Managing IT, Communication and Intelligence MCQ
Managing IT, Communication and Intelligence MCQ
1. Paraphrasing a message and communicating understanding and acceptance to the sender is called ______.
Answer
Correct Answer:
reflecting
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2. The fact that employees check work in the evening or on weekends, and never seem to log off is referred to as ______.
Answer
Correct Answer:
“the new night shift”
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3. Which type of nonverbal communication involves moving the hands, pointing and signaling, and nodding the head?
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4. Which dimension of emotional intelligence refers to a person’s ability to understand other’s emotions and see things from their perspective?
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5. Failing to give our full attention to what is being said or failing to understand what is actually being transmitted is a result of ______.
Answer
Correct Answer:
poor listening
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6. The process of altering or distorting information to project a more favorable image is known as ______.
Answer
Correct Answer:
filtering
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7. When we think about, decode, and evaluate a sender’s message, we are engaged in ______.
Answer
Correct Answer:
analyzing
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8. Which dimension of emotional intelligence refers to a person’s ability to persist through failure and setbacks?
Answer
Correct Answer:
self-motivation
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9. The information system used to handle routine and recurring business matters is the ______.
Answer
Correct Answer:
transaction processing system
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10. What is step four in the message-sending process?
Answer
Correct Answer:
check the receiver’s understanding
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11. The system that transforms data into useful information for employees to perform their work is ______.
Answer
Correct Answer:
management information system
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12. The response style that switches the focus of the communication to a new message is called ______.
Answer
Correct Answer:
diverting
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13. The flow of information between colleagues and peers is which type of communication?
Answer
Correct Answer:
horizontal communication
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14. When using criticism as a form of feedback, you should ______.
Answer
Correct Answer:
state the specific behavior that can be improved
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15. The sender’s process of putting together a message that the receiver will understand is called ______.
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16. Vertical Communication is the flow of information only downward through the organizational chain of command.?
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17. Responses that paraphrase a message and communicate understanding and acceptance to the sender is known as ?
Answer
Correct Answer:
Reflecting Responses
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18. The process of restating a message in one’s own words
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19. Nonverbal Communication is a ?
Answer
Correct Answer:
Messages sent without words
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20. How many steps are included in the message sending process?
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21. A message-receiving process that includes ?
Answer
Correct Answer:
All of these
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22. Horizontal Communication is a flow of information between colleagues and manager ?
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23. The informal flow of ______in any direction throughout an organization is known as Grapevine?
Answer
Correct Answer:
Information
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24. Feedback is a?
Answer
Correct Answer:
Both a and b
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25. The sender’s process of putting the message into a form that the receiver will understand is known as ?
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26. Does not Understanding and relating to another’s feelings be known as empathic listening ?
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27. Decoding is the receiver’s process of ______a message into a meaningful form.
Answer
Correct Answer:
Translating
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28. Communication Process is a ?
Answer
Correct Answer:
All of these
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29. Communication Channel means or medium by which a message is transmitted; the three primary channels are?
Answer
Correct Answer:
All of these
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30. The _____ is a process of transmitting information and meaning.
Answer
Correct Answer:
Communication
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Management Fundamentals MCQs | Topic-wise
