What should you do when you take a person off of hold:

When you are angry with someone on the phone you should:

Which is one way to calm down an angry customer?

An Inbound call center ...

While speaking with a customer it is OK to

What would you do if a call came in 30 seconds before your shift ends?

What does it mean to 'respect somebody else's bandwidth'?

Which sentence is appropriate when you are asking for somebody on the phone?

Which monitor the service level performance in terms of caller information?

Which is the best advice when writing a business e-mail?

Which skill sets are essential in telesales to improve conversation rates?