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Product and Service Design MCQ

The product is distributed to customers in the _____ phase of product development.

Answer

Correct Answer: Market introduction

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___________ is a vital link between customers and product design.

Answer

Correct Answer: Marketing

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Firms do _____ ________ so that new discoveries can be converted into new commercial applications.

Answer

Correct Answer: Basic research

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_______ are driven by changing work styles, mobile technology, and the desire to encourage creativity and teamwork.

Answer

Correct Answer: Workplace design trends

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_______ are playing a key role in the pharmaceutical industry in fighting counterfeiting and tampering while aiding in traceability.

Answer

Correct Answer: Packaging trends

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An analysis of a product’s environmental impacts,including assessments ofcarbon footprint and energy usage is _______.

Answer

Correct Answer: A life cycle assessment

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The sashimi system is an early Japanese version of _______.

Answer

Correct Answer: Concurrent engineering

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Software applications that consolidate parts and essentially simplify product design are part of _______.

Answer

Correct Answer: Design for manufacturing and assembly

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Cross-functional new product development teams are a characteristic of _______.

Answer

Correct Answer: Concurrent engineering

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Reducing a new product’s cost through use of readily available parts is _______.

Answer

Correct Answer: Value engineering

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The term house of quality applies to which step of the product development process?

Answer

Correct Answer: Developing theconcept

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The term open innovation applies to which step of the product development process?

Answer

Correct Answer: Generating product ideas

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Which of the following is part of the “product and process design” step of the product development process?

Answer

Correct Answer: Service blueprinting

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Which of the following is part of the “product analysis and screening” step of the product development process?

Answer

Correct Answer: Projected internal rate of return

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Which of the following is part of the “generate product ideas” step of the product development process?

Answer

Correct Answer: Benchmarking

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The alignment of product design with the conditions of the market and desires of customers defines _______.

Answer

Correct Answer: External fit

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The alignment of product design with the operational capabilities and policies of the firmdefines _______.

Answer

Correct Answer: Internalfit

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Value Engineering uses readily available parts instead of custom-designed parts, and use of cheaper materials and simpler designs.

Answer

Correct Answer: True

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The incorporation of sustainability elements into the design, operation, and disposal stages for goods and services is known as _______ .

Answer

Correct Answer: Both a & b

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Service Blueprinting used when designing and evaluating a _______ or improving an existing service.

Answer

Correct Answer: New service

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Strategic Fit is the alignment of product designs with the operational capabilities and policies of the firm and with the condition of the market and desires of customers.

Answer

Correct Answer: True

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Which method helps companies create designs that are more customer-focused ?

Answer

Correct Answer: Quality Function Deployment

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Product Design is the process of making ______ about the characteristics, features, and performance of a company’s product.

Answer

Correct Answer: Decisions

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Pilot Manufacturing determine if the production equipment can reliably manufacture the good, and if full-scale production is possible

Answer

Correct Answer: True

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Collaborating with universities, suppliers, customers, and others to generate product ideas.This statement is related to _____ .

Answer

Correct Answer: Open Innovation

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Exploring the subconscious minds of consumers to uncover new product ideas is known as _____ .

Answer

Correct Answer: Neuroscience

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The sum of a stream of future cash flows, discounted using the firm’s desired discount rate is known as ______ .

Answer

Correct Answer: Net Present Value

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Cradle-to-grave analyses of products’ environmental impacts, including assessments of the carbon footprint, energy usage is known as _____ .

Answer

Correct Answer: Life Cycle Assessments

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Cradle-to-grave analyses of products’ environmental impacts, including assessments of the carbon footprint, energy usage is known as _____ .

Answer

Correct Answer: Life Cycle Assessments

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In life cycle assessments, cradle-to-grave analyses of products’ environmental impacts, including assessments of the carbon footprint is energy usage.

Answer

Correct Answer: True

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Internal Rate of Return is the discount rate that makes a project’s net ______ equal to its investment cost.

Answer

Correct Answer: Present value

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House of Quality shows the relationships among customer requirements, product attributes, and design specifications.

Answer

Correct Answer: True

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The practice of inviting supplier representatives to participate on new product design teams is known as ______ .

Answer

Correct Answer: Early Supplier Involvement

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The software helps designers examine alternate material, part, and process choices to judge the cost of design and material trade-offs.This statement is related to _______ .

Answer

Correct Answer: Design for Manufacture and Assembly

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VContract Services provide custom services for other firms, such as services for housekeeping, maintenance, and landscaping at a hotel.

Answer

Correct Answer: True

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Firms that custom manufacture parts or products for other firms, under the buying firm’s label or brand is known as ______ .

Answer

Correct Answer: Concurrent Engineering

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Which process or service delivery system simultaneously with the design of the product ?

Answer

Correct Answer: Concurrent Engineering

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The practice of copying what others do best is known as ______ .

Answer

Correct Answer: Benchmarking

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Basic Research discovering _______ of looking at things.

Answer

Correct Answer: Both a & b

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