MCQs > Finance & Management > Business Communication MCQs > Basic Business Communication MCQs

Basic Business Communication MCQ

1. In order to write a successful news release, you should ________.

Answer

Correct Answer: Focus on one subject

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2. In the context of social networking, brand communities are ________.

Answer

Correct Answer: A group of people that form an interest group around a specific product

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3. In the closing section of a routine request, ________ would be out of place.

Answer

Correct Answer: Asking a series of questions

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4. Paragraphs with __________ or fewer lines look inviting and readable.

Answer

Correct Answer: Eight

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5. The subject heading of a letter or complaint refers to __________.

Answer

Correct Answer: The topic of the letter

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6. Every __________ the legislature sets budgets for state agencies.

Answer

Correct Answer: Two years

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7. A(n) _____ lists the specific steps, people, resources, and time period for accomplishing a goal.

Answer

Correct Answer: Action plan.

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8. An organization must have all of the following except _____________.

Answer

Correct Answer: Many employees

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9. Analytical reports for skeptical audiences should generally follow the ________ approach.

Answer

Correct Answer: Indirect

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10. The ________ is not included in the prefatory parts of a formal report.

Answer

Correct Answer: Introduction

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11. Routine requests should begin with ________.

Answer

Correct Answer: The phrase

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12. Routine replies and positive messages should close with ________.

Answer

Correct Answer: Information highlighting a benefit to the audience

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13. Most business presentation visuals for nonlinear presentations are created using _____________.

Answer

Correct Answer: Prezi

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14. When sending routine replies and positive messages you should use the __________ approach.

Answer

Correct Answer: Direct

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15. When rejecting job applications, you should ________.

Answer

Correct Answer: All of these

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16. ___________ is an orderly close to a dialogue between end users.

Answer

Correct Answer: Session termination

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17. ________ benefits are advantages your audience directly receives from complying with your request.

Answer

Correct Answer: Internal

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18. Your response to a congratulatory note or other goodwill message ________.

Answer

Correct Answer: Is equivalent to saying ​You're welcome ​when someone has said ​Thank you

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19. Because application letters are ________ messages, the aida approach is ideally suited for them.

Answer

Correct Answer: Persuasive

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20. During the development of a first draft, a technical writer is probably least concerned with ____.

Answer

Correct Answer: Correct spelling

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21. A report's form and contents should be based on _____ to meet the reader's needs.

Answer

Correct Answer: Its formality and length

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22. The most important part of an e-mail message is its ________.

Answer

Correct Answer: Subject line

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23. The closing of a routine request message should include ________.

Answer

Correct Answer: Information about how you can be reached

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24. The __________ of business messages is to inform, persuade, or collaborate with the audience.

Answer

Correct Answer: General purpose

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25. Jake tells his boss only what he believes the boss wants to hear. jake is engaging in ________.

Answer

Correct Answer: Filtering

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26. Some communities offer financial and other incentives to ______ new businesses.

Answer

Correct Answer: Attract

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27. In forming a contract, “consideration” is _____.

Answer

Correct Answer: The items of value exchanged according to the contract

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28. Adding tasks to an existing job is referred to as job ________.

Answer

Correct Answer: Enlargement

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29. The best way to evaluate your finished written message is by ________.

Answer

Correct Answer: Receiving feedback

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30. All of the following except ________ are elements of the group development process.

Answer

Correct Answer: Anticipation

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31. All of the following except ________ are categories of informational reports.

Answer

Correct Answer: Reports to assess opportunities

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32. ________ involves the practice of accepting multiple cultures on their own terms.

Answer

Correct Answer: Cultural pluralism.

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33. Differences in frames of reference are especially significant when ________.

Answer

Correct Answer: Communicating with people from different cultures

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34. The ability to create and to correctly interpret images is known as __________.

Answer

Correct Answer: Visual literacy

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35. What you hope to accomplish with your message is known as a ________ purpose.

Answer

Correct Answer: Specific.

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36. In the social media landscape, companies that ________ are likely to be ignored.

Answer

Correct Answer: Take a we talk, you listen approach

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37. We develop self-concepts that match the way we think others see us in a process called ________.

Answer

Correct Answer: Reflected appraisal

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38. In addition to offering information and analysis, ________ can also include recommendations.

Answer

Correct Answer: Analytical reports

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39. The ____ contains the windows live mail mail folders used to store messages.

Answer

Correct Answer: Folder list

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40. In general, website content should be ________.

Answer

Correct Answer: Concise and skimmable

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41. A digital message ________.

Answer

Correct Answer: All of the above are true

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42. _______ expressions can often be shortened to one word.

