What would you do if a call came in 30 seconds before your shift ends?

If finding a solution to a problem is taking longer than expected, what should you do?

It is acceptable to interrupt a customer when you have something to say.

What do you do when you are asked a question you don't know the answer to?

The customer is not always right, but should be treated as such.

When you recieve a call that is a wrong number you should:

The church members accused the cult of _______________ practices.

What is the missing number in the following series? 12, 144, 16, ?, 18, 324

Which is significant skills to look for when hiring helpdesk staff?

What does the term upselling mean in an outbound scenario?

Fill in the blank with the correct option. A cup full of stagnant water may _____ millions of micro-organisms.