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Basic Operations Management MCQ

1. In the lean systems approach, as a system improves, it should have ____________ inventory on hand.

The same amount

Less

Twice the amount

Answer

Correct Answer: Less

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2. In the context of forecasting errors, _____ eliminates the measurement scale factor.

Mean absolute deviation

Mean absolute percentage error

Normalized mean signed deviation

Normalized root mean square error

Answer

Correct Answer: Mean absolute percentage error

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3. In the accompanying figure, the arrow number 2 indicates the form is displayed in the ____ view.

Form

Wizard

Layout

Design

Answer

Correct Answer: Layout

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4. Overcharging medicare for care and services provided to patients is an example of ______ behavior

Rational.

Unbiased.

Unethical.

Illegal.

Answer

Correct Answer: Rational.

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5. Between 1949 and 1964, the unemployment rate of blacks had come to _________ of whites.

Single that

Double that

Triple that

None of the above

Answer

Correct Answer: Double that

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6. An organizations ________________________________________ assembles its disaster recovery team.

(CPMC) Contingency Planning Management Committee

Information system Committee

Rapid onset disasters Committee

Business resumption Committee

Answer

Correct Answer: (CPMC) Contingency Planning Management Committee

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7. The u.s. economy is now dominated by the _________ sector.

Farm

Service

Manufacturing

Trade

Answer

Correct Answer: Service

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8. When ricky sells his used desk for $50, money is a _____.

Medium of exchange

Store of value

Unit of account

None of these

Answer

Correct Answer: Medium of exchange

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9. High customer contact systems would most commonly be found in ____.

Distribution systems

Mid office operations

Front office operations

Back office operations

Answer

Correct Answer: Front office operations

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10. Value stream mapping analysts start from __ and work _ to draw the map by hand.

The frequency of setups

The customer end; upstream

Overproduction

Random number generator

Answer

Correct Answer: The customer end; upstream

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11. The _______________ is the "wrap-up" phase of project management.

Performance phase

Planning phase

Postcompletion phase

Concept phase

Answer

Correct Answer: Performance phase

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12. In a two-resource sequencing problem, _____.

The processing time for each job on each resource is unknown

Flow time is maximized

The goal is to minimize makespan

A job can be processed by either of its resources in any sequence

Answer

Correct Answer: The goal is to minimize makespan

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13. Charismatic leaders can be most distinguished by their __________ skills.

Organization

Communication

Critical thinking

Management

Problem solving

Answer

Correct Answer: Communication

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14. Bona fide occupational qualifications would be most likely included in a(n) ____.

Job specification

Employee assignment list

Labor resource guide

Job description

Task inventory

Answer

Correct Answer: Job specification

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15. ________ expresses the error as a percent of the actual values.

MAD

MSE

MAPE

FIT

Answer

Correct Answer: MAPE

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16. _______ variation is a variation whose cause can be identified.

Controllable

Theoretical

Random

Assignable

Answer

Correct Answer: Assignable

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17. The decision to outsource opens the firm up to certain risks, among them _ and .

Higher marketing costs; small orders

Loss of direct control over operations; need to disclose proprietary information

Greater capacity rigidity; tight knowledge control

Lower costs; fewer task-specific investments

Access to greater expertise; greater demand variability

Answer

Correct Answer: Loss of direct control over operations; need to disclose proprietary information

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18. In the context of sequencing, the _____ minimizes the average lateness of a set of jobs.

Shortest processing time rule

Earliest due date rule

First come, first serve rule

Fewest number of operations remaining rule

Answer

Correct Answer: Shortest processing time rule

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19. ________ is one way to achieve unfreezing of an organization's status quo.

Increasing the driving forces directing behavior away from the status quo

Decreasing management's investment in change

Incorporating a structural inertia in the structure of the organization

Increasing the rigidity of the organizational hierarchy

Answer

Correct Answer: Increasing the driving forces directing behavior away from the status quo

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20. ________ integrates data from various operational systems.

Data warehouse

Metadata repository

Data modeling

Master data

Data mining

Answer

Correct Answer: Data warehouse

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21. The sales message varies little from customer to customer in a(n) _____.

Directed sales presentation

Written sales presentation

Organized sales presentation

Canned sales presentation

Impromptu sales presentation

Answer

Correct Answer: Canned sales presentation

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22. The quick service restaurant (qsr) market is considered a(n)_______.

Pure competition

Monopoly

Commodities competition

Monopolistic competition

Oligopoly

Answer

Correct Answer: Monopolistic competition

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23. The eeoc was initially established to investigate complaints about ________.

Sexual orientation

Job preference

Job discrimination

Affirmative action

Answer

Correct Answer: Job discrimination

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24. Your internet service provider serves all of the following functions except _________.

Provides you with a legitimate Internet address

Provides you a gateway to the Internet

Pays access fees to communication carriers to help pay for the Internet

Collects money from its customers for its services

Allows you to access a personal area network (PAN)

Answer

Correct Answer: Allows you to access a personal area network (PAN)

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25. With target costing, marketers first and then .

Build the marketing mix; identify the target market

Identify target markets; set different prices for each market

Design the product; determine its cost

Use skimming pricing; use penetration pricing

Determine a reasonable selling price; target costs to ensure that the price is met

Answer

Correct Answer: Determine a reasonable selling price; target costs to ensure that the price is met

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26. With ____ departmentalization, most employees report to two bosses.

Geographic

Matrix

Product

Customer

Functional

Answer

Correct Answer: Matrix

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27. An organization's culture reflects the __________ that guide(s) its employees' behavior.

B2B dynamics

RFP process

Buying center philosophy

Set of values, traditions, and customs

Derived set of influences

Answer

Correct Answer: Derived set of influences

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28. An operations task performed at hard rock caf is __________.

Borrowing funds to build a new restaurant

Advertising changes in the restaurant menu

Calculating restaurant profit and loss

Preparing employee schedules

All of the above

Answer

Correct Answer: Borrowing funds to build a new restaurant

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29. _____, in e-commerce, means all market participants can trade at the same price.

Price bundling

Price skimming

Price transparency

Answer

Correct Answer: Price bundling

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30. Two of the primary challenges facing managers today are ____.

Managing for a competitive advantage and diversity

Dealing with union and financial issues

Dealing with the lack of information and union problems

Dealing with employee issues and maintaining good records

Answer

Correct Answer: Managing for a competitive advantage and diversity

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31. Warby parker can offer cheaper glasses than their competition because they _______.

Use the same materials and factories as Luxottica without the licensing fees

Applications development manager

Make startup investing transparent and efficient

None of these

Answer

Correct Answer: Use the same materials and factories as Luxottica without the licensing fees

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32. If demand is not uniform and constant, the stockout risks can be controlled by __________.

Increasing the EOQ.

Spreading annual demand over more frequent, but smaller, orders.

Raising the selling price to reduce demand.

Adding safety stock.

Reducing the reorder point.

Answer

Correct Answer: Adding safety stock.

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33. Job shops tend to be while continuous processes tend to be .

In services; in manufacturing

Short-term and capital intensive; long-term and labor intensive

Small scale and flexible; large-scale and inflexible

Standardized; customized

Answer

Correct Answer: Small scale and flexible; large-scale and inflexible

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34. Iso 9000 currently requires _____ of a certified organization.

Quarterly reporting

Product diversity

Annual audits

A minimum of four supervisory levels

Continuous improvement

Answer

Correct Answer: Continuous improvement

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35. A successful tqm program incorporates all of the following except __________.

Continuous improvement

Employment involvement

Benchmarking

Centralized decision making authority

Answer

Correct Answer: Centralized decision making authority

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36. All of the following except ________ can promote ethical choices across cultures.

Sending honest messages

Respecting cultural differences

Capturing the moral high ground

Sending and receiving messages without judgment

Answer

Correct Answer: Capturing the moral high ground

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37. A top-down analysis of a firm's prospects starts with an analysis of the ____.

Interest rate the Fed charges commercial banks on short-term loans

If you can forecast the economy better than the average forecaster

You are a better analyst than others

U.S. economy or even the global economy

Answer

Correct Answer: U.S. economy or even the global economy

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38. The disaster recovery team will __________ the disaster recovery planning team.

Always be the same as

Not be the same as

Not be as informed as

Oversee

Answer

Correct Answer: Not be the same as

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39. In the past, __________ dominated supply chains.

Large retailers

Manufacturers

Government agencies

Wholesalers

Answer

Correct Answer: Manufacturers

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40. Mbo emphasizes goals that are ________.

Tangible, verifiable, and measurable

Achievable, controllable, and profitable

Inspirational, verifiable, and creative

Tangible, rewarding, and assigned

Answer

Correct Answer: Tangible, verifiable, and measurable

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41. In equity theory, individuals assess the ________.

Efficiency-effectiveness trade-off

Quantity-quality trade-off

Outcome-input ratio

Quality of outcome

Answer

Correct Answer: Outcome-input ratio

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42. Jit makes quality less expensive because __________.

The cost of low quality can be hidden as inventory cost.

JIT adds more buffers to the system.

JIT prevents long runs of defects.

B and C

Answer

Correct Answer: JIT prevents long runs of defects.

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43. Hidden aspects of an organization that ob provides insight into include ________.

Strategies

Attitudes

Structure

Objectives

Answer

Correct Answer: Attitudes

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44. Events such as _______________ can be disruptive to global supply chains.

Traffic jams

National sports tournaments

Civil wars

Political campaigns

Answer

Correct Answer: Civil wars

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45. During the dreaming step of appreciative inquiry, participants ________.

Identify the organization's strengths

Use information from the discovery phase to speculate on possible futures

Find a common vision of how the organization will look in the future

Write action plans and develop implementation strategies

Answer

Correct Answer: Use information from the discovery phase to speculate on possible futures

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46. Demographic variables are so frequently used in market segmentation because they ________.

Create smaller segments

Create more easily reached segments

Do not involve stereotypes

Are easy to measure

Answer

Correct Answer: Are easy to measure

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47. Cross-training, job rotations, and the like results in ____ within the organization.

Coordination flexibility.

Predicted focus.

Organizational capability.

Resource flexibility

Answer

Correct Answer: Resource flexibility

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48. Critics of globalization say that global consumer-goods companies destroy ________.

The homogenization of markets

Societal conformity

Free trade areas

Cultural diversity.

Answer

Correct Answer: Cultural diversity.

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49. Companies can achieve growth mainly by ____.

Grand strategies and the portfolio strategy

Growing internally through direct expansion or creating new businesses

Risk can be reduced through related diversification (creating or acquiring companies in related businesses).

Character of the rivalry

Answer

Correct Answer: Growing internally through direct expansion or creating new businesses

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50. An attractive product idea must be developed into a ________.

Product idea.

Product concept.

Screened product.

Test market

Answer

Correct Answer: Product concept.

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51. According to herzberg, _____ is an example of a hygiene factor.

Pay

Opportunity for growth

Achievement

Recognition

Answer

Correct Answer: Opportunity for growth

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52. A ____ item is something that is purchased without much thought before the purchase.

Quick

Specialty

Convenience

Shopping.

Answer

Correct Answer: Convenience

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53. ____is the process of influencing others to achieve group or organizational goals.

Leader-member relations

Leadership

Consideration

Leadership style

Answer

Correct Answer: Leadership

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54. ________ refers to inconsistencies between the emotions people feel and the emotions they project.

