MCQs > Admin Support > Customer Service - Call Center Environment MCQs > General MCQs

General MCQ for Customer Service - Call Center Environment

1. A proper way to answer the phone is to:

2. When the caller is calling for your boss and he or she is not available for personal reasons, you should:

3. When you answer the phone you should NOT:

4. Marketing is in the job of making promises. Customer support has the job of helping fulfill the promises that Marketing has made.

5. Skills of persuasion are:

6. When answering a cell phone you should:

7. An ACSI score, stands for ...

8. When using a headset you should NOT:

9. If the person who is being asked for does not want to be disturbed, but the call is important, you should:

10. A solid cube is painted green on two adjacent sides and black on the sides opposite to the green sides and yellow on the remaining sides. The cube is then cut into 64 small cubes of equal size. How many cubes have three sides painted?

11. Fill in the blank with the correct option. A cup full of stagnant water may _____ millions of micro-organisms.

12. What does the term upselling mean in an outbound scenario?

13. Which sentence is appropriate when you are asking for somebody on the phone?

14. Which things should you keep in mind while making a call?

15. If the 10th of January of a Leap year falls on Saturday, the 11th of March of the same year will fall on a:

16. Identify the misspelled word in the list below.

17. Guitars, drums, and flutes _____ musical instruments.

18. A $50 product is being sold at a discount of $20 in a clearance sale. What is the percentage of discount?

19. Which is true regarding deleted files in Windows?

20. Correct option for the underlined words. Tom had a passion for toys; robots, airplanes, toy cars and guns.

21. Which is right about time delays between e-mail exchanges?

22. While making an outbound call, if you, as a telemarketing executive(TME), are not able to get the target customer, and the call is picked by a member of his/her family, what will be your next step?

Customer Service - Call Center Environment MCQs | Topic-wise

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Customer Service - Call Center Environment Subjects
Basic Customer Service - Call Center environment MCQs
More Resources
Customer Service - Call Center Environment MCQ
Customer Service - Call Center Environment Skill Assessment
Customer Service - Call Center Environment PDF
Related MCQs
Data Testing
Database Management
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