College degree

Customer satisfaction, Teamwork, Product knowledge

Relationship management, Organizational leadership and navigation, Communication

Answer

Correct Answer: Relationship management, Organizational leadership and navigation, Communication

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14. What's the most important element of an effective goal set in a coaching conversation?

Complexity

Salinity

Actionability

Measurability

Answer

Correct Answer: Measurability

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15. If a manager chooses to try relationship-oriented management style as opposed to task-oriented (s)he will

focus on building working relationships with the managers of competing teams

focus on couples' counseling

focus more on the people doing the work than on the task at hand

focus on female-male interaction within the team

Answer

Correct Answer: focus more on the people doing the work than on the task at hand

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16. Out of these four, the best approach to planning/management is

preactive

reactive

interactive

inactive

Answer

Correct Answer: interactive

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17. When conducting an employment interview, it is legal to inquire about:

marital status

date of birth

family illnesses history

preceding salary history

number of children

Answer

Correct Answer: preceding salary history

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18. Which of the following may not be included in a company's Annual Performance Appraisal processes?

HR reviews forms

Managers can change review after meeting with employee

Managers meet with Employees

Deadlines are set

Answer

Correct Answer: Managers can change review after meeting with employee

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19. Goals set for team members should be:

Specific, Measurable, Applicable, Real, Timely

Specific, Memorable, Attainable, Reoccurring, Time-based

Significant, Measurable, Accurate, Relevant, Timely

Specific, Measurable, Attainable, Relevant, Time-Bound

Answer

Correct Answer: Specific, Measurable, Attainable, Relevant, Time-Bound

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20. Which is the best way to leave off during an interview?

Explain next steps

Tell employee if they are advancing in the interview process

Provide HR info to follow up

Tell them if they are not right for the job

Answer

Correct Answer: Explain next steps

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21. The values and behaviors that describe the unique social and psychological environment of an organization is its

Long-Term Goals

Mission Statement

Vision

Culture

Motivation

Answer

Correct Answer: Culture

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22. An employee is spreading rumors about a co-worker. You should:

Immediately bring both employees into your office to settle the issue

Ask the rumor-spreading employee if the rumors are true and how he/she found out about them

Immediately settle the issue with the rumor-spreading employee privately, and then inform the other employee that the issue has been settled but don't disclose who initiated it

Talk to the employee that the rumors are about to first verify if they are true

Answer

Correct Answer: Immediately settle the issue with the rumor-spreading employee privately, and then inform the other employee that the issue has been settled but don't disclose who initiated it

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23. A risk of having a discrimination law suit can most likely occur when:

Bad performance is addressed

Someone with least seniority is promoted

A man is hired over a woman

A man is promoted over a woman with stronger capabilities

Answer

Correct Answer: A man is promoted over a woman with stronger capabilities

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24. The company's SHAREHOLDERS are people who invested in this company, while its STAKEHOLDERS are all those affected by the company.

FALSE

TRUE

"Shareholder" and "stakeholder" are synonyms.

Answer

Correct Answer: TRUE

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25. What is the best time of the year to give an employee a feedback?

Whenever it is needed

By the beginning of the year

Annual budget meeting

Annual performance meeting

Answer

Correct Answer: Whenever it is needed

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26. Leadership is different from management in what way?

Leadership is mostly about behavior; management is mostly about processes

Real leadership is most often seen among our peers

Leadership and management are the same thing

Management is really about behavior, leadership is mostly about process

Answer

Correct Answer: Leadership is mostly about behavior; management is mostly about processes

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27. The company's STAKEHOLDERS are

Its customers

All of these

Its suppliers

Its shareholders

Answer

Correct Answer: All of these

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28. When employee reports an incident such as harassment, it is important to notify:

Your Supervisor

Executives

The person accused of Harassment

Human Resources

Answer

Correct Answer: Human Resources

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29. When a new employee comes on board, which is not recommended?

Forgive 1st day mistakes

An aggressive discussion of unacceptable employee behaviors.

Set expectations

Allow time for training

Answer

Correct Answer: An aggressive discussion of unacceptable employee behaviors.

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30. Which best defines Employee Development?

Setting attainable goals

Training on current processes

Encouraging employees to acquire new or advanced skills

Advising employees to apply for internal positions

Answer

Correct Answer: Encouraging employees to acquire new or advanced skills

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31. During an interview, a candidate starts to tell you about the worst boss they ever had. You should:

End the interview as soon as possible with assumption this is not the type of person you want to work with.

Congratulate them on surviving such a person and assume they can perform under difficult circumstances.

End the interview normally, but note this as a negative.