Emotional dissonance

Collective efficacy

Self-concordance

Social loafing

Answer

Correct Answer: Emotional dissonance

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55. ________ is what distinguishes an entrepreneurial venture.

Determination

Innovation

Growth

Competitive Advantage

Answer

Correct Answer: Growth

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56. ________ is a method for addressing, creating, updating, or querying relational databases.

SQL

API

UTI

GUI

Answer

Correct Answer: SQL

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57. _____ is best described as anticipating and preparing for an uncertain future.

Proactive change

Reverse brainstorming

Reverse mentoring

Disruptive innovation

Answer

Correct Answer: Proactive change

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58. The _____________ shows process structures based on output volume and product variety.

Service blueprint

Service process matrix

Product-process matrix

Fixed position layout

Answer

Correct Answer: Product-process matrix

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59. Smaller firms are most likely to reorganize into ________ during their internationalization.

Domestic structure plus export department

Domestic structure plus foreign subsidiary

Global product structure

Global functional structure

Answer

Correct Answer: Domestic structure plus export department

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60. Norming is a stage of group development that occurs when ________.

The group struggles for leadership

The group defines its purpose

The group develops cohesiveness

The group defines its goals

Answer

Correct Answer: The group develops cohesiveness

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61. Maslow argued that once a need is substantially satisfied, ________.

The next need becomes dominant

Individuals no longer require that need

That need continues to be the primary motivation of an individual

It becomes a higher-order need

Answer

Correct Answer: The next need becomes dominant

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62. In schoenberg?s pierrot lunaire, pierrot is a(n) _____.

Alban Berg and Anton Webern.

Troubled clown.

A song cycle

All possible answers.

Answer

Correct Answer: Troubled clown.

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63. An online dating service that charges members makes money primarily through using a(n) ________.

Fee-based model

Intermediary model

Community-based model

Advertising-based model

Answer

Correct Answer: Fee-based model

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64. Holding high levels of inventory result in inventory carrying costs and stockout costs.

High; low

Low; low

Low; High

High; High

Answer

Correct Answer: High; low

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65. Demand forecast accuracy is important because overestimating demand leads to ________.

Discount blowouts

Decreased inventory costs

Lost sales

Increased prices

Answer

Correct Answer: Discount blowouts

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66. Combining the order_line and orders tables will ____.

Save space in the table

Increase space in the table

Make the table more effective

None of these

Answer

Correct Answer: Make the table more effective

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67. Computer-integrated manufacturing integrates ______________ with manufacturing.

Information from across the organization

Demand forecasts

Marketing strategy

Human resources

Answer

Correct Answer: Information from across the organization

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68. A risk avoider would want ______ safety stock.

Less.

Zero.

More 50%.

The sam.

Answer

Correct Answer: More 50%.

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69. _____ can be produced independently of the consumer and then stored and shipped.

Mutual funds

Compensation

Business

Goods

Answer

Correct Answer: Goods

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70. Integration and coordination can be accomplished through rules, values, and _____.

Goals

Organizational

Decision-making

Environment

Answer

Correct Answer: Goals

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71. _______________ is the purchased cost of goods from outside suppliers.

Cost of Goods Sold

Return on assets

Cost of Goods Purchased

Answer

Correct Answer: Cost of Goods Sold

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72. The process of taking a new idea and putting it into practice is called __________.

Product

Innovation

Creativity

Brainstorming

Answer

Correct Answer: Innovation

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73. Netflix's recommendation feature attempts to close the _____ gap.

Service

Communication

Knowledge

Standards

Delivery

Answer

Correct Answer: Knowledge

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74. Make your life easier at tax time by keeping ________.

Complete financial records

Operating ratios

A good working capital figure

High net income

Answer

Correct Answer: Complete financial records

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75. In today's decentralized business world, ________ the most important strategic decisions.

Top managers still primarily make

Middle managers make

Lower-level managers make

Nonmanagerial employees make

Answer

Correct Answer: Lower-level managers make

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76. In the ethical decision-making framework, brainstorming for alternatives takes place _______.

After a course of action has been chosen

Before any other step in the process

After stakeholders have been identified and information has been gathered

Only if issues cannot be identified

Answer

Correct Answer: After stakeholders have been identified and information has been gathered

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77. In the context of a firm's economic resources, cash, inventory, and equipment represent its _____.

Equity

Liabilities

Assets

Inflows

Stock

Answer

Correct Answer: Assets

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78. In a high-performance work system, task design makes jobs _____.

Narrow in scope

High in task significance, but low in autonomy

Highly specialized

Efficient while encouraging high quality

Simple and repetitive

Answer

Correct Answer: Efficient while encouraging high quality

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79. Formal information channels are characterized by ________.

The compliance with the organizational authority chain

The transmission of spontaneous messages

The emergence in response to individual choices

The absence of noise in the communication cycle

The personal and social nature of usage

Answer

Correct Answer: The compliance with the organizational authority chain

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80. All of the following elements are part of an organization's vision except __________.

Its mission

Its enduring core values

Its market share

Its goals for the future

Answer

Correct Answer: Its market share

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81. All of the following are included in a task analysis record form except ________.

Human aptitudes required

Performance standards

Performance appraisals

Trainable skills required

Answer

Correct Answer: Performance appraisals

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82. According to the principle of unity of command, ________.

An organization should be departmentalized on

Managers should limit their oversight to a maximum of 12 employees

Managers should oversee 1-4 employees on average

Employees should report directly to two supervisors to maintain task balance

An individual should be directly responsible to only one supervisor the basis of functions

Answer

Correct Answer: An individual should be directly responsible to only one supervisor the basis of functions

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83. A nation's culture is ________.

A favorable trading agreement toward other nations

The shared set of beliefs, values, knowledge, and patterns of behavior common to its people

A shared set of business traditions common to the nation

The laws that are accepted as good morally by most of the citizens

Its constitution and written codes of behavior

Answer

Correct Answer: The shared set of beliefs, values, knowledge, and patterns of behavior common to its people

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84. A message has high skim value when it __________.

Can be browsed quickly for main ideas

Is one paragraph long

Is submitted on paper rather than e-mail

has no grammatical or mechanical errors

Answer

Correct Answer: Can be browsed quickly for main ideas

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85. A lean-systems method of asking questions about a process is the __________ approach.

5W2H3

Kanban.

Heijunka

2 kaizen

Jidoka

Answer

Correct Answer: 5W2H3

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86. A hierarchy of authority is ____.

Also known as a division of labor

A control mechanism for making sure the right people do the right things at the right time

A diversity structure used in planning with recruiting, selection, and hiring

Also known as work specialization

The arrangement of having discrete parts of a task done by different people

Answer

Correct Answer: A control mechanism for making sure the right people do the right things at the right time

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87. ________ refers to anything that occurs as part of a daily business of which a record must be kept.

Information system

Event

Transaction

Activity

Business process

Answer

Correct Answer: Transaction

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88. ________ are powerful forms of social control that influence group and member behavior.

Group and team cohesiveness

Common identities

Outcomes

Group roles and norms

Cross-functional rules

Answer

Correct Answer: Group roles and norms

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89. ______ is(are) the activity(ies) organizations perform in order to reach their business goals.

Making decisions

Business principles

Business processes

Automating work

Estimation

Answer

Correct Answer: Business processes

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90. _____ is independent action to improve relations with competitors.

Coalition

Cooptation

Competitive aggression

Competitive pacification

Answer

Correct Answer: Competitive pacification

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91. _____ are at the top of the organization and get more specific as they move toward

Customer service goals; employees.

Financial goals; the shop floor.

Objectives and activities; upper-level management.

Cascading goals; individual employees

Answer

Correct Answer: Cascading goals; individual employees

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92. Of the following, ________ would serve as a primary reinforcer for most people

Food

Praise

Money

Attention

Answer

Correct Answer: Food

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93. _______ are specific behaviors used to deal with a stressful situation.

Primary appraisals

Secondary appraisals

Escape strategies

Coping strategies

Tertiary appraisals

Answer

Correct Answer: Coping strategies

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94. __________ is usually the best method for delivering your presentation.

Speaking with the help of an outline or note cards

Playing a recording of the content

Impromptu speaking

Memorizing the entire content

Reading the entire content

Answer

Correct Answer: Speaking with the help of an outline or note cards

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95. Based on your reading, information systems help businesses compete ________.

And it is easy to sustain the competitive advantages

And provide enduring competitive advantage

But do not affect its competitive position

But sustaining a competitive advantage is challenging

But are unrelated to competitive advantage

Answer

Correct Answer: But sustaining a competitive advantage is challenging

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96. A firm's sales process ________.

Is typically not put in place until a year or more after a startup launches

Describes a firm's branding strategy

Depicts the steps it goes through to identify prospects and close sales

Describes its social media strategy

Answer

Correct Answer: Depicts the steps it goes through to identify prospects and close sales

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97. Valueminus−total cost = ________.

Overhead

Net revenue

Wholesale price

Margin

Answer

Correct Answer: Margin

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98. A(n) ____ performs entire jobs rather than specialized, assembly line work.

Virtual team

Self-managed team

Natural work team

Ergonomic team

Answer

Correct Answer: Natural work team

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99. When a manager asks an employee to complete a task, he or she is using ________ communication.

Hypothetically

Theoretically

Informally

Formally

Answer

Correct Answer: Formally

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100. The two divisions that make up most finance departments are ________.

Accounting and product management

Sales and financial management

Accounting and financial management

Sales and product management

Accounting and payroll

Answer

Correct Answer: Accounting and financial management

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101. The _________ of erp makes it valuable as a strategic planning tool.

Internet base

Rapid Batch capability

Employee focus

Real-time aspect

Answer

Correct Answer: Real-time aspect

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102. Eli whitney, in the , provided the foundations for in operations management.

1920s; statistical sampling

United Kingdom; mass production

U.S. Army; logistics

Nineteenth century; interchangeable parts

None of the above

Answer

Correct Answer: Nineteenth century; interchangeable parts

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103. Demand that varies over time is called ____.

Static

Dynamic

Stochastic

Deterministic

Answer

Correct Answer: Dynamic

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104. Demand that is stable over time is called ____.

Static

Dynamic

Stochastic

Deterministic

Answer

Correct Answer: Static

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105. Demand that incorporates uncertainty is called ____.

Static

Dynamic

Stochastic

Deterministi

Answer

Correct Answer: Stochastic

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106. An organization’s vision is its long-term goal describing _____.

What the organization cares most about.

The organization's purpose.

The values the organization wants to emphasize.

