1. Identify which of the following will not help you become a better listener?
Answer
Correct Answer:
Filling in information that may be implied
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2. ______ results when we find it difficult to decipher what is true or not because we are in a constant state of overstimulation.
Answer
Correct Answer:
Data smog
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3. Chloe focuses on tasks and outcomes. She is a(n) ______ listener.
Answer
Correct Answer:
Action-oriented
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4. ______ listening style focuses on a concern for other’s feelings.
Answer
Correct Answer:
People-oriented
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5. All of these are typical ways that women listen EXCEPT ______.
Answer
Correct Answer:
Listening to solve problems
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6. When you think carefully about what a person has said and evaluate the believability of that information, you are engaging in ______ thinking.
Answer
Correct Answer:
Critical
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7. Which of the following is not evaluative feedback?
Answer
Correct Answer:
Supportive
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8. After listening to his wife, Demarcus says, “I understand you’re worried about our retirement, so let’s look into options available to us.” This is an example of what type of feedback?
Answer
Correct Answer:
Supportive
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9. ______ listeners do not listen to information they do not want to hear.
Answer
Correct Answer:
Avoiders
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10. Identify the monopolistic listener.
Answer
Correct Answer:
Thomas wants others to listen to him, but he does not want to listen to them.
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11. In ______ step in the listening process, we try to retain the information.
Answer
Correct Answer:
Remembering
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12. Which of the following describes empathic listening?
Answer
Correct Answer:
Listening to understand feelings
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13. Feng is telling Dennis how to set up his wireless router. Dennis is engaging in ______ listening.
Answer
Correct Answer:
Comprehensive
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14. The process through which we attempt to decode aural stimuli is referred to as ______.
Answer
Correct Answer:
Listening
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15. Hearing is a process that happens ______.
Answer
Correct Answer:
Automatically
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16. Responses that place blame on another person is called
Answer
Correct Answer:
You messages
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17. A person concerned with time management and thus limits the time available for listening is called
Answer
Correct Answer:
Time-oriented listener
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18. A chain-of-command transmission is called
Answer
Correct Answer:
Serial communication
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19. Words that trigger emotional deafness, dropping listening efficiency to _____ is called red-flag words
Answer
Correct Answer:
Zero
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20. A person who displays a strong interest in others and concern for their feelings; an empathic listener is called people-oriented speaker.
Answer
Correct Answer:
False
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21. Restating in one’s own words what another person has said is called
Answer
Correct Answer:
Paraphrasing
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22. Nondirective feedback is called
Answer
Correct Answer:
Non evaluative feedback
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23. Emptying one’s mind of personal concerns and interfering emotions, and choosing to focus on the person and the here and now is called mindfulness
Answer
Correct Answer:
True
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24. Timed negative feedback is called
Answer
Correct Answer:
Formative feedback
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25. Listening to help others is called
Answer
Correct Answer:
Empathic listening
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26. The careful and deliberate process of message evaluation is called
Answer
Correct Answer:
Critical thinking
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27. Listening to evaluate the worth of a message is called critical listening
Answer
Correct Answer:
True
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28. A person more concerned with what is said than with the people involved or their feelings is called
Answer
Correct Answer:
Content-oriented listener
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29. A person focused on task and concerned with outcomes—what will be done, by whom, and when is called
Answer
Correct Answer:
Action-oriented listener
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