Which of the following monitor the service level performance in terms of caller information?

Which sentence is appropriate when you are asking for somebody on the phone?

What does it mean to 'respect somebody else's bandwidth'?

Which things should you keep in mind while making a call?

Which is important when handling a business client with whom you might have a long-term relationship?

How often is it sensible to use 'reply all' when replying to an e-mail?

Which is one way to calm down an angry customer?

When you are angry with someone on the phone you should:

What should you do when you take a person off of hold:

Closing a call correctly shows the customer:

If your voice is positive and full of energy it tells the customer: