Correct Answer:
Innocuous terms substituted for blunt ones
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2. A group in which a consumer desires to become a member is called a(n) _____ group.
Answer
Correct Answer:
Aspirational
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3. All of the following except ________ are characteristics of social media and mobile communication.
Answer
Correct Answer:
Creating countless opportunities but few meaningful challenges
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4. A ________ is the richest communication medium.
Answer
Correct Answer:
Face-to-face conversation
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5. A reason for discouraging workplace romance is ______.
Answer
Correct Answer:
Favoritism
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6. An employee who needs services or products from other parts of the organization to complete his or her work is called a(n)______ employee.
Answer
Correct Answer:
Internal
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7. Regularly occurring lines of communication in an organization are known as ______.
Answer
Correct Answer:
Networks
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8. When employees and supervisors do not share basic views of organizational issues and job duties, it is known as ______.
Answer
Correct Answer:
Semantic information distance
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9. Which of the following is true of sexual harassment at work?
Answer
Correct Answer:
It can include pursuing someone romantically.
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10. Informal communication networks are commonly called ______.
Answer
Correct Answer:
Grapevines
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11. Which is the best example of communication within the white space?
Answer
Correct Answer:
Discussing an issue with someone in another department
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12. Which of the following is a technique used to alter messages?
Answer
Correct Answer:
General distortion
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13. Word choice, tone of voice, and eye contact all reveal the ______ layer of a message.
Answer
Correct Answer:
Relational
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14. Networking begins with interpersonal communication ______.
Answer
Correct Answer:
Dyads
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15. Failure to be an active listener is one barrier to quality customer service.
Answer
Correct Answer:
True
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16. Ingratiation is a more effective strategy than advocacy when communicating with supervisors.
Answer
Correct Answer:
False
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17. Communication Privacy Management theory states that we regulate our privacy by the rules set by others.
Answer
Correct Answer:
False
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18. Upward distortion occurs when messages are altered as they move up the employee chain.
Answer
Correct Answer:
True
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19. Professional etiquette is a matter of displaying social etiquette or good manners in a professional setting.
Answer
Correct Answer:
True
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20. The failure of subordinates to pass information on to supervisors is called_____
Answer
Correct Answer:
Withholding
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21. The portion of the résumé that is void of text is called_____
Answer
Correct Answer:
White space
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22. The alteration of messages sent from supervisors to subordinates is called upward distortion.
Answer
Correct Answer:
False
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23. Superior is a_____ person.
Answer
Correct Answer:
Higher-status
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24. _____occurs when an employee summarizes a message in such a way that emphasis is placed on certain aspects of the message.
Answer
Correct Answer:
Summarization
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25. Subordinate is an employee, typically a _____person.
Answer
Correct Answer:
Lower-status
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26. Sexual identity is one’s identity based on_____
Answer
Correct Answer:
To whom one is attracted sexually
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27. A difference in perception that exists between employees and supervisors over fundamental areas such as organizational issues or basic job duties refers to_____
Answer
Correct Answer:
Semantic information distance
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28. Self disclose means to share information that people already know about us.
Answer
Correct Answer:
False
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29. Displaying the behaviors of social etiquette and good manners in a professional setting refers to_____
Answer
Correct Answer:
Professional etiquette
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30. Organizational chart is the visual representation of the supervision and reporting structure of a company that outlines the_____ communication network.
Answer
Correct Answer:
Formal
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31. _____ is characterized by feelings of closeness and trust that you share with other people
Answer
Correct Answer:
Intimacy
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32. The co creation of meaning as people interact is known as_____
Answer
Correct Answer:
Interpersonal communication
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33. An employee who needs services or products from other parts of the organization to complete his or her work refers to_____
Answer
Correct Answer:
Internal customer
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34. A strategy for communicating with a supervisor in which the employee acts warm and friendly toward him or her is known as_____
Answer
Correct Answer:
Ingratiation
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35. Regularly occurring lines of communication that exist within an organization but are not prescribed by the organizational chart refer to_____
Answer
Correct Answer:
Both a and b
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36. Regularly occurring lines of communication that exist within an organization but are not prescribed by the organizational chart refer to_____
Answer
Correct Answer:
Both a and b
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37. When a superior is given a message that the subordinate has changed or altered to serve his or her own purposes it is called_____
Answer
Correct Answer:
General distortion
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38. When subordinates pass some, but not all, of the information on to the supervisor it is called_____
Answer
Correct Answer:
Gatekeeping
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39. The official lines of communication and reporting structure prescribed by the organizational chart refer to_____
Answer
Correct Answer:
Formal communication network
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40. The people or entities that an organization serves or provides products to refer to_____
Answer
Correct Answer:
External customers
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41. Dyads means_____
Answer
Correct Answer:
Two people communicating
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42. The interaction between employees or representatives of an organization or business and the people the organization sells to or serves is known as_____
Answer
Correct Answer:
Both
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43. Theory developed by Sandra Petronio that describes how people establish rules about privacy and manage privacy using spatial metaphors is called communication privacy management.
Answer
Correct Answer:
True
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44. A group of individuals who regularly share a line of communication; can be_____
Answer
Correct Answer:
Both
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45. A strategy for communicating with a supervisor in which the employee evaluates the supervisor’s needs and preferences and then develops a message, an argument, or a proposal that lines up with those needs and preferences refers to_____
Answer
Correct Answer:
Advocacy
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