1. Most operating systems are now distributed on ____.
Answer
Correct Answer:
CDs or DVDs
Note: This Question is unanswered, help us to find answer for this one
2. The emt's responsibility during search-and-rescue operations is to _________.
Answer
Correct Answer:
Wait at the staging area until the patient is located
Note: This Question is unanswered, help us to find answer for this one
3. ______ is the result of an organization’s failure to meet customers’ expectations for service performance.
Answer
Correct Answer:
Service failure
Note: This Question is unanswered, help us to find answer for this one
4. Which of the following helps a firm provide greater convenience to their customers?
Answer
Correct Answer:
Multichannel marketing systems
Note: This Question is unanswered, help us to find answer for this one
5. ______ is a management method in which every supply chain member is linked to the customer, requiring collaborative relationships throughout the supply chain.
Note: This Question is unanswered, help us to find answer for this one
6. Which of the following is not one of the four supply chain dimensions of customer service?
Answer
Correct Answer:
Price
Note: This Question is unanswered, help us to find answer for this one
7. The process of allocating revenue and costs to specific customer segments or individual customers in order to determine the profitability of those segments or individual customers is known as:
Answer
Correct Answer:
Customer profitability analysis
Note: This Question is unanswered, help us to find answer for this one
8. The primary challenge of global demand management is ensuring that ______ are readily available when demand arises in many geographically dispersed locations.
Answer
Correct Answer:
Inventories
Note: This Question is unanswered, help us to find answer for this one
9. ______ is an effort by the organization to appease dissatisfied customers.
Answer
Correct Answer:
Service recovery
Note: This Question is unanswered, help us to find answer for this one
10. The ability of companies to deliver products to customers without loss or damage is known as ______.
Answer
Correct Answer:
Delivery safety
Note: This Question is unanswered, help us to find answer for this one
11. ______ is continuous monitoring of shortages or sudden changes in the quality of materials.
Answer
Correct Answer:
Exception management
Note: This Question is unanswered, help us to find answer for this one
12. Which of the following functional area is not impacted by demand management activities?
Answer
Correct Answer:
Accounting
Note: This Question is unanswered, help us to find answer for this one
13. ______ is a factor of reliable customer service.
Answer
Correct Answer:
Order cycle time
Note: This Question is unanswered, help us to find answer for this one
14. The percentage of customer orders that can be fully and completely filled from items in stock is known as ______.
Answer
Correct Answer:
Order fill rate
Note: This Question is unanswered, help us to find answer for this one
15. ______ is the process of gathering information from within and outside of the organization to forecast the demand for a product.
Answer
Correct Answer:
Collaborative forecasting
Note: This Question is unanswered, help us to find answer for this one
16. The demand management process consists of demand forecasting, ______, and demand management.
Answer
Correct Answer:
Demand planning
Note: This Question is unanswered, help us to find answer for this one
17. ______ is the process of estimating the demand for a firm’s products in the near future.
Answer
Correct Answer:
Demand forecasting
Note: This Question is unanswered, help us to find answer for this one
18. ______ is an effort by the organization to appease dissatisfied customers such as offering them refunds, credits, discounts, apologies, or free items or services
Answer
Correct Answer:
Service recovery
Note: This Question is unanswered, help us to find answer for this one
19. The result of an organization’s failure to meet customers’ expectations for service performance is known as
Answer
Correct Answer:
Service failure
Note: This Question is unanswered, help us to find answer for this one
20. The percentage of customer orders that can be fully and completely filled from items in stock is known as
Answer
Correct Answer:
Order fill rate
Note: This Question is unanswered, help us to find answer for this one
21. _______ is the ability of a company to deliver the orders placed by customers fully and completely
Answer
Correct Answer:
Order delivery completeness
Note: This Question is unanswered, help us to find answer for this one
22. Order cycle time consistency is a metric for reliable customer service.
Answer
Correct Answer:
True
Note: This Question is unanswered, help us to find answer for this one
23. Multichannel marketing systems is a systems that allow ______ and have them delivered in different ways
Answer
Correct Answer:
Both a & b
Note: This Question is unanswered, help us to find answer for this one
24. The deviations of actual demand from the forecast is known as
Answer
Correct Answer:
Forecasting errors
Note: This Question is unanswered, help us to find answer for this one
25. Exception management is the continuous monitoring of shortages or _____ in the quality of materials
Answer
Correct Answer:
Sudden changes
Note: This Question is unanswered, help us to find answer for this one
26. Define Demand planning.
Answer
Correct Answer:
The process of accurately forecasting the demand for a company’s products and services well into the future to give the company
Note: This Question is unanswered, help us to find answer for this one
27. Choose the correct answer about Demand forecasting.
Answer
Correct Answer:
The process of estimating the demand for a firm’s products in the future
Note: This Question is unanswered, help us to find answer for this one
28. The ability of companies to deliver products to customers without loss or damage is known as
Answer
Correct Answer:
Delivery safety
Note: This Question is unanswered, help us to find answer for this one
29. Customer profitability analysis determines the profitability of those segments or individual customers?
Answer
Correct Answer:
True
Note: This Question is unanswered, help us to find answer for this one
30. Customer-focused supply chain management (CFSCM) ply chain member is _______ , requiring collaborative relationships throughout the supply chain
Answer
Correct Answer:
Linked to the customer
Note: This Question is unanswered, help us to find answer for this one
31. CPFR is stands for
Answer
Correct Answer:
Collaborative planning, forecasting, and replenishment
Note: This Question is unanswered, help us to find answer for this one
32. ______ is the process of gathering information from within and outside of the organization to forecast the demand for a product
Answer
Correct Answer:
Collaborative forecasting
Note: This Question is unanswered, help us to find answer for this one
33. In Bullwhip effect the result of a change in consumer demand that causes a company in a supply chain in close proximity to the consumer
Answer
Correct Answer:
True
Note: This Question is unanswered, help us to find answer for this one
