Operations Management MCQ Questions Answers

1. Purchasing an accident insurance policy would be an example of responding to a risk by ________ it.

2. Project management is gaining in importance for all types of projects because of _________.

3. Project _____ management consists of preparing and managing the budget for a project.

4. Procedures for administrative and contract closure are examples of organizational ____ assets.

5. Problems with timetables and project milestones can indicate ____.

6. In the _______________, the organization actually starts to execute the project plan.

7. _______ are important because they ensure a realistic solution to your problem.

8. Fast tracking is an example of a tool used in _____ management.

9. The first step in the creation of a pert/cpm chart is to ____.

10. A document that states the principles of quality would be a quality _____.

11. In a project schedule, the variable that has the least amount of flexibility is _____.

12. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the __________.

13. Each october the oig releases a ____ outlining its priorities for the fiscal year ahead.

14. Swift showed his irish patriotism by writing about _____.

15. Factors that can help participative management (pm) work include all the following except _____.

16. Service providers invest large amounts of money in training employees because ____.

17. Viewing a system as a group of subsystems begins the search for a problem at ____.

18. An installation checklist is ____.

19. Dissatisfied clients are more likely than satisfied clients to ____.

20. Excitement characteristics are categories in the _________ model.

21. Tqm is __________, designed to build quality into the product and process design.

22. ___________ inventory is the costliest form of inventory one can hold.

23. _________ has/have helped firms to concentrate on their core business.

24. _____ is the ratio of the output of a process to the input.

25. _____ addresses how well a product or service performs the customers intended use.

26. Transaction costs and loss of customer goodwill are both examples of ____.

27. The __________ is used to flag a forecasting model that is getting out of control.

28. Lost sales and goodwill are potentially significant costs that may arise from ________.

29. With respect to gift giving and gift receiving, ____ refers to money paid before an exchange.

30. Three critical productivity input variables are __________.

31. The list of the 5ss supports lean production by __________.

32. The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems.

33. The main goal of utilizing a mass customization production system is to ________.

34. In the lean systems approach, as a system improves, it should have ____________ inventory on hand.

35. In the context of forecasting errors, _____ eliminates the measurement scale factor.

36. In the accompanying figure, the arrow number 2 indicates the form is displayed in the ____ view.

37. Overcharging medicare for care and services provided to patients is an example of ______ behavior

38. Between 1949 and 1964, the unemployment rate of blacks had come to _________ of whites.

39. An organizations ________________________________________ assembles its disaster recovery team.

40. The u.s. economy is now dominated by the _________ sector.

41. When ricky sells his used desk for $50, money is a _____.

42. High customer contact systems would most commonly be found in ____.

43. Value stream mapping analysts start from ________ and work _______ to draw the map by hand.

44. The _______________ is the "wrap-up" phase of project management.

45. In a two-resource sequencing problem, _____.

46. Charismatic leaders can be most distinguished by their __________ skills.

47. Bona fide occupational qualifications would be most likely included in a(n) ____.

48. ________ expresses the error as a percent of the actual values.

49. _______ variation is a variation whose cause can be identified.

50. The decision to outsource opens the firm up to certain risks, among them _________ and ________.

51. In the context of sequencing, the _____ minimizes the average lateness of a set of jobs.

52. ________ is one way to achieve unfreezing of an organization's status quo.

53. ________ integrates data from various operational systems.

54. The sales message varies little from customer to customer in a(n) _____.

55. The quick service restaurant (qsr) market is considered a(n)_______.

56. The eeoc was initially established to investigate complaints about ________.

57. Your internet service provider serves all of the following functions except _________.

58. With target costing, marketers first ________ and then ________.

59. With ____ departmentalization, most employees report to two bosses.

60. An organization's culture reflects the __________ that guide(s) its employees' behavior.

61. An operations task performed at hard rock caf is __________.

62. _____, in e-commerce, means all market participants can trade at the same price.

63. Two of the primary challenges facing managers today are ____.

64. Warby parker can offer cheaper glasses than their competition because they _______.

65. Short-sea shipping is widely accepted and practiced in ____.

66. _____ and _____ are both relatively expensive types of decreasing term life insur

67. In equity theory, employees are motivated to _____.

68. The _____ should list and describe all of the deliverables required for the project.

69. Performing quality assurance is a subprocess of the _____ process of project quality management.

70. A ____ is a time-phased budget that project managers use to measure and monitor cost performance.

71. _____ refers to removing an organization from a firm's distribution channel.

72. For managers, the importance of maslow's contribution is that he showed that workers _____.

73. The outstanding checks total_________________.

74. The banking industry almost exclusively uses ______ for check processing.

75. Flowcharting is a quality improvement technique used for ______.

76. Cbt or wbt for those preparing for certification exams are ____ courses.

77. Each task in a systems development project should culminate in one or more ________.

78. ____ is an independent test performed by end users prior to accepting the delivered system.

79. A ________ defines the boundaries of a system in a work breakdown structure (wbs).

80. Scope ______ is often achieved by a customer inspection and then sign-off on key deliverables.

81. The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.

82. Identifying risks is a subprocess of the _____ process of project risk management.

83. Based on the red flags rule, entities are considered creditors if they __________.

84. Most operating systems are now distributed on ____.

85. _____ is the product of a risk event probability and the risk events monetary value.

86. The retailer can _____ to liquidate markdown merchandise.

87. A _____ cannot be started until a previous task is completed.

88. In project procurement management, an output of the _____ monitoring and controlling process.

89. Complete the formula: sample size = 0.25 * ( _____ /acceptable error)2

90. __________ of lessons learned are designed to improve performance on current and future projects.

91. _____ refers to matching certain behaviors of the other person.

92. _____ involves building individual and group skills to enhance project performance.

93. _____ is a method for determining the estimated annual costs and benefits for a project.

94. _____ involve ranking or assigning importance to things, such as projects, goals, and tasks.

95. The degree or strength of a relationship between two variables is shown by the__________

96. Renting provides _________ flexibility but can lead to _________ costs in the long-term. a

97. __________ causes a person to lapse abruptly into rem sleep from the awake state.

98. A _____ person achieves a balance between risk and payoff.

99. The objective of ____ is to restore service as quickly as possible.

100. A fully developed "mini" version of the report is referred to as a(n) _________________.