1. Flowcharting is a quality improvement technique used for ______.
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Correct Answer:
Process mapping
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2. ______ are useful for manufacturing processes and operations that are repeated.
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Correct Answer:
Check sheets
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3. ______ is an attribute control chart that is used to monitor countable occurrences.
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Correct Answer:
C-chart
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4. ______ is a technique used to determine whether a process is able to meet a set of design specification limits, or normal level of variations, that reflect the customer’s requirements for a product or service.
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Correct Answer:
Process capability analysis
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5. ______ is a control chart that monitors the variability within samples.
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Correct Answer:
Range chart
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6. ______ is an approach to design that focuses on determining the optimal design of a product and the processes used to produce it so as to minimize variations.
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Correct Answer:
Parameter design
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7. ______ is a tool that can be used to visually determine if two variables are related or correlated.
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Correct Answer:
Scatter diagram
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8. ______ is an attribute control chart used to monitor the fraction, or proportion, of defects or errors in a product or service.
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Correct Answer:
P-chart
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9. ______ is a control chart that monitors the variation between samples.
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Correct Answer:
Mean chart
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10. ______ is a control chart that monitors the variability within samples.
Answer
Correct Answer:
Range chart
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11. As a rule of thumb, to do a process capability analysis, you should collect a minimum of ______ samples each with a sample size of at least 5 items.
Answer
Correct Answer:
Twenty
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12. “As the size of a sample gets larger, its distribution approaches normal distribution,” summarizes which assumption in sampling measurements?
Answer
Correct Answer:
Design specification limits
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13. “As the size of a sample gets larger, its distribution approaches normal distribution,” summarizes which assumption in sampling measurements?
Answer
Correct Answer:
Central limit theorem
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14. ______ refers to a set of procedures to improve a product or service’s quality before it is delivered.
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Correct Answer:
Quality assurance
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15. The upper and lower control limits of a control chart are sometimes mistakenly interpreted as ______.
Answer
Correct Answer:
Design specification limits
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16. ______ represents the target value of the quality characteristic the firm is trying to achieve.
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Correct Answer:
Center line
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17. ______ is a quality characteristic that is counted using whole numbers and often categorized using either/or measures.
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Correct Answer:
Attribute
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18. Variable a quality characteristic that is measured on a _____ or incremental, scale
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Correct Answer:
Continuous
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19. variations in quality that are not normally present in the process and can be attributed to unique or assignable causes is known as
Answer
Correct Answer:
Special cause variations
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20. Which of the following statements is false?
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Correct Answer:
The sampling distribution of the mean will have the same standard deviation as the original population from which the samples were drawn
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21. Range chart is a control chart that monitors the _____ With Sample
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Correct Answer:
Variability
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22. Quality control a process to monitor quality of a product or service
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Correct Answer:
True
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23. Define Process capability index
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Correct Answer:
A measure of how well a process meets its specification limits
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24. P-diagram identifies the various factors that have an effect on the ______ and ______ of a product or process
Answer
Correct Answer:
Design & performance
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25. _______ is used to monitor the fraction, or proportion, of defects or errors in a product or service
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Correct Answer:
P-chart
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26. Parameter design focuses on determining the ______ and the processes used to produce it so as to minimize variations
Answer
Correct Answer:
Optimal design
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27. Mean chart is a control chart to monitor if the ______ of the process variable is around target
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Correct Answer:
Average value
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28. Numerical maximum and minimum values within which the outputs produced by a process are expected to fall to be considered as having acceptable quality to the customer, also known as
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Correct Answer:
Design specification limits
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29. In Control chart variations in _____ that arise from random natural differences
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Correct Answer:
Quality
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30. Common cause variations arise from ______?
Answer
Correct Answer:
Random natural differences
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31. Which of the correct statements about the Central limit theorem?
Answer
Correct Answer:
Theorem that states that as the size of a sample gets larger and larger, its distribution also approaches the normal distribution
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32. C-chart is an attribute control chart that is used to ______ countable occurrences
Answer
Correct Answer:
Monitor
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33. A quality characteristic that is counted using whole numbers and often categorized using either/or measures is known as
Answer
Correct Answer:
Attribute
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