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General Business Communication MCQs

1. Upward communication flows from______ to ________.

2. ________ communication is suitable for large audience.

3. The word communication has been derived from the Latin word __________.

4. _______ enquiry is made in response to the seller’s advertisement.

5. Replies to status enquires may be_______.

6. The formal greeting in a business letter is ________.

7. Skype is an example for ___________ communication.

8. ________ of the letter consists of main message.

9. _________ is the account opened by businessmen.

10. Order moves ___________.

11. An enquiry made by an old buyer in usual course of business is_____ enquiry.

12. ______ is the first stage in collection series.

13. Overdraft facility is available only for ________ account.

14. ______ is an official record of the proceedings of a meeting.

15. The following is (are) non-verbal communication

16. Communication is the task of imparting ________

17. The following is the permanent records for business

18. -------- is the process of transmitting information.

19. ------- enquiry made in response to advertisement and publicity.

20. ------- is a policy does not enterain any claims.

21. ------- insurance is effected on ship.

22. A ------- is an advance notice sent to all the people entitled to attend the meeting.

23. What kind of information should be included in a resume? (1) Work experience,(2) Education,(3) Affiliation and membership ,(4) Letter of recommendation

24. Which of the following information should be included in minutes? (1) Date and venue of the meeting (2) Decisions made at the meeting (3) Comments from the members (4) Action to be taken by the members.

25. A offer valid for a specified period is called ____.

26. A ____ is a written or formal offer to supply goods or do a job for an agreed price

27. ExpandF.O.R.

28. _________ are the names of the business firms that can submit a report on a customer’s creditworthiness.

29. _______ is the name of the credit applicant’s bank who can supply all necessary information about him to the trader.

30. Which one is a/an example for adjustment policy?

31. _____ is the second stage of collection series.

32. _____ is the third stage of collection series.

33. _____ is the last and final stage of collection series.

34. _____ situation requires a circular letter.

35. Sales letters are also called _____

36. Three P’s in sales denotes____.

37. _______ is the function of sales letter.

38. AIDA stands for_____.

39. A _________ is a letter of credit addressed to more than one bank.

40. _______ is a letter of credit issued for the convenience of travelling public.

41. Expand AR

42. ______ is an example for personal character

43. __________ application letters are written in response to an advertisement.

44. _____ is an annexure to any job application

45. _______ is a document that outlines the contents of a forthcoming meeting.

46. ______ is similar to a report.

47. Minutes are of ____ types.

48. _____ is a character of a good speech.

49. Noise is an example for ____ barrier

50. Bypassed instruction is an example for ____ barrier.

51. The channel is the ________.

52. You should make a second pass to improve the _____________________ of your message.

53. A thank-you message should be sent ________ an interview.

54. The channels indicated by the pointer, are _____.

55. Employees who telecommute have ______________ than those who do not.

56. _______ expressions can often be shortened to one word.

57. A digital message ________.

58. In general, website content should be ________.

59. The ____ contains the windows live mail mail folders used to store messages.

60. In addition to offering information and analysis, ________ can also include recommendations.

61. We develop self-concepts that match the way we think others see us in a process called ________.

62. In the social media landscape, companies that ________ are likely to be ignored.

63. What you hope to accomplish with your message is known as a ________ purpose.

64. The ability to create and to correctly interpret images is known as __________.

65. Differences in frames of reference are especially significant when ________.

66. ________ involves the practice of accepting multiple cultures on their own terms.

67. All of the following except ________ are categories of informational reports.

68. All of the following except ________ are elements of the group development process.

69. The best way to evaluate your finished written message is by ________.

70. Adding tasks to an existing job is referred to as job ________.

71. In forming a contract, “consideration” is _____.

72. Some communities offer financial and other incentives to ______ new businesses.

73. Jake tells his boss only what he believes the boss wants to hear. jake is engaging in ________.

74. The __________ of business messages is to inform, persuade, or collaborate with the audience.

75. The closing of a routine request message should include ________.

76. The most important part of an e-mail message is its ________.

77. A report's form and contents should be based on _____ to meet the reader's needs.

78. During the development of a first draft, a technical writer is probably least concerned with ____.

79. Because application letters are ________ messages, the aida approach is ideally suited for them.

80. Your response to a congratulatory note or other goodwill message ________.

81. ________ benefits are advantages your audience directly receives from complying with your request.

82. ___________ is an orderly close to a dialogue between end users.

83. When rejecting job applications, you should ________.

84. When sending routine replies and positive messages you should use the __________ approach.

85. Most business presentation visuals for nonlinear presentations are created using _____________.

86. Routine replies and positive messages should close with ________.

87. Routine requests should begin with ________.

88. The ________ is not included in the prefatory parts of a formal report.

89. Analytical reports for skeptical audiences should generally follow the ________ approach.

90. An organization must have all of the following except _____________.

91. A(n) _____ lists the specific steps, people, resources, and time period for accomplishing a goal.

92. Every __________ the legislature sets budgets for state agencies.

93. The subject heading of a letter or complaint refers to __________.

94. Paragraphs with __________ or fewer lines look inviting and readable.

95. In the closing section of a routine request, ________ would be out of place.

96. In the context of social networking, brand communities are ________.

97. In order to write a successful news release, you should ________.

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