Answer

Correct Answer: End the interview normally, but note this as a negative.

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32. You witness an employee say something inappropriate to another team member.

Stop the conversation and correct the employee.

Ask both people into your office and try to fix it yourself.

Do nothing until the annual review and address it there.

Pull him/her aside and point out the issue. Ask them to talk with the other employee and fix things. Offer to mediate if needed

Answer

Correct Answer: Pull him/her aside and point out the issue. Ask them to talk with the other employee and fix things. Offer to mediate if needed

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33. True or False : Most managers select employees according to the skills needed for the role, but great managers select people for their talent.

True

False

Answer

Correct Answer: True

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34. Which is a factor in building a team environment?

Keep work separated

Encouraging collaboration of ideas

Make time for conflict resolution

Define specific roles

Answer

Correct Answer: Encouraging collaboration of ideas

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35. Which of the following is not an important consideration when holding team meetings?

Checking project status

Hold meetings no less than 1 hr at a time

Discussing new ideas

Relationship building

Answer

Correct Answer: Hold meetings no less than 1 hr at a time

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36. Competency model is

a list of key characteristics/skills necessary for high performance and success in a given job

a sculpture that symbolizes the steps necessary to succeed in a certain business industry

a model comparing the standards and practices of 2 or more competing companies

Answer

Correct Answer: a list of key characteristics/skills necessary for high performance and success in a given job

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37. A performance appraisal can be effective when:

It is solely focused on improving weaknesses

Expectations are left open

SMART goals are set for the employee

An employee is given time to dispute review

Answer

Correct Answer: SMART goals are set for the employee

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38. Which may be considered discrimination?

Addressing someone of the opposite sex with performance concerns

Praising a hard working woman.

Disciplinary action to someone of the opposite sex

Refusing to hire those considered "of retirement age"

Answer

Correct Answer: Refusing to hire those considered "of retirement age"

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39. Which is not a factor in increasing employee engagement?

Encouraging long hours

Empowerment

Providing them a goal to work towards

Employee recognition

Answer

Correct Answer: Encouraging long hours

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40. What is the best way to get a group to buy into a great idea?

Evalauate with your peers, take feedback and then present it to the group

First write it to the CEO and ask for support

Evaluate with a competitor

Think though the idea and present it to the group without previewing it

Discuss with your subordinates only and then present to the group post feedback

Answer

Correct Answer: Evalauate with your peers, take feedback and then present it to the group

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41. In a meeting with an external client, one of your directs makes a negative comment about your internal processes. When is an appropriate time to give negative feedback to the employee?

Wait at least two weeks. Give the employee time to think about what he/she has done.

After the meeting.

Immediately at the meeting. There's no reason to wait because the issue has already been brought up in front of the client.

Answer

Correct Answer: After the meeting.

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42. Where is the proper place to discipline employee?

In a private place where only required persons are involved.

At home.

In the lunch table infront of peers.

Answer

Correct Answer: In a private place where only required persons are involved.

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43. People management skills include the following...

Listening with intent to understand.

Handling conflict situations.

Being motivating and inspiring.

Asking insightful questions

All answers.

Answer

Correct Answer: All answers.

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44. The organization's MISSION statement

is a waste of time and paper

is important to establish and follow, because it describes the organization's function in society and its primary day-to-day goals.

is important only for non-profit organizations

is important to establish for PR purpouses, but otherwise the business should be concerned only with making profits

Answer

Correct Answer: is important to establish and follow, because it describes the organization's function in society and its primary day-to-day goals.

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45. True or false? Effective listening skills is important for a manager to have.

False

True

Answer

Correct Answer: True

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46. How can you satisfy customers?

Identify the needs of the customer

Relate to the customer

Be a good listener

Make them feel comfortable

All of the above

Answer

Correct Answer: All of the above

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47. Which of the following is the best way to resolve employee conflicts?

Telling each employee what the other said.

Listening to both employees and coming up with a viable solution.

Do nothing.

None of these

Answer

Correct Answer: Listening to both employees and coming up with a viable solution.

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48. It is important to thoroughly understand company policies, rules, and regulations as it pertains to your team.

False

True

Answer

Correct Answer: True

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49. Hiring a good fit for your company is not important. You can always mold them into being the employee you want them to be.

