1. A(n) ____ is created to become effective on the death of the grantor.
Answer
Correct Answer:
Testamentary trust
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2. Think, talk, coach, and assess are part of the ______.
Answer
Correct Answer:
performance success cycle
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3. The process to minimize negative impacts on customers/stakeholders due to faulty outputs is ______.
Answer
Correct Answer:
damage control
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4. The action taken to fix an output is ______.
Answer
Correct Answer:
rework control
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5. The method of control used for unique or nonrecurring activities is ______.
Answer
Correct Answer:
project controls
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6. Intensity, Integrity, and Intimacy, or the “3 Is” are ______.
Answer
Correct Answer:
a coaching philosophy
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7. Which control method relies on policies, procedures, and rules that influence employee behavior in predictable situations?
Answer
Correct Answer:
standing plans
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8. The process of giving motivational feedback to maintain and improve performance is ______.
Answer
Correct Answer:
coaching
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9. The limited number of areas in which satisfactory results will ensure successful performance in achieving the objective are called ______.
Answer
Correct Answer:
critical success factors
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10. Which step in the Coaching Model is concerned with making sure employees are doing what you expect, not just what you inspect?
Answer
Correct Answer:
follow-up
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11. Anticipating and preventing problems, ensuring that standards are met, fixing and reworking an output, and minimizing negative impacts to stakeholders are part of ______.
Answer
Correct Answer:
organizational systems control
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12. The budget used to determine all planned major asset investments is the ______.
Answer
Correct Answer:
capital expenditures budget
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13. The budget used to forecast the total operating spending for the year is ______.
Answer
Correct Answer:
expense budget
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14. The accounting statement that presents revenue and expenses along with the profit and loss for the stated time period is the ______.
Answer
Correct Answer:
income statement
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15. Which activity in management by walking around (MBWA) involves removing stumbling blocks that may prevent employees from improving their performance?
Answer
Correct Answer:
facilitating
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16. Which step in the control systems process involves establishing how a job should be performed and in what time frame?
Answer
Correct Answer:
set objectives and standards
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17. Standards are measures of performance levels in the areas of?
Answer
Correct Answer:
All of these
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18. Rework Control is action taken to fix an input.?
Answer
Correct Answer:
False
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19. Action designed to anticipate and prevent possible problems is known as ?
Answer
Correct Answer:
Preliminary Control
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20. The revenue and expense budgets are known as ?
Answer
Correct Answer:
Operating Budgets
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21. Management Counseling is a process of giving employees ___so they realize that a problem is affecting their job performance and referring employees with problems to the employee assistance program?
Answer
Correct Answer:
Feedback
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22. Management by Walking Around or MBWA is a type of supervision which has _____ major activities.
Answer
Correct Answer:
Three
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23. Management Audit is Analysis of the organization’s ?
Answer
Correct Answer:
All of these
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24. Financial Statements consist of?
Answer
Correct Answer:
All of these
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25. A EAP benefit program staffed by people who do not help employees get professional assistance in their problems.
Answer
Correct Answer:
False
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26. Corrective action to get employees to meet standards and standing plans is known as ?
Answer
Correct Answer:
Discipline
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27. Damage Control Action taken to minimize negative impacts on customers/stakeholders due to faulty inputs ?
Answer
Correct Answer:
False
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28. The large number of areas in which satisfactory results will ensure successful performance, achieving the objective/standard is known as critical success factors ?
Answer
Correct Answer:
False
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29. Control Systems Process include?
Answer
Correct Answer:
All of these
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30. The rate of repetition—constant,______, or occasional—of measures taken to control performance.
Answer
Correct Answer:
Periodic
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31. Action taken to ensure that standards are met as inputs are transformed into outputs is known as ?
Answer
Correct Answer:
Concurrent Control
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32. The coaching process of giving motivational feedback does not maintain and improve performance?
Answer
Correct Answer:
False
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33. A Capital Expenditures Budget projection of all planned major asset_______?
Answer
Correct Answer:
Investments
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34. A budget planned quantitative allocation of resources for _____activities?
Answer
Correct Answer:
Specific
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