MCQs > Finance & Management > Business Communication MCQs > Listening Professional Communication MCQs

Listening Professional Communication MCQ

Listening Professional Communication MCQ

1. A six-step model for improving listening skills is known by the acronym ______.

Answer

Correct Answer: HURIER

Note: This Question is unanswered, help us to find answer for this one

2. A style of listening according to Barker and Watson (2000) where listeners are interested in intellectual challenges and complex information is ______.

Answer

Correct Answer: Content-oriented listening

Note: This Question is unanswered, help us to find answer for this one

3. Listening to understand the speaker’s point of view without judgment is known as using which type of listening?

Answer

Correct Answer: Empathetic

Note: This Question is unanswered, help us to find answer for this one

4. A type of listening that requires you to evaluate information being shared is ______.

Answer

Correct Answer: Critical

Note: This Question is unanswered, help us to find answer for this one

5. A type of listening that occurs when you focus on the content of the message in order to acquire knowledge is known as ______.

Answer

Correct Answer: Informational

Note: This Question is unanswered, help us to find answer for this one

6. An important tool used by the active listener is ______.

Answer

Correct Answer: Questioning

Note: This Question is unanswered, help us to find answer for this one

7. Technical words used by specialized groups that can be barriers to listening are known as ______.

Answer

Correct Answer: Jargon

Note: This Question is unanswered, help us to find answer for this one

8. ______ occurs when a speaker includes too many details in a message, making it difficult for the listener to comprehend.

Answer

Correct Answer: Message overload

Note: This Question is unanswered, help us to find answer for this one

9. Which of the following is considered an internal noise that distracts us from effective listening?

Answer

Correct Answer: Being hungry because you missed lunch

Note: This Question is unanswered, help us to find answer for this one

10. Which of the following is considered an external noise that distracts us from effective listening?

Answer

Correct Answer: People walking by conference room windows during a meeting

Note: This Question is unanswered, help us to find answer for this one

11. The average person remembers between 25% and 50% of what he or she hears.

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

12. Listening requires concentration on verbal and nonverbal messages to assign meaning.

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

13. Reflective listening focuses on the amount of time it takes to communicate the message.

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

14. Active listening is a type of listening.

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

15. Better listeners are promoted more often than those with less developed listening abilities.

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

16. The process of comprehending the literal meaning of the message is called_____

Answer

Correct Answer: Understanding

Note: This Question is unanswered, help us to find answer for this one

17. _____is characterized by an awareness of or desire to be in control of the time constraints of interactions.

Answer

Correct Answer: Time oriented listener

Note: This Question is unanswered, help us to find answer for this one

18. Responding is giving some form of a response to the message_____

Answer

Correct Answer: Both

Note: This Question is unanswered, help us to find answer for this one

19. Recalling the message so that it can be acted on is called

Answer

Correct Answer: Remembering

Note: This Question is unanswered, help us to find answer for this one

20. Listening technique characterized by observing and interpreting verbal and nonverbal cues in order to summarize and restate back to the speaker to clarify content and meaning is called_____

Answer

Correct Answer: Reflection

Note: This Question is unanswered, help us to find answer for this one

21. The fear of misinterpreting, inadequately processing, and/or not being able to adjust psychologically to messages sent by others is called_____

Answer

Correct Answer: Receiver apprehension

Note: This Question is unanswered, help us to find answer for this one

22. Requests made to learn information or clarify understanding refer to_____

Answer

Correct Answer: Questions

Note: This Question is unanswered, help us to find answer for this one

23. Listening that takes place in situations where a clear role of speaking and listening functions is prescribed is called_____

Answer

Correct Answer: Presentational listening

Note: This Question is unanswered, help us to find answer for this one

24. _____ is characterized by demonstrating concern for others’ emotions and interests, finding common ground, and responding to the emotional states of human behavior

Answer

Correct Answer: People oriented listener

Note: This Question is unanswered, help us to find answer for this one

25. One who simply receives a message without giving feedback or verifying understanding of the message is called_____

Answer

Correct Answer: Passive listener

Note: This Question is unanswered, help us to find answer for this one

26. Paraphrase means expanding what is communicated to clarify meaning and check understanding.

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

27. Receiving too much information at once, making it difficult to stay focused on the primary message being communicated is called_____

Answer

Correct Answer: Message overload

Note: This Question is unanswered, help us to find answer for this one

28. Receiving verbal and nonverbal messages and then determining meaning from those message is called_____

Answer

Correct Answer: Listening

Note: This Question is unanswered, help us to find answer for this one

29. Jargon is the terminology or language of a given field or profession.

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

30. Making sense of verbal and nonverbal codes to assign meaning to the information received is called_____

Answer

Correct Answer: Interpreting

Note: This Question is unanswered, help us to find answer for this one

31. Listening that allows you to focus on the content of the message in order to acquire knowledge is called_____

Answer

Correct Answer: Informational listening

Note: This Question is unanswered, help us to find answer for this one

32. The ‘R’ in HURIER model refers to_____

Answer

Correct Answer: Both a and b

Note: This Question is unanswered, help us to find answer for this one

33. Your physical ability to detect sounds is called hearing.

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

34. The logical assessment of the value of the message is called_____

Answer

Correct Answer: Evaluating

Note: This Question is unanswered, help us to find answer for this one

35. The ability to pay full attention to another person, void of critique, and to express sensitivity to the sender’s nonverbal behavior is called_____

Answer

Correct Answer: Empathic listening

Note: This Question is unanswered, help us to find answer for this one

36. _____requires the listener to evaluate the information being sent.

Answer

Correct Answer: Critical listening

Note: This Question is unanswered, help us to find answer for this one

37. Listening exemplified by the speaking role shifting from one person to another with some degree of frequency is called_____

Answer

Correct Answer: Conversational listening

Note: This Question is unanswered, help us to find answer for this one

38. _____is characterized by an interest in intellectual challenge, complex information, and a desire to evaluate information carefully before forming judgments and opinions.

Answer

Correct Answer: Content oriented listener

Note: This Question is unanswered, help us to find answer for this one

39. Any assumption we make or attitude we have about a person, an issue, or a topic before we have heard all the facts refers to_____

Answer

Correct Answer: Bias

Note: This Question is unanswered, help us to find answer for this one

40. One who is fully engaged in the role of listener, making sense of the message and then verifying the accuracy of sense making is called_____

Answer

Correct Answer: Active listener

Note: This Question is unanswered, help us to find answer for this one

41. _____is characterized by direct, concise, error-free communication that is used to negotiate and accomplish a goal.

Answer

Correct Answer: Action oriented listener

Note: This Question is unanswered, help us to find answer for this one

search