True

False

Answer

Correct Answer: False

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50. All of these are great inspirational leadership tools EXCEPT:

coercion

role-modeling

conversation

persuasion

vision

Answer

Correct Answer: coercion

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51. One of the cheapest ways to motivate team members may be:

A Small amount bonus

A Small amount gift card

Praise

To punish undesired behavior

Answer

Correct Answer: Praise

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52. Refusal to hire a person with a disability is AGAINST THE LAW if

the building is wheelchair-accessible

the disabled person belongs to a union

the disability doesn't interfere with the person's ability to adequately perform the job duties

the company employs 50 + people

Answer

Correct Answer: the disability doesn't interfere with the person's ability to adequately perform the job duties

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53. According to Family and Medical Leave Act men are entitled to parental leave just as women are entitled to pregnancy leave.

False

True

Answer

Correct Answer: True

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54. If you do the morally right thing and report on your boss if you know he is involved in illegal practices, you RISK being known as a _____________ in the industry.

loyal employee

moral person

business-mender

whistle-blower

Answer

Correct Answer: whistle-blower

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55. BENCHMARKING, as a business management technique, is

the process of comparing the company's employees skill levels to one another.

the process of comparing one's business processes and performance metrics to industry bests or other industries' best practices.

the process of marking the benches donated to public parks with company's logo, as a part of the company's social responsibility practices.

Answer

Correct Answer: the process of comparing one's business processes and performance metrics to industry bests or other industries' best practices.

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56. When managing others it is best to:

Be liked

Be every one's friend

Be feared

Establish a sense of authority

Answer

Correct Answer: Establish a sense of authority

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57. Productivity is measured by which factors?

Inputs only

Profits

Inputs and Outputs

Sales

Answer

Correct Answer: Inputs and Outputs

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58. What does not motivate employees?

Bonus

Premiums

Salary deduction

schedules

Allowance

Answer

Correct Answer: Salary deduction

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59. It requires a degree to properly manage people.

False

True

Answer

Correct Answer: False

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60. Customer service rule #1, the consumer is always...

Lost

Questionable

Weird

Right

Wrong

Answer

Correct Answer: Right

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61. Name a feature of an organization's CULTURE:

Individual-driven or Team-driven

All of these

Formal or Informal

Homogeneous or Heterogeneous

Answer

Correct Answer: All of these

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62. Which is NOT the best solution when dealing with a performance concern?

Contact HR for guidance

Discuss performance concerns with the employee

Terminate the employee as soon as possible

Document concerns

Answer

Correct Answer: Terminate the employee as soon as possible

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63. What would be the best solution when terminating an employee?

Discuss with HR prior to termination

Have a company Lawyer present

Pack up their belongings prior to breaking the news

Allow employee to convince you why they should stay

Answer

Correct Answer: Discuss with HR prior to termination

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64. A salary means...?

amount entitled to an employee in a given period (semi-monthly, monthly, annual)

A vegetable

rate per hour

paycheck

Bonus, allowance, premiums

Answer

Correct Answer: amount entitled to an employee in a given period (semi-monthly, monthly, annual)

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65. Before terminating an employee it is best to:

Address concerns with others

Document all events leading up to termination

Request a signed statement from employee

Prepare co-workers before addressing employee

Answer

Correct Answer: Document all events leading up to termination

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66. An Employee can best be viewed as:

An asset

A liability

An expense

Means of production

Answer

Correct Answer: An asset

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67. True or False? Sexual Harassment is generally tolerated when it is viewed as a joke.

False

True

Answer

Correct Answer: False

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68. When recruiting for a new position, which statement is true?

HR will know who you need

It is best to determine the type of skills needed before recruiting

Technical positions should be interviewed by HR only

The best candidates will apply first

Answer

Correct Answer: It is best to determine the type of skills needed before recruiting

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69. A manager from another department tells you that your management style lacks originality. What should you do?

Ask why he/she feels that way and encourage new ideas on alternative management styles.

Politely let them know that their opinion does not and never will matter.

Tell him/her that you are more original than they are.

Ask them why they are being so rude and storm off yelling obscene words.

Answer

Correct Answer: Ask why he/she feels that way and encourage new ideas on alternative management styles.

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70. What would NOT be a competency for a team manager?

BA or BS degree

Team leadership

Time management

Answer

Correct Answer: BA or BS degree

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71. What do you do when your boss does not respond to an email you feel is important?

Ask a co-worker to follow up for you.

Send a follow up. If she does not respond again, approach her.

Work around her input and address it later if it is a problem.

Call your boss and ask when she will get to it.

Complain to her boss that you are not being respected.

Answer

Correct Answer: Send a follow up. If she does not respond again, approach her.

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72. If the white-male-dominated finance company begins to hire women and people with diverse backgrounds for management positions, it's an effort to

change the organization's mission

change the organizational culture

discriminate against white men

Answer

Correct Answer: change the organizational culture

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73. When motivating your team it is best to:

Offer them extra money

Offer what would motivate you

Assess what the team sees as motivational

Offer them extra time off

Answer

Correct Answer: Assess what the team sees as motivational

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74. Which is not a characteristic of a good Manager?

