Business Communication MCQ Questions Answers

1. Research indicates that audiences prefer speeches that contain _______ main points.

2. A win-win orientation is one that seeks ________ of conflict.

3. Euphemisms are ____________.

4. A group in which a consumer desires to become a member is called a(n) _____ group.

5. A rsum can be delivered through _____.

6. When announcing good news, you should use the __________ approach.

7. Use the ________ if you must deliver bad news that will shock or surprise your audience.

8. To achieve an effective design, pay careful attention to __________ by striving for simplicity.

9. Elements of human diversity include all of the following except ________.

10. Don't ________ in the closing section of a business report.

11. In order to write a successful news release, you should ________.

12. In the context of social networking, brand communities are ________.

13. In the closing section of a routine request, ________ would be out of place.

14. Paragraphs with __________ or fewer lines look inviting and readable.

15. The subject heading of a letter or complaint refers to __________.

16. Every __________ the legislature sets budgets for state agencies.

17. A(n) _____ lists the specific steps, people, resources, and time period for accomplishing a goal.

18. An organization must have all of the following except _____________.

19. In a formal report, the letter or memo of transmittal usually ________.

20. ________ automatically tweets posts published on a blog using rss technology.

21. A résumé can be delivered through _____.

22. 3g wireless offers data transfer rates of up to ____ mbps.

23. The indirect approach to organize negative news messages should be used when ________.

24. The direct approach and the indirect approach ________; therefore, businesspeople ________.

25. The sender's address on the envelope is called the __________ address.

26. Analytical reports for skeptical audiences should generally follow the ________ approach.

27. ______ is the conflict-handling style that both parties give up something to gain something.

28. When making claims or requesting adjustments, you should ________.

29. When conveying negative organizational news, you should ________.

30. The direct approach to organize negative news messages should be used when ________.

31. The bulk of your persuasive business messages will involve ______________.

32. The ________ is not included in the prefatory parts of a formal report.

33. Routine requests should begin with ________.

34. Routine replies and positive messages should close with ________.

35. Most business presentation visuals for nonlinear presentations are created using _____________.

36. When sending routine replies and positive messages you should use the __________ approach.

37. When rejecting job applications, you should ________.

38. ___________ is an orderly close to a dialogue between end users.

39. ________ benefits are advantages your audience directly receives from complying with your request.

40. Your response to a congratulatory note or other goodwill message ________.

41. Because application letters are ________ messages, the aida approach is ideally suited for them.

42. During the development of a first draft, a technical writer is probably least concerned with ____.

43. A report's form and contents should be based on _____ to meet the reader's needs.

44. The most important part of an e-mail message is its ________.

45. The closing of a routine request message should include ________.

46. The __________ of business messages is to inform, persuade, or collaborate with the audience.

47. Jake tells his boss only what he believes the boss wants to hear. jake is engaging in ________.

48. Some communities offer financial and other incentives to ______ new businesses.

49. In forming a contract, “consideration” is _____.

50. Adding tasks to an existing job is referred to as job ________.

51. The best way to evaluate your finished written message is by ________.

52. All of the following except ________ are elements of the group development process.

53. All of the following except ________ are categories of informational reports.

54. ________ involves the practice of accepting multiple cultures on their own terms.

55. Differences in frames of reference are especially significant when ________.

56. Technology has had a significant impact on small businesses because ________.

57. The ability to create and to correctly interpret images is known as __________.

58. What you hope to accomplish with your message is known as a ________ purpose.

59. In the social media landscape, companies that ________ are likely to be ignored.

60. We develop self-concepts that match the way we think others see us in a process called ________.

61. In addition to offering information and analysis, ________ can also include recommendations.

62. The ____ contains the windows live mail mail folders used to store messages.

63. In general, website content should be ________.

64. A digital message ________.

65. _______ expressions can often be shortened to one word.

66. All of the following are considered major influences on verbal communication except for _____.

67. Employees who telecommute have ______________ than those who do not.

68. _______ is likely to lead to customer relationship breakdowns

69. The communication function of organizations that is used to accomplish tasks is called _____.

70. The channels indicated by the pointer, are _____.

71. A thank-you message should be sent ________ an interview.

72. You should make a second pass to improve the _____________________ of your message.

73. The channel is the ________.

74. Improvements in _____ technology have helped make globalization possible.

75. An important benefit of “flat” organizational structures is that ________.

76. All of the following except ________ are characteristics of social media and mobile communication.

77. A ________ is the richest communication medium.

78. “like”, “um”, and “you know” are all examples of _____.

79. Problem-solving begins with describing the problem and ends with deciding on a solution.

80. ______ refers to the nonsexual harassment of a coworker by a group of other workers or other members of an organization designed to secure the removal from the organization of the one who is targeted.

81. Releasing anger in healthy ways includes which of the following?

82. Which of the following is an example of an internal trigger of anger?

83. According to a study conducted by the PEW Research Center, ______.

84. Type B personalities tend to live their lives out of balance due to ______.

85. Type A personalities tend to live their lives out of balance due to ______.

86. Causes of burnout can include which of the following?

87. ______ refers to chronic exhaustion from persistent workload, decreased motivation, and apathy toward work.

88. A geographic space identified as a place to work toward health, safety, and well-being is called ______.

89. Organizational benefits from employees’ work–life balance include which of the following?

90. Imbalance between your work life and personal life can negatively influence the way you communicate.

91. Technology is a useful tool to reduce stress and create a clear divide between work and personal time.

92. Workplace mobbing includes behaviors like increasing workload and pressure to perform with unrealistic deadlines imposed on an individual by a group.

93. The line or division between work and life is called a boundary.

94. Employee attrition is defined as the continuation of work for the same company.

95. A cause of speakers adding vocal fillers such as “umm” and “aah” is ______.

96. Tips for creating a team presentation include ______.

97. The purpose of using PowerPoint presentations should be to ______.

98. Video clips, audio clips, graphs, charts, and photos are all examples of ______ in a speech.

99. Which of the following is not a recommended way to counter the effects of the adrenaline rush?

100. ______ rushes are a physiological response related to fight or flight.