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A résumé can be delivered through _____.
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All of the above.
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The sender's address on the envelope is called the __________ address.
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Return
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An example of qualitative data is ______.
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Feedback from customer focus groups
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An example of quantitative data is ______.
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Territory sales numbers for the Midwest region
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The business letter is used for which type of communication?
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Formal matters in business
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______ are descriptions of new policies or procedures and changes to those already in place, and can be communicated via memos.
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Process directives
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A form of written communication used to prove a documented reference for students and professionals is known as ______.
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A recommendation letter
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Critical information should be sent through a ______.
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Memo
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Process directives are official documents used to ______.
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Notify employees of changes in policy
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Meetings, orientations, and company newsletters are part of ______.
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Internal communication plans
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After a company receives bad press due to a safety recall, they may want to issue some type of ______.
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Proactive media release
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______ language includes vague statements that can easily be misunderstood.
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General
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Planning documents use visuals to present ideas.
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True
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Typed thank-you letters are more appropriate than handwritten letters in a professional setting.
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False
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Cover letters are in the form of a business letter.
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Correct Answer:
True
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A writing start-up sheet is a list of questions that helps the writer think about audience and purpose.
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True
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Messages should be written in general language for the understanding of everyone.
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False
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A list of questions that encourage the writer to think about audience,_____
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All of these
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An inventory or evaluation of the communication practices of an organization is called_____
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Both
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Written communication used to express appreciation to coworkers and clients refer to_____
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Thank you letter
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The development of a plan that emphasizes_____ and targets utilized to help employees strive for a shared vision and commitment to an organization’s core values.
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All of these
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Specific language means the language specific with facts, percentages, conclusions, and recommendations.
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All of these
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Written communication used to summarize research or assessment findings to inform managers about important issues related to business refer to_____
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Report
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A form of written communication used to provide a documented reference for students and professionals is called_____
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Recommendation letter
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Quantitative data is characterized by_____and surveys.
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All of these
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Qualitative data is characterized by_____to open-ended questions, and interviews.
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All of these
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Forms of written communication used in many business and professional settings to propose products and services to potential clients refer to_____
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Proposal
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Descriptions of new policies/procedures and changes to those already in place refer to_____
Answer
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Process directive
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A form of written communication similar to a press release that emphasizes an organization’s commitment to safety and compliance refer to_____
Answer
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Proactive media writing
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Forms of written communication used to send messages to a variety of media organizations refer to_____
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Press release
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Form of written communication usually presented with maps and other visual designs to lay out a broader vision of where the company is going and what specific strategies will be used in the near future refer to_____
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Planning document
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A form of thank-you letter used to remind employers of your interview and to convince them that you’re the right person for the job is called_____
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Networking note
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Misspellings refer to_____
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Mistakes in spellings
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_____is typically a short note or update distributed in business.
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Memo
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A plan that focuses on communication taking place inside the daily operations of any given business is called internal communication plan.
Answer
Correct Answer:
True
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Grammar means attention to the rules of language, such as appropriate use of complete sentences, _____organization,paragraphs,and format.
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All of these
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General language is characterized by _____descriptions that can be interpreted in a variety of ways by the recipient.
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Vague
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A plan that focuses on communicating information about the organization or business within organization is called external communication plan.
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Correct Answer:
False
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A form of written communication used in business and professional settings to provide feedback to employees about how they are performing on the job is called_____
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Employee review
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Used to inform other businesses about skilled employees available for employment due to company downsizing refer to_____
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Correct Answer:
Downsizing letter
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Business letter is used to address formal matters in professional communication including_____, and the like.
Answer
Correct Answer:
All of these
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