A six-step model for improving listening skills is known by the acronym ______.
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Correct Answer:
HURIER
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A style of listening according to Barker and Watson (2000) where listeners are interested in intellectual challenges and complex information is ______.
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Content-oriented listening
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Listening to understand the speaker’s point of view without judgment is known as using which type of listening?
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Empathetic
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A type of listening that requires you to evaluate information being shared is ______.
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Critical
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A type of listening that occurs when you focus on the content of the message in order to acquire knowledge is known as ______.
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Informational
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An important tool used by the active listener is ______.
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Questioning
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Technical words used by specialized groups that can be barriers to listening are known as ______.
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Jargon
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______ occurs when a speaker includes too many details in a message, making it difficult for the listener to comprehend.
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Message overload
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Which of the following is considered an internal noise that distracts us from effective listening?
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Being hungry because you missed lunch
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Which of the following is considered an external noise that distracts us from effective listening?
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People walking by conference room windows during a meeting
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The average person remembers between 25% and 50% of what he or she hears.
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True
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Listening requires concentration on verbal and nonverbal messages to assign meaning.
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True
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Reflective listening focuses on the amount of time it takes to communicate the message.
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False
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Active listening is a type of listening.
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False
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Better listeners are promoted more often than those with less developed listening abilities.
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True
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The process of comprehending the literal meaning of the message is called_____
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Understanding
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_____is characterized by an awareness of or desire to be in control of the time constraints of interactions.
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Time oriented listener
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Responding is giving some form of a response to the message_____
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Both
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Recalling the message so that it can be acted on is called
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Remembering
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Listening technique characterized by observing and interpreting verbal and nonverbal cues in order to summarize and restate back to the speaker to clarify content and meaning is called_____
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Reflection
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The fear of misinterpreting, inadequately processing, and/or not being able to adjust psychologically to messages sent by others is called_____
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Receiver apprehension
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Requests made to learn information or clarify understanding refer to_____
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Questions
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Listening that takes place in situations where a clear role of speaking and listening functions is prescribed is called_____
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Presentational listening
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_____ is characterized by demonstrating concern for others’ emotions and interests, finding common ground, and responding to the emotional states of human behavior
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People oriented listener
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One who simply receives a message without giving feedback or verifying understanding of the message is called_____
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Passive listener
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Paraphrase means expanding what is communicated to clarify meaning and check understanding.
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False
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Receiving too much information at once, making it difficult to stay focused on the primary message being communicated is called_____
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Message overload
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Receiving verbal and nonverbal messages and then determining meaning from those message is called_____
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Correct Answer:
Listening
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Jargon is the terminology or language of a given field or profession.
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Correct Answer:
True
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Making sense of verbal and nonverbal codes to assign meaning to the information received is called_____
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Interpreting
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Listening that allows you to focus on the content of the message in order to acquire knowledge is called_____
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Informational listening
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The ‘R’ in HURIER model refers to_____
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Both a and b
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Your physical ability to detect sounds is called hearing.
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True
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The logical assessment of the value of the message is called_____
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Evaluating
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The ability to pay full attention to another person, void of critique, and to express sensitivity to the sender’s nonverbal behavior is called_____
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Empathic listening
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_____requires the listener to evaluate the information being sent.
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Critical listening
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Listening exemplified by the speaking role shifting from one person to another with some degree of frequency is called_____
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Conversational listening
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_____is characterized by an interest in intellectual challenge, complex information, and a desire to evaluate information carefully before forming judgments and opinions.
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Content oriented listener
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Any assumption we make or attitude we have about a person, an issue, or a topic before we have heard all the facts refers to_____
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Bias
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One who is fully engaged in the role of listener, making sense of the message and then verifying the accuracy of sense making is called_____
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Active listener
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_____is characterized by direct, concise, error-free communication that is used to negotiate and accomplish a goal.
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Action oriented listener
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