> > Business Communication MCQs > Basic Business Communication MCQs

Basic Business Communication MCQ

1. In order to write a successful news release, you should ________.

Use positive, self-congratulatory adjectives and adverbs

Focus on one subject

Write in long descriptive sentences and paragraphs

Put your most important idea last

Include extraneous facts to add interest

Answer

Correct Answer: Focus on one subject

Note: This Question is unanswered, help us to find answer for this one

2. In the context of social networking, brand communities are ________.

Email and voice mail in many situations

A group of people that form an interest group around a specific product

Compared to IM, midsize messages are easier to compose and easy to read on email

Existing conversations on social networks

Answer

Correct Answer: A group of people that form an interest group around a specific product

Note: This Question is unanswered, help us to find answer for this one

3. In the closing section of a routine request, ________ would be out of place.

Asking a series of questions

Requesting some specific action

Expressing your goodwill and appreciation

Providing your contact information

Including relevant deadlines

Answer

Correct Answer: Asking a series of questions

Note: This Question is unanswered, help us to find answer for this one

4. Paragraphs with __________ or fewer lines look inviting and readable.

Three

Six

Five

Eight

Answer

Correct Answer: Eight

Note: This Question is unanswered, help us to find answer for this one

5. The subject heading of a letter or complaint refers to __________.

The topic of the letter

The model and serial numbers should be added.

It is more likely to be read and responded to by the right person.

Your contact information

Answer

Correct Answer: The topic of the letter

Note: This Question is unanswered, help us to find answer for this one

6. Every __________ the legislature sets budgets for state agencies.

Six months

Year

Two years

Four years

Answer

Correct Answer: Two years

Note: This Question is unanswered, help us to find answer for this one

7. A(n) _____ lists the specific steps, people, resources, and time period for accomplishing a goal.

Action plan.

Code of ethics

Vision statement

Strategy

Answer

Correct Answer: Action plan.

Note: This Question is unanswered, help us to find answer for this one

8. An organization must have all of the following except _____________.

Structure

A group of people

Many employees

Compatible goals

Answer

Correct Answer: Many employees

Note: This Question is unanswered, help us to find answer for this one

9. Analytical reports for skeptical audiences should generally follow the ________ approach.

Direct

Indirect

Hypothetical

Aggressive

Answer

Correct Answer: Indirect

Note: This Question is unanswered, help us to find answer for this one

10. The ________ is not included in the prefatory parts of a formal report.

Cover

Letter of authorization

Introduction

Table of contents

Answer

Correct Answer: Introduction

Note: This Question is unanswered, help us to find answer for this one

11. Routine requests should begin with ________.

A buffer that builds up to your main request

A justification for your request

An attention-getting statement, fact or question

The phrase

Answer

Correct Answer: The phrase

Note: This Question is unanswered, help us to find answer for this one

12. Routine replies and positive messages should close with ________.

A sincere apology for the trouble caused

Information highlighting a benefit to the audience

A detailed explanation of the request

A mention of the consequences of non-compliance

Answer

Correct Answer: Information highlighting a benefit to the audience

Note: This Question is unanswered, help us to find answer for this one

13. Most business presentation visuals for nonlinear presentations are created using _____________.

Chalkboards and whiteboards

Prezi

Microsoft PowerPoint

Flip

Answer

Correct Answer: Prezi

Note: This Question is unanswered, help us to find answer for this one

14. When sending routine replies and positive messages you should use the __________ approach.

Specific

Targeted

Direct

Indirect

Answer

Correct Answer: Direct

Note: This Question is unanswered, help us to find answer for this one

15. When rejecting job applications, you should ________.

Avoid explaining why an applicant was rejected

Personalize the message by adding the recipient's name

Use the passive voice to convey the news

Open with a courteous expression of appreciation for being considered

All of these

Answer

Correct Answer: All of these

Note: This Question is unanswered, help us to find answer for this one

16. ___________ is an orderly close to a dialogue between end users.

Packet encapsulation

Session termination

Frame overhead

Message encryption

Answer

Correct Answer: Session termination

Note: This Question is unanswered, help us to find answer for this one

17. ________ benefits are advantages your audience directly receives from complying with your request.

Internal

External

Peripheral

All of these

Answer

Correct Answer: Internal

Note: This Question is unanswered, help us to find answer for this one

18. Your response to a congratulatory note or other goodwill message ________.

Here are the answers to the questions you asked about our banquet facilities.

A tactful tone is useful when communicating bad news within organizations.

