1. When announcing good news, you should use the __________ approach.
Answer
Correct Answer:
Direct
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2. Use the ________ if you must deliver bad news that will shock or surprise your audience.
Answer
Correct Answer:
Indirect approach
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3. To achieve an effective design, pay careful attention to __________ by striving for simplicity.
Answer
Correct Answer:
Restraint
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4. Elements of human diversity include all of the following except ________.
Answer
Correct Answer:
Priorities and time management.
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5. Don't ________ in the closing section of a business report.
Answer
Correct Answer:
Introduce new material to expand the scope
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6. In a formal report, the letter or memo of transmittal usually ________.
Answer
Correct Answer:
Highlights the report's findings, conclusions, and recommendations.
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7. ________ automatically tweets posts published on a blog using rss technology.
Answer
Correct Answer:
TweetDeck
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8. ______ is the conflict-handling style that both parties give up something to gain something.
Answer
Correct Answer:
Compromising
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9. When making claims or requesting adjustments, you should ________.
Answer
Correct Answer:
Always maintain a professional tone
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10. When conveying negative organizational news, you should ________.
Answer
Correct Answer:
Consider the unique needs of every group that is affected
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11. The direct approach to organize negative news messages should be used when ________.
Answer
Correct Answer:
The reader has ignored repeated messages
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12. The bulk of your persuasive business messages will involve ______________.
Answer
Correct Answer:
Persuasive requests for action
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13. Improvements in _____ technology have helped make globalization possible.
Answer
Correct Answer:
Communication
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14. An important benefit of “flat” organizational structures is that ________.
Answer
Correct Answer:
Decision makers can react more quickly to market changes
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15. Which of the following best describes integrity for your communication interactions?
Answer
Correct Answer:
Discerning right from wrong
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16. Having your manager evaluate your presentation to your team is an example of which type of cause for communication apprehension?
Answer
Correct Answer:
Subordinate status
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17. A person’s fear of speaking to certain people or groups is called ______ apprehension.
Answer
Correct Answer:
Audience-based
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18. The KEYS acronym for the workplace includes which of the following?
Answer
Correct Answer:
Know yourself
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19. A fear of public speaking is an example of what type of communication apprehension?
Answer
Correct Answer:
Context-based
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20. ______ are the variety of factors important for us to consider in any scenario in which we’re making a decision, conducting an evaluation, or making a selection.
Answer
Correct Answer:
Ethical considerations
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21. Which of the following is the best example of internal noise?
Answer
Correct Answer:
Being tired
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22. Which of the following is the best example of external noise?
Answer
Correct Answer:
A clock ticking loudly
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23. Context refers to the ______ in which communication occurs.
Answer
Correct Answer:
Location, time, and occasion
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24. When you send messages, you ______ them; when you receive messages, you ______ them.
Answer
Correct Answer:
Encode; decode
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25. Communication skills are necessary competencies in the workplace.
Answer
Correct Answer:
True
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26. Competent communicators have the ability to adhere to the rules and norms of different communication situations.
Answer
Correct Answer:
True
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27. Face-to-face communication is always superior to other channels of communication.
Answer
Correct Answer:
False
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28. The feeling that all eyes are on you is referred to as conspicuousness.
Answer
Correct Answer:
True
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29. Those who think their communication is effective when others view it as ineffective have what is referred to as communication bravado.
Answer
Correct Answer:
True
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30. Moral principles or rules that determine ethical behaviors are called as_____
Answer
Correct Answer:
Values
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31. _____means that one possesses a “shy trait”.
Answer
Correct Answer:
Trait communication apprehension
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32. _____refers to apprehension to communicate in specific sets of circumstances.
Answer
Correct Answer:
Situational communication apprehension
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33. The person initiating the exchange is called_____
Answer
Correct Answer:
Sender
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34. The listener who interprets the message is called_____
Answer
Correct Answer:
Receiver
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35. Along with being recognized for your skills as a communicator, serving as a role model to those around you, recognizing your strengths and developing your weaknesses_____is included in professional excellence.
Answer
Correct Answer:
All of these
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36. Organizational values refer to specific principles or guidelines such as _____or ownership that are typically outlined in support of any given organizational mission or goal.
Answer
Correct Answer:
All of these
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37. Noise is the _____ disruption to the context.
Answer
Correct Answer:
Both
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38. The information or feedback that is communicated is called_____
Answer
Correct Answer:
Message
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39. Internal noise means the internal conditions or distractions that interfere with the message.
Answer
Correct Answer:
True
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40. Human communication is the process of making sense of the world and sharing that sense with others by creating meaning through the use of _____messages.
Answer
Correct Answer:
Both
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41. Feedback is the Information or messages communicated_____
Answer
Correct Answer:
Between sender and receiver
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42. External noise refers to outside distractions that _____the message.
Answer
Correct Answer:
Interfere
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43. Ethics means the discussion, determination, and deliberation processes that attempt to decide what is right or wrong, what others should or should not do, and what is considered appropriate in our_____lives.
Answer
Correct Answer:
All of these
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44. Ethical dilemmas are the situations that perfectly present clear choices between right and wrong or good and evil.
Answer
Correct Answer:
False
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45. Ethical consideration refers to the variety of factors important for us to consider in any scenario in which we’re_____
Answer
Correct Answer:
All of these
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46. Use of verbal and nonverbal cues to help others understand what we mean refers to_____
Answer
Correct Answer:
Encode
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47. When we make meaning out of verbal and nonverbal cues others send it is called_____
Answer
Correct Answer:
Decode
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48. _____describes a fear of communicating in certain contexts, for example, a fear of public speaking.
Answer
Correct Answer:
Context-based communication apprehension
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49. Context refers to the_____where communication occurs
Answer
Correct Answer:
All of these
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50. Communication bravado means having a positive view of one’s own communication which is also good in reality.
Answer
Correct Answer:
False
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51. An individual’s level of fear or anxiety associated with either real or anticipated communication with another person or persons is called_____
Answer
Correct Answer:
Communication apprehension
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52. _____explains a person’s fear of speaking to certain people or groups.
Answer
Correct Answer:
Audience-based communication apprehension
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