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4. You would most likely find _____ in a formal workplace.
Answer
Correct Answer:
Strict rules.
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5. The process of arranging information from the environment in a meaningful way is called __________.
Answer
Correct Answer:
Organization
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6. The _____ of human beings are also called primary needs.
Answer
Correct Answer:
Drives
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7. Professionals are likely to be more motivated by ________.
Answer
Correct Answer:
Job challenge
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8. Power is the _____ to change someone's behavior.
Answer
Correct Answer:
Potential
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9. Job enrichment is based on the _________ theory of job satisfaction.
Answer
Correct Answer:
Herzberg's motivator-hygiene
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10. Individuals who report unethical practices by their employer to outsiders are known as ________.
Answer
Correct Answer:
Whistle blowing
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11. Compliance can be a result of __________ power.
Answer
Correct Answer:
All of the above
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12. A(n ____ is a group of ____ needed to create and deliver an intermediate or final output.
Answer
Correct Answer:
Activity; tasks
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13. If your role in a group is to increase the team's efficiency, you are probably the ______.
Answer
Correct Answer:
Facilitator
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14. Modern information systems _____ an organization's need for hierarchy and _____ its efficiency.
Answer
Correct Answer:
Decrease; increase
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15. The three formal communication channels in organizations are categorized as _____.
Answer
Correct Answer:
All of the above
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16. The organizational culture dimension of attention to detail is characterized by ________.
Answer
Correct Answer:
Precision
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17. The _____ is the person who records and talks about group dynamics and processes.
Answer
Correct Answer:
Commentator
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18. The _____ includes an element of an organization that a customer experiences.
Answer
Correct Answer:
Organizational culture
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19. Success in health communication interventions begins with ____________.
Answer
Correct Answer:
Consumers
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20. Sales quotas and piecework are best measured using ________ goals.
Answer
Correct Answer:
Objective
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21. Of the bases of power, research indicates that ________ power is most effective.
Answer
Correct Answer:
Personal
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22. Learning has _____ effect on performance and _____ effect on commitment.
Answer
Correct Answer:
A moderate positive; a weak positive
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23. It is important for your group to develop a ___________ of viable options.
Answer
Correct Answer:
Variety
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24. The _____ model suggests that managers should monitor employees' perceptions of fairness.
Answer
Correct Answer:
Equity
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25. In managing employees under an incentive pay plan, a manager should __________.
Answer
Correct Answer:
Regularly communicate with employees about the plan.
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26. The primary task of an organization’s __________ team is to control access to systems or resources.
Answer
Correct Answer:
Management
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27. An example of an input at an organizational level is ________.
Answer
Correct Answer:
Structure
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28. A change capable organization ________.
Answer
Correct Answer:
Links the present and the future
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29. A professor assigns grades due to _________ power.
Answer
Correct Answer:
Legitimate
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30. The conflict management style that tries to resolve conflict by working together to find an acceptable solution is ______.
Answer
Correct Answer:
collaborating conflict
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31. Seeing things from your own perspective rather than someone else’s is ______.
Answer
Correct Answer:
frame of reference
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32. The conflict management style that attempts to resolve conflicts by passively giving in to the opposing side is ______.
Answer
Correct Answer:
accommodating conflict
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33. The power based upon the user’s ability to influence others by providing something of value is ______.
Answer
Correct Answer:
reward
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34. The personality trait wherein the person is responsible, dependable, organized and hardworking is ______.
Answer
Correct Answer:
conscientiousness
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35. What is the first step in planning the negotiation process?
Answer
Correct Answer:
Research the other party or parties involved in the negotiation.
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36. The process of developing relationships for the purpose of socializing and career building is ______.
Answer
Correct Answer:
networking
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37. The belief in your own capability to perform in a specific situation is ______.
Answer
Correct Answer:
self-efficacy
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38. An employee’s efforts that go above and beyond the call of duty are called ______.
Answer
Correct Answer:
citizenship behavior
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39. The type of power based on the user’s relationship with influential people is ______ power.
Answer
Correct Answer:
connection
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40. ______ can negatively or positively influence all other organizational behavior (OB) foundations.
Answer
Correct Answer:
Thoughts
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41. The belief that the ends justify the means and power should be used to reach the desired ends is ______.
Answer
Correct Answer:
Machiavellianism
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42. Which common causes of job stress are related to a person’s inability or unwillingness to get along with his or her co-workers?
Answer
Correct Answer:
interpersonal relations
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43. Which term refers to the study of actions that affect work performance?
Answer
Correct Answer:
Organizational behavior
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44. A person who likes to cooperate with others and is easy to work with is expressing ______.
Answer
Correct Answer:
agreeableness
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45. The body’s reaction to ______demands?
Answer
Correct Answer:
Environmental
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46. The separate exchange of favors and privileges to accomplish objectives is known as reciprocity?
Answer
Correct Answer:
False
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47. The theory that managers’ attitudes toward and expectations and treatment of employees largely determine their performance is known as?
Answer
Correct Answer:
Pygmalion Effect
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48. The ability to influence others’ behavior is known as ?
Answer
Correct Answer:
Power
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49. The politics process of ______and using power ?
Answer
Correct Answer:
Gaining
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50. A personality combination of?
Answer
Correct Answer:
All of these
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51. The Perception process of ?
Answer
Correct Answer:
All of these
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52. The study of actions that affect performance in the workplace is known as?
Answer
Correct Answer:
Organizational behavior
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53. A Mediator neutral second party who helps resolve a conflict?
Answer
Correct Answer:
False
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54. A situation in which disagreement and opposition support the achievement of individual objectives is known as functional conflict ?
Answer
Correct Answer:
False
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55. A situation in which people are in agreement and supporter is
Answer
Correct Answer:
False
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56. A collaborating conflict resolution of models that calls for?
Answer
Correct Answer:
Both a and b
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57. A ____of alliances that help achieve an objective is known as ?
Answer
Correct Answer:
Network
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58. Employee efforts that go above and beyond the call of duty is known as ?
Answer
Correct Answer:
Citizenship Behavior
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59. BCF statement that describes a conflict in terms of behaviors, consequences, and feelings in a way that does not maintain ownership of the problem?
Answer
Correct Answer:
False
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60. _________ is the process of determining the reason for someone’s behavior and whether that behavior is situational or intentional?
Answer
Correct Answer:
Attitudes
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61. Positive or negative evaluations of people, things, and situations is known as ?
Answer
Correct Answer:
Attitudes
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62. ______ is a neutral third party who resolves a conflict by making a binding decision.
Answer
Correct Answer:
Arbitrator
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