Micro-Manages capable subordinates

Develops talents of team members

Knows what motivates team members

Encourages open communication

Answer

Correct Answer: Micro-Manages capable subordinates

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75. Motivation can only be achieved through compensation.

True

False

Answer

Correct Answer: False

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76. If your company takes pride in being an EOE, this means

Eligible Operations Engineer

Ethical Open Equity

Equal Opportunity Employer

Equity Optimal Employer

Answer

Correct Answer: Equal Opportunity Employer

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77. True or false? Gossip in the workplace is common, and will not harm anyone or violate company policy.

True

False

Answer

Correct Answer: False

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78. Which is the best definition of Workplace Harassment?

Situation causing someone to feel uncomfortable in the workplace

Any situation involving the same sex

Any situation involving opposite sex

Feeling uncomfortable outside of the workplace

Answer

Correct Answer: Situation causing someone to feel uncomfortable in the workplace

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79. You receive a customer complaint that one of your subordinates is being RUDE. You:

Apologize to the customer and report the incident to the manager above you at once.

Apologize to the customer and talk to the mentioned employee to be able to fully assess the situation before taking further action.

Tell the customer to file a complaint on the company's web-site and assure the mentioned employee that it's nothing to worry about.

Answer

Correct Answer: Apologize to the customer and talk to the mentioned employee to be able to fully assess the situation before taking further action.

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80. True or false? Infrequent communication can cause fear.

True

False

Answer

Correct Answer: True

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81. Two of your employees are arguing in front of a customer. What should you do?

Both answers are correct

Pull them to the side and scream at them

Pull them to the side and get to the root of the problem while explaining how unprofessional it is to argue in front of customers

Neither

Answer

Correct Answer: Pull them to the side and get to the root of the problem while explaining how unprofessional it is to argue in front of customers

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82. Your team is upset due to a change in direction imposed by the business, you should...

complain to your boss and see if s/he can do anything

continue work as usual because business will only change their mind again in 6 months

discuss the changes with your business contact and explain it to your team

let the team vent their displeasure so they can move on

Answer

Correct Answer: discuss the changes with your business contact and explain it to your team

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83. When delegating work it is best to delegate to the:

Employee who will get the job done in a satisfactory manner

Longest employee

One with the most time

Newest employee

Answer

Correct Answer: Employee who will get the job done in a satisfactory manner

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84. True or false? It only takes one employee to destroy team dynamics and productivity.

False

True

Answer

Correct Answer: True

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85. True or false? Open communication does not promote trust.

False

True

Answer

Correct Answer: False

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86. True or false? As a supervisor, when assisting in an investigation, it is best to keep information confidential.

True

False

Answer

Correct Answer: True

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87. You encounter a customer who is loudly arguing and asking to see a manager. First thing you do:

Tell them the manager is not here and it's not your fault

Offer a glass of water and tell them to calm down

Call the security and ask them to leave

Introduce yourself and apologize

Answer

Correct Answer: Introduce yourself and apologize

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88. When a staff member complains about something job related, you should...

Talk directly to the the staff member, identify the issue and resolve it together with the staff member.

Wait it out as the issue will disappear by itself.

Talk to someone in the same department as the staff member to see if anybody else share the staff members viewpoints.

Talk to HR about the staff member, not the employee .

Answer

Correct Answer: Talk directly to the the staff member, identify the issue and resolve it together with the staff member.

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89. An employee is talking on the phone while looking up information in Google and taking notes. This is an example of

inability to concentrate

oral and written communication skills

multitasking

Internet research proficiency

Answer

Correct Answer: multitasking

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90. A direct report comes to you and says they are being sexually harassed by a member of senior management. You have heard rumors that this particular employee has been looking for ways to get paid time off and you suspect this is a ploy. What should you do?

Request a meeting with direct report to investigate sexual harassment claims and invite a member of human resources to help conduct meeting. Depending on what your direct report says, determines on how you react further.

Needs to be a shorter in length to meet with your time standards.

Ask a member of your team to keep a close watch out on this direct report because they are claiming sexual harassment and you are skeptical.

Ask direct report be transferred to another department in the company. No one has the time for the drama.

Fire the direct report before a law suit is threatened.

Answer

Correct Answer: Request a meeting with direct report to investigate sexual harassment claims and invite a member of human resources to help conduct meeting. Depending on what your direct report says, determines on how you react further.

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