1. Which of the following is true about stereotypes?
Answer
Correct Answer:
They are a way we categorize or understand.
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2. Organizational ______ refers to the way an organization operates, the attitudes the employees have, and the overall tone and approach to any given business.
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Correct Answer:
Culture
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3. ______ refers to the experiences that shape our attitudes, perceptions, emotions, and communication choices, and includes the assimilation process.
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Correct Answer:
Socialization
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4. When cultural competence is absent in the workplace, which of the following can occur?
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Correct Answer:
Discrimination
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5. Culture’s orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the world, according to Samovar et al., is known as ______.
Answer
Correct Answer:
Worldview
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6. Race and ethnicity are differentiated by ______.
Answer
Correct Answer:
Physical characteristics versus shared culture
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7. ______ differences include variations in the pronunciation of words, as well as in vocabulary and syntax.
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Correct Answer:
Dialect
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8. Which set of terms describe male communication?
Answer
Correct Answer:
Report talk, nondescriptive, no tag questions
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9. Which is the best example of an artifact?
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Correct Answer:
University license plate cover
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10. Which is a tactic to gain information about organizational culture listed by Jablin?
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Correct Answer:
Third-party questioning
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11. Women tend to engage in report talk.
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Correct Answer:
False
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12. People who are culturally competent engage in perception checking to gain cultural knowledge.
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Correct Answer:
True
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13. Narratives are stories.
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Correct Answer:
True
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14. Jargon refers to language used in a given field.
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Correct Answer:
True
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15. Testing limits is one tactic newcomers use to learn about organizations.
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Correct Answer:
True
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16. Worldview is a culture’s orientation to _____entities in the cosmological universe and other philosophical issues influencing how its members see the world.
Answer
Correct Answer:
All of these
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17. Interpretation systems available to assist with language barriers and other communication related concerns refer to translational services.
Answer
Correct Answer:
True
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18. Asking direct questions of people who have had the same experiences as you at a different time is known as_____
Answer
Correct Answer:
Third party questioning
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19. Choosing to continue a behavior or practice to see how it will influence the outcome is called testing limit.
Answer
Correct Answer:
False
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20. Using observational skills to take stock of any given situation refers to_____
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Correct Answer:
Surveillance
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21. The way humans use their minds to perceive others as belonging to a social group refers to_____
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Correct Answer:
Stereotypes
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22. Socialization means the experiences that shape our attitudes and_____
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Correct Answer:
All of these
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23. The categorization of people based on physical characteristics such as skin color, dimensions of the human face, and hair refers to_____
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Correct Answer:
Race
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24. Asking others if one’s sense of understanding is correct or incorrect refers to_____
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Correct Answer:
Perception checking
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25. The practice of asking a direct question about what you want to know is called_____
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Correct Answer:
Overt questioning
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26. Organizational culture includes the way an organization operates and_____
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Correct Answer:
All of these
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27. Stories we use to come to understand the organizational culture and one another refers to_____
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Correct Answer:
Narrative
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28. People seeking understanding through the vehicle of open dialogue refer to_____
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Correct Answer:
Mutual respect
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29. When people trying to communicate do not share a common language it is called_____
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Correct Answer:
Language barrier
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30. Asking questions in a roundabout way to retrieve information that will make you more competitive, help you make better choices, and help you survive in an organization refers to_____
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Correct Answer:
Indirect questioning
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31. A process that brings each of us into greater contact with the rest of the world and gives our daily lives an increasingly international orientation refers to_____
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Correct Answer:
Globalization
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32. Ethnicity refers to a social group that may be joined together by factors such as _____or shared culture.
Answer
Correct Answer:
All of these
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33. Making statements about something to see how other people react refers to_____
Answer
Correct Answer:
Disguising conversation
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34. Discrimination is the act of excluding or denying people of products, rights, and services based on their _____gender, age, sexual orientation, or disability.
Answer
Correct Answer:
All of these
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35. Dialect means_____ in a language.
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Correct Answer:
All of these
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36. The rules of living and functioning in society refers to_____
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Correct Answer:
Culture
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37. Practices, behaviors, celebrations, and traditions common to people, organizations, and institutions refers to_____
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Correct Answer:
Cultural rituals
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38. Being aware of diversity that’s present in any working or social environment refers to_____
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Correct Answer:
Cultural diversity awareness
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39. The level of knowledge a person has about others who are different in some way in comparison with himself or herself refers to_____
Answer
Correct Answer:
Cultural competence
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40. Assimilation process is the _____,that’s common for anyone starting a new job.
Answer
Correct Answer:
Adjustment period
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41. A person’s_____of various words in a language is called accent.
Answer
Correct Answer:
Pronunciation
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