Managing IT, Communication and Intelligence MCQ
Paraphrasing a message and communicating understanding and acceptance to the sender is called ______.
Answer
Correct Answer:
reflecting
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The fact that employees check work in the evening or on weekends, and never seem to log off is referred to as ______.
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Correct Answer:
“the new night shift”
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Which type of nonverbal communication involves moving the hands, pointing and signaling, and nodding the head?
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Which dimension of emotional intelligence refers to a person’s ability to understand other’s emotions and see things from their perspective?
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Failing to give our full attention to what is being said or failing to understand what is actually being transmitted is a result of ______.
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Correct Answer:
poor listening
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The process of altering or distorting information to project a more favorable image is known as ______.
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Correct Answer:
filtering
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When we think about, decode, and evaluate a sender’s message, we are engaged in ______.
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Correct Answer:
analyzing
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Which dimension of emotional intelligence refers to a person’s ability to persist through failure and setbacks?
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Correct Answer:
self-motivation
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The information system used to handle routine and recurring business matters is the ______.
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Correct Answer:
transaction processing system
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What is step four in the message-sending process?
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Correct Answer:
check the receiver’s understanding
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The system that transforms data into useful information for employees to perform their work is ______.
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Correct Answer:
management information system
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The response style that switches the focus of the communication to a new message is called ______.
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Correct Answer:
diverting
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The flow of information between colleagues and peers is which type of communication?
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Correct Answer:
horizontal communication
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When using criticism as a form of feedback, you should ______.
Answer
Correct Answer:
state the specific behavior that can be improved
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The sender’s process of putting together a message that the receiver will understand is called ______.
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Vertical Communication is the flow of information only downward through the organizational chain of command.?
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Responses that paraphrase a message and communicate understanding and acceptance to the sender is known as ?
Answer
Correct Answer:
Reflecting Responses
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The process of restating a message in one’s own words
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Nonverbal Communication is a ?
Answer
Correct Answer:
Messages sent without words
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How many steps are included in the message sending process?
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A message-receiving process that includes ?
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Correct Answer:
All of these
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Horizontal Communication is a flow of information between colleagues and manager ?
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The informal flow of ______in any direction throughout an organization is known as Grapevine?
Answer
Correct Answer:
Information
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Feedback is a?
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Correct Answer:
Both a and b
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The sender’s process of putting the message into a form that the receiver will understand is known as ?
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Does not Understanding and relating to another’s feelings be known as empathic listening ?
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Decoding is the receiver’s process of ______a message into a meaningful form.
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Correct Answer:
Translating
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Communication Process is a ?
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Correct Answer:
All of these
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Communication Channel means or medium by which a message is transmitted; the three primary channels are?
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Correct Answer:
All of these
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The _____ is a process of transmitting information and meaning.
Answer
Correct Answer:
Communication
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