Which of the following skill sets are essential in telesales to improve conversation rates?

Which is the best advice when writing a business e-mail?

Which monitor the service level performance in terms of caller information?

Which sentence is appropriate when you are asking for somebody on the phone?

What does it mean to 'respect somebody else's bandwidth'?

Which things should you keep in mind while making a call?

While speaking with a customer it is OK to

An Inbound call center ...

Which is one way to calm down an angry customer?

When you are angry with someone on the phone you should:

What should you do when you take a person off of hold: