1. A six-step model for improving listening skills is known by the acronym ______.
Answer
Correct Answer:
HURIER
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2. A style of listening according to Barker and Watson (2000) where listeners are interested in intellectual challenges and complex information is ______.
Answer
Correct Answer:
Content-oriented listening
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3. Listening to understand the speaker’s point of view without judgment is known as using which type of listening?
Answer
Correct Answer:
Empathetic
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4. A type of listening that requires you to evaluate information being shared is ______.
Answer
Correct Answer:
Critical
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5. A type of listening that occurs when you focus on the content of the message in order to acquire knowledge is known as ______.
Answer
Correct Answer:
Informational
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6. An important tool used by the active listener is ______.
Answer
Correct Answer:
Questioning
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7. Technical words used by specialized groups that can be barriers to listening are known as ______.
Answer
Correct Answer:
Jargon
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8. ______ occurs when a speaker includes too many details in a message, making it difficult for the listener to comprehend.
Answer
Correct Answer:
Message overload
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9. Which of the following is considered an internal noise that distracts us from effective listening?
Answer
Correct Answer:
Being hungry because you missed lunch
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10. Which of the following is considered an external noise that distracts us from effective listening?
Answer
Correct Answer:
People walking by conference room windows during a meeting
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11. The average person remembers between 25% and 50% of what he or she hears.
Answer
Correct Answer:
True
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12. Listening requires concentration on verbal and nonverbal messages to assign meaning.
Answer
Correct Answer:
True
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13. Reflective listening focuses on the amount of time it takes to communicate the message.
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Correct Answer:
False
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14. Active listening is a type of listening.
Answer
Correct Answer:
False
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15. Better listeners are promoted more often than those with less developed listening abilities.
Answer
Correct Answer:
True
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16. The process of comprehending the literal meaning of the message is called_____
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Correct Answer:
Understanding
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17. _____is characterized by an awareness of or desire to be in control of the time constraints of interactions.
Answer
Correct Answer:
Time oriented listener
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18. Responding is giving some form of a response to the message_____
Answer
Correct Answer:
Both
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19. Recalling the message so that it can be acted on is called
Answer
Correct Answer:
Remembering
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20. Listening technique characterized by observing and interpreting verbal and nonverbal cues in order to summarize and restate back to the speaker to clarify content and meaning is called_____
Answer
Correct Answer:
Reflection
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21. The fear of misinterpreting, inadequately processing, and/or not being able to adjust psychologically to messages sent by others is called_____
Answer
Correct Answer:
Receiver apprehension
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22. Requests made to learn information or clarify understanding refer to_____
Answer
Correct Answer:
Questions
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23. Listening that takes place in situations where a clear role of speaking and listening functions is prescribed is called_____
Answer
Correct Answer:
Presentational listening
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24. _____ is characterized by demonstrating concern for others’ emotions and interests, finding common ground, and responding to the emotional states of human behavior
Answer
Correct Answer:
People oriented listener
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25. One who simply receives a message without giving feedback or verifying understanding of the message is called_____
Answer
Correct Answer:
Passive listener
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26. Paraphrase means expanding what is communicated to clarify meaning and check understanding.
Answer
Correct Answer:
False
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27. Receiving too much information at once, making it difficult to stay focused on the primary message being communicated is called_____
Answer
Correct Answer:
Message overload
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28. Receiving verbal and nonverbal messages and then determining meaning from those message is called_____
Answer
Correct Answer:
Listening
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29. Jargon is the terminology or language of a given field or profession.
Answer
Correct Answer:
True
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30. Making sense of verbal and nonverbal codes to assign meaning to the information received is called_____
Answer
Correct Answer:
Interpreting
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31. Listening that allows you to focus on the content of the message in order to acquire knowledge is called_____
Answer
Correct Answer:
Informational listening
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32. The ‘R’ in HURIER model refers to_____
Answer
Correct Answer:
Both a and b
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33. Your physical ability to detect sounds is called hearing.
Answer
Correct Answer:
True
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34. The logical assessment of the value of the message is called_____
Answer
Correct Answer:
Evaluating
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35. The ability to pay full attention to another person, void of critique, and to express sensitivity to the sender’s nonverbal behavior is called_____
Answer
Correct Answer:
Empathic listening
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36. _____requires the listener to evaluate the information being sent.
Answer
Correct Answer:
Critical listening
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37. Listening exemplified by the speaking role shifting from one person to another with some degree of frequency is called_____
Answer
Correct Answer:
Conversational listening
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38. _____is characterized by an interest in intellectual challenge, complex information, and a desire to evaluate information carefully before forming judgments and opinions.
Answer
Correct Answer:
Content oriented listener
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39. Any assumption we make or attitude we have about a person, an issue, or a topic before we have heard all the facts refers to_____
Answer
Correct Answer:
Bias
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40. One who is fully engaged in the role of listener, making sense of the message and then verifying the accuracy of sense making is called_____
Answer
Correct Answer:
Active listener
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41. _____is characterized by direct, concise, error-free communication that is used to negotiate and accomplish a goal.
Answer
Correct Answer:
Action oriented listener
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