Where the organization wants to go

Answer

Correct Answer: Where the organization wants to go

Note: This Question is unanswered, help us to find answer for this one

107. An innovation stream moves from one technology cycle to another through the process of ____.

Technological substitution

Dominant design

Incremental environmental change

Organizational synergy

Transition management

Answer

Correct Answer: Technological substitution

Note: This Question is unanswered, help us to find answer for this one

108. Adults 18–41 years old represent mcdonald's ________ for the campaign.

Target audience

Secondary focus

Focus group segment

Communications medium

Cash cow segment

Answer

Correct Answer: Target audience

Note: This Question is unanswered, help us to find answer for this one

109. According to the hot stove rule, disciplinary action should ________.

Occur immediately and without warning

Consider extended circumstances

Provide consistent punishment

Include personal comments

Answer

Correct Answer: Provide consistent punishment

Note: This Question is unanswered, help us to find answer for this one

110. A(n) ________ provides most or all of the services needed to mount an advertising campaign.

Institutional agency

Limited-service agency

Creative services agency

In-house agency

Full-service agency

Answer

Correct Answer: Full-service agency

Note: This Question is unanswered, help us to find answer for this one

111. A strong culture should reduce employee turnover because it results in ________.

A highly centralized organization

Narrow spans of control

Cohesiveness and organizational commitment

A highly formalized organization

Answer

Correct Answer: Cohesiveness and organizational commitment

Note: This Question is unanswered, help us to find answer for this one

112. A snack vending machine located in a university building creates both __________ utility.

Time and place

Place and form

Form and creation

Possession and form o

Application and place

Answer

Correct Answer: Time and place

Note: This Question is unanswered, help us to find answer for this one

113. A manager who values relationships among co-workers has a ________ leadership style.

Reward-oriented

People-oriented

Task-oriented

Outcome-oriented

Answer

Correct Answer: People-oriented

Note: This Question is unanswered, help us to find answer for this one

114. A manager who is a transactional leader ________.

Communicates vision to subordinates

Encourages subordinates to grow

Intellectually stimulates subordinates

Uses reward and coercive powers

Answer

Correct Answer: Uses reward and coercive powers

Note: This Question is unanswered, help us to find answer for this one

115. A corporate strategy focuses primarily on ________.

An organization's mission

An organization's strengths

An organization's weaknesses

An organization's people

Answer

Correct Answer: An organization's mission

Note: This Question is unanswered, help us to find answer for this one

116. A conveyance __________ signals parts movement.

Request

Routing

Bar code

Kanban

Kazian

Answer

Correct Answer: Kanban

Note: This Question is unanswered, help us to find answer for this one

117. A _____ is a characterization of product growth, maturity, and decline over time.

Product life cycle

Service blueprint

Value stream map

Product-process matrix

Answer

Correct Answer: Product life cycle

Note: This Question is unanswered, help us to find answer for this one

118. ___________ is generally used to facilitate an organization strategy that emphasizes low cost.

Sustainability

Customization

Flexibility

Standardization

Speed to market

Answer

Correct Answer: Standardization

Note: This Question is unanswered, help us to find answer for this one

119. ___________ executes the business strategy.

Three Generic Strategies

SWOT Analysis

The Five Forces Model

Value Chain Analysis

Answer

Correct Answer: Value Chain Analysis

Note: This Question is unanswered, help us to find answer for this one

120. and are two related aspects of the self-concept.

Self-esteemÂ¼ self-monitoring.

Self-esteemÂ¼ self-assessment.

Self-esteemÂ¼ self-efficacy.

Self-monitoringÂ¼ self-assessment.

Self-monitoringÂ¼ self-efficacy

Answer

Correct Answer: Self-esteemÂ¼ self-efficacy.

Note: This Question is unanswered, help us to find answer for this one

121. ________ protect databases and other organizational data.

Payloads

Data safeguards

Data strings

Answer

Correct Answer: Data safeguards

Note: This Question is unanswered, help us to find answer for this one

122. ________ are an intangible benefit of information systems.

Improved decision making

Lower hardware cost

Reduced software cost

Lower maintenance

Answer

Correct Answer: Improved decision making

Note: This Question is unanswered, help us to find answer for this one

123. _____ measure dexterity, hand-eye coordination, and arm-hand steadiness.

Physical ability tests

Work sample tests

Aptitude tests

Psychomotor tests

Answer

Correct Answer: Psychomotor tests

Note: This Question is unanswered, help us to find answer for this one

124. _____ is the difference between a desired state and an actual state.

Problem

Motivation

A need

Morale

Answer

Correct Answer: A need

Note: This Question is unanswered, help us to find answer for this one

125. _____ is market segmentation on the basis of personality, motives, lifestyles, and geodemographics.

Group of answer choices

Benefit segmentation

Family life cycle segmentation

Psychographic segmentation

Usage-rate segmentation

Answer

Correct Answer: Psychographic segmentation

Note: This Question is unanswered, help us to find answer for this one

126. A leader is defined as someone who ________.

Has definitive behaviors that are effective across all situations

Is always formally designated by the organization to exert influence

Is not needed in all organizations

Can influence others and who has managerial authority

Seldom is the one who makes things happen

Answer

Correct Answer: Can influence others and who has managerial authority

Note: This Question is unanswered, help us to find answer for this one

127. A ____ layout consists of a functional grouping of equipment or activities that do similar work.

Product

Process

Cellular

Fixed position

Answer

Correct Answer: Process

Note: This Question is unanswered, help us to find answer for this one

128. Promotion of weekly discount airfares by an airline would be an example of ____.

Demand management

Production-rate changes

Inventory changes

Facility, equipment, and transportation changes

Answer

Correct Answer: Demand management

Note: This Question is unanswered, help us to find answer for this one

129. ________ planning dominates managers' planning efforts at lower levels of the organization.

Strategic

Organization-wide.

Operational

Directional

Answer

Correct Answer: Operational

Note: This Question is unanswered, help us to find answer for this one

130. ____ are a type of operational plan

Single-use plans

Contingency plans

Short-term strategies

Mission modifications

Benchmarks

Answer

Correct Answer: Single-use plans

Note: This Question is unanswered, help us to find answer for this one

131. Frito-lay is to focus as harley davidson is to focus.

Product, mass customization

Process, product

Process, repetitive

Product, repetitive

Repetitive, product

Answer

Correct Answer: Product, repetitive

Note: This Question is unanswered, help us to find answer for this one

132. The basic trade-off in logistics is between and ?

Efficiency and responsiveness

To create possession utility for producers

Create the most efficient way to move products from producer to consumer

All of these

Answer

Correct Answer: Efficiency and responsiveness

Note: This Question is unanswered, help us to find answer for this one

133. _____ are directives issued solely by the president, without requiring congressional approval.

Constitutional amendments

Judicial reviews

Charters

Executive orders

Statutes

Answer

Correct Answer: Executive orders

Note: This Question is unanswered, help us to find answer for this one

134. _____ are called the action steps by which an organization intends to attain its strategic goals.

Tacticalgoals

Operationalgoals

Tacticalplans

Operationalplans

Strategicplans

Answer

Correct Answer: Strategicplans

Note: This Question is unanswered, help us to find answer for this one

135. A global village can be best characterized as a business climate in which there are ________.

No rules or standards

Rigid international boundaries

No international boundarie

Rigid rules and standards

Answer

Correct Answer: No international boundarie

Note: This Question is unanswered, help us to find answer for this one

136. Generally, consumer goods are either or .

Durable goods; nondurable goods

Industrial products; packaged goods

Convenience products; staples

Shopping products; convenience products

Answer

Correct Answer: Durable goods; nondurable goods

Note: This Question is unanswered, help us to find answer for this one

137. In the delphi method of judgmental forecasting, _____.

Predictions are based on the assumption that the future will be an extrapolation of the past

Predictions are based on one or more independent variables, all of which are numerical

People from outside an organization are not eligible to make predictions

Experts are not consulted as a group to make predictions

Answer

Correct Answer: Experts are not consulted as a group to make predictions

Note: This Question is unanswered, help us to find answer for this one

138. All of the following are sources of leader power except ________.

Coercive power

Logical power

Referent power

Expert power

Answer

Correct Answer: Logical power

Note: This Question is unanswered, help us to find answer for this one

139. ____ forecasts are needed to plan for facility expansion.

Long-range

Intermediate-range

Short-range

Demand planning

Answer

Correct Answer: Long-range

Note: This Question is unanswered, help us to find answer for this one

140. Managers should _______ in order to empower them, to lead for competence.

Monitor and reward employees

Support and coach employees

Delegate important tasks to employees

Inspire subordinate

Answer

Correct Answer: Delegate important tasks to employees

Note: This Question is unanswered, help us to find answer for this one

141. In _____, computers can direct machinery to adapt to different versions of similar operations.

Flexible manufacturing

Continuous manufacturing

Transaction processing systems

Just-in-time manufacturing

Mass production

Answer

Correct Answer: Flexible manufacturing

Note: This Question is unanswered, help us to find answer for this one

142. The first step in the strategic brand management process is ________.

Measuring consumer brand loyalty

Identifying and establishing brand positioning

Planning and implementing brand marketing

Measuring and interpreting brand performance

Growing and sustaining brand value

Answer

Correct Answer: Identifying and establishing brand positioning

Note: This Question is unanswered, help us to find answer for this one

143. The efficiency of a cpu is measured by ____________.

Instructions per cycle (IPC)

Efficiency per cycle (EPC)

Calculations per cycle (CPC)

Processing per cycle (PPC

Answer

Correct Answer: Instructions per cycle (IPC)

Note: This Question is unanswered, help us to find answer for this one

144. The aim of customer relationship management is to produce high customer ________.

Integrity

Loyalty

Innovation

Liability

Equity

Answer

Correct Answer: Loyalty

Note: This Question is unanswered, help us to find answer for this one

145. Return on investment is an example of a(n) ________ ratio.

Activity

Operations

Profitability

Liquidity

Answer

Correct Answer: Profitability

Note: This Question is unanswered, help us to find answer for this one

146. With virtual organizations, _____.

The cost of hiring new employees increases

Products can be customized more to respond to customers’ needs

The time needed to develop new products increases

Each participating company can focus on its subpar products as well

Answer

Correct Answer: Each participating company can focus on its subpar products as well

Note: This Question is unanswered, help us to find answer for this one

147. When the backup stock is large, _____.

The product availability decreases

The retailer is likely to lose sales

Inventory management work is minimized

The GMROI increases

The assortment and variety increases

Answer

Correct Answer: The assortment and variety increases

Note: This Question is unanswered, help us to find answer for this one

148. When more efficient workers earn higher wages, this is known as a _____ pay structure.

Differential rate

Sliding wage

Scaled rate

Biased wage

Answer

Correct Answer: Differential rate

Note: This Question is unanswered, help us to find answer for this one

149. When bargaining power of buyers is , the industry is attractive.

Decrease, less

Low , more

Increase, less

Increase, more

Answer

Correct Answer: Low , more

Note: This Question is unanswered, help us to find answer for this one

150. Transaction-processing systems _____.

Involve low volumes of data

Require maximum human involvement

Require extensive managerial judgment

Involve operations that are repetitive

Answer

Correct Answer: Involve operations that are repetitive

Note: This Question is unanswered, help us to find answer for this one

151. To _____ an activity means to shorten the time it will take.

Smash

Fund

Crash

Aggregate

Answer

Correct Answer: Crash

Note: This Question is unanswered, help us to find answer for this one

152. There are two general types of franchises: product-distribution and __________ franchises.

Full-service

Business-format

Automatic vending machines.

Supermarkets

Answer

Correct Answer: Automatic vending machines.

