Basic Business Communication MCQ
1. In order to write a successful news release, you should ________.
Use positive, self-congratulatory adjectives and adverbs
Focus on one subject
Write in long descriptive sentences and paragraphs
Put your most important idea last
Include extraneous facts to add interest
Answer
Correct Answer:
Focus on one subject
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2. In the context of social networking, brand communities are ________.
Email and voice mail in many situations
A group of people that form an interest group around a specific product
Compared to IM, midsize messages are easier to compose and easy to read on email
Existing conversations on social networks
Answer
Correct Answer:
A group of people that form an interest group around a specific product
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3. In the closing section of a routine request, ________ would be out of place.
Asking a series of questions
Requesting some specific action
Expressing your goodwill and appreciation
Providing your contact information
Including relevant deadlines
Answer
Correct Answer:
Asking a series of questions
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4. Paragraphs with __________ or fewer lines look inviting and readable.
Three
Six
Five
Eight
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5. The subject heading of a letter or complaint refers to __________.
The topic of the letter
The model and serial numbers should be added.
It is more likely to be read and responded to by the right person.
Your contact information
Answer
Correct Answer:
The topic of the letter
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6. Every __________ the legislature sets budgets for state agencies.
Six months
Year
Two years
Four years
Answer
Correct Answer:
Two years
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7. A(n) _____ lists the specific steps, people, resources, and time period for accomplishing a goal.
Action plan.
Code of ethics
Vision statement
Strategy
Answer
Correct Answer:
Action plan.
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8. An organization must have all of the following except _____________.
Structure
A group of people
Many employees
Compatible goals
Answer
Correct Answer:
Many employees
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9. Analytical reports for skeptical audiences should generally follow the ________ approach.
Direct
Indirect
Hypothetical
Aggressive
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10. The ________ is not included in the prefatory parts of a formal report.
Cover
Letter of authorization
Introduction
Table of contents
Answer
Correct Answer:
Introduction
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11. Routine requests should begin with ________.
A buffer that builds up to your main request
A justification for your request
An attention-getting statement, fact or question
The phrase
Answer
Correct Answer:
The phrase
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12. Routine replies and positive messages should close with ________.
A sincere apology for the trouble caused
Information highlighting a benefit to the audience
A detailed explanation of the request
A mention of the consequences of non-compliance
Answer
Correct Answer:
Information highlighting a benefit to the audience
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13. Most business presentation visuals for nonlinear presentations are created using _____________.
Chalkboards and whiteboards
Prezi
Microsoft PowerPoint
Flip
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14. When sending routine replies and positive messages you should use the __________ approach.
Specific
Targeted
Direct
Indirect
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15. When rejecting job applications, you should ________.
Avoid explaining why an applicant was rejected
Personalize the message by adding the recipient's name
Use the passive voice to convey the news
Open with a courteous expression of appreciation for being considered
All of these
Answer
Correct Answer:
All of these
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16. ___________ is an orderly close to a dialogue between end users.
Packet encapsulation
Session termination
Frame overhead
Message encryption
Answer
Correct Answer:
Session termination
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17. ________ benefits are advantages your audience directly receives from complying with your request.
Internal
External
Peripheral
All of these
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18. Your response to a congratulatory note or other goodwill message ________.
Here are the answers to the questions you asked about our banquet facilities.
A tactful tone is useful when communicating bad news within organizations.
Is equivalent to saying You're welcome when someone has said Thank you
Sabrina wants to know whether her supervisor is available for a meeting next week.
Answer
Correct Answer:
Is equivalent to saying You're welcome when someone has said Thank you
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19. Because application letters are ________ messages, the aida approach is ideally suited for them.
Positive
Negative
Persuasive
Routine
Answer
Correct Answer:
Persuasive
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20. During the development of a first draft, a technical writer is probably least concerned with ____.
Brainstorming
Narrative passage
Brochure or flyer
Correct spelling
Answer
Correct Answer:
Correct spelling
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21. A report's form and contents should be based on _____ to meet the reader's needs.
Its cost and format
Its writing style and topic
Its formality and length
The writer's knowledge and skill level
Answer
Correct Answer:
Its formality and length
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22. The most important part of an e-mail message is its ________.
Conclusion
Opening greeting
Subject line
Body
Answer
Correct Answer:
Subject line
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23. The closing of a routine request message should include ________.
A sincere apology for the inconvenience caused
Explanations and justifications for the request
The phrase
Information about how you can be reached
Questions that will help you organize the message
Answer
Correct Answer:
Information about how you can be reached
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24. The __________ of business messages is to inform, persuade, or collaborate with the audience.
General purpose
Memos
Richness
Direct approach
Answer
Correct Answer:
General purpose
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25. Jake tells his boss only what he believes the boss wants to hear. jake is engaging in ________.
Filtering
Selective perception
Communication apprehension
Answer
Correct Answer:
Filtering
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26. Some communities offer financial and other incentives to ______ new businesses.
Tax
Attract
Marginalize
Incorporate
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27. In forming a contract, “consideration” is _____.