Answer

Correct Answer: Flabby

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43. Employees who telecommute have ______________ than those who do not.

Answer

Correct Answer: Less personal freedom

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44. The channels indicated by the pointer, are _____.

Answer

Correct Answer: Mycorrhizae

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45. A thank-you message should be sent ________ an interview.

Answer

Correct Answer: Through ongoing evaluation

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46. You should make a second pass to improve the _____________________ of your message.

Answer

Correct Answer: Readability

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47. The channel is the ________.

Answer

Correct Answer: Medium that the messages travels through

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48. Bypassed instruction is an example for ____ barrier.

Answer

Correct Answer: Semantic

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49. _____ is a character of a good speech.

Answer

Correct Answer: All the above

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50. Minutes are of ____ types.

Answer

Correct Answer: Two

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51. ______ is similar to a report.

Answer

Correct Answer: Minutes of narration

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52. _______ is a document that outlines the contents of a forthcoming meeting.

Answer

Correct Answer: Agenda

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53. _____ is an annexure to any job application

Answer

Correct Answer: All the above

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54. __________ application letters are written in response to an advertisement.

Answer

Correct Answer: Solicited

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55. ______ is an example for personal character

Answer

Correct Answer: Enthusiasm

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56. Expand AR

Answer

Correct Answer: All risk

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57. _______ is a letter of credit issued for the convenience of travelling public.

Answer

Correct Answer: Non commercial

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58. A _________ is a letter of credit addressed to more than one bank.

Answer

Correct Answer: Circular

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59. AIDA stands for_____.

Answer

Correct Answer: Attention, interest, desire, action

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60. _______ is the function of sales letter.

Answer

Correct Answer: Attention

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61. Three P’s in sales denotes____.

Answer

Correct Answer: Prospect, product, proposition

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62. Sales letters are also called _____

Answer

Correct Answer: Persuasive messages

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63. _____ situation requires a circular letter.

Answer

Correct Answer: All the above

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64. _____ is the last and final stage of collection series.

Answer

Correct Answer: Warning

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65. _____ is the third stage of collection series.

Answer

Correct Answer: Appeal

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66. _____ is the second stage of collection series.

Answer

Correct Answer: Enquiry

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67. Which one is a/an example for adjustment policy?

Answer

Correct Answer: All the above

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68. _________ are the names of the business firms that can submit a report on a customer’s creditworthiness.

Answer

Correct Answer: Trade references

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69. Expand F.O.R.

Answer

Correct Answer: Free of rail

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70. A ____ is a written or formal offer to supply goods or do a job for an agreed price

Answer

Correct Answer: Tender

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71. Which of the following information should be included in minutes? (1) Date and venue of the meeting (2) Decisions made at the meeting (3) Comments from the members (4) Action to be taken by the members.

Answer

Correct Answer: All of the above

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72. What kind of information should be included in a resume? (1) Work experience,(2) Education,(3) Affiliation and membership ,(4) Letter of recommendation

Answer

Correct Answer: All, except (4)

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73. A ------- is an advance notice sent to all the people entitled to attend the meeting.

Answer

Correct Answer: All of these

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74. ------- insurance is effected on ship.

Answer

Correct Answer: Marine

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75. ------- is a policy does not enterain any claims.

Answer

Correct Answer: Both a and b

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76. ------- enquiry made in response to advertisement and publicity.

Answer

Correct Answer: Solicited

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77. -------- is the process of transmitting information.

Answer

Correct Answer: Communication

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78. Communication is the task of imparting ________

Answer

Correct Answer: Information

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79. ______ is an official record of the proceedings of a meeting.

Answer

Correct Answer: Minutes

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80. Overdraft facility is available only for ________ account.

Answer

Correct Answer: Current

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81. ______ is the first stage in collection series.

Answer

Correct Answer: Reminder

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82. An enquiry made by an old buyer in usual course of business is_____ enquiry.

Answer

Correct Answer: Routine

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83. _________ is the account opened by businessmen.

Answer

Correct Answer: Current

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84. ________ of the letter consists of main message.

Answer

Correct Answer: Body

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85. Skype is an example for ___________ communication.

Answer

Correct Answer: Face to face

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86. The formal greeting in a business letter is ________.

Answer

Correct Answer: Salutation

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87. Replies to status enquires may be_______.

Answer

Correct Answer: All the above

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88. _______ enquiry is made in response to the seller’s advertisement.

Answer

Correct Answer: Solicited

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89. The word communication has been derived from the Latin word __________.

Answer

Correct Answer: Communis

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90. Upward communication flows from______ to ________.

Answer

Correct Answer: Superior to subordinate

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