Note: This Question is unanswered, help us to find answer for this one

153. The use of simulations has been limited by their _____.

Inability to incorporate situations or problems that a trainee might encounter

Inability to be used on a desktop computer

Need for employees to travel to a central training location

High development costs

Answer

Correct Answer: High development costs

Note: This Question is unanswered, help us to find answer for this one

154. The satisfaction-guaranteed concept is typically successful when marketing ________.

Inexpensive products

Office products

Services

To businesses

Answer

Correct Answer: Services

Note: This Question is unanswered, help us to find answer for this one

155. The lowest degree of processing occurs in _____.

Batch operations

Assemble-to-order operations

Make-to-order operations

Make-to-stock operations

Answer

Correct Answer: Make-to-stock operations

Note: This Question is unanswered, help us to find answer for this one

156. The idea that a good product will sell itself is associated with the __________ era of marketing.

Sales-oriented

Market-oriented

Production-oriented

Value-based marketing

Answer

Correct Answer: Production-oriented

Note: This Question is unanswered, help us to find answer for this one

157. The evaluation process ideally begins with _____.

Developing outcome measures

Choosing an evaluation strategy

Developing measurable learning objectives

Conducting a needs analysis

Answer

Correct Answer: Conducting a needs analysis

Note: This Question is unanswered, help us to find answer for this one

158. Buck passing is seen when an employee ________.

Avoids an unwanted task by falsely pleading ignorance or inability

Documents his or her activity rigorously to project an image of competence and thoroughness

Transfers responsibility for the execution of a task or decision to someone else

Prolongs a task to give the appearance of being occupied

Answer

Correct Answer: Transfers responsibility for the execution of a task or decision to someone else

Note: This Question is unanswered, help us to find answer for this one

159. The determination of specific job tasks and responsibilities is called ____.

Job design

Ergonomics

Job enlargement

Job enrichment

Answer

Correct Answer: Job design

Note: This Question is unanswered, help us to find answer for this one

160. A(n) ____ is a promise to reward and compensate a customer if a service upset occurs.

Service guarantee

Customer contact requirement

Service recovery

Empowerment

Answer

Correct Answer: Service guarantee

Note: This Question is unanswered, help us to find answer for this one

161. A _____ is a logical grouping of related fields.

Byte.

Field.

Record.

File

Answer

Correct Answer: File

Note: This Question is unanswered, help us to find answer for this one

162. A ____ operation searches data in a table and retrieves records based on certain criteria.

Join

Project

Find

Select

Answer

Correct Answer: Select

Note: This Question is unanswered, help us to find answer for this one

163. When you print ____, the presentation is printed with one or more slides on each piece of paper.

Full Page Slides

Notes Pages

Outline

Handouts

Answer

Correct Answer: Handouts

Note: This Question is unanswered, help us to find answer for this one

164. When it comes to risk of security threats and losses, ___________.

Risk is declining every year

Only the IS department employees need be involved in this issue

Sources of risk are diminishing

Risks cannot be eliminated

Risk is unimportant to senior management

Answer

Correct Answer: Risks cannot be eliminated

Note: This Question is unanswered, help us to find answer for this one

165. Two main communication challenges of using company internet systems are legal issues and ________.

Bandwidth limitations

Lack of personal interaction

Poor grammar

Inability to handle visual impaired customers

Answer

Correct Answer: Lack of personal interaction

Note: This Question is unanswered, help us to find answer for this one

166. When writing a routine business request, you should ________.

Justify the request or explain its importance

Latisha is requesting a letter of recommendation from Joshua.

Use the direct approach

Present facts honestly and clearly

Answer

Correct Answer: Justify the request or explain its importance

Note: This Question is unanswered, help us to find answer for this one

167. The typical layout of facilities in a hospital would be an example of a ____ layout.

Product.

Process.

Cellular.

Fixed position

Answer

Correct Answer: Process.

Note: This Question is unanswered, help us to find answer for this one

168. A true statement about diversity is that diversity _____.

The two basic types of diversity training are skills-based diversity training and awareness training.

Assistive technology

Diversity

Provides high-quality problem solving

Answer

Correct Answer: Provides high-quality problem solving

Note: This Question is unanswered, help us to find answer for this one

169. _____ costs do not change as output is increased or decreased.

Fixed Cost

Marginal cost

Oppertunity cost

Dependent cost

Answer

Correct Answer: Fixed Cost

Note: This Question is unanswered, help us to find answer for this one

170.
Which of the following would be a sensible response/sensible responses to a situation where a company finds that demand for its product is outstripping supply?

i)Start a waiting list.
ii)Decrease prices.
iii)Attempt to boost capacity.

None of the above

i only

ii only

iii only

i and ii only

i and iii only

ii and iii only

All of the above

Answer

Correct Answer: i and ii only

Note: This Question is unanswered, help us to find answer for this one

171.
Some organizations monitor the 'societal effects' of their activities. What type of measure is it?

Input

Output

Outcome

None of the above

Answer

Correct Answer: Outcome

Note: This Question is unanswered, help us to find answer for this one

172.
What does the term 'distribution chain' refer to?

A way of organizing staff to make distribution more effective.

A series of organizations involved in taking a product from the manufacturer to the consumer.

The retail outlets at which a product is sold.

A factor that hinders distribution.

Answer

Correct Answer: A series of organizations involved in taking a product from the manufacturer to the consumer.

Note: This Question is unanswered, help us to find answer for this one

173.
Which of the following is NOT a stage in the 'Business Process Re-engineering Cycle'?

Identifying processes

Reviewing, updating, analyzing 'as-is'

Designing 'to-be'

Testing and implementing 'to-be'

Reviewing, updating, analyzing 'to-be'

Answer

Correct Answer: Reviewing, updating, analyzing 'to-be'

Note: This Question is unanswered, help us to find answer for this one

174.
Which of these is NOT generally associated with a 'Just-In-Time' approach to production?

Reduced motivation among workers.

Reduced storage costs.

Improved cash flow.

Increased vulnerability to the reliability of suppliers.

Answer

Correct Answer: Reduced motivation among workers.

Note: This Question is unanswered, help us to find answer for this one

175.
Which of the following is/are a reason/reasons for undertaking 'reverse engineering'?

i)To check that a product functions properly.

ii)To determine interoperability.

iii)To examine rival products.

None of the above

i only

ii only

iii only

i and ii only

i and iii only

ii and iii only

All of the above

Answer

Correct Answer: ii and iii only

Note: This Question is unanswered, help us to find answer for this one

176.
Which of the following is NOT a benefit of 'hub and spoke' distribution?

Complicated operations can be carried out at the central hub.

It generally leads to higher capacity utilization for the vehicles involved.

It reduces the total number of routes traveled compared to a 'point-to-point' network.

It reduces the number of miles traveled by each item.

Answer

Correct Answer: It reduces the number of miles traveled by each item.

Note: This Question is unanswered, help us to find answer for this one

177.
Which of the following is NOT a feature of an effective organizational structure?

Clear line of authority

Adequate delegation of authority

More managerial levels

Proper span of control

Simple and flexible structure

Answer

Correct Answer: More managerial levels

Note: This Question is unanswered, help us to find answer for this one

178.
Which two of the following are used to calculate an 'efficiency ratio'?

i)profit margin

ii)expenses

iii)output

iv)revenue

i and ii only

i and iii only

i and iv only

ii and iii only

ii and iv only

iii and iv only

Answer

Correct Answer: ii and iv only

Note: This Question is unanswered, help us to find answer for this one

179.
Which of the following statements is/are true?

i)A firm may choose to subcontract where its capacity exceeds demand.

ii)Subcontracting is an effective way of ensuring a high-quality product.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Neither is true.

Note: This Question is unanswered, help us to find answer for this one

180.
Which of the following courses of action would NOT be a sensible response where capacity is being under-utilized due to lack of demand for products?

Increase production.

Attempt to boost demand through marketing.

Sell off unused capacity.

Diversify into new products.

Answer

Correct Answer: Increase production.

Note: This Question is unanswered, help us to find answer for this one

181.
Which of the following describes the term 'time-based management'?

Monitoring staff productivity with a stop-watch.

Using IT-based tools to manage diaries.

Prioritizing schedule above cost and quality.

Reducing the time taken to develop, launch and manufacture a product.

Answer

Correct Answer: Reducing the time taken to develop, launch and manufacture a product.

Note: This Question is unanswered, help us to find answer for this one

182.
What is reducing the number of levels within an organization's hierarchy known as?

Smoothing

Delayering

De-verticalization

Simplifying

Answer

Correct Answer: Delayering

Note: This Question is unanswered, help us to find answer for this one

183.
Which of the following statements are true?

i)It is not necessary for all measures to be presented to the senior management.

ii)The more KPIs an organization has, the more effective its performance measurement system will be.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Only (i) is true.

Note: This Question is unanswered, help us to find answer for this one

184.
Which of the following is an 'output'-related measure?

The number of units produced per day

The cost of raw materials

Staff turnover

The amount of investment in a plant

Answer

Correct Answer: The number of units produced per day

Note: This Question is unanswered, help us to find answer for this one

185.
A 'balanced ________' is a tool for evaluating organisational performance across the full range of factors.

scorecard

ledger

matrix

healthcheck

Answer

Correct Answer: scorecard

Note: This Question is unanswered, help us to find answer for this one

186.
Which of the following statements is/are true?

i)Prototypes should be constructed using the same manufacturing processes as are intended for the final product.

ii)The cost of producing a prototype will generally be higher than the unit cost of the final product.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Only (ii) is true.

Note: This Question is unanswered, help us to find answer for this one

187.
Which of the following is NOT a reason for selling products via wholesalers?

Higher prices can be charged by doing so than by selling directly to consumers.

Transport costs for the manufacturer are reduced.

The wholesalers have greater sales expertise.

The manufacturer does not have to store unsold stock.

Answer

Correct Answer: Higher prices can be charged by doing so than by selling directly to consumers.

Note: This Question is unanswered, help us to find answer for this one

188.
A company with 12 employees used to produce 600 units per week. Now with 16 employees, it produces 960 units per week. How much has each employee's productivity increased?

10%

15%

20%

25%

Answer

Correct Answer: 20%

Note: This Question is unanswered, help us to find answer for this one

189.
Which of the following methods would be used for the production of gas?

Batch

One-off

Continuous

Cell

Answer

Correct Answer: Continuous

Note: This Question is unanswered, help us to find answer for this one

190.
Which of the following terms relates to ensuring that different elements of product development are undertaken at the same time rather than consecutively?

'Just-in-time' production

'Lean production'

'Simultaneous engineering'

'Concurrent development'

Answer

Correct Answer: 'Simultaneous engineering'

Note: This Question is unanswered, help us to find answer for this one

191.
Which of the following is/are a variety/varieties of a 'prototype'?

i)Visual prototype

ii)Form study prototype

iii)Proof-of-principle prototype

None of the above

i only

ii only

iii only

i and ii only

i and iii only

ii and iii only

All of the above

Answer

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

192.
Which of the following distribution methods would be best suited to reach the customers who are unable to visit shops and want a broad range of products?

Door-to-door

Wholesale

Catalogue

Answer

Correct Answer: Catalogue

Note: This Question is unanswered, help us to find answer for this one

193.
A factory currently produces 1000 units at a unit cost of $3. If doubling output will decrease production costs by 20%, how much would it cost to produce 2000 units then?

$4,800

$6,000

Answer

Correct Answer: $4,800

Note: This Question is unanswered, help us to find answer for this one

194.
Which of the following is/are typically qualitative measures?

i)Profit margin

ii)Oral customer feedback

iii)Share price

None of the above

i only

ii only

iii only

i and ii only

i and iii only

ii and iii only

All of the above

Answer

Correct Answer: ii only

Note: This Question is unanswered, help us to find answer for this one

195.
If a company invests in new equipment to make its production process more efficient, which of the following will be considered 'opportunity costs'?

i)The cost of the new equipment.

ii)The anticipated additional revenue.

iii)The alternative improvements for which the capital might have been used.

iv)The interest that could have been earned on the capital.

i and ii only

i and iii only

i and iv only

ii and iii only

ii and iv only

iii and iv only

Answer

Correct Answer: iii and iv only

Note: This Question is unanswered, help us to find answer for this one

196.
Which of the following terms refers to the comprehensive management of the flow of goods from the producer to the consumer?

