1. According to Deborah Tannen, women typically use ______ talk to establish connections through their communication.
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Correct Answer:
Rapport
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2. Attorneys are often likely to be ______ listeners bcause they welcome complex and challenging information.
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Correct Answer:
Content-centered
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3. When ______ take hold of a conversation, they interrupt, directing the conversational flow.
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Correct Answer:
Talkaholics
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4. When we encounter a ______, we may daydream, doodle on paper, or allow our minds to wander.
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A listening gap
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5. Even the most effective listeners become ______ at times.
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Preoccupied
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6. Having difficulty listening to our boss at work because a printer is running is an example of ______.
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Correct Answer:
Physical noise
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7. Multitasking is a primary cause of ______.
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Correct Answer:
Message overload
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8. Trying to listen during a blinding migraine requires trying to overcome ______ noise.
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Physiological
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9. ______ means placing pieces of information into manageable and retrievable sets.
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Correct Answer:
Chunking
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10. You will improve your ability to receive messages if you try not to ______ the reception of a message.
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Correct Answer:
Interrupt
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11. ______ listening means attending to the words, behaviors, and environment associated with an interaction.
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Correct Answer:
Mindful
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12. ______ is the dynamic, transactional process of receiving, responding to, recalling, and rating stimuli and/or messages from another.
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Correct Answer:
Listening
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13. As people are introduced to various stimuli such as color, taste, shapes, space, among others, they begin to construct ______.
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Correct Answer:
Mental maps
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14. Despite the value of listening, many of us experience ______.
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Correct Answer:
Listening deficiencies
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15. When we are hearing, we are also simultaneously ______.
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Correct Answer:
Processing and storing
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16. Providing observable feedback to a sender’s message is called responding
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True
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17. The type of communication men typically use to command attention, reaffirm status, and win arguments is called
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Report talk
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18. A theory stating that we can pay attention to several stimuli and simultaneously store stimuli for future reference is called
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Correct Answer:
● Working memory theory
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19. A listening style associated with listeners who want messages to be presented succinctly is called Time-centered listening style
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Correct Answer:
● True
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20. A compulsive talker who hogs the conversational stage and monopolizes encounters is called
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● Talkaholics
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21. Listening that requires individuals to listen without words to another person is called
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Correct Answer:
● Silent listening
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22. Responding to some parts of a message and rejecting others is called
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● Selective listening
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23. To question the assumptions underlying a message is known as
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● Second guess
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24. The verbal and nonverbal acknowledgment of a message is called
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● Receiving
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25. Understanding a message, storing it for future encounters, and remembering it later is called
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● Recalling
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26. Evaluating or assessing a message is called
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● Rating
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27. The type of communication women typically use to establish and build relationships with others is called
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Correct Answer:
● Rapport talk
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28. To pretend to listen by nodding our heads, looking at the speaker, smiling at the appropriate times, or practicing other kinds of attention feigning is known as
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Correct Answer:
● Pseudolisten
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29. A listening style associated with concern for other people’s feelings or emotions is called people centered listening style
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Correct Answer:
● True
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30. Restating the essence of a sender’s message in our own words is called
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● Paraphrasing
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31. Feedback that describes another’s behavior and then explains how that behavior made us feel is called
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● Nonjudgmental feedback
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32. Listening that requires us to be engaged with another person—the words, the behaviors, and the environment is called mindful listening
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Correct Answer:
● True
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33. The result when senders receive more messages than they can process is called
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● Message overload
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34. A predominant and preferred approach to listening to the messages we hear is called
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● Listening style
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35. The time difference between our mental ability to interpret words and the speed at which they arrive at our brain is called
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Correct Answer:
● Listening gap
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36. The physical process of letting in audible stimuli without focusing on the stimuli is called
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Correct Answer:
● Listening
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37. The physical process of letting in audible stimuli without focusing on the stimuli is called
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Correct Answer:
● Hearing
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38. Listeners who think that they can correctly guess the rest of the story a speaker is telling and don’t need the speaker to continue is called gap filters
Answer
Correct Answer:
● True
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39. The four components of the listening process: receiving, responding, recalling, and rating is called
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Correct Answer:
● Four Rs of listening
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40. The process of identifying with or attempting to experience the thoughts, beliefs, and actions of another is called
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● Empathy
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41. Supporting statements, such as “I see” or “I’m listening,” that indicate we are involved in a message is called
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● Dialogue enhancers
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42. Viewing innocent comments as personal attacks or hostile criticisms is called
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● Defensive listening
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43. Engaging in an extreme amount of self-focusing during a conversation to the ultimate exclusion of another person is called Conversational narcissism
Answer
Correct Answer:
● True
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44. A listening style associated with listeners who focus on the facts and details of a message is called content centered listening style
Answer
Correct Answer:
● True
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45. Placing pieces of information into manageable and retrievable sets is known as
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Correct Answer:
● Chunking
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46. A component of Working Memory Theory that acts as a conduit for the flow of information within a cognitive system is called
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Correct Answer:
● Central executive
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47. A visual rather than auditory form of communication that is composed of precise hand shapes and movements is called
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Correct Answer:
● American Sign Language (ASL)
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48. Listening carefully to a message and then using the information later to attack the sender is called ambushing
Answer
Correct Answer:
● True
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49. When you suspend your own responses while listening to another and simply concentrate on them. When it’s your turn to speak, you try to reflect back what you heard them tell you is called
Answer
Correct Answer:
● Active listening
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50. A listening style associated with listeners who want messages to be highly organized, concise, and error free is called
Answer
Correct Answer:
● Action-centered listening style
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