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Operations Management Subjects:

 

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Used by 100s of Jobseekers and students

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Focused questions for skill assessment

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Premium questions with correct answers

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Free Sample Questions for Operations Management

Which service determines the firm’s current customer service performance and that of its competitors ?

Customer Service Process

Customer Service Departments

External Customer Service Audits

Customer Participation Approach

Answer:
External Customer Service Audits

Which of the following refers to the cumulative total cost of completing the project’s work packages?

Earned value

Planned value

Cost performance index

Actual cost of work performed

Answer:
Actual cost of work performed