Supply channel

Logistics

Transportation

Warehousing

Answer

Correct Answer: Logistics

Note: This Question is unanswered, help us to find answer for this one

197.
Why would a design engineer perform 'structural analysis'?

To assess whether the manufacturing process is optimized.

To test what causes materials to fail.

To determine whether a product can be simplified.

To identify the individual components of a product.

Answer

Correct Answer: To test what causes materials to fail.

Note: This Question is unanswered, help us to find answer for this one

198.
Which of the following statements is NOT true?

Because errors creep in more easily when decisions are made on the basis of subjective judgement or past experience, using 'Operations Research Techniques' improves the likelihood of a good decision.

'Operations Research Techniques' can be effectively applied in many situations where the underlying variables cannot be quantified, e.g. situations involving human qualities and interpersonal relations.

'Operations Research Techniques' permit experimentation to take place without interfering with actual operations.

'Operations Research Techniques' make it possible to break down a complex large-scale problem into smaller parts that can be more easily diagnosed and manipulated.

Answer

Correct Answer: 'Operations Research Techniques' can be effectively applied in many situations where the underlying variables cannot be quantified, e.g. situations involving human qualities and interpersonal relations.

Note: This Question is unanswered, help us to find answer for this one

199.
What is meant by the term 'industrial design'?

Making a mass-produced product aesthetically pleasing.

Planning the machinery that will be required to manufacture a product.

Ensuring that a product is simple enough to be suited to mass production.

The visible use of metals in a product to accentuate its high-technology image

Answer

Correct Answer: Making a mass-produced product aesthetically pleasing.

Note: This Question is unanswered, help us to find answer for this one

200.
Which of the following situations would NOT cause 'diseconomies of scale'?

Increased communication costs

Scarcity of raw materials

Increased management costs

Increased manufacturing output

Answer

Correct Answer: Scarcity of raw materials

Note: This Question is unanswered, help us to find answer for this one

201.
Which of the following statements is/are correct?

i)'Time and Motion' studies seek to improve a process by increasing the number of steps involved.

ii)Decisions should be made only on the basis of quantitative data.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Neither is true.

Note: This Question is unanswered, help us to find answer for this one

202.
Which of the following is/are a disadvantage/disadvantages of gaining a quality award?

i)Loss of administrative time required to prepare and apply for certification.

ii)Increased requirement for record-keeping.

iii)Decreased brand image with customers.

None of the above

i only

ii only

iii only

i and ii only

i and iii only

ii and iii only

All of the above

Answer

Correct Answer: i and ii only

Note: This Question is unanswered, help us to find answer for this one

203.
A factory can produce 1000 units per day but has only been able to produce 800 units due to a lack of skilled staff. What will its capacity utilization be after a 10% productivity increase?

880 units

900 units

960 units

88%

90%

96%

Answer

Correct Answer: 88%

Note: This Question is unanswered, help us to find answer for this one

204.
What is the correct expansion of the acronym KPI?

Kinds of Product Information

Key Performance Indicator

Keen Productivity Implementation

Keeping People Interested

Answer

Correct Answer: Key Performance Indicator

Note: This Question is unanswered, help us to find answer for this one

205.
Which of the following is/are a benefit/benefits of introducing the 'kaizen' techniques?

Business

i)Increased staff motivation

ii)Reduced wastage

iii)More efficient processes

None of the above

i only

ii only

iii only

i and ii only

i and iii only

ii and iii only

All of the above

Answer

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

206.
Which of the following statements is/are true?

i)Implementing 'team-based management' may reduce output.

ii)'Team-based management' is associated with the 'Theory X' approach.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Only (i) is true.

Note: This Question is unanswered, help us to find answer for this one

207.
Which of the following factors must be balanced against 'schedule' to assess the effectiveness of a process?

i)Quality

ii)Scale

iii)Cost

None of the above

i only

ii only

iii only

i and ii only

i and iii only

ii and iii only

All of the above

Answer

Correct Answer: i and iii only

Note: This Question is unanswered, help us to find answer for this one

208.
Which of the following statements is/are true?

i)A capital intensive production process is one that involves a relatively-high proportion of labor.

ii)Training staff can be an effective method of boosting productivity.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Only (ii) is true.

Note: This Question is unanswered, help us to find answer for this one

209.
Which of the following is an alternative term for the 'Scalar Principle'?

Chain of Command

Personal ability

Unity of Command

Span of Control

Unity of Direction

Answer

Correct Answer: Chain of Command

Note: This Question is unanswered, help us to find answer for this one

210.
Which of the following is an example of 'job' production?

A print run of 1,000 magazines

Personalized birthday cakes

Soup canning

An order for 100 chairs

Answer

Correct Answer: Personalized birthday cakes

Note: This Question is unanswered, help us to find answer for this one

211.
Which one of the Maslow's hierarchy of needs would primarily be addressed by introducing 'team-based management'?

Physiological

Social/belonging

Security

Self-actualization

Answer

Correct Answer: Social/belonging

Note: This Question is unanswered, help us to find answer for this one

212.
Which of the following statements is/are true?

i)Distribution channels refer only to physical products.

ii)Under 'selective distribution', only a very limited number of retailers are allowed to sell a product in order to maintain exclusivity.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true

Neither is true.

Answer

Correct Answer: Neither is true.

Note: This Question is unanswered, help us to find answer for this one

213.
Which of the following statements is/are true?

i)Companies should always seek to hold large quantities of unused stock to ensure that production is not interrupted.

ii)Service-based companies generally hold more stock than manufacturing-based ones.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Neither is true.

Note: This Question is unanswered, help us to find answer for this one

214.
Which of the following concepts developed by Dr Eliyahu Goldratt asserts that at any given time, there will be at least one factor hindering an organization's performance?

Barriers to entry

Hurdle hypothesis

Problem analysis

Theory of constraints

Answer

Correct Answer: Theory of constraints

Note: This Question is unanswered, help us to find answer for this one

215.
Which of the following is a statistical measure of the ability of a process to deliver within the specification limits?

Capability Maturity Model

Process Capability Index

Production Output Norm

Quality Assurance

Answer

Correct Answer: Process Capability Index

Note: This Question is unanswered, help us to find answer for this one

216.
Which of the following is NOT a stage in the product life cycle?

Development

Introduction

Infancy

Growth

Maturity

Decline

Answer

Correct Answer: Infancy

Note: This Question is unanswered, help us to find answer for this one

217.
Organizations often outsource elements of their operations in order to improve profitability. Which of the following activities may NOT be outsourced�?

Marketing

Project management

Human Resources

Core business

Sales

Answer

Correct Answer: Core business

Note: This Question is unanswered, help us to find answer for this one

218.
Which of the following would NOT be addressed as part of a 'Quality' improvement initiative?

Waste

Target market

Defect levels

Delivery time

Answer

Correct Answer: Target market

Note: This Question is unanswered, help us to find answer for this one

219.
Which of the following products would be most suited to transportation by an airplane?

Canned goods

Mail

Electrical items

Books

Answer

Correct Answer: Mail

Note: This Question is unanswered, help us to find answer for this one

220.
Which of the following is NOT part of the role of an industrial engineer?

Making processes more efficient.

Improving the consistency of manufacturing quality.

Making products easier to manufacture.

Monitoring productivity

Answer

Correct Answer: Monitoring productivity

Note: This Question is unanswered, help us to find answer for this one

221.
To what does the term 'purchasing economies of scale' refer?

Where improved equipment is bought to enhance efficiency.

Where costs are reduced through bulk buying.

Where customers benefit from reduced prices.

Where outside expertise is imported to boost productivity.

Answer

Correct Answer: Where costs are reduced through bulk buying.

Note: This Question is unanswered, help us to find answer for this one

222.
Which of the following is a standard indicating a company's approach to 'quality'?

ISO 6000

ISO 7000

ISO 8000

ISO 9000

Answer

Correct Answer: ISO 9000

Note: This Question is unanswered, help us to find answer for this one

223.
Which of the following is a potential problem /are potential problems associated with benchmarking?

i)It leads to increased production costs.

ii)Necessary information is difficult to obtain.

iii)Organizations may not be directly comparable.

None of the above

i only

ii only

iii only

i and ii only

i and iii only

All of the above

Answer

Correct Answer: i and iii only
i and iii only

Note: This question has more than 1 correct answers

Note: This Question is unanswered, help us to find answer for this one

224.
Who developed the fourteen key principles for transforming business effectiveness?

W. Edwards Deming

Frederick Winslow Taylor

Walter Shewhart

Malcolm Baldridge

Woodrow Wilson

Answer

Correct Answer: W. Edwards Deming

Note: This Question is unanswered, help us to find answer for this one

225.
Which of the following statements is/are true?

i)'Job' production is associated with low unit costs.

ii)'Job' production permits customers to request a particular specification.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Only (ii) is true.

Note: This Question is unanswered, help us to find answer for this one

226.
A situation where there is one intermediary organization between the manufacturer and the consumer is known as:

three-level channel

two-level channel

one-level channel

zero-level channel

Answer

Correct Answer: one-level channel

Note: This Question is unanswered, help us to find answer for this one

227.
The term 'cell production' refers to a situation in which:

manufacture takes place on an automated assembly line.

workers work alongside others with the same skills.

production is divided into self-contained units undertaken by separate teams.

workers work individually on a particular stage of the production process.

Answer

Correct Answer: production is divided into self-contained units undertaken by separate teams.

Note: This Question is unanswered, help us to find answer for this one

228.
Which of the following statements is/are true?

i)Increasing quality inevitably leads to higher production costs.

ii)Pareto charts show the values being plotted arranged in the ascending order

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true

Neither is true.

Answer

Correct Answer: Neither is true.

Note: This Question is unanswered, help us to find answer for this one

229.
Which of the following statements is/are true?

i)'Economies of scale' can be used to increase market share without cutting profit margins.

ii)'Diseconomies of scale' may enable a company to achieve higher profit margins.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Only (i) is true.

Note: This Question is unanswered, help us to find answer for this one

230.
Which of the following is an example of a secondary industry?

Mining

Farming

Fishery

Oil refining

Answer

Correct Answer: Oil refining

Note: This Question is unanswered, help us to find answer for this one

231.
For targets to be effective, they should be 'SMART'. Which of the following is not part of the acronym 'SMART'?

Specific

Measurable

Achievable

Rigid

Time-bound

They are all parts of the acronym.

Answer

Correct Answer: Rigid

Note: This Question is unanswered, help us to find answer for this one

232.
Which of the following is the best characterization of a decentralized organization?

The staff are no longer managed.

The staff work unsupervised.

The staff enjoy significant discretion.

The staff are permitted only limited discretion.

The staff do not have any discretion.

Answer

Correct Answer: The staff enjoy significant discretion.

Note: This Question is unanswered, help us to find answer for this one

233.
A 'Just-In-Time' approach to production involves ________.

closely monitoring the employees' hours.

faster delivery of products to customers.

minimising the amount of unused stock.

prioritising 'schedule' above other variables.

Answer

Correct Answer: minimising the amount of unused stock.