Another word for “meeting of the minds”
The items of value exchanged according to the contract
Verbal etiquette used between the parties of the contract
The act of considering an alternative offered by another party in the contract
Answer
Correct Answer:
The items of value exchanged according to the contract
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28. Adding tasks to an existing job is referred to as job ________.
Empowerment
Enlargement
Enrichment
Rotation
Depth
Answer
Correct Answer:
Enlargement
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29. The best way to evaluate your finished written message is by ________.
Determining the readability level
Running it through a grammar/style checker program
Receiving feedback
Asking someone to proofread it for you
Answer
Correct Answer:
Receiving feedback
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30. All of the following except ________ are elements of the group development process.
Anticipation
Emergence
Brainstorming
Reinforcement
Answer
Correct Answer:
Anticipation
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31. All of the following except ________ are categories of informational reports.
Reports to monitor and control operations
Reports to demonstrate compliance
Reports to document progress
Reports to assess opportunities
Reports to implement policies
Answer
Correct Answer:
Reports to assess opportunities
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32. ________ involves the practice of accepting multiple cultures on their own terms.
Ethnocentrism.
Cultural pluralism.
Ethnography.
Stereotyping.
Dynamics
Answer
Correct Answer:
Cultural pluralism.
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33. Differences in frames of reference are especially significant when ________.
Working on improving one’s listening skills
Communicating with people from different cultures
Overcoming physical barriers to communication
Answer
Correct Answer:
Communicating with people from different cultures
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34. The ability to create and to correctly interpret images is known as __________.
Visual literacy
Simplicity
Infographics
Flowchart
Answer
Correct Answer:
Visual literacy
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35. What you hope to accomplish with your message is known as a ________ purpose.
General.
Business.
Specific.
Message.
Written
Answer
Correct Answer:
Specific.
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36. In the social media landscape, companies that ________ are likely to be ignored.
Talk with customers, not at them
Use a conversational approach
Take a we talk, you listen approach
Help customers gain a voice in the marketplace
Answer
Correct Answer:
Take a we talk, you listen approach
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37. We develop self-concepts that match the way we think others see us in a process called ________.
Reflected appraisal
The self-fulfilling prophecy
Deep self-disclosure
Social comparison
Hide Feedback
Answer
Correct Answer:
Reflected appraisal
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38. In addition to offering information and analysis, ________ can also include recommendations.
Indirect reports
Analytical reports
Informational reports
Directive reports
Socioeconomic reports
Answer
Correct Answer:
Analytical reports
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39. The ____ contains the windows live mail mail folders used to store messages.
Delicious
WordPress
Mailing
Folder list
Answer
Correct Answer:
Folder list
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40. In general, website content should be ________.
Created using complementary colors
Visual rather than text-based
Concise and skimmable
Detailed and footnoted
Written in full sentences
Answer
Correct Answer:
Concise and skimmable
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41. A digital message ________.
is generated, stored, processed, and transmitted electronically
may be an e-mail, tweet, or Facebook post
should be purposeful, economical, and audience oriented
All of the above are true
Answer
Correct Answer:
All of the above are true
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42. _______ expressions can often be shortened to one word.
Trite
Slang
Lead-in
Flabby
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43. Employees who telecommute have ______________ than those who do not.
Less social interaction with co-workers
Higher commuting expenses
More interruptions during work time
Less personal freedom
A greater need for corporate offices
Answer
Correct Answer:
Less personal freedom
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44. The channels indicated by the pointer, are _____.
Gap junctions
Mycorrhizae
Plasmodesmata
Desmosomes
Answer
Correct Answer:
Mycorrhizae
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45. A thank-you message should be sent ________ an interview.
Through ongoing evaluation
Professional brand (pg. 452)
Brand message (probably)
Within twenty four hours of
Answer
Correct Answer:
Through ongoing evaluation
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46. You should make a second pass to improve the _____________________ of your message.
Readability
Descriptive
Restraint
Proofreading
Answer
Correct Answer:
Readability
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47. The channel is the ________.
Actual physical product from the source that conveys a purpose
Person who receives the message
Medium that the messages travels through
Person who sends the message
Answer
Correct Answer:
Medium that the messages travels through
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48. Bypassed instruction is an example for ____ barrier.
Medium
Physical
Semantic
None of the above
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49. _____ is a character of a good speech.
Clarity
Brevity
Concrete
All the above
Answer
Correct Answer:
All the above
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50. Minutes are of ____ types.
One
Two
Three
Five
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51. ______ is similar to a report.
Minutes of resolution
Minutes of narration
Minutes of meeting
Minutes of discussion
Answer
Correct Answer:
Minutes of narration
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52. _______ is a document that outlines the contents of a forthcoming meeting.
Minutes
Notice
Agenda
Quorum
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53. _____ is an annexure to any job application
Bio data
Resume
Curriculum vitae
All the above
Answer
Correct Answer:
All the above
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54. __________ application letters are written in response to an advertisement.
Unsolicited
Personal
Solicited
Official
Answer
Correct Answer:
Solicited
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55. ______ is an example for personal character
Enthusiasm
Qualification
Activities
All the above
Answer
Correct Answer:
Enthusiasm
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56. Expand AR
Air radar
Air rail
All risk
At risk
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57. _______ is a letter of credit issued for the convenience of travelling public.
Commercial
Non commercial
Circular
All the above
Answer
Correct Answer:
Non commercial
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58. A _________ is a letter of credit addressed to more than one bank.
Commercial
Non commercial
Circular
All the above
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59. AIDA stands for_____.
Attitude, interest, desire, action
Attention, interest, desire, action
Ambience, interest, desire, action
Audience , interest, desire, action
Answer
Correct Answer:
Attention, interest, desire, action
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60. _______ is the function of sales letter.
Attitude
Ambience
Audience
Attention
Answer
Correct Answer:
Attention
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61. Three P’s in sales denotes____.
Prospect, product, proposition
Product, price, promotion
Price, promotion, place
None of the above
Answer
Correct Answer:
Prospect, product, proposition
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62. Sales letters are also called _____
Passive messages
Persuasive messages
Permitting messages
Pessimistic messages
Answer
Correct Answer:
Persuasive messages
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63. _____ situation requires a circular letter.
Opening a new shop
Opening a new branch
Introducing a new product
All the above
Answer
Correct Answer:
All the above
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64. _____ is the last and final stage of collection series.
Enquiry
Reminder
Appeal
Warning
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65. _____ is the third stage of collection series.
Enquiry
Reminder
Appeal
Warning
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66. _____ is the second stage of collection series.
Enquiry
Reminder
Appeal
Warning
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67. Which one is a/an example for adjustment policy?
The customer is always right
Fair claim, fair adjustment
Buyer beware
All the above
Answer
Correct Answer:
All the above
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68. _________ are the names of the business firms that can submit a report on a customer’s creditworthiness.
Bank references
Trade references
Credit references
General references
Answer
Correct Answer:
Trade references
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69. Expand F.O.R.
Free of rail
Free on rail
Free on right
Freight on rail
Answer
Correct Answer:
Free of rail
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70. A ____ is a written or formal offer to supply goods or do a job for an agreed price
Enquiry
Request
Order
Tender
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71. Which of the following information should be included in minutes? (1) Date and venue of the meeting (2) Decisions made at the meeting (3) Comments from the members (4) Action to be taken by the members.
All of the above
All, except (2)
All, except (3)
All, except (4)
Answer
Correct Answer:
All of the above
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72. What kind of information should be included in a resume? (1) Work experience,(2) Education,(3) Affiliation and membership ,(4) Letter of recommendation
All, except (1)
All, except (2)
All, except (3)
All, except (4)
Answer
Correct Answer:
All, except (4)
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73. A ------- is an advance notice sent to all the people entitled to attend the meeting.
Notification
Circular
Agenda
All of these
Answer
Correct Answer:
All of these
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74. ------- insurance is effected on ship.
Fire
Life
Both a and b
Marine
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75. ------- is a policy does not enterain any claims.
Buyer bewares!
“Caveat emptor”
Both a and b
Fair claim
Answer
Correct Answer:
Both a and b
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76. ------- enquiry made in response to advertisement and publicity.
Unsolicited
Solicited
Both a and b
Routine
Answer
Correct Answer:
Solicited
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77. -------- is the process of transmitting information.
Communication
Receiving
Both a and b
none of these
Answer
Correct Answer:
Communication
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78. Communication is the task of imparting ________
Training
Information
Knowledge
Message
Answer
Correct Answer:
Information
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79. ______ is an official record of the proceedings of a meeting.
Agenda
Notice
Minutes
Correspondence
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80. Overdraft facility is available only for ________ account.
Fixed deposit
Savings
Recurring deposit
Current
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81. ______ is the first stage in collection series.
Enquiry
Reminder
Appeal
Warning
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82. An enquiry made by an old buyer in usual course of business is_____ enquiry.
Solicited
Unsolicited
Routine
Favour
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83. _________ is the account opened by businessmen.
Savings
Current
Fixed
Recurrent
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84. ________ of the letter consists of main message.
Heading
Body
Greeting
Closing
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85. Skype is an example for ___________ communication.
Written
Vertical
Horizontal
Face to face
Answer
Correct Answer:
Face to face
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86. The formal greeting in a business letter is ________.
Inside address
Salutation
Complimentary close
Letter head
Answer
Correct Answer:
Salutation
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87. Replies to status enquires may be_______.
Favourable
Unfavourable
Rather unfavourable
All the above
Answer
Correct Answer:
All the above
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88. _______ enquiry is made in response to the seller’s advertisement.
Solicited
Unsolicited
Routine
Special
Answer
Correct Answer:
Solicited
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89. The word communication has been derived from the Latin word __________.
Communis
Commons
Communs
Commis
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90. Upward communication flows from______ to ________.
Superior to subordinate
Subordinate to superior
Subordinate to subordinate
Superior to superior
Answer
Correct Answer:
Superior to subordinate
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Business Communication MCQs | Topic-wise
