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Managing IT, Communication and Intelligence MCQ

Paraphrasing a message and communicating understanding and acceptance to the sender is called ______.

advising

diverting

probing

reflecting

Answer

Correct Answer: reflecting

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The fact that employees check work in the evening or on weekends, and never seem to log off is referred to as ______.

cyberloafing

cybersecurity

“the new night shift”

big data

Answer

Correct Answer: “the new night shift”

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Which type of nonverbal communication involves moving the hands, pointing and signaling, and nodding the head?

facial expressions

gestures

posture

vocalics

Answer

Correct Answer: gestures

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Which dimension of emotional intelligence refers to a person’s ability to understand other’s emotions and see things from their perspective?

self-awareness

self-management

self-motivation

empathy

Answer

Correct Answer: empathy

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Failing to give our full attention to what is being said or failing to understand what is actually being transmitted is a result of ______.

poor listening

filtering

noise

information overload

Answer

Correct Answer: poor listening

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The process of altering or distorting information to project a more favorable image is known as ______.

information overload

channel selection

noise

filtering

Answer

Correct Answer: filtering

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When we think about, decode, and evaluate a sender’s message, we are engaged in ______.

thinking

listening

communicating

analyzing

Answer

Correct Answer: analyzing

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Which dimension of emotional intelligence refers to a person’s ability to persist through failure and setbacks?

self-awareness

social skills

self-motivation

empathy

Answer

Correct Answer: self-motivation

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The information system used to handle routine and recurring business matters is the ______.

transaction processing system

management information system

decision support system

executive information system

Answer

Correct Answer: transaction processing system

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What is step four in the message-sending process?

transmit your message

state your communication objective

check the receiver’s understanding

develop rapport

Answer

Correct Answer: check the receiver’s understanding

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The system that transforms data into useful information for employees to perform their work is ______.

transaction processing system

management information system

decision support system

executive information system

Answer

Correct Answer: management information system

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The response style that switches the focus of the communication to a new message is called ______.

advising

diverting

probing

reflecting

Answer

Correct Answer: diverting

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The flow of information between colleagues and peers is which type of communication?

downward vertical communication

upward vertical communication

horizontal communication

vertical communication

Answer

Correct Answer: horizontal communication

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When using criticism as a form of feedback, you should ______.

state the specific behavior that can be improved

use words such as never or always to emphasize severity of behaviors

avoid being too specific in your feedback

focus more on the person than the behavior

Answer

Correct Answer: state the specific behavior that can be improved

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The sender’s process of putting together a message that the receiver will understand is called ______.

decoding

filtering

encoding

interpreting

Answer

Correct Answer: encoding

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Vertical Communication is the flow of information only downward through the organizational chain of command.?

True

False

Answer

Correct Answer: False

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Responses that paraphrase a message and communicate understanding and acceptance to the sender is known as ?

Reflecting Responses

Vertical Communication

Paraphrasing

None of these

Answer

Correct Answer: Reflecting Responses

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The process of restating a message in one’s own words

is known as paraphrasing ?

True

False

Answer

Correct Answer: True

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Nonverbal Communication is a ?

Messages sent without words

Empty message

Meaningless message

None of these

Answer

Correct Answer: Messages sent without words

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How many steps are included in the message sending process?

One

Two

Five

Seven

Answer

Correct Answer: Five

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A message-receiving process that includes ?

Listening

Analyzing

Checking understanding

All of these

Answer

Correct Answer: All of these

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Horizontal Communication is a flow of information between colleagues and manager ?

True

False

Answer

Correct Answer: False

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The informal flow of ______in any direction throughout an organization is known as Grapevine?

Information

Details

Knowledge

None of these

Answer

Correct Answer: Information

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Feedback is a?

Information that verifies a message

Response to an inquiry or experiment

Ask the question

Both a and b

Answer

Correct Answer: Both a and b

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The sender’s process of putting the message into a form that the receiver will understand is known as ?

Encoding

Coding

Empathic listening

None of these

Answer

Correct Answer: Encoding

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Does not Understanding and relating to another’s feelings be known as empathic listening ?

True

False

Answer

Correct Answer: False

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Decoding is the receiver’s process of ______a message into a meaningful form.

Translating

Abandoning

Ceding

None of these

Answer

Correct Answer: Translating

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Communication Process is a ?

communicating method

information process

A series of actions

All of these

Answer

Correct Answer: All of these

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Communication Channel means or medium by which a message is transmitted; the three primary channels are?

Oral

Nonverbal

Written

All of these

Answer

Correct Answer: All of these

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The _____ is a process of transmitting information and meaning.

Communication

Communication channel

Communication Process

None of these

Answer

Correct Answer: Communication

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