Note: This Question is unanswered, help us to find answer for this one

234.
Comparing performance with high-performing competitors is known as:

benchmarking

rival measurement

market analysis

status check

Answer

Correct Answer: benchmarking

Note: This Question is unanswered, help us to find answer for this one

235.
Which of the following initiatives would a company expect to reduce its defect rate?

i)Increased training of staff

ii)Introducing simultaneous engineering

Both (i) and (ii)

Only (i)

Only (ii)

Neither (i) nor (ii)

Answer

Correct Answer: Only (i)

Note: This Question is unanswered, help us to find answer for this one

236.
Which of the following is NOT a benefit of monitoring performance?

Identifying problems becomes easier.

Assessing the impact of new initiatives becomes easier.

It helps the managers take appropriate decisions.

It reduces administrative costs

Answer

Correct Answer: It reduces administrative costs

Note: This Question is unanswered, help us to find answer for this one

237.
Which of the following is NOT characteristic of a primary industry?

Products tend to be sold directly to consumers.

It often has a significant impact on the local environment.

A low percentage of people in developed countries tend to be engaged in it.

Productivity can be dramatically increased through mechanization.

Answer

Correct Answer: Products tend to be sold directly to consumers.

Note: This Question is unanswered, help us to find answer for this one

238.
What process would a design engineer use to ensure a product meets the user's specifications?

Stakeholder Mapping

Customer Relationship Management

Product Attribute Verification

Requirements Management

Answer

Correct Answer: Requirements Management

Note: This Question is unanswered, help us to find answer for this one

239.
Under' Principles of Organization', what is meant by the expression 'Unity of Control'?

That there should be a limit to the number of persons that can be supervised effectively by one boss.

That the activities of the enterprise should be divided according to functions and assigned to persons according to their specialization.

That the line of authority from the chief executive at the top to the first line supervisor at the bottom must be clearly defined.

That each subordinate should have only one superior whose orders he has to obey.

Answer

Correct Answer: That each subordinate should have only one superior whose orders he has to obey.

Note: This Question is unanswered, help us to find answer for this one

240.
Which of the following statements is/are true?

i)Systems engineering relates only to the technical aspects of projects.

ii)IDEF0 is a modeling language for software engineering.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Only (ii) is true.

Note: This Question is unanswered, help us to find answer for this one

241.
The extent to which a company owns its suppliers and its buyers is known as:

monopolization

specialization

vertical integration

diversification

Answer

Correct Answer: vertical integration

Note: This Question is unanswered, help us to find answer for this one

242.
Which of the following elements of 'marketing mix' relates to distribution?

Product

Place

Pricing

Promotion

Answer

Correct Answer: Place

Note: This Question is unanswered, help us to find answer for this one

243.
Which of the following statements is/are true?

i)A manufacturing organization's responsibility for its product ceases once it has been delivered to a retailer.

ii)'Service integration' refers to organizations forming partnerships to link their services.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Only (ii) is true.

Note: This Question is unanswered, help us to find answer for this one

244.
What does the term 'kaizen' refer to?

Continuous improvement

Introducing a flatter management structure

Work ethics

Up-skilling employees

Answer

Correct Answer: Continuous improvement

Note: This Question is unanswered, help us to find answer for this one

245.
Which of the following refers to an approach to reducing production costs developed by Toyota?

Raw production

Lean production

Base production

Mass production

Answer

Correct Answer: Lean production

Note: This Question is unanswered, help us to find answer for this one

246.
The phenomenon where, in the log run, unit costs increase as the production volume increases is known as:

Disparity of costs

Economy of scale

Diseconomy of scale

Elastic pricing

Answer

Correct Answer: Diseconomy of scale

Note: This Question is unanswered, help us to find answer for this one

247.
Which of the following statements is/are true?

i)The 'Six Sigma' methodology developed by Motorola is about reducing time to market.

ii)The 'Capability Maturity Model' relates specifically to software engineering.

Both (i) and (ii) are true.

Only (i) is true.

Only (ii) is true.

Neither is true.

Answer

Correct Answer: Only (ii) is true.

Note: This Question is unanswered, help us to find answer for this one

248.
Which of the following is NOT an element in the 'Waterfall Model'?

Requirements

Design

Implementation

Verification

Modification

Maintenance

Answer

Correct Answer: Modification

Note: This Question is unanswered, help us to find answer for this one

249.
If a company is commissioned to build a bridge, it will use computer modeling as part of the design process. Which of the following would be benefits of computer modeling in this scenario?

i)It is cheaper than building physical models.

ii)It allows parameters to be rapidly adjusted and tested.

iii)It guarantees that the finished product will perform as intended.

None of the above

i only

ii only

iii only

i and ii only

i and iii only

ii and iii only

All of the above

Answer

Correct Answer: ii only

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250. True or false? Attribute data is most useful during the analysis phase.

False

TRUE

Answer

Correct Answer: False

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251. (True or False): The multidomestic OM strategy maximizes local responsiveness while achieving a significant cost advantage

True

False

Answer

Correct Answer: False

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252. Which of the following would be most critical to quality (CTQ)?

All of these are equally critical to quality

Inputs

Outputs

Customers

Answer

Correct Answer: Inputs

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253. What should be the last SIPOC category addressed?

The outputs

The inputs

The suppliers

The customers

Answer

Correct Answer: The suppliers

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254. Attribute data is ______.

numerical

binary

interpretable

analytical

Answer

Correct Answer: binary

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255. Which of the following could you use to compare a CTQ (critical to quality) to a CTC (critical to customer)?

Quality assurance test

Quality function deployment

Stress test

DPM measurement

Answer

Correct Answer: Quality function deployment

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256. What is the primary metric used in baseline measurement?

Customers

DPU

Input (X)

Output (Y)

Answer

Correct Answer: Output (Y)

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257. In Measurement System Analysis, under ___ % is acceptable.

3.34

33.34

Answer

Correct Answer: 10

Note: This Question is unanswered, help us to find answer for this one

258. Which stage of DMAIC is data auditing most relevant?

Define

Measurement

Improvement

Analysis

Answer

Correct Answer: Measurement

Note: This Question is unanswered, help us to find answer for this one

259. Which graph would best measure multiple variation distributions?

Histogram

Box and whisker plots

FMEA

X-Y analysis

Answer

Correct Answer: Box and whisker plots

Note: This Question is unanswered, help us to find answer for this one

260. An event with a C probability is predicted to fail ______.

occasionally

rarely

frequently

infrequently

Answer

Correct Answer: occasionally

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261. The following activities are a direct responsibility of operations management, EXCEPT:

Designing the operation’s products, services and processes

Determining the exact mix of products and services that customers will want

Developing an operations strategy for the operation

Planning and controlling the operation

Answer

Correct Answer: Designing the operation’s products, services and processes

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262. _______ FMEA is used to analyze a new process, product, or service design before manufacturing to learn how it could fail when it's released.

All of these

Process

System

Design

Answer

Correct Answer: Design

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263. Which of the following would be the best example of poka-yoke?

A button that haults a production line in emergencies

A floppy disk that can only fit into a drive one way

All of these

Car part which can be assembled in three different ways

Answer

Correct Answer: A floppy disk that can only fit into a drive one way

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264. Which of the following is NOT a commonly used SIPOC software tool?

ARIS

SigmaPRO

SigmaFlow

iGrafx

Answer

Correct Answer: SigmaPRO

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265. Which of the following would be the best last step towards a successful FMEA?

Eliminate or reduce the high-risk failure modes

Calculate the resulting RPN

Prioritize the failure modes for action

Calculate the risk priority number for each effect

Answer

Correct Answer: Calculate the resulting RPN

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266. What is the importance of "level setting"?

It provides a test case based on unit economics

It simplifies stress tests

It ensures participants are all on the same page

All of these

Answer

Correct Answer: It ensures participants are all on the same page

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267. _______ FMEA is used to make existing transactional and operational processes better by understanding how external factors (people, materials, environment, etc.) can cause problems.

All of these

System

Design

Process

Answer

Correct Answer: Process

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268. True or false? Benchmarking always focuses on companies within the same industry.

False

True

Answer

Correct Answer: False

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269. How many failure modes can exist at one time with FMEA?

Two

Three

One

Five

Answer

Correct Answer: One

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270. Which of the following costs would NOT be included in a resultant Cost-of-poor-quality (COPQ)?

Prevention costs

All of these

External error costs

Internal error costs

Answer

Correct Answer: Prevention costs

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271. Cutting diamonds for commercial use would be an example of ________ processing.

upstream

downstream

direct

indirect

Answer

Correct Answer: downstream

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272. Which phase of DMAIC is SIPOC often used in?

The improvement phase

The define phase

The measurement phase

The analysis phase

Answer

Correct Answer: The define phase

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273. Which of the following would NOT be defined as a process input?

A credit report at a credit agency

Oil at a refinery

Equipment at manufacturing facility

Electronic components at manufacturing facility

Answer

Correct Answer: Equipment at manufacturing facility

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274. What variable is used to describe a sigma score?

Chi

Answer

Correct Answer: Z

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275. What is the purpose of FMEA?

To prevent process and product problems BEFORE they occur

To prevent process and product problems AFTER they occur

All of these

To prevent process and product problems in real-time as they're occurring

Answer

Correct Answer: To prevent process and product problems BEFORE they occur

Note: This Question is unanswered, help us to find answer for this one

276. In a normal distribution, 68% of the data will occur within:

. +/- 1 standard deviation

. +/- 2 standard deviation

. +/- 4 standard deviation

. +/- 5 standard deviation

Answer

Correct Answer: . +/- 1 standard deviation

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277. There is a 50% chance that a bike will be produced with a defect. This probability is called the __________.

first pass yield

DPU

throughput yield

DPMO

Answer

Correct Answer: throughput yield

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278. A jammed manufacturing tool is an example of ______.

a failure mode

failure cost

failure cause

a failure effect

Answer

Correct Answer: a failure mode

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279. What is licensing of product manufacturing of a product to other firms?

Franchising

Licensing

Multi Site Rationalization

Outsourcing

Answer

Correct Answer: Franchising

Note: This Question is unanswered, help us to find answer for this one

280. Which of the following materials process operation type is associated with the highest volume and lowest variety?

batch process

job shop

mass process

continuous process

Answer

Correct Answer: continuous process

Note: This Question is unanswered, help us to find answer for this one

281. A person's height is an example of _ data, whereas number of students in a class is an example of data.

congruent; incongruent

continuous; discrete

discrete; continuous

boolean, integer

Answer

Correct Answer: continuous; discrete

Note: This Question is unanswered, help us to find answer for this one

282. What is the term used to describe the RPN that's determined after reevaluating the severity, occurrence, and detection rankings?

Remaining RPM

Resulting RPM

Improved RPM

Corrected RPM

Answer

Correct Answer: Resulting RPM

Note: This Question is unanswered, help us to find answer for this one

283. Which of the following would be the best first step towards a successful FMEA?

Assign a severity ranking for each effect

List potential effects of each failure mode

Brainstorm potential failure modes

Review the process or product

Answer

Correct Answer: Review the process or product

Note: This Question is unanswered, help us to find answer for this one

284. Which of these international operations strategies involves a focus on high cost reductions and low local responsiveness?

global strategy

transnational strategy

multidomestic strategy

international strategy

Answer

Correct Answer: global strategy

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285. Which of the following would non-functional testing be used for?

Testing a result

Testing a system's architecture

Testing a program behavior

Testing a specific function

Answer

Correct Answer: Testing a system's architecture

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286. Which of the following terms BEST describes the measures that have already been achieved/recorded by a person or company that can be used to set initial goals as defined by Six Sigma.