Is equivalent to saying You're welcome when someone has said Thank you

Sabrina wants to know whether her supervisor is available for a meeting next week.

Answer

Correct Answer: Is equivalent to saying You're welcome when someone has said Thank you

Note: This Question is unanswered, help us to find answer for this one

19. Because application letters are ________ messages, the aida approach is ideally suited for them.

Positive

Negative

Persuasive

Routine

Answer

Correct Answer: Persuasive

Note: This Question is unanswered, help us to find answer for this one

20. During the development of a first draft, a technical writer is probably least concerned with ____.

Brainstorming

Narrative passage

Brochure or flyer

Correct spelling

Answer

Correct Answer: Correct spelling

Note: This Question is unanswered, help us to find answer for this one

21. A report's form and contents should be based on _____ to meet the reader's needs.

Its cost and format

Its writing style and topic

Its formality and length

The writer's knowledge and skill level

Answer

Correct Answer: Its formality and length

Note: This Question is unanswered, help us to find answer for this one

22. The most important part of an e-mail message is its ________.

Conclusion

Opening greeting

Subject line

Body

Answer

Correct Answer: Subject line

Note: This Question is unanswered, help us to find answer for this one

23. The closing of a routine request message should include ________.

A sincere apology for the inconvenience caused

Explanations and justifications for the request

The phrase

Information about how you can be reached

Questions that will help you organize the message

Answer

Correct Answer: Information about how you can be reached

Note: This Question is unanswered, help us to find answer for this one

24. The __________ of business messages is to inform, persuade, or collaborate with the audience.

General purpose

Memos

Richness

Direct approach

Answer

Correct Answer: General purpose

Note: This Question is unanswered, help us to find answer for this one

25. Jake tells his boss only what he believes the boss wants to hear. jake is engaging in ________.

Filtering

Selective perception

Communication apprehension

Answer

Correct Answer: Filtering

Note: This Question is unanswered, help us to find answer for this one

26. Some communities offer financial and other incentives to ______ new businesses.

Tax

Attract

Marginalize

Incorporate

Answer

Correct Answer: Attract

Note: This Question is unanswered, help us to find answer for this one

27. In forming a contract, “consideration” is _____.

Another word for “meeting of the minds”

The items of value exchanged according to the contract

Verbal etiquette used between the parties of the contract

The act of considering an alternative offered by another party in the contract

Answer

Correct Answer: The items of value exchanged according to the contract

Note: This Question is unanswered, help us to find answer for this one

28. Adding tasks to an existing job is referred to as job ________.

Empowerment

Enlargement

Enrichment

Rotation

Depth

Answer

Correct Answer: Enlargement

Note: This Question is unanswered, help us to find answer for this one

29. The best way to evaluate your finished written message is by ________.

Determining the readability level

Running it through a grammar/style checker program

Receiving feedback

Asking someone to proofread it for you

Answer

Correct Answer: Receiving feedback

Note: This Question is unanswered, help us to find answer for this one

30. All of the following except ________ are elements of the group development process.

Anticipation

Emergence

Brainstorming

Reinforcement

Answer

Correct Answer: Anticipation

Note: This Question is unanswered, help us to find answer for this one

31. All of the following except ________ are categories of informational reports.

Reports to monitor and control operations

Reports to demonstrate compliance

Reports to document progress

Reports to assess opportunities

Reports to implement policies

Answer

Correct Answer: Reports to assess opportunities

Note: This Question is unanswered, help us to find answer for this one

32. ________ involves the practice of accepting multiple cultures on their own terms.

Ethnocentrism.

Cultural pluralism.

Ethnography.

Stereotyping.

Dynamics

Answer

Correct Answer: Cultural pluralism.

Note: This Question is unanswered, help us to find answer for this one

33. Differences in frames of reference are especially significant when ________.

Working on improving one’s listening skills

Communicating with people from different cultures

Overcoming physical barriers to communication

Answer

Correct Answer: Communicating with people from different cultures

Note: This Question is unanswered, help us to find answer for this one

34. The ability to create and to correctly interpret images is known as __________.

Visual literacy

Simplicity

Infographics

Flowchart

Answer

Correct Answer: Visual literacy

Note: This Question is unanswered, help us to find answer for this one

35. What you hope to accomplish with your message is known as a ________ purpose.

General.

Business.

Specific.

Message.

Written

Answer

Correct Answer: Specific.

