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Verbal and Nonverbal Communication MCQ

_______ is likely to lead to customer relationship breakdowns

Saying

Asking permissions and acknowledging contributions

Organizing and cleaning the work area regularly

Using pet phrases such as

Using a lot jargon

Answer

Correct Answer: Using a lot jargon

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“like”, “um”, and “you know” are all examples of _____.

Standard English

Slang and filler words

Effective communication

Clear enunciation

Answer

Correct Answer: Slang and filler words

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John notices that his new boss always makes eye contact, which shows she is listening to him. This is an example of a ______ rule.

Developed

Regulative

Socially constructed

Constitutive

Answer

Correct Answer: Constitutive

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______ rules describe when, how, where, and with whom to talk about certain things.

Interactive

Speech

Constitutive

Regulative

Answer

Correct Answer: Regulative

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Which of the following is NOT a code of nonverbal communication?

Proxemics

Regulative

Haptics

Oculesics

Answer

Correct Answer: Regulative

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An example of an adapter gesture is ______.

Head nods

Vocal expressions such as “uh huh”

Tapping a pencil on your desk during a meeting

Raising your hand to await a turn at speaking

Answer

Correct Answer: Tapping a pencil on your desk during a meeting

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If Susan is attempting to hide her feelings by not smiling about the news of her impending promotion, she is using what process of facial expression?

Deintensification

Masking

Neutralization

Intensification

Answer

Correct Answer: Neutralization

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According to research, approximately how much information in our everyday surroundings is taken in visually for an average sighted person?

10%

80%

50%

25%

Answer

Correct Answer: 80%

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______ is the general term for the study of human movement, gestures, and posture.

Haptics

Vocalics

Proxemics

Kinesics

Answer

Correct Answer: Kinesics

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Environmental influences on communication are ______.

Smell, temperature, furniture, and familiarity with surroundings

Smell, hand gestures, space, and illustrators

Furniture, illustrators, familiarity with surroundings, and temperature

Illustrators, space, smell, and touch

Answer

Correct Answer: Smell, temperature, furniture, and familiarity with surroundings

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An example of how our physical appearance impacts our communication message is ______.

Shaking hands with a customer

Nodding your head when listening

Wearing costume jewelry

Speaking loudly

Answer

Correct Answer: Wearing costume jewelry

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Which of the following is a zone of proxemics?

Individual

Public

Self-talk

Societal

Answer

Correct Answer: Public

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Intimate touches represent the social/polite function of haptics.

True

False

Answer

Correct Answer: False

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A person feels constrained when someone is invading their personal space.

True

False

Answer

Correct Answer: True

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Touch behavior does not influence a person’s ability to understand a message.

True

False

Answer

Correct Answer: False

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Vocal cues reveal emotions.

True

False

Answer

Correct Answer: True

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Content and relational layers of messages are needed to positively influence effective professional communication.

True

False

Answer

Correct Answer: True

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Paralanguage is a word used for_____

Hearing

Vocalics

Communication

Message

Answer

Correct Answer: Vocalics

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Verbal communication involves_____

Only words

Only verbal fillers

Both

None

Answer

Correct Answer: Both

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Touch connected to cultural norms is called_____

Functional touch

Professional touch

Intimacy touch

Polite touch

Answer

Correct Answer: Polite touch

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Touches that are extremely intimate refer to sexual arousal.

True

False

Answer

Correct Answer: True

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Communication that reveals how you feel about the_____ is known as relational layer.

Sender

Receiver

Both

None

Answer

Correct Answer: Receiver

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Gestures used to control turn-taking in conversations are called_____

Kinesics

Oculesics

Regulators

None

Answer

Correct Answer: Regulators

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Regulative rules describe _____and with whom to talk about certain things; also dictate appropriateness.

When

How

Where

All of these

Answer

Correct Answer: All of these

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_____refer to how people create and use space and distance, as well as how they behave to protect and defend that space.

Masking

Proxemics

Neutralization

None

Answer

Correct Answer: Proxemics

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Physical appearance means the ways our bodies and overall appearance _____communicate to others.

Verbally

Nonverbally

Both

None

Answer

Correct Answer: Nonverbally

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The study of eye behavior is called_____

Kinesics

Oculesics

Proxemics

None

Answer

Correct Answer: Oculesics

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Communication other than written or spoken language that creates meaning for someone is called_____

Verbal communication

Nonverbal communication

Human communication

None of these

Answer

Correct Answer: Nonverbal communication

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The process of using facial expressions to hide how we really feel is called _____

Neutralization

Masking

Kinesics

None of these

Answer

Correct Answer: Neutralization

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Hiding an expression connected to a felt emotion and replacing it with an expression more appropriate to the situation is called _____

Neutralization

Masking

Kinesics

None of these

Answer

Correct Answer: Masking

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Highly personal and intimate touch used to communicate affection is called as

_____

Friendship touch

Functional touch

Intimacy touch

All of these

Answer

Correct Answer: Intimacy touch

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Kinesics is the general term for the study of human_____

Movement

Gestures

Posture

All of these

Answer

Correct Answer: All of these

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Expression that exaggerates how we feel about something is called deintensification.

True

False

Answer

Correct Answer: False

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Illustrators are the gestures that complement, enhance, or substitute for the_____

Verbal message

Nonverbal message

Both

None

Answer

Correct Answer: Verbal message

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Specific, widely understood meanings in a given culture that can substitute for a word or phrase refer to emblems.

True

False

Answer

Correct Answer: True

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Haptics is the study of_____

Touch

Human contact

Emotions

Both a and b

Answer

Correct Answer: Both a and b

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The type of touch that typically takes place within the context of a professional relationship is called as_____

Friendship touch

Functional touch

Intimacy touch

All of these

Answer

Correct Answer: Functional touch

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The type of touch people use to show platonic affection toward each other is called as_____

Friendship touch

Professional touch

Intimacy touch

All of these

Answer

Correct Answer: Friendship touch

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Environment means constructed or natural surroundings that influence your communicative_____

Decisions

Attitude

Mood

All of these

Answer

Correct Answer: All of these

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When we_____intensity of a facial expression,connected to a certain emotion it is called deintensification.

Enhance

Reduce

Both

None

Answer

Correct Answer: Reduce

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The information being discussed; descriptive information is called_____

Introduction

Content layer

Principle

Main point

Answer

Correct Answer: Content layer

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Rules that define what communication means by prompting us to count certain kinds of communication refer to_____

Communication rules

Constitutive rules

Extrinsic rules

None

Answer

Correct Answer: Constitutive rules

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Shared understanding of what communication means and what constitutes appropriate communication given the context refer to_____

Communication rules

Constitutive rules

Extrinsic rules

None

Answer

Correct Answer: Communication rules

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Codes are the categories of verbal communication.

True

False

Answer

Correct Answer: False

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Artifacts are the temporary embellishments or objects characteristic of a particular culture or institution that provide information—both good and bad;_____and organizational membership.

Personalities

Attitudes

Group affiliation

All of these

Answer

Correct Answer: All of these

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Facial expressions and gestures that display emotion are called as_____

Codes

Adapters

Affect displays

Artifacts

Answer

Correct Answer: Affect displays

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Gestures we use to release tension are called as_____

Codes

Adapters

Affect displays

Artifacts

Answer

Correct Answer: Adapters

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