Baselines

Metrics

Benchmarks

None of these

Answer

Correct Answer: Baselines

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287. As a general rule of thumb, how many high-level steps should be included in the process description?

10 - 15

4 - 7

8 - 10

1 - 3

Answer

Correct Answer: 4 - 7

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288. Fishbone diagrams are used for ______ identification.

output

customer

input

export

Answer

Correct Answer: input

Note: This Question is unanswered, help us to find answer for this one

289. (True or False): SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats

True

False

Answer

Correct Answer: False

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290. When building a SIPOC diagram you should start with ______.

the customer

the supplier

the opportunity

the process

Answer

Correct Answer: the process

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291. Which of the following is least likely to be a Cost Leadership competitive advantage?

low overhead

inventory management

broad product line

mass production

Answer

Correct Answer: broad product line

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292. A shipment tracking ID is an example of a/an _______.

input

output

Answer

Correct Answer: output

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293. When building a SIPOC diagram, what should you first define?

The required inputs

The VOC (Voice of Customer)

The process you want to map

The desired output

Answer

Correct Answer: The process you want to map

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294. Digging for gold would be an example of a/an ______ process.

indirect

integrated

upstream

downstream

Answer

Correct Answer: upstream

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295. Extracting raw materials is an example of a/an ________ process.

upstream

direct

indirect

downstream

Answer

Correct Answer: upstream

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296. What type of process is Operations Management considered?

Transitional

Transformational

Translational

Transactional

Answer

Correct Answer: Transactional

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297. What should be the first step of the experiment design process?

Brainstorm

Analyze the data

Define the objectives

Define the problem

Answer

Correct Answer: Define the problem

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298. Which of the following is NOT a SIPOC category?

Customer

Inputs

Costs

Outputs

Answer

Correct Answer: Costs

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299. True or False? An organizations strategy is its purpose or rationale for an organizations existence

False

True

Answer

Correct Answer: False

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300. Which of the following would be help indicate errors when curve-fitting?

The KPI compression

KLOC Indentation Level

The Kolmogorov-Smirov statistic

The Smith Buonanno Metric

Answer

Correct Answer: The Kolmogorov-Smirov statistic

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301. Six Sigma seeks to ensure a quality level of ____ defects per million opportunities.

33.4

0.034

3.4

0.34

Answer

Correct Answer: 3.4

Note: This Question is unanswered, help us to find answer for this one

302. What is the approach that tries to match the output of manufacturing with market demand, in order to minimize inventories?

CAD

MRP

JIT

CAM

Answer

Correct Answer: JIT

Note: This Question is unanswered, help us to find answer for this one

303. The frequency in which failure is occurring is referred to as:

Severity

Occurrence

Frequency

Detection

Answer

Correct Answer: Occurrence

Note: This Question is unanswered, help us to find answer for this one

304. What does poka-yoke refer to?

Fault testing

Cost Acquisition

Mistake proofing

Rapid repair

Answer

Correct Answer: Mistake proofing

Note: This Question is unanswered, help us to find answer for this one

305. The latency period is the _________.

average time between detection and repair

average time between system failures

average time between failure and detection

average time between production and sale

Answer

Correct Answer: average time between failure and detection

Note: This Question is unanswered, help us to find answer for this one

306. True or False? Fishbone charts are used to plot measurements taken over a specific time period.

True

False

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

307. Which of the following would be best used to compare statistical models?

Alpha Test

Black Box Test

Stress Test

F-test

Answer

Correct Answer: F-test

Note: This Question is unanswered, help us to find answer for this one

308. SIPOC is a tool used within the greater ______ process.

DFQ

Cost Cutting

CTQ

DMAIC

Answer

Correct Answer: DMAIC

Note: This Question is unanswered, help us to find answer for this one

309. The proportion of units that go through a process for the first time without defect is called _______.

the KPI

the first pass yield

the first pass inspection

the success yield

Answer

Correct Answer: the first pass yield

Note: This Question is unanswered, help us to find answer for this one

310. What is the commonly accepted variable for Outputs?

Answer

Correct Answer: Y

Note: This Question is unanswered, help us to find answer for this one

311. Which of the following is NOT an example of non-functional testing?

Endurance testing

Black box testing

Baseline testing

Compatibility testing

Answer

Correct Answer: Black box testing

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312. True or false? Outputs exclusively refer to products or services delivered to external customers.

False

True

Answer

Correct Answer: False

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313. Which of the following is NOT a common categorization in Value Add Analysis?

Non value adding

Value enabling

Value failure

Value adding

Answer

Correct Answer: Value failure

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314. A customer writes an email to customer support. A representative receives the email, finds the relevant information, and sends a response email back to the customer. How should the customer be categorized within SIPOC?

As an input

As a supplier only

Both as a supplier and as a customer.

As a customer only

Answer

Correct Answer: Both as a supplier and as a customer.

Note: This Question is unanswered, help us to find answer for this one

315. Which element of SIPOC would a RACI chart relate to?

Customer

Outputs

Inputs

Process

Answer

Correct Answer: Process

Note: This Question is unanswered, help us to find answer for this one

316. An operations manager would be responsible for all of the following, EXCEPT:

selecting suppliers

safety and maintenance

recruiting employees

sales and marketing

Answer

Correct Answer: sales and marketing

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317. In order to analyze the significance of a population sample, you must calculate __________.

the sharpe ratio

repeatability sigmas

confidence intervals

chi squared

Answer

Correct Answer: confidence intervals

Note: This Question is unanswered, help us to find answer for this one

318. Statistics are an important part of the analysis phase. What is the largest value minus the smallest value?

The range

The standard deviation

The mean

The variance

Answer

Correct Answer: The range

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319. True or false? Variables that are CTQ must also be CTC.

False

True

Answer

Correct Answer: False

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320. (True or False): Key success factors and core competencies are synonyms

False

True

Answer

Correct Answer: False

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321. A tester creates an experiment that consistently produces the same result. This is an example of _______.

Reproducibility

None of these

Regression

Repeatability

Answer

Correct Answer: Repeatability

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322. Which of the following formulas best shows how to obtain a risk priority number (RPN)?

severity x time x detection

severity + occurrence + detection

severity x occurrence x detection

severity + time + detection

Answer

Correct Answer: severity x occurrence x detection

Note: This Question is unanswered, help us to find answer for this one

323. A company that extracts and refines oil uses a/an ______ process.

integrated

upstream

downstream

connected

Answer

Correct Answer: integrated

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324. The costs incurred when a customer returns a defective product are best described as a _____ Cost-of-poor-quality (COPQ).

Resultant

Controllable

Equipment

Cheap

Answer

Correct Answer: Resultant

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325. Which of the following options list the 3 factors used to determine the relative risk of a failure?

Ranking, Severity, and Frequency

Severity, Ranking, and Time

Frequency, Ranking, and Category

Severity, Occurrence, and Detection

Answer

Correct Answer: Severity, Occurrence, and Detection

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326. Within the SIPOC framework, an Iphone is an example of a/an _______.

cost

output

input

customer

Answer

Correct Answer: output

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327. A high sigma score indicates _____ defects.

moderate

severe

few

many

Answer

Correct Answer: few

Note: This Question is unanswered, help us to find answer for this one

328. How do you calculate DPU (defects per unit)?

(Number of defects observed)/(Number of units inspected)

(Cost per defect)/(Total defects)

(Number of units inspected)/(Number of defects) - (Number of defects)

(Number of units inspected)/(Number of defects observed)

Answer

Correct Answer: (Number of defects observed)/(Number of units inspected)

Note: This Question is unanswered, help us to find answer for this one

329. Which of the following best describes 'failure modes'?

The number of times a process or product fails during testing

All the ways a process or product can fail

The number of times a process or product fails during the product's launch

None of these

Answer

Correct Answer: All the ways a process or product can fail

Note: This Question is unanswered, help us to find answer for this one

330. When designing an experiment, which category would inputs be included in?

Response

Levels

Factors

None of these

Answer

Correct Answer: Factors

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331. ________ refers to the consequences of a failure if it should occur.

Detection

Severity

Intensity

Occurrence

Answer

Correct Answer: Severity

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332. Which of the following is NOT a DMAIC term?

Measure

Analyze

Cause

Define

Answer

Correct Answer: Cause

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333. Which of the following is NOT used when determining RPN?

Detection

Cost

Indenture levels

Probability

Answer

Correct Answer: Indenture levels

Note: This Question is unanswered, help us to find answer for this one

334. Which of the following would be an observational study?

a behavior chart

a histogram

a bell curve

a box and whisker plot

Answer

Correct Answer: a behavior chart

Note: This Question is unanswered, help us to find answer for this one

335. A full factorial experiment has factor(s) with _ level(s) each.

one; multiple

a couple ; no

multiple; one

multiple; multiple

Answer

Correct Answer: multiple; multiple

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336. True of false? You can always use the same standard deviation when calculating a sigma score, regardless of time frame.

False

TRUE

Answer

Correct Answer: False

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337. What is the least likely decision made by an Operations Manager?

Selecting the location and layout of a facility

How much capacity is required to balance demand

Deciding which market areas to manufacture products for

How to use quality techniques to reduce waste

Answer

Correct Answer: Deciding which market areas to manufacture products for

Note: This Question is unanswered, help us to find answer for this one

338. What is the planning method used to show the tasks associated with a project, the people in charge of completing the tasks and the timelines?

Pie chart

Pareto chart

Gantt chart

Histogram

Answer

Correct Answer: Gantt chart

Note: This Question is unanswered, help us to find answer for this one

339. Which of the following best describes a bar chart that depicts the frequencies of numerical or measurement data?

Gantt Chart

Process Map

Check Sheet

Histogram

Answer

Correct Answer: Histogram

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340. Operations management includes all of these activities, EXCEPT:

secure financial resources

oversee the transformation process

maintain quality

schedule work

Answer

Correct Answer: secure financial resources

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341. What is another name for a "Fishbone Diagram"?

A cause and effect diagram

A RACI Diagram

A Pie Chart

A GANTT Diagram

Answer

Correct Answer: A cause and effect diagram

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342. What is the commonly accepted variable for Inputs?

Alpha

Answer

Correct Answer: X

Note: This Question is unanswered, help us to find answer for this one

343. True or false? The gross margin often reflects the value created during the process.

False

True

Answer

Correct Answer: True

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344. SIPOC represents the five key elements of a ______ map.

product

process

cost

road

Answer

Correct Answer: process

Note: This Question is unanswered, help us to find answer for this one

345. What is the correct order of the main phases in the product life cycle?

Maturity, Saturation, Growth, Decline

Maturity, Growth, Saturation, Decline

Growth, Saturation, Growth, Decline

Growth, Maturity, Saturation, Decline

Answer

Correct Answer: Growth, Maturity, Saturation, Decline

Note: This Question is unanswered, help us to find answer for this one

346. True or false? Suppliers can come from internal entities.

False

True

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

347. Which of the following would be an incorrectly labeled output?

A smartphone

A car

A well made car

A t-shirt

Answer

Correct Answer: A well made car

Note: This Question is unanswered, help us to find answer for this one

348. True or False? The failure modes with the highest RPNs should be attended to first.

True

False

Answer

Correct Answer: True

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349. True or false? A processes can have the same DPU, but very different DPO.

FALSE

True

Answer

Correct Answer: True

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350. A problem statement is a _________.

an alarm in the processing chain of command

list of risks

clear description of the issues that a team needs to address

a formal complain from a customer

Answer

Correct Answer: clear description of the issues that a team needs to address

Note: This Question is unanswered, help us to find answer for this one

351. Which of the following is a goal of the SIPOC framework?

Eliminate waste processes

Provide a better understanding of the customer

All of these

Clearly define a process

Answer

Correct Answer: All of these

Note: This Question is unanswered, help us to find answer for this one

352. FMEA team leaders are in charge of:

Making sure the team stays on track toward the completion of the FMEA

Ensuring the team is prepared with all necessary materials

all of these

Planning and facilitating meetings

Answer

Correct Answer: all of these

Note: This Question is unanswered, help us to find answer for this one

353. (True or False): Key success factors are those activities that are key to achieving competitive advantage

False

True

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

354. Process boundaries are important for _________.

clearly stating the beginning, end, and function of a process.

setting the cost ceiling

defining a volume limit

determining stakeholders

Answer

Correct Answer: clearly stating the beginning, end, and function of a process.

Note: This Question is unanswered, help us to find answer for this one

355. Which of the following is NOT one of the 10 steps for an FMEA?

All of these are included in the 10 steps

Calculate the risk priority number for each effect

Review the process or the product

Prioritize the failure modes for action

Answer

Correct Answer: All of these are included in the 10 steps

Note: This Question is unanswered, help us to find answer for this one

356. The international quality standard for for product design, manufacture, and distribution is known as:

QS-5000

ISO 5000

QS-9000

ISO 9000

Answer

Correct Answer: ISO 9000

Note: This Question is unanswered, help us to find answer for this one

357. True or false? Affinity diagrams are best created by a cross-functional team.

True

FALSE

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

358. True or false? The ordering of SIPOC categories does not matter.

True

False

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

359. True or false? Regression tests are functional tests.

False

True

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

360. Which term describes how an organization expects to achieve its missions and goals?

SWOT

Competitive Advantage

Strategy

Tactic

Answer

Correct Answer: Strategy

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361. Is a barrel of crude oil an output or an input?

It depends on the context

Output

Input

Answer

Correct Answer: It depends on the context

Note: This Question is unanswered, help us to find answer for this one

362. A ________ indicates that a process event or measurement is likely to fall within that limit.

item limit

population limit

control limit

sample limit

Answer

Correct Answer: control limit

Note: This Question is unanswered, help us to find answer for this one

363. When creating a multi vari chart, each temporal occurrence should contain the measurements of at least _______ consecutive units.

one

five

three

seven

Answer

Correct Answer: three

Note: This Question is unanswered, help us to find answer for this one

364. True or false? A good SIPOC diagram should always focus on one supplier.

False

True

Answer

Correct Answer: False

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365. A credit agency creates a credit report which is then used to create a loan agreement. Who is the supplier in the process of making a loan agreement?

The customer whose data is used in the report

There is no supplier

Bank teller

The credit agency

Answer

Correct Answer: The credit agency

Note: This Question is unanswered, help us to find answer for this one

366. Which of the following would be relevant to the VOB (Voice of Business)?

All of these

ROI

Free Cash Flows

The P&L statement

Answer

Correct Answer: All of these

Note: This Question is unanswered, help us to find answer for this one

Operations Management MCQs | Topic-wise

MCQ on Business Production	MCQ on Demand Forecasting Methods
MCQ on Demand Management, Forecasting, and Aggregate Planning	MCQ on Financial Management
MCQ on Learning Curves of Operational Management	MCQ on Operations and Supply Chain Strategies
MCQ on Quality Improvement and Control Tools	MCQ on Supplement. Job Scheduling and Vehicle Routing
MCQ on Supply Chain Design And Location Planning	MCQ on Tools For Analyzing and Designing
General Operations Management MCQs

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Operations Management Subjects

Introduction to Managing Global Operations MCQs

Operations and Supply Chain Strategies MCQs

Project Management MCQs

Product And Service Innovations MCQs

Reliability of Operations Management MCQs

Managing For Quality MCQs

Quality Improvement and Control Tools MCQs

Capacity Planning MCQs

Supply Chain Design And Location Planning MCQs

Process Design and Layout Planning MCQs

Tools For Analyzing and Designing MCQs

Supplier Management MCQs

Logistics Management MCQs

Demand Management And Customer Service MCQs

Demand Forecasting Methods MCQs

Lean Operations And Supply Chains MCQs

Inventory Management MCQs

Inventory Control Models MCQs

Sales and Operations Planning MCQs

Master Scheduling and Material Requirements Planning MCQs

Capacity Requirements Planning, MRPII, ERP, and DRP MCQs

Detailed Scheduling in Management MCQs

Linear Programming MCQs

Transportation Models MCQs

Waiting Line Models MCQs

Simulation of Operational Management MCQs

Learning Curves of Operational Management MCQs

Decision-Making Tools MCQs

Sustainability, Performance and Corporate Strategy MCQs

Product and Service Design MCQs

Process Design and Capacity Management MCQs

Customer Relationships and Customer Service MCQs

Demand Management, Forecasting, and Aggregate Planning MCQs

Material Flow Analysis and Facility Layouts MCQs

Supplement. Job Scheduling and Vehicle Routing MCQs

Managing Customer and Work Flows MCQs

Six Sigma Quality Management MCQs

Supplement. Statistical Quality Control MCQs

Global Supply Management MCQs

Location, Logistics, and Product Returns MCQs

Integrating Processes along the Supply Chain MCQs

Lean Systems of Operations Management MCQs

Independent Demand Inventory Management Systems MCQs

Financial Management MCQs

Business Production MCQs

More Resources

Operations Management MCQ

Operations Management Skill Assessment

Operations Management PDF

Related MCQs

Operations Research MCQs

Payroll MCQs

People Management MCQs

PMP - Project Management MCQs

Project Management MCQs

Basic Operations Management MCQ

1. In the lean systems approach, as a system improves, it should have ____________ inventory on hand.

2. In the context of forecasting errors, _____ eliminates the measurement scale factor.

3. In the accompanying figure, the arrow number 2 indicates the form is displayed in the ____ view.

4. Overcharging medicare for care and services provided to patients is an example of ______ behavior

5. Between 1949 and 1964, the unemployment rate of blacks had come to _________ of whites.

6. An organizations ________________________________________ assembles its disaster recovery team.

7. The u.s. economy is now dominated by the _________ sector.

8. When ricky sells his used desk for $50, money is a _____.

9. High customer contact systems would most commonly be found in ____.

10. Value stream mapping analysts start from ________ and work _______ to draw the map by hand.

11. The _______________ is the "wrap-up" phase of project management.

12. In a two-resource sequencing problem, _____.

13. Charismatic leaders can be most distinguished by their __________ skills.

14. Bona fide occupational qualifications would be most likely included in a(n) ____.

15. ________ expresses the error as a percent of the actual values.

16. _______ variation is a variation whose cause can be identified.

17. The decision to outsource opens the firm up to certain risks, among them _________ and ________.

18. In the context of sequencing, the _____ minimizes the average lateness of a set of jobs.

19. ________ is one way to achieve unfreezing of an organization's status quo.

20. ________ integrates data from various operational systems.

21. The sales message varies little from customer to customer in a(n) _____.

22. The quick service restaurant (qsr) market is considered a(n)_______.

23. The eeoc was initially established to investigate complaints about ________.

24. Your internet service provider serves all of the following functions except _________.

25. With target costing, marketers first ________ and then ________.

26. With ____ departmentalization, most employees report to two bosses.

27. An organization's culture reflects the __________ that guide(s) its employees' behavior.

28. An operations task performed at hard rock caf is __________.

29. _____, in e-commerce, means all market participants can trade at the same price.

30. Two of the primary challenges facing managers today are ____.

31. Warby parker can offer cheaper glasses than their competition because they _______.

32. If demand is not uniform and constant, the stockout risks can be controlled by __________.

33. Job shops tend to be __________ while continuous processes tend to be __________.

34. Iso 9000 currently requires _____ of a certified organization.

35. A successful tqm program incorporates all of the following except __________.

36. All of the following except ________ can promote ethical choices across cultures.

37. A top-down analysis of a firm's prospects starts with an analysis of the ____.

38. The disaster recovery team will __________ the disaster recovery planning team.

39. In the past, __________ dominated supply chains.

40. Mbo emphasizes goals that are ________.

41. In equity theory, individuals assess the ________.

42. Jit makes quality less expensive because __________.

43. Hidden aspects of an organization that ob provides insight into include ________.

44. Events such as _______________ can be disruptive to global supply chains.

45. During the dreaming step of appreciative inquiry, participants ________.

46. Demographic variables are so frequently used in market segmentation because they ________.

47. Cross-training, job rotations, and the like results in ____ within the organization.

48. Critics of globalization say that global consumer-goods companies destroy ________.

49. Companies can achieve growth mainly by ____.

50. An attractive product idea must be developed into a ________.

51. According to herzberg, _____ is an example of a hygiene factor.

52. A ____ item is something that is purchased without much thought before the purchase.

53. ____is the process of influencing others to achieve group or organizational goals.

54. ________ refers to inconsistencies between the emotions people feel and the emotions they project.

55. ________ is what distinguishes an entrepreneurial venture.

56. ________ is a method for addressing, creating, updating, or querying relational databases.

57. _____ is best described as anticipating and preparing for an uncertain future.

58. The _____________ shows process structures based on output volume and product variety.

59. Smaller firms are most likely to reorganize into ________ during their internationalization.

60. Norming is a stage of group development that occurs when ________.

61. Maslow argued that once a need is substantially satisfied, ________.

62. In schoenberg?s pierrot lunaire, pierrot is a(n) _____.

63. An online dating service that charges members makes money primarily through using a(n) ________.

64. Holding high levels of inventory result in ____ inventory carrying costs and ____ stockout costs.

65. Demand forecast accuracy is important because overestimating demand leads to ________.

66. Combining the order_line and orders tables will ____.

67. Computer-integrated manufacturing integrates ______________ with manufacturing.

68. A risk avoider would want ______ safety stock.

69. _____ can be produced independently of the consumer and then stored and shipped.

70. Integration and coordination can be accomplished through rules, values, and _____.

71. _______________ is the purchased cost of goods from outside suppliers.

72. The process of taking a new idea and putting it into practice is called __________.

73. Netflix's recommendation feature attempts to close the _____ gap.

74. Make your life easier at tax time by keeping ________.

75. In today's decentralized business world, ________ the most important strategic decisions.

76. In the ethical decision-making framework, brainstorming for alternatives takes place _______.

77. In the context of a firm's economic resources, cash, inventory, and equipment represent its _____.

78. In a high-performance work system, task design makes jobs _____.

79. Formal information channels are characterized by ________.

10. Value stream mapping analysts start from __ and work _ to draw the map by hand.

17. The decision to outsource opens the firm up to certain risks, among them _ and .

25. With target costing, marketers first and then .

33. Job shops tend to be while continuous processes tend to be .

64. Holding high levels of inventory result in inventory carrying costs and stockout costs.

102. Eli whitney, in the , provided the foundations for in operations management.

120. and are two related aspects of the self-concept.

131. Frito-lay is to focus as harley davidson is to focus.

132. The basic trade-off in logistics is between and ?

136. Generally, consumer goods are either or .

149. When bargaining power of buyers is , the industry is attractive.