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20. Third-Party Logistics Services is outside agents that move items domestically or into ______ .
Answer
Correct Answer:
Foreign locations
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21. Sustainability is the ability to meet the needs of future generations in terms of ______ .
Answer
Correct Answer:
All of these
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22. Which processes concerning the flow of materials from raw material suppliers to the final customer ?
Answer
Correct Answer:
Supply Chain Management
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23. Supply Chain is the network of companies eventually making goods and services available to consumers.
Answer
Correct Answer:
True
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24. An intangible product such as the delivery of automobiles to the dealership is known as _______ .
Answer
Correct Answer:
Service
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25. The movement, storage, and processing of returned goods is known as ______ .
Answer
Correct Answer:
Returns Management
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26. Radio Frequency Identification allows data to be read at a distance, without requiring line-of-sight scanning
Answer
Correct Answer:
True
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27. The planning, scheduling, and controlling of resources to meet the specific goals of a project is known as _____ .
Answer
Correct Answer:
Project Management
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28. Product Development and Commercialization is ______ new products that customers want, and doing it frequently and efficiently
Answer
Correct Answer:
Both a & b
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29. Which of the correct statements about Processes ?
Answer
Correct Answer:
Methods for getting work done. Processes consist of a series of steps that turn inputs into outputs
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30. Buying goods and services from suppliers instead of making them in-house is known as _____ .
Answer
Correct Answer:
Outsourcing
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31. Order Fulfilment is the on-time delivery of goods and services to customers .
Answer
Correct Answer:
True
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32. Operations Management is the ______ of the many value-creating activities of the firm .
Answer
Correct Answer:
All of these
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33. The set of activities associated with purchasing, making, delivering, and returning (or recycling) goods and services is known as _____ .
Answer
Correct Answer:
Operations
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34. Material Requirements Planning is a _____ that were developed to try to balance part purchases and plant capacities with production requirements
Answer
Correct Answer:
Software applications
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35. Manufacturing Resource Planning allows firms to perform forward-looking what-if analyses of plant capacities.
Answer
Correct Answer:
True
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36. Logistics is a _____ .
Answer
Correct Answer:
All of these
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37. Just-in-Time is a system in which supplies and assemblies are ______ through the system when and where they are needed.
Answer
Correct Answer:
Pulled
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38. Goods is any tangible product, like an automobile
Answer
Correct Answer:
True
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39. In flow management making the _______ production inventories
Answer
Correct Answer:
All of these
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40. First-Tier Customers are the firm’s most valued direct customers.
Answer
Correct Answer:
True
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41. Enterprise Resource Planning is a ______ software application for managing a firm’s functional activities, suppliers, and customers
Answer
Correct Answer:
Multi module
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42. Which process balances customer requirements with supply chain capabilities ?
Answer
Correct Answer:
Demand Management
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43. Attending to customer needs before, during, and after the sale Is known as _____ .
Answer
Correct Answer:
Customer Service Management
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44. Customer Relationship Management managing the firm’s customer base so they remain satisfied and continue to purchase goods and services
Answer
Correct Answer:
True
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45. The amount or percentage of time customers are in contact with the service system while the service is being provided is known as _____ .
Answer
Correct Answer:
Customer Contact
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46. Corporate Social Responsibility is the practice of business ethics
Answer
Correct Answer:
True
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47. Designing the manufacturing process or service delivery system simultaneously with the design of the product is known as ______ .
Answer
Correct Answer:
Concurrent Engineering
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48. Capacity is the ______ of goods and/or services that a system can produce over a set period of time
Answer
Correct Answer:
Maximum amount
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49. The sharing and coordination of key processes between companies in a supply chain is known as ______ .
Answer
Correct Answer:
Business Process Integration
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50. The application of ethical principles to business situations is known as _____ .
Answer
Correct Answer:
Business Ethics
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51. Define Basic Operations Activities :
Answer
Correct Answer:
All of these
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52. The supply chain operations reference model has more than ______ key indicators.
Answer
Correct Answer:
150
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53. ______ is measured by calculating the number tasks performed or number of customers served in a given time period.
Answer
Correct Answer:
Service productivity
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54. ______ is not only a performance measurement system but also a strategic planning and management system that is used extensively by profit, nonprofit, and governmental organizations worldwide.
Answer
Correct Answer:
Balanced scorecard
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55. A ______, which is formulated by an organization’s top managers and board of directors, attempts to address the fundamental question of what industries and markets the organization should enter and compete in.
Answer
Correct Answer:
Corporate strategy
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56. its services.
Answer
Correct Answer:
Strategic positioning
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57. Which of the following is NOT a process in the supply chain operations reference model?
Answer
Correct Answer:
Innovation
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58. A ______ strategy is a firm’s plan to provide value to its customers by utilizing the firm’s internal and external resources.
Answer
Correct Answer:
Go-to-market
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59. ______ is the time it takes to conceptualize a new good or service, produce it, and make it available to customers.
Answer
Correct Answer:
Product development cycle time
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60. Incorporating sustainability throughout a company’s supply chain is difficult because:
Answer
Correct Answer:
It is time-consuming, and may require changes in the firm’s structure and infrastructure.
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61. The three performance targets that measure sustainability are ______.
Answer
Correct Answer:
Economic value, social value, and environmental value
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62. ______ is the ratio of outputs produced to the inputs used.
Answer
Correct Answer:
Productivity
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63. The four elements focused by operations strategy are ______.
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64. exactly what to measure when assessing their performance.
Answer
Correct Answer:
Supply chain operations reference model
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65. What term describes a competitive criterion that must be present in order for a product to be a viable competitor in the marketplace?
Answer
Correct Answer:
Order qualifier
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66. In Triple Bottom Line three performance targets that measure _______ the (a) economic value it provides its shareholders and the (b) environmental and (c) social value the company creates
Answer
Correct Answer:
Sustainability
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67. A model that provides a visual representation of an organization’s financial performance in terms of its return on investment and return on assets (also known as _______
Answer
Correct Answer:
Strategic Profit Model (SPM)
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68. Social Value is the value that results when the well-being of ________ is taken into account
Answer
Correct Answer:
Workers & other Stakeholders
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69. In Quality product’s fitness for use depending on the price the customer is willing to pay for it
Answer
Correct Answer:
True
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70. The ratio of productivity measured in a particular time period to the productivity measured in a base period is known as
Answer
Correct Answer:
Productivity Index
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71. the ratio of outputs (goods and services) produced to the inputs used
Answer
Correct Answer:
Productivity
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72. Product Development Cycle Time it takes to _______ or service, produce it, and make it available to customers
Answer
Correct Answer:
Both a & c
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73. Order Winner is a competitive criterion (core competence) of a product that causes a customer to choose it instead of a competitor’s product
Answer
Correct Answer:
True
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74. ______ a competitive criterion (core competence) that must be present in a product for it to be a viable competitor in the marketplace
Answer
Correct Answer:
Order Qualifier
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75. “Order Loser” qualifying criterion a firm fails to meet
Answer
Correct Answer:
True
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76. A strategy that uses the company’s operational resources effectively to help it achieve a competitive advantage is known as
Answer
Correct Answer:
Operations Strategy
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77. The process of implementing new ideas or changes that create value for customers is known as
Answer
Correct Answer:
Innovation
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78. Functional Strategies is a Strategies that ______ the activities and resources within each functional area of a company
Answer
Correct Answer:
Coordinate and integrate
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79. _______ created by sustainable practices
Answer
Correct Answer:
Environmental Value
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80. _______ economically resources, particularly time and money, were used to complete an activity
Answer
Correct Answer:
Efficiency
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81. The traditional bottom line of economic performance is known as
Answer
Correct Answer:
Economic Value
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82. CSFs is stands for
Answer
Correct Answer:
Critical Success Factors
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83. Which strategy formulated by an organization’s top managers and board of directors attempts to address the fundamental question of what industries and markets the organization should enter and compete ?
Answer
Correct Answer:
Corporate Strategy
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84. The activities at which a firm excels or strives to excel is known as
Answer
Correct Answer:
Core competencies
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85. _______ refers to factors that allow a company to produce goods or services better or more cheaply than its rivals.
Answer
Correct Answer:
Competitive Strengths
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86. A ______ establishes how each business unit should compete within its particular industry or market.
Answer
Correct Answer:
Business Unit Strategy
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87. Define Balanced Scorecard:
Answer
Correct Answer:
A performance measurement system and a strategic planning and management system that allows managers to align a firm’s activities with the vision and strategy of the organization
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