Management of Problem Solving and Decision Making MCQ
Management of Problem Solving and Decision Making MCQ
1. Differences between experts and novices are almost always a function of _____.
Answer
Correct Answer:
Learning
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2. Within the Six Step Decision Making Model, which step would you be most likely to use brainstorming?
Answer
Correct Answer:
generating creative and innovative alternatives
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3. When planning, you first make decisions about ______ and how you plan to meet them.
Answer
Correct Answer:
objectives
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4. Within the creative process, the step in which you take a break from the process to possibly gain new insight is ______.
Answer
Correct Answer:
incubation and illumination
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5. Taking plenty of time to make decisions, gather information, and analyze several alternatives is characteristic of which kind of decision making style?
Answer
Correct Answer:
reflective
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6. The group decision making method that uses a series of confidential questionnaires to refine a solution is ______.
Answer
Correct Answer:
Delphi technique
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7. Product innovation refers to ______, while process innovation refers to ______.
Answer
Correct Answer:
creating new goods or services; new ways of doing things
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8. Using the bounded rational decision-making process makes most sense when the decision is:
Answer
Correct Answer:
programmed.
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9. The devil’s advocate approach is used during which phase of the creative process?
Answer
Correct Answer:
evaluation
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10. ______ are the standards an alternative must meet in order to be selected as the decision to accomplish an objective.
Answer
Correct Answer:
Criteria
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11. The group decision making method that generates alternatives through the use of role playing and fantasizing is ______.
Answer
Correct Answer:
synectics
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12. The quantitative theory that is often used in service companies and focuses on waiting times is ______.
Answer
Correct Answer:
queuing theory
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13. What advantage exists for using the decision-making model?
Answer
Correct Answer:
It helps you make conscious decisions.
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14. Escalation of commitment refers to:
Answer
Correct Answer:
not admitting that we made a bad decision.
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15. The decision making condition in which you do not know what the exact outcome will be is ______.
Answer
Correct Answer:
uncertainty
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16. A(n) ____________ decision maker likes to make quick decisions without taking the time to get the information that may be needed and without considering alternatives.
Answer
Correct Answer:
reflexive
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17. The process of generating novel alternatives through role playing and______?
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Correct Answer:
Fantasizing
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18. Programmed Decisions that arise in recurring or routine situations, for which the decision maker should use decision rules or individual policies and procedures.?
Answer
Correct Answer:
False
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19. The process of taking _____action to meet objectives?
Answer
Correct Answer:
Corrective
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20. Problem is the situation that exists whenever objectives are being met.?
Answer
Correct Answer:
false
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21. Significant decisions that arise in non ______ and non routine situations, for which the decision maker should use the decision-making model?
Answer
Correct Answer:
Recurring
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22. The process of generating and evaluating alternatives using a structured ____ method.?
Answer
Correct Answer:
Voting
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23. The implementation of a new idea is known as ?
Answer
Correct Answer:
Innovation
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24. Group members focus on defending a solution while others try to come up with reasons the solution will work is known as Devil's Advocate Approach?
Answer
Correct Answer:
False
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25. How many steps of the process for arriving at a decision?
Answer
Correct Answer:
6
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26. Decision Making faces 3 particular conditions :
Answer
Correct Answer:
All of these
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27. The process of selecting a course of action that will not solve a problem?
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Correct Answer:
False
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28. The standards that an alternative must meet to be selected as the decision that will _______the objective.?
Answer
Correct Answer:
Accomplish
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29. Creativity way of thinking that has old ideas?
Answer
Correct Answer:
False
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30. The approach to generating new ideas involves three stages: (1) preparation, (2)_________ (3) evaluation.?
Answer
Correct Answer:
Incubation
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31. Consensus Mapping is the process of developing group agreement on a solution to a problem?
Answer
Correct Answer:
True
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32. Possible alternatives without evaluation this process is known as ?
Answer
Correct Answer:
Brainstorming
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33. The_______ analysis of large amounts of quantified facts to aid in maximizing decision making?
Answer
Correct Answer:
Big data
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