Most operating systems are now distributed on ____.
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Correct Answer:
CDs or DVDs
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The emt's responsibility during search-and-rescue operations is to _________.
Answer
Correct Answer:
Wait at the staging area until the patient is located
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______ is the result of an organization’s failure to meet customers’ expectations for service performance.
Answer
Correct Answer:
Service failure
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Which of the following helps a firm provide greater convenience to their customers?
Answer
Correct Answer:
Multichannel marketing systems
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______ is a management method in which every supply chain member is linked to the customer, requiring collaborative relationships throughout the supply chain.
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Which of the following is not one of the four supply chain dimensions of customer service?
Answer
Correct Answer:
Price
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The process of allocating revenue and costs to specific customer segments or individual customers in order to determine the profitability of those segments or individual customers is known as:
Answer
Correct Answer:
Customer profitability analysis
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The primary challenge of global demand management is ensuring that ______ are readily available when demand arises in many geographically dispersed locations.
Answer
Correct Answer:
Inventories
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______ is an effort by the organization to appease dissatisfied customers.
Answer
Correct Answer:
Service recovery
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The ability of companies to deliver products to customers without loss or damage is known as ______.
Answer
Correct Answer:
Delivery safety
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______ is continuous monitoring of shortages or sudden changes in the quality of materials.
Answer
Correct Answer:
Exception management
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Which of the following functional area is not impacted by demand management activities?
Answer
Correct Answer:
Accounting
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______ is a factor of reliable customer service.
Answer
Correct Answer:
Order cycle time
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The percentage of customer orders that can be fully and completely filled from items in stock is known as ______.
Answer
Correct Answer:
Order fill rate
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______ is the process of gathering information from within and outside of the organization to forecast the demand for a product.
Answer
Correct Answer:
Collaborative forecasting
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The demand management process consists of demand forecasting, ______, and demand management.
Answer
Correct Answer:
Demand planning
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______ is the process of estimating the demand for a firm’s products in the near future.
Answer
Correct Answer:
Demand forecasting
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______ is an effort by the organization to appease dissatisfied customers such as offering them refunds, credits, discounts, apologies, or free items or services
Answer
Correct Answer:
Service recovery
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The result of an organization’s failure to meet customers’ expectations for service performance is known as
Answer
Correct Answer:
Service failure
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The percentage of customer orders that can be fully and completely filled from items in stock is known as
Answer
Correct Answer:
Order fill rate
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_______ is the ability of a company to deliver the orders placed by customers fully and completely
Answer
Correct Answer:
Order delivery completeness
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Order cycle time consistency is a metric for reliable customer service.
Answer
Correct Answer:
True
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Multichannel marketing systems is a systems that allow ______ and have them delivered in different ways
Answer
Correct Answer:
Both a & b
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The deviations of actual demand from the forecast is known as
Answer
Correct Answer:
Forecasting errors
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Exception management is the continuous monitoring of shortages or _____ in the quality of materials
Answer
Correct Answer:
Sudden changes
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Define Demand planning.
Answer
Correct Answer:
The process of accurately forecasting the demand for a company’s products and services well into the future to give the company
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Choose the correct answer about Demand forecasting.
Answer
Correct Answer:
The process of estimating the demand for a firm’s products in the future
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The ability of companies to deliver products to customers without loss or damage is known as
Answer
Correct Answer:
Delivery safety
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Customer profitability analysis determines the profitability of those segments or individual customers?
Answer
Correct Answer:
True
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Customer-focused supply chain management (CFSCM) ply chain member is _______ , requiring collaborative relationships throughout the supply chain
Answer
Correct Answer:
Linked to the customer
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CPFR is stands for
Answer
Correct Answer:
Collaborative planning, forecasting, and replenishment
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______ is the process of gathering information from within and outside of the organization to forecast the demand for a product
Answer
Correct Answer:
Collaborative forecasting
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In Bullwhip effect the result of a change in consumer demand that causes a company in a supply chain in close proximity to the consumer
Answer
Correct Answer:
True
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