Note: This Question is unanswered, help us to find answer for this one

36. In the social media landscape, companies that ________ are likely to be ignored.

Talk with customers, not at them

Use a conversational approach

Take a we talk, you listen approach

Help customers gain a voice in the marketplace

Answer

Correct Answer: Take a we talk, you listen approach

Note: This Question is unanswered, help us to find answer for this one

37. We develop self-concepts that match the way we think others see us in a process called ________.

Reflected appraisal

The self-fulfilling prophecy

Deep self-disclosure

Social comparison

Hide Feedback

Answer

Correct Answer: Reflected appraisal

Note: This Question is unanswered, help us to find answer for this one

38. In addition to offering information and analysis, ________ can also include recommendations.

Indirect reports

Analytical reports

Informational reports

Directive reports

Socioeconomic reports

Answer

Correct Answer: Analytical reports

Note: This Question is unanswered, help us to find answer for this one

39. The ____ contains the windows live mail mail folders used to store messages.

Delicious

WordPress

Mailing

Folder list

Answer

Correct Answer: Folder list

Note: This Question is unanswered, help us to find answer for this one

40. In general, website content should be ________.

Created using complementary colors

Visual rather than text-based

Concise and skimmable

Detailed and footnoted

Written in full sentences

Answer

Correct Answer: Concise and skimmable

Note: This Question is unanswered, help us to find answer for this one

41. A digital message ________.

is generated, stored, processed, and transmitted electronically

may be an e-mail, tweet, or Facebook post

should be purposeful, economical, and audience oriented

All of the above are true

Answer

Correct Answer: All of the above are true

Note: This Question is unanswered, help us to find answer for this one

42. _______ expressions can often be shortened to one word.

Trite

Slang

Lead-in

Flabby

Answer

Correct Answer: Flabby

Note: This Question is unanswered, help us to find answer for this one

43. Employees who telecommute have ______________ than those who do not.

Less social interaction with co-workers

Higher commuting expenses

More interruptions during work time

Less personal freedom

A greater need for corporate offices

Answer

Correct Answer: Less personal freedom

Note: This Question is unanswered, help us to find answer for this one

44. The channels indicated by the pointer, are _____.

Gap junctions

Mycorrhizae

Plasmodesmata

Desmosomes

Answer

Correct Answer: Mycorrhizae

Note: This Question is unanswered, help us to find answer for this one

45. A thank-you message should be sent ________ an interview.

Through ongoing evaluation

Professional brand (pg. 452)

Brand message (probably)

Within twenty four hours of

Answer

Correct Answer: Through ongoing evaluation

Note: This Question is unanswered, help us to find answer for this one

46. You should make a second pass to improve the _____________________ of your message.

Readability

Descriptive

Restraint

Proofreading

Answer

Correct Answer: Readability

Note: This Question is unanswered, help us to find answer for this one

47. The channel is the ________.

Actual physical product from the source that conveys a purpose

Person who receives the message

Medium that the messages travels through

Person who sends the message

Answer

Correct Answer: Medium that the messages travels through

Note: This Question is unanswered, help us to find answer for this one

48. Bypassed instruction is an example for ____ barrier.

Medium

Physical

Semantic

None of the above

Answer

Correct Answer: Semantic

Note: This Question is unanswered, help us to find answer for this one

49. Noise is an example for ____ barrier

Medium

Physical

Semantic

None of the above

Answer

Correct Answer: Physical

Note: This Question is unanswered, help us to find answer for this one

50. _____ is a character of a good speech.

Clarity

Brevity

Concrete

All the above

Answer

Correct Answer: All the above

Note: This Question is unanswered, help us to find answer for this one

51. Minutes are of ____ types.

One

Two

Three

Five

Answer

Correct Answer: Two

Note: This Question is unanswered, help us to find answer for this one

52. ______ is similar to a report.

Minutes of resolution

Minutes of narration

Minutes of meeting

Minutes of discussion

Answer

Correct Answer: Minutes of narration

Note: This Question is unanswered, help us to find answer for this one

53. _______ is a document that outlines the contents of a forthcoming meeting.

Minutes

Notice

Agenda

Quorum

Answer

Correct Answer: Agenda

Note: This Question is unanswered, help us to find answer for this one

54. _____ is an annexure to any job application

Bio data

Resume

Curriculum vitae

All the above

Answer

Correct Answer: All the above

Note: This Question is unanswered, help us to find answer for this one

55. __________ application letters are written in response to an advertisement.

Unsolicited

Personal

Solicited

Official

Answer

Correct Answer: Solicited

Note: This Question is unanswered, help us to find answer for this one

56. ______ is an example for personal character

Enthusiasm

Qualification

Activities

All the above

Answer

Correct Answer: Enthusiasm

Note: This Question is unanswered, help us to find answer for this one

57. Expand AR

Air radar

Air rail

All risk

At risk

Answer

Correct Answer: All risk

Note: This Question is unanswered, help us to find answer for this one

58. _______ is a letter of credit issued for the convenience of travelling public.

Commercial

Non commercial

Circular

All the above

Answer

Correct Answer: Non commercial

Note: This Question is unanswered, help us to find answer for this one

59. A _________ is a letter of credit addressed to more than one bank.

Commercial

Non commercial

Circular

All the above

Answer

Correct Answer: Circular

Note: This Question is unanswered, help us to find answer for this one

60. AIDA stands for_____.

Attitude, interest, desire, action

Attention, interest, desire, action

Ambience, interest, desire, action

Audience , interest, desire, action

Answer

Correct Answer: Attention, interest, desire, action

Note: This Question is unanswered, help us to find answer for this one

61. _______ is the function of sales letter.

Attitude

Ambience

Audience

Attention

Answer

Correct Answer: Attention

Note: This Question is unanswered, help us to find answer for this one

62. Three P’s in sales denotes____.

Prospect, product, proposition

Product, price, promotion

Price, promotion, place

None of the above

Answer

Correct Answer: Prospect, product, proposition

Note: This Question is unanswered, help us to find answer for this one

63. Sales letters are also called _____

Passive messages

Persuasive messages

Permitting messages

Pessimistic messages

Answer

Correct Answer: Persuasive messages

Note: This Question is unanswered, help us to find answer for this one

64. _____ situation requires a circular letter.

Opening a new shop

Opening a new branch

Introducing a new product

All the above

Answer

Correct Answer: All the above

Note: This Question is unanswered, help us to find answer for this one

65. _____ is the last and final stage of collection series.

Enquiry

Reminder

Appeal

Warning

Answer

Correct Answer: Warning

Note: This Question is unanswered, help us to find answer for this one

66. _____ is the third stage of collection series.

Enquiry

Reminder

Appeal

Warning

Answer

Correct Answer: Appeal

Note: This Question is unanswered, help us to find answer for this one

67. _____ is the second stage of collection series.

Enquiry

Reminder

Appeal

Warning

Answer

Correct Answer: Enquiry

Note: This Question is unanswered, help us to find answer for this one

68. Which one is a/an example for adjustment policy?

The customer is always right

Fair claim, fair adjustment

Buyer beware

All the above

Answer

Correct Answer: All the above

Note: This Question is unanswered, help us to find answer for this one

69. _______ is the name of the credit applicant’s bank who can supply all necessary information about him to the trader.

Bank references

Trade references

Credit references

General references

Answer

Correct Answer: Bank references

Note: This Question is unanswered, help us to find answer for this one

70. _________ are the names of the business firms that can submit a report on a customer’s creditworthiness.

Bank references

Trade references

Credit references

General references

Answer

Correct Answer: Trade references

Note: This Question is unanswered, help us to find answer for this one

71. Expand F.O.R.

Free of rail

Free on rail

Free on right

Freight on rail

Answer

Correct Answer: Free of rail

Note: This Question is unanswered, help us to find answer for this one

72. A ____ is a written or formal offer to supply goods or do a job for an agreed price

Enquiry

Request

Order

Tender

Answer

Correct Answer: Tender

Note: This Question is unanswered, help us to find answer for this one

73. A offer valid for a specified period is called ____.

Specified offer

Special offer

Firm offer

Form offer

Answer

Correct Answer: Firm offer

Note: This Question is unanswered, help us to find answer for this one

74. Which of the following information should be included in minutes? (1) Date and venue of the meeting (2) Decisions made at the meeting (3) Comments from the members (4) Action to be taken by the members.

All of the above

All, except (2)

All, except (3)

All, except (4)

Answer

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

75. What kind of information should be included in a resume? (1) Work experience,(2) Education,(3) Affiliation and membership ,(4) Letter of recommendation

All, except (1)

All, except (2)

All, except (3)

All, except (4)

Answer

Correct Answer: All, except (4)

Note: This Question is unanswered, help us to find answer for this one

76. A ------- is an advance notice sent to all the people entitled to attend the meeting.

Notification

Circular

Agenda

All of these

Answer

Correct Answer: All of these

Note: This Question is unanswered, help us to find answer for this one

77. ------- insurance is effected on ship.

Fire

Life

Both a and b

Marine

Answer

Correct Answer: Marine

Note: This Question is unanswered, help us to find answer for this one

78. ------- is a policy does not enterain any claims.

Buyer bewares!

“Caveat emptor”

Both a and b

Fair claim

Answer

Correct Answer: Both a and b

Note: This Question is unanswered, help us to find answer for this one

79. ------- enquiry made in response to advertisement and publicity.

Unsolicited

Solicited

Both a and b

Routine

Answer

Correct Answer: Solicited

Note: This Question is unanswered, help us to find answer for this one

80. -------- is the process of transmitting information.

Communication

Receiving

Both a and b

none of these

Answer

Correct Answer: Communication

Note: This Question is unanswered, help us to find answer for this one

81. The following is the permanent records for business

Business letters

Ledgers

Production reports

All of the above

Answer

Correct Answer: Business letters

Note: This Question is unanswered, help us to find answer for this one

82. Communication is the task of imparting ________

Training

Information

Knowledge

Message

Answer

Correct Answer: Information

Note: This Question is unanswered, help us to find answer for this one

83. The following is (are) non-verbal communication

Facial expression

Appearance

Posture

All of the above

Answer

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

84. ______ is an official record of the proceedings of a meeting.

Agenda

Notice

Minutes

Correspondence

Answer

Correct Answer: Minutes

Note: This Question is unanswered, help us to find answer for this one

85. Overdraft facility is available only for ________ account.

Fixed deposit

Savings

Recurring deposit

Current

Answer

Correct Answer: Current

Note: This Question is unanswered, help us to find answer for this one

86. ______ is the first stage in collection series.

Enquiry

Reminder

Appeal

Warning

Answer

Correct Answer: Reminder

Note: This Question is unanswered, help us to find answer for this one

87. An enquiry made by an old buyer in usual course of business is_____ enquiry.

Solicited

Unsolicited

Routine

Favour

Answer

Correct Answer: Routine

Note: This Question is unanswered, help us to find answer for this one

88. Order moves ___________.

Upwards

Downwards

Horizontally

Vertically

Answer

Correct Answer: Downwards

Note: This Question is unanswered, help us to find answer for this one

89. _________ is the account opened by businessmen.

Savings

Current

Fixed

Recurrent

Answer

Correct Answer: Current

Note: This Question is unanswered, help us to find answer for this one

90. ________ of the letter consists of main message.

Heading

Body

Greeting

Closing

Answer

Correct Answer: Body

Note: This Question is unanswered, help us to find answer for this one

91. Skype is an example for ___________ communication.

Written

Vertical

Horizontal

Face to face

Answer

Correct Answer: Face to face

Note: This Question is unanswered, help us to find answer for this one

92. The formal greeting in a business letter is ________.

Inside address

Salutation

Complimentary close

Letter head

Answer

Correct Answer: Salutation

Note: This Question is unanswered, help us to find answer for this one

93. Replies to status enquires may be_______.

Favourable

Unfavourable

Rather unfavourable

All the above

Answer

Correct Answer: All the above

Note: This Question is unanswered, help us to find answer for this one

94. _______ enquiry is made in response to the seller’s advertisement.

Solicited

Unsolicited

Routine

Special

Answer

Correct Answer: Solicited

Note: This Question is unanswered, help us to find answer for this one

95. The word communication has been derived from the Latin word __________.

Communis

Commons

Communs

Commis

Answer

Correct Answer: Communis

Note: This Question is unanswered, help us to find answer for this one

96. ________ communication is suitable for large audience.

Written

Oral

Face to face

Computer based

Answer

Correct Answer: Oral

Note: This Question is unanswered, help us to find answer for this one

97. Upward communication flows from to __.

Superior to subordinate

Subordinate to superior

Subordinate to subordinate

Superior to superior

Answer

Correct Answer: Superior to subordinate

Note: This Question is unanswered, help us to find answer for this one

Business Communication MCQs | Topic-wise

MCQ on Business Interpersonal Communication	MCQ on Business and Professional Excellence
MCQ on Delivering a Speech with Professional Excellence	MCQ on Informing and Persuading
MCQ on Listening Professional Communication	MCQ on Résumés, Interviews, and Negotiation
MCQ on Speech Design in Communication	MCQ on Teams and Meetings in Communication
MCQ on Verbal and Nonverbal Communication	MCQ on Work-Life Balance
General Business Communication MCQs