A win-win orientation is one that seeks ________ of conflict.
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Social-responsibility norm
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The indirect approach to organize negative news messages should be used when ________.
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Personal
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The direct approach and the indirect approach ________; therefore, businesspeople ________.
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Bothhave merit, often combine them.
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Which of the following is considered face-saving behavior?
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Verbal and nonverbal communication that maintains an employee’s self-respect
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An example of a leader as a role model is ______.
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Telling employees that customer service is important and then displaying it
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Employees who use aggression to get their own way are known as ______.
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Bullies
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Employees who lead teams on tangents are known as ______.
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Distracters
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Contingency Theory involves the belief that ______.
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There is no “best” way to lead
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Goal Setting Theory tends to be effective at improving employee motivation because ______.
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Goals are developed with both the employee and the leader
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When addressing unsatisfactory work, leaders should do which of the following?
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Correct Answer:
Address the issue in private
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A manager who has a high concern for people but a low concern for production has a ______ style.
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Country club
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Which is not a type of power described by French and Raven?
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Proactive power
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What is the major difference between Theory X and Theory Y management styles?
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Theory X is a top-down approach.
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Even when firing an employee, leaders should still try to preserve his or her sense of self-respect.
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True
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Birthright is a type of trait theory of leadership.
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True
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Performance appraisals should be reserved for annual reviews.
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False
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Leaders should allow other team members to lead the hiring process.
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False
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Coercive power is based on a position of authority.
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False
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A type of difficult person characterized by an appealing personality and a lack of productivity is called as _____
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Vampire
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Leaders who articulate a goal or vision to an organization and then inspire followers to make this vision a reality are called _____
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Transformational leaders
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Traits are _____
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Both a and b
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Management theory based on the underlying assumption that employees can be ambitious and self-motivated _____
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Theory Y
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Management theory based on the underlying assumption that employees are inherently lazy and will avoid work whenever possible is called _____
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Theory X
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An employee who completes tasks, gets along with coworkers, and serves customers with _____
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All of these
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A person’s rank or position in an organization is called as_____
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Status
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_____is an employee who possesses all the qualities of a team player but also wants to take on extra duties, learn more, and advance his or her career.
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Star
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A type of difficult person characterized by a lack of conscience and guilt is called_____
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Sociopath
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A type of difficult person characterized by sarcastic and inappropriate comments meant to wound those at which they are aimed is called_____
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Sniper
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A type of difficult person characterized by lack of productivity; finds any excuse not to work is called_____
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Slacker
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_____requires leaders to examine task behavior, relationship behavior, and level of maturity/readiness of the followers to select the most effective communication style.
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Situational Leadership theory
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The process of mentally rehearsing what you will say during the discussion is called_____
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Scripting
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People who display behaviors and attitudes that are not replicated by others are known as role models.
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False
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A type of difficult person characterized by a dislike and even refusal to carry out changes in his or her duties is called_____
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Roadblock to change
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_____is derived from one’s ability to control another person’s behavior with positive reinforcement.
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Reward power
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_____is given to someone because you want that person to like you.
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Referent power
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Public image is the impression you give or present to others _____
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Both
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Performance improvement plan is a specific and clear strategy for improving employee performance; should be derived from two-way communication.
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True
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Performance appraisal is a formal evaluation that often involves an interview and a written summary of the employee’s _____ on the job.
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Both
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A type of difficult person who treats coworkers and sometimes even supervisors as counselors is called_____
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Patient
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Managerial grid is a situational leadership theory that include: impoverished, country club, authoritative, middle-of-the-road,and team.
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All of these
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_____include being in charge of and responsible for various goals and functions in an organization, as well as supervising subordinates.
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Managerial functions
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_____is derived from one’s position of authority.
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Legitimate power
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Include influencing and guiding followers, as well as being innovative and creating a vision for future direction refers to_____
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Leadership functions
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Leadership is a dynamic relationship in which only leader moves to higher levels of motivation and moral development as they affect real, intended change.
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False
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Leadership style in which the team makes the decisions with little input from the leader refers to_____
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Laissez-faire
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The name associated with each position in an organization; intended to designate duties and status refers to_____
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Job title
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_____means directing the formation of an impression, a perception, or a view that others have of you.
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Impression management
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A type of difficult person characterized by a negative attitude is called_____
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Grump
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A motivational theory in which a leader and a team member develop the goal(s) for the team member together is called
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Goal setting theory
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Verbal and nonverbal communication that honors and maintains the other person’s sense of self-respect in a given situation is called face saving behaviour.
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Correct Answer:
True
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Derived from one’s superior expertise in a specific field refers to_____
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Expert power
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A type of difficult person characterized by the need to create drama in the workplace by starting arguments, gossiping, holding grudges, and the like refers to_____
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Drama queen
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A type of difficult person characterized by a communication style full of tangents is called_____
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Distractor
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Leadership style in which the leader follows the will of the people, or at least the majority of the people, with decisions often made through voting refers to_____
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Democratic
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Contingency theory is a situational leadership theory that requires leaders to assess the situation by examining three factors: the _____,the task structure, and the position power.
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Leader-follower relationship
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_____is based on one’s connection to people in positions of power or access to a strong support system.
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Connection power
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Derived from one’s ability to control another person’s behavior with _____reinforcement.
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Negative
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Charisma includes characteristics such as magnetic charm, allure, and_____ ability to appeal to followers.
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Supernatural
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Bully is a type of difficult person characterized by_____temper.
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Bad
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A position of power passed on from parent to child is called birthright.
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True
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Authoritative refers to a leadership style in which the leader makes all the decisions with major input from the team.
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False
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Saving all feedback, both positive and negative, for discussion during an employee’s annual performance appraisal is called_____
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Correct Answer:
Annual feedback trap
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