Which of the following sentences are appropriate when you are asking for somebody on the phone?

What does it mean to 'respect somebody else's bandwidth'?

Which things should you keep in mind while making a call?

Which is important when handling a business client with whom you might have a long-term relationship?

How often is it sensible to use 'reply all' when replying to an e-mail?

You should smile when you're on the phone. Which of the following effects can it have?

When you are angry with someone on the phone you should:

What should you do when you take a person off of hold:

Closing a call correctly shows the customer:

If your voice is positive and full of energy it tells the customer:

What are 3 things customers do not like when calling